Kensington Sierra Madre, The is a residential care home for the elderly (RCFE) in Sierra Madre, Los Angeles County, California — state license #198601953, licensed for 106 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 16 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 15, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 21 times and filed 16 documents. The most recent is a complaint investigation report, dated June 15, 2026.
The state's published file for this home includes 10 documents with transcribed findings, dated May 12, 2022 to April 2, 2026. 10 of the 10 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (7). 10 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 10 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 14, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 2, 2026Unsubstantiated
Allegation investigated: Resident sustained an injury due to staff neglect or physical abuse Staff did not seek timely medical attention for a resident
Licensing Program Analyst (LPA) Daniel Konishi conducted an unannounced subsequent 10-Day complaint investigation visit regarding the above allegation. LPA discussed the purpose of the visit with the Executive Director, C. C. De Graff. On 3/24/2026, the initial investigation visit was conducted. The investigation consisted of the following: The investigation consisted of the following: LPA requested a copy of staff and resident rosters. LPA interviewed the Executive Director, Staff #1 (S1) to Staff #10 (S10), Resident #1 (R1) to Resident #10 (R10). LPA attempted to interview Resident #11 (R11) and Resident #12 (R12) but LPA unable to interview because R11 and R12 were unable to answer the questions. LPA interviewed Witness #1 (W1) over the phone. LPA also obtained documents from R1’s file such as the face sheet, Physician’s Report, Medical Notes, and other pertinent documents. LPA also obtained staff training and other pertinent documents. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 2, 2026 · control 28-AS-20260319120346
Jan 2, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 30, 2025Unsubstantiated
Allegation investigated: Staff do not safeguard the residents confidential information
Licensing Program Analyst (LPA) Daniel Konishi conducted an unannounced Initial 10-Day complaint investigation visit regarding the above allegation. LPA discussed the purpose of the visit with the Executive Director, Daniel Orozco. The investigation consisted of the following: LPA requested a copy of staff and resident rosters. LPA interviewed the Executive Director, Staff #1 (S1) - Staff #6 (S6), Resident #1 (R1) - Resident #9 (R9), and Witness #1 (W1) - Witness #2 (W2). LPA also obtained documents from R1’s file such as the face sheet, Physician’s Report, Admission Agreement. LPA also obtained staff in-service training, and documents from S1’s file such as Staff Training such as Resident Rights and HIPAA (Health Insurance Portability and Accountability Act). [Continue in LIC9099-C] Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 30, 2025 · control 28-AS-20250924154207
Jun 27, 2025Unsubstantiated
Allegation investigated: Facility did not have a designated substitute administrator.
Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced initial complaint investigation visit on 06/27/2025 to regarding the above allegation. During today’s visit, LPA Ramirez was greeted by Associate Executive Director- Daniel Orozco and explained the purpose of the visit. The investigation consisted of the following: LPA Ramirez requested and obtained copies of Resident/Client Roster, Staff Roster, Staff#1 - 7 interviews (S1 – S7), Resident#1- 4 interviews (R1 – R4), Copy of concierge staff contact list, Designation of responsibility (LIC 308), Copy of correspondence addressed to Community Care Licensing dated 04/02/2025 and 05/19/2025, and physical plant tour. See 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 27, 2025 · control 28-AS-20250625112911
Jun 7, 2025Substantiated
Allegation investigated: Resident is being physically abused while in care.
Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced subsequent visit to deliver findings on 06/07/2025 regarding the above allegation. LPA Ramirez conducted an unannounced subsequent investigation visit on 05/16/2025 to gather additional interviews and documents; a need further investigation was documented. On 05/08/2025, LPA Ramirez conducted initial investigation, and a need further investigation was documented. During today’s visit, LPA Ramirez was greeted by Daniel Orozco and April Vargas and explained the purpose of the visit. The investigation consisted of the following: LPA Ramirez requested and obtained copies of Resident/Client Roster, Staff roster, Staff#1 - 10 interviews (S1 – S10), Attempted interview of Residnet#1(R1), Interview with R1’s Responsible party, Copies of email statements from staff, Copies of S1, S4, S6, S8, S9- Employment application, Copies of various trainings completed by S1, Copies of R1’s: Physician’s Report, Physician Orders, Facilthe state’s words, verbatim · CDSS document, Jun 7, 2025 · control 28-AS-20250429162024
May 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 15, 2025Unsubstantiated
Allegation investigated: Facility is in disrepair. Staff did not provide adequate supervision to residents in care.
Licensing Program Analyst (LPA) Nune Margaryan conducted an unannounced 10 day complaint visit to investigate the allegations listed above. LPA met with Daniel Orozco, Associate Executive Director who assisted with the visit. The reason for the visit was explained. The investigation consisted of the following: Interview(s) with Staff 1 - Staff 5 (S1 - S5), Resident 1- Resident 8 ( R1 - R8), obtained copies of staff and residents roster, Staff structure, Staff schedule for April and May 2025, invoice from Vortex Industries, LLC, Police report number, tour of facility, including common areas, front area and patio area. Continue 9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, May 15, 2025 · control 28-AS-20250509100758
May 1, 2025Unsubstantiated
Allegation investigated: Licensee is falsely advertising, promoting, and holding themselves out as providing special care.
Licensing Program Analysts (LPAs) Bennette Pena and Gabriela Castro conducted an unannounced 10-day complaint visit for the above-mentioned allegation. LPAs met with Cristina Quesada and explained the purpose of the visit. Shortly after, Cecilia DeGraff, Executive Director arrived and assisted LPAs with the investigation. The investigation consisted of the following: LPAs obtained copies of the Resident & Staff Rosters, Staff in-service training about Resident Rights, Elderabuse and Life Enrichment, Visitors Policy, Concierge Desk Personnel list and Schedule (April 2025) and list of newly admitted residents (Jan-Apr 2025). At 12:30pm, LPAs conducted a tour of the physical plant including Assisted living and Memory Care units. LPAs interviewed Staff #1 (S1) - Staff #5 (S5) and Resident #1 (R1) – Resident #7 (R7). ***CONTINUED ON LIC9099-C*** Unsubstantiatedthe state’s words, verbatim · CDSS document, May 1, 2025 · control 28-AS-20250422120638
Jan 27, 2025Unsubstantiated
Allegation investigated: Facility staff are not providing adequate transportation services to residents.
Licensing Program Analyst (LPA) Bennette Pena conducted an unannounced complaint visit regarding the above stated allegation. LPA met with Cecilia DeGraff, Senior Executive Director and explained the reason for the visit. The investigation consisted of the following: LPA obtained copies of Staff & Resident Rosters, a copy of resident's Admission Agreement containing basic and optional transportation services, Medical and non medical Tansportation Logs/schedule (Jan. 2025), owner's email permission to use company vehicle, Resident council meeting minutes (12/17/2024) and 2025 transportation memo to residents/family members. LPA interviewed Staff #1 (S1) - Staff #5 (S5) and Resident #1 (R1) - Resident #9 (R9). The investigation revealed the following: in regards to the allegation " Facility staff are not providing adequate transportation services to residents". It is alleged that between 01/13/2025 - 01/22/2025, multiple medical appointments for residents have been turned down and reschethe state’s words, verbatim · CDSS document, Jan 27, 2025 · control 28-AS-20250122115205
Jan 27, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 23, 2024Substantiated
Allegation investigated: Resident sustained unexplained injuries while in care.
Licensing Program Analyst (LPA) Luis Mora conducted a second subsequent complaint visit in response to the above mentioned allegations. The reason for the visit is to re-cite a specific deficiency observed during the course of the investigation for the facility not developing a care plan based on the resident’s specific needs and to address the resident as a fall risk.The findings for all the remaining allegations will remain the same. LPA met with Executive Director CC DeGraff and explained the reason for the visit. Investigation consisted of the following: On 01/13/22, LPA Mora requested a copy of staff and resident rosters and conducted a tour of facility and common areas. LPA observed a sufficient supply of perishable and non-perishable foods. LPA observed the residents to identify any signs of neglect, abuse, or other immediate health and safety threats. LPA did not observe any immediate health and/or safety concerns. On 01/13/2022, Investigation Bureau Department (IB) investigatothe state’s words, verbatim · CDSS document, May 23, 2024 · control 28-AS-20220112133834
Apr 25, 2024Substantiated
Allegation investigated: Resident sustained unexplained injuries while in care. Staff did not seek medical assistance for resident in a timely manner.
Licensing Program Analyst (LPA) Luis Mora conducted a subsequent complaint visit in response to the above mentioned allegations. LPA met with Executive Director CC DeGraff and explained the reason for the visit. Investigation consisted of the following: On 01/13/22, LPA Mora requested a copy of staff and resident rosters and conducted a tour of facility and common areas. LPA observed a sufficient supply of perishable and non-perishable foods. LPA observed the residents to identify any signs of neglect, abuse, or other immediate health and safety threats. LPA did not observe any immediate health and/or safety concerns. On 01/13/2022, Investigation Bureau Department (IB) investigator Brian Slatic was assigned to investigate allegations "resident sustained unexplained injuries while in care" and "staff did not seek medical assistance for resident in a timely manner". The IB Investigator conducted interviews with 8 facility staff, physician/hand specialist, and requested R1’s medical recorthe state’s words, verbatim · CDSS document, Apr 25, 2024 · control 28-AS-20220112133834
Feb 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Kensington Sierra Madre, The licensed?
Yes — Kensington Sierra Madre, The is a licensed residential care home for the elderly (RCFE) in Sierra Madre (Los Angeles County): California license #198601953, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 106 residents. State records list 16 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated June 15, 2026, appears in the inspection record on this page.
Can Kensington Sierra Madre, The care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Kensington Sierra Madre, The with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordLICENSED TO SERVE 106 NON-AMBULATORY RESIDENTS OF WHICH 16 MAY BE BEDRIDDEN. MAY RETAIN UP TO 20 HOSPICE RESIDENTS. CLEARED FOR DELAYED EGRESS.
How much does Kensington Sierra Madre, The cost?
California's public licensing record does not include Kensington Sierra Madre, The's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Kensington Sierra Madre, The accept Medi-Cal or the Assisted Living Waiver?
Kensington Sierra Madre, The is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
92 of 106 beds occupied (87%) when the state visited on April 2, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Kensington Sierra Madre, The?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 21 state visits and 16 dated documents since 2022 for Kensington Sierra Madre, The; 10 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 2, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 21 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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