Ivy Park At Playa Vista is a residential care home for the elderly (RCFE) in Playa Vista, Los Angeles County, California — state license #198601661, with a licensed capacity of 102, listed as closed, change of ownership in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 22 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated May 11, 2026 — published below in full, verbatim and unscored.

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Ivy Park At Playa Vista

The state record lists this licence as “Closed, Change of Ownership”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.

No photo on file yet

No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.

Residential care home for the elderly (RCFE) · Large community, 102 residents · Playa Vista, CA · Los Angeles County
Closed in state recordWheelchairHospiceBedriddenMemory care not on file
No openings reportedBeds change hands in days · we confirm by phone before any referral
License #198601661, held since 2015 · read from the California state record on August 2, 2026 ·See on State Site →
5555 Playa Vista Dr · Playa Vista, Los Angeles County
Phone
(310) 437-7178
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →

Wheelchair / non-ambulatoryApproved for 102 residents
Dementia / memory careNot on file — ask the home
Hospice careApproved for 20 residents
Bedridden careApproved for 18 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
102 NON-AMBULATORY OF WHICH 18 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 20. DELAYED EGRESS ON 3RD & 4TH FLOORS. NEW MGMT CO, OAKMONT MANAGEMENT GROUP LLC, EFFECTIVE 7/1/23.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 26 times and filed 22 documents. The most recent is a complaint investigation report, dated May 11, 2026.

Most recent state visit
May 11, 2026
Occupancy at the December 23, 2025 visit
71 of 0 beds

The state's published file for this home includes 13 documents with transcribed findings, dated March 15, 2024 to December 23, 2025. 13 of the 13 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (11). 13 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 13 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 22 of 22 documentsFull record on the state’s site →
20261 state visit · 1 document
May 11, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202510 state visits · 10 documents
Dec 23, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not follow proper eviction protocol Staff did not communicate with responsible party regarding resident's care

*** This LIC 9099 report supersedes the original report dated 06/20/2025. The findings remain unchanged. *** On 12/23/2025 at 3:30 p.m., Licensing Program Analyst (LPA) Pamela Bunker from the California Department of Social Services, Community Care Licensing Division (CDSS/CCLD), conducted a subsequent visit to gather additional information regarding the above allegations. LPA Bunker met with Executive Director Dina Davis and explained the purpose of the visit. LPA Bunker was granted entry into the facility. The investigation consisted of the following: On 05/29/2025 and 06/19/2025, the Department requested, reviewed, and obtained copies of the following documents: Staff Personnel Report (dated 03/29/2025), Resident Roster (dated 05/29/2025), Resident 1 (R1) Records (dated 03/06/2023), Admission Agreement (dated 03/06/2023), Identification and Emergency Information (dated 03/06/2023), Physician's Report (dated 03/08/2023), Medical Assessment (dated 03/08/2023), Medication Administratiothe state’s words, verbatim · CDSS document, Dec 23, 2025 · control 11-AS-20250418112036
Sep 19, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff sexually abused resident in care.

On 06/01/25, California Department of Social Services (CDSS) Staff conducted an initial visit on to gather information regarding the above allegation. CDSS Staff met with Executive Director Nestor Mendez and the purpose of the visit was explained. On 09/19/25, CDSS Staff conducted an subsequent visit to deliver findings. Investigation consisted of the following: On 06/01/25, CDSS Staff and administrator conducted a tour of the facility, and retrieved facility, staff and residents’ records. On 06/17/25, CDSS Staff received LAPD email notice. CDSS Staff interviewed Staff #1 – 7/S1 – S7 (06/17/25), Witness #1/W1 (06/24/25), Resident #1/R1 (07/10/25), S2 (07/18/25), Resident #2 - #3/R2 – R3 (07/31/25), and Witness #2/W2 (07/31/25). Continue to LIC9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 19, 2025 · control 11-AS-20250609144551
Jul 18, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff does not respond to resident's call button in a timely manner. Staff did not safeguard resident's medication. Staff did not administer medication to a resident in care.

On 07/18/2025, Licensing Program Analyst (LPA), Wendy Gibbs, conducted a subsequent unannounced Complaint Visit to the facility listed above. LPA met with the Executive Director, Nestor Mendez, and the purpose of today’s visit was explained. LPA was granted entry into the facility. The investigation consisted of the following: During today's visit, LPA interviewed Staff S8 and conducted an additional interview with S2, and delivered findings. During the initial visit conducted on 07/01/2025, LPA toured the facility, interviewed Staff S1, interviewed Residents R2-R6, conducted a medication review for Resident R2 and received documents pertinent to the investigation. The following documents were received and reviewed Staff Roster, Resident Roster, Staff Schedule (for June 2025), Pendant Logs (for June 2025), Consultant Dietitian Report Card (dated April 2025), Monthly Menu, resident Physician’s Report, Physician Orders, Needs and Service Plan, Medication Administration Record (MAR) (forthe state’s words, verbatim · CDSS document, Jul 18, 2025 · control 11-AS-20250626152114
Jun 20, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not follow proper eviction protocol Staff did not communicate with responsible party regarding resident's care

** This LIC 9099 report has been amended and supersedes the original report dated 06/20/2025. The findings remain unchanged.** On 06/20/2025, the California Department of Social Services/Community Care Licensing Division (CDSS/CCLD) Licensing Program Analyst (LPA) LPA Pamela Bunker conducted a subsequent visit to gather information regarding the above allegations. LPA Bunker met with Nestor Mendez, Executive Director, and explained the purpose of the visit. LPA was granted entry to the facility. The investigation consisted of the following: On 05/29/2025 and 06/19/2025, the Department requested, reviewed, and obtained copies of the following documents: Staff Personnel Report (dated 03/29/2025), Resident Roster (dated 05/29/2025), Resident 1 (R1) Records (dated 03/06/2023), Admission Agreement (dated 03/06/2023), Identification and Emergency Information (dated 03/06/2023), Physician's Report (dated 03/08/2023), Medical Assessment (dated 03/08/2023), Medication Administration Records (MAthe state’s words, verbatim · CDSS document, Jun 20, 2025 · control 11-AS-20250418112036
Jun 6, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Facility does not employ adequate staffing to meet the needs of the residents. Residents are left in soiled diapers for extended periods of time.

On 05/14/25, Licensing Program Analyst (LPA) Regina Cloyd conducted an initial visit to gather information regarding the above allegations. On 06/06/25, LPA conducted a subsequent visit to deliver findings. LPA met with Executive Director Nestor Mendez and the purpose of the visit was explained. Investigation consisted of the following: On 05/14/25, LPA obtained Personnel Roster, Register of Residents, April 2, 2025 – April 4, 2025 and May 1, 2025 – May 16, 2025 2:00 PM – 6:00 AM Call Logs, April 27, 2025 – May 17, 2025 Assisted Living Work Schedule, and interviewed Residents #1-7 and Staff #1 - 6. On 05/15/25 and 05/23/25, LPA received residents’ records and April 27, 2025 – May 17, 2025 Memory Care Work Schedule. On 05/29/25, LPA Jose Anguiano interviewed witnesses over the telephone. On 06/04/25, LPA Cloyd interviewed staff #5, 7-8, and 10 over the telephone. Continue to LIC9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 6, 2025 · control 11-AS-20250506152933
May 30, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 25, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 22, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff increased resident's rent without the required written notice.

On 04/22/25, at 11:21 am, Licensing Program Analyst (LPA) Antonine Richard met with Executive Director Nestor Mendez and explained that the purpose of the visit was to deliver findings. The investigation consisted of the following: On 04/02/2025, Licensing Program Analyst (LPA) Antonine Richard initiated a complaint investigation at the above facility to address the following allegation. LPA met with Regional Operations Specialist Dina Davis and explained the purpose of the visit. LPA conducted resident and staff interviews and reviewed and obtained facility and resident records. Notice of Increase in the Monthly rate, Resident ledger, Assessment & Service Plan, and Resident Services Agreement for R1. CONTINUED LIC9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 22, 2025 · control 11-AS-20250325134443
Mar 21, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not provide written notice of rate increase due to level of care. Staff do not communicate with resident's authorized representative regarding care in a timely manner.

The investigation consisted of the following: On 03/14/2025, Licensing Program Analysts (LPAs) Regina Cloyd and Jose Anguiano conducted a complaint investigation at the above facility to address the following allegations. LPA met with Regional Operations Specialist Dina Davis and explained the purpose of the visit. LPAs conducted resident and staff interviews and reviewed facility and resident records. On 03/21/25, LPA Cloyd conducted a subsequent visit and met with Dina Davis. LPA conducted resident and staff interviews and review facility and resident records. Allegation: Regarding the allegation "Staff did not provide written notice of rate increase due to level of care,” it is being alleged that Resident #1’s (R1) level of care cost increased prior to R1’s October 2024 and December 2024 assessments. CONTINUED LIC9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 21, 2025 · control 11-AS-20250307105640
Mar 14, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff caused an injury to a resident while in care. Staff used drugs on the facility grounds. Staff did follow injection procedures for the residents. Staff have inadequate record keeping for the residents. Staff mishandled the residents medications. Staff did not seek timely medical attention for a resident. Staff did not provide a safe environment to residents. Staff did not follow infection control requirements.

The original LIC9099 and LIC9099Cs dated 03/14/2025, are being amended. The revised LIC9099 and LIC9099Cs dated 03/21/2025.The amendment does not change the findings of this investigation. On 03/21/25 LPA Richard conducted a subsequential visit and met with the new Executive Director Dina Davis, and interviewed Marilyn Butler.The amendment does not change the findings of this investigation. On 03/14/25, Licensing Program Analyst (PLA) Regina Cloyd, conducted a subsequent unannounced complaint visit to the facility listed above. The investigation consisted of the following: On 01/24/25, LPA Richard obtained a copy of the following documents. Resident roster, staff roster, Medication Administration Record (MAR) from 10/07/24 to 01/22/25, for resident #1-2 Physician Report #1-2. Admission Agreement. Resident Safety and Fire Disaster. Shift Report for Resident (dated 01/01/25 to 01/21/25. Heath Screening Report for six staff. Facility Disciplinary Action Notice. On 01/24/25, between 10:20the state’s words, verbatim · CDSS document, Mar 14, 2025 · control 11-AS-20250123092616
20247 state visits · 8 documents
Sep 26, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 5, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 28, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff does not respond to residents call in a timely manner.

On 08/28/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a subsequent complaint investigation at the above facility to address the following allegation(s). LPA met with Executive Director Khatera Bahadory and explained the purpose of the visit. The investigation consisted of the following: During today’s investigation, LPA Cloyd delivered findings. On 08/15/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegation(s). LPA met with Executive Director Khatera Bahadory and explained the purpose of the visit. The investigation consisted of the following: During today’s investigation, LPA reviewed facility records and interviewed 10 residents and 8 staff which included the Executive Director, Memory Care Director, Resident Care Coordinator, Lead Care Provider/MedTech, and (4) Care Providers. Due to insufficient time, the above allegation needs further investigation. A copy of this report was rethe state’s words, verbatim · CDSS document, Aug 28, 2024 · control 11-AS-20240807164428
Aug 28, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 27, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are charging resident for services not rendered.

On 06/27/24, at 11:00am, Licensing Program Analyst (LPA) Perry Scott conducted a 10-day complaint visit to the facility and was greeted by Andrea Weathersby, Administrator. LPA explained the purpose of this visit is to gather information about the complaint and deliver findings for the allegation mentioned above. The investigation consisted of the following: LPA investigated the allegation mentioned in this complaint; and conducted interviews with staff (S1). LPA attempted several times to interview R1 but R1 is no longer a resident at the facility and the current address for the resident is unknown. LPA received the following documents from the facility: Resident Roster (Dated: 05/23/2024), Staff Roster (Dated:06/27/2024 ), Physicians Report (Dated: 11/06/2023), Admission Agreement (Dated: 11/11/2023 & 03/21/2024), Resident Charges/Payments Ledger for 11/13/2023-06/27/2024 (Dated: 06/27/2024), Thirty Day Notice (Dated: 04/23/2024), Final Account Statement (Dated: 05/31/2024), and 1Heathe state’s words, verbatim · CDSS document, Jun 27, 2024 · control 11-AS-20240620120707
May 15, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not give authorized representative a copy of the care plan. Due to staff negligence, resident was found unconscious on floor for an unknown time. Staff did not respond to authorized representatives calls.

On 05/15/24, Licensing Program Analyst (LPA) Elvira Gonzalez conducted a subsequent complaint visit to address the following allegations. LPA met with Sabrina Tucker, Executive Director, and Andrea Weathersby, Business Office Director, and explained the purpose of the visit. The investigation consisted of the following: On 11/06/23, LPA Montoya toured the facility with Andrea Weathersby, Business Office Director. LPA Montoya interviewed six on-duty staff (S1-S6) and four residents (R1-R4). LPA requested and obtained copies of Staff roster, Resident roster, and one resident's (R1) service records (Admission Agreement, Physician's Reports and Appraisals/Needs and Services Plans). LPA also requested other pertinent records from Andrea Weathersby. On 05/15/24 LPA Gonzalez interviewed five residents (R5-R9). LPA requested and obtained, Progress notes for the month of August 2023, and the Care Plan for R1. Continued on LIC9099 Unsubstantiatedthe state’s words, verbatim · CDSS document, May 15, 2024 · control 11-AS-20231031114420
Apr 10, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are administering resident's medication against her and POA's will. Staff are not honoring resident's POA document. Staff are not allowing resident to have visitors. Staff are not allowing resident use of the phone.

****This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on report created 04/10/2024.** On 04/10/2024 at 9:10 am Licensing Program Analyst (LPA) David España conducted an unannounced complaint visit to Ivy Park at Playa Vista to initiate a complaint investigation. LPA España was greeted by Executive Director, Sabrina Tucker. LPA España explained the purpose of the visit and was allowed entrance to the facility grounds. The investigation consisted of the following: On 04/10/2024 Licensing Program Analyst (LPA) David España conducted a tour of the physical plant. LPA España request the following documents: Dated weekly employee time schedule; RCFE License Certificate; Verification of first aid training; Verification of Staff Training; Personal Property Procedures (LIC 9059); LIC 613C - Personal Rights; LIC 622 - Centrally Stored Medication and Destruction Record. LIC 601 - Identification and Emergency Information; Lthe state’s words, verbatim · CDSS document, Apr 10, 2024 · control 11-AS-20240408104450
Mar 15, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff is refusing to accept resident back to the faciltiy.

On 03/15/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegation. LPA met with Administrator Sabrina Tucker and explained the purpose of the visit. The investigation consisted of the following: During today’s investigation, LPA interviewed 8 staff members which included the Administrator, Business Office Director, Regional Health Services Specialist, (2) Lead Care Manager and (3) Care Providers, and the LPA reviewed records. Continue to LIC 9099-C. Substantiatedthe state’s words, verbatim · CDSS document, Mar 15, 2024 · control 11-AS-20240312090230
20233 state visits · 3 documents
Oct 4, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 21, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 20, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations0typical 1
Type B citations4typical 1
Substantiated complaints4typical 2
Total complaints13typical 7
State visits on file26typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2015.
Year-by-year trend
YearVisitsDocumentsSubstantiated2026110202510101202478120233302021110
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$5,000$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one.
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Is Ivy Park At Playa Vista licensed?

No — not currently. The CDSS state record checked August 2, 2026 lists Ivy Park At Playa Vista in Playa Vista (Los Angeles County), California license #198601661, as “Closed, Change Of Ownership, formerly licensed for 102 residents. State records list 22 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated May 11, 2026, appears in the inspection record on this page.

Can Ivy Park At Playa Vista care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Ivy Park At Playa Vista with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license record102 NON-AMBULATORY OF WHICH 18 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 20. DELAYED EGRESS ON 3RD & 4TH FLOORS. NEW MGMT CO, OAKMONT MANAGEMENT GROUP LLC, EFFECTIVE 7/1/23.

How much does Ivy Park At Playa Vista cost?

California's public licensing record does not include Ivy Park At Playa Vista's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Ivy Park At Playa Vista accept Medi-Cal or the Assisted Living Waiver?

Ivy Park At Playa Vista is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

71 of 0 beds occupied (0%) when the state visited on December 23, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Ivy Park At Playa Vista?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 26 state visits and 22 dated documents since 2021 for Ivy Park At Playa Vista; 13 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 23, 2025, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

13 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not follow proper eviction protocol Staff did not communicate with responsible party regarding resident's care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
*** This LIC 9099 report supersedes the original report dated 06/20/2025. The findings remain unchanged. *** On 12/23/2025 at 3:30 p.m., Licensing Program Analyst (LPA) Pamela Bunker from the California Department of Social Services, Community Care Licensing Division (CDSS/CCLD), conducted a subsequent visit to gather additional information regarding the above allegations. LPA Bunker met with Executive Director Dina Davis and explained the purpose of the visit. LPA Bunker was granted entry into the facility. The investigation consisted of the following: On 05/29/2025 and 06/19/2025, the Department requested, reviewed, and obtained copies of the following documents: Staff Personnel Report (dated 03/29/2025), Resident Roster (dated 05/29/2025), Resident 1 (R1) Records (dated 03/06/2023), Admission Agreement (dated 03/06/2023), Identification and Emergency Information (dated 03/06/2023), Physician's Report (dated 03/08/2023), Medical Assessment (dated 03/08/2023), Medication AdministratioCDSS inspection report, December 23, 2025 · control 11-AS-20250418112036
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff sexually abused resident in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 06/01/25, California Department of Social Services (CDSS) Staff conducted an initial visit on to gather information regarding the above allegation. CDSS Staff met with Executive Director Nestor Mendez and the purpose of the visit was explained. On 09/19/25, CDSS Staff conducted an subsequent visit to deliver findings. Investigation consisted of the following: On 06/01/25, CDSS Staff and administrator conducted a tour of the facility, and retrieved facility, staff and residents’ records. On 06/17/25, CDSS Staff received LAPD email notice. CDSS Staff interviewed Staff #1 – 7/S1 – S7 (06/17/25), Witness #1/W1 (06/24/25), Resident #1/R1 (07/10/25), S2 (07/18/25), Resident #2 - #3/R2 – R3 (07/31/25), and Witness #2/W2 (07/31/25). Continue to LIC9099-C. UnsubstantiatedCDSS inspection report, September 19, 2025 · control 11-AS-20250609144551
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff does not respond to resident's call button in a timely manner. Staff did not safeguard resident's medication. Staff did not administer medication to a resident in care.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 07/18/2025, Licensing Program Analyst (LPA), Wendy Gibbs, conducted a subsequent unannounced Complaint Visit to the facility listed above. LPA met with the Executive Director, Nestor Mendez, and the purpose of today’s visit was explained. LPA was granted entry into the facility. The investigation consisted of the following: During today's visit, LPA interviewed Staff S8 and conducted an additional interview with S2, and delivered findings. During the initial visit conducted on 07/01/2025, LPA toured the facility, interviewed Staff S1, interviewed Residents R2-R6, conducted a medication review for Resident R2 and received documents pertinent to the investigation. The following documents were received and reviewed Staff Roster, Resident Roster, Staff Schedule (for June 2025), Pendant Logs (for June 2025), Consultant Dietitian Report Card (dated April 2025), Monthly Menu, resident Physician’s Report, Physician Orders, Needs and Service Plan, Medication Administration Record (MAR) (forCDSS inspection report, July 18, 2025 · control 11-AS-20250626152114
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not follow proper eviction protocol Staff did not communicate with responsible party regarding resident's care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
** This LIC 9099 report has been amended and supersedes the original report dated 06/20/2025. The findings remain unchanged.** On 06/20/2025, the California Department of Social Services/Community Care Licensing Division (CDSS/CCLD) Licensing Program Analyst (LPA) LPA Pamela Bunker conducted a subsequent visit to gather information regarding the above allegations. LPA Bunker met with Nestor Mendez, Executive Director, and explained the purpose of the visit. LPA was granted entry to the facility. The investigation consisted of the following: On 05/29/2025 and 06/19/2025, the Department requested, reviewed, and obtained copies of the following documents: Staff Personnel Report (dated 03/29/2025), Resident Roster (dated 05/29/2025), Resident 1 (R1) Records (dated 03/06/2023), Admission Agreement (dated 03/06/2023), Identification and Emergency Information (dated 03/06/2023), Physician's Report (dated 03/08/2023), Medical Assessment (dated 03/08/2023), Medication Administration Records (MACDSS inspection report, June 20, 2025 · control 11-AS-20250418112036
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility does not employ adequate staffing to meet the needs of the residents. Residents are left in soiled diapers for extended periods of time.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 05/14/25, Licensing Program Analyst (LPA) Regina Cloyd conducted an initial visit to gather information regarding the above allegations. On 06/06/25, LPA conducted a subsequent visit to deliver findings. LPA met with Executive Director Nestor Mendez and the purpose of the visit was explained. Investigation consisted of the following: On 05/14/25, LPA obtained Personnel Roster, Register of Residents, April 2, 2025 – April 4, 2025 and May 1, 2025 – May 16, 2025 2:00 PM – 6:00 AM Call Logs, April 27, 2025 – May 17, 2025 Assisted Living Work Schedule, and interviewed Residents #1-7 and Staff #1 - 6. On 05/15/25 and 05/23/25, LPA received residents’ records and April 27, 2025 – May 17, 2025 Memory Care Work Schedule. On 05/29/25, LPA Jose Anguiano interviewed witnesses over the telephone. On 06/04/25, LPA Cloyd interviewed staff #5, 7-8, and 10 over the telephone. Continue to LIC9099-C. UnsubstantiatedCDSS inspection report, June 6, 2025 · control 11-AS-20250506152933
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff increased resident's rent without the required written notice.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 04/22/25, at 11:21 am, Licensing Program Analyst (LPA) Antonine Richard met with Executive Director Nestor Mendez and explained that the purpose of the visit was to deliver findings. The investigation consisted of the following: On 04/02/2025, Licensing Program Analyst (LPA) Antonine Richard initiated a complaint investigation at the above facility to address the following allegation. LPA met with Regional Operations Specialist Dina Davis and explained the purpose of the visit. LPA conducted resident and staff interviews and reviewed and obtained facility and resident records. Notice of Increase in the Monthly rate, Resident ledger, Assessment & Service Plan, and Resident Services Agreement for R1. CONTINUED LIC9099-C. UnsubstantiatedCDSS inspection report, April 22, 2025 · control 11-AS-20250325134443
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not provide written notice of rate increase due to level of care. Staff do not communicate with resident's authorized representative regarding care in a timely manner.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
The investigation consisted of the following: On 03/14/2025, Licensing Program Analysts (LPAs) Regina Cloyd and Jose Anguiano conducted a complaint investigation at the above facility to address the following allegations. LPA met with Regional Operations Specialist Dina Davis and explained the purpose of the visit. LPAs conducted resident and staff interviews and reviewed facility and resident records. On 03/21/25, LPA Cloyd conducted a subsequent visit and met with Dina Davis. LPA conducted resident and staff interviews and review facility and resident records. Allegation: Regarding the allegation "Staff did not provide written notice of rate increase due to level of care,” it is being alleged that Resident #1’s (R1) level of care cost increased prior to R1’s October 2024 and December 2024 assessments. CONTINUED LIC9099-C. UnsubstantiatedCDSS inspection report, March 21, 2025 · control 11-AS-20250307105640
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff caused an injury to a resident while in care. Staff used drugs on the facility grounds. Staff did follow injection procedures for the residents. Staff have inadequate record keeping for the residents. Staff mishandled the residents medications. Staff did not seek timely medical attention for a resident. Staff did not provide a safe environment to residents. Staff did not follow infection control requirements.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
The original LIC9099 and LIC9099Cs dated 03/14/2025, are being amended. The revised LIC9099 and LIC9099Cs dated 03/21/2025.The amendment does not change the findings of this investigation. On 03/21/25 LPA Richard conducted a subsequential visit and met with the new Executive Director Dina Davis, and interviewed Marilyn Butler.The amendment does not change the findings of this investigation. On 03/14/25, Licensing Program Analyst (PLA) Regina Cloyd, conducted a subsequent unannounced complaint visit to the facility listed above. The investigation consisted of the following: On 01/24/25, LPA Richard obtained a copy of the following documents. Resident roster, staff roster, Medication Administration Record (MAR) from 10/07/24 to 01/22/25, for resident #1-2 Physician Report #1-2. Admission Agreement. Resident Safety and Fire Disaster. Shift Report for Resident (dated 01/01/25 to 01/21/25. Heath Screening Report for six staff. Facility Disciplinary Action Notice. On 01/24/25, between 10:20CDSS inspection report, March 14, 2025 · control 11-AS-20250123092616

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff does not respond to residents call in a timely manner.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 08/28/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a subsequent complaint investigation at the above facility to address the following allegation(s). LPA met with Executive Director Khatera Bahadory and explained the purpose of the visit. The investigation consisted of the following: During today’s investigation, LPA Cloyd delivered findings. On 08/15/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegation(s). LPA met with Executive Director Khatera Bahadory and explained the purpose of the visit. The investigation consisted of the following: During today’s investigation, LPA reviewed facility records and interviewed 10 residents and 8 staff which included the Executive Director, Memory Care Director, Resident Care Coordinator, Lead Care Provider/MedTech, and (4) Care Providers. Due to insufficient time, the above allegation needs further investigation. A copy of this report was reCDSS inspection report, August 28, 2024 · control 11-AS-20240807164428
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are charging resident for services not rendered.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 06/27/24, at 11:00am, Licensing Program Analyst (LPA) Perry Scott conducted a 10-day complaint visit to the facility and was greeted by Andrea Weathersby, Administrator. LPA explained the purpose of this visit is to gather information about the complaint and deliver findings for the allegation mentioned above. The investigation consisted of the following: LPA investigated the allegation mentioned in this complaint; and conducted interviews with staff (S1). LPA attempted several times to interview R1 but R1 is no longer a resident at the facility and the current address for the resident is unknown. LPA received the following documents from the facility: Resident Roster (Dated: 05/23/2024), Staff Roster (Dated:06/27/2024 ), Physicians Report (Dated: 11/06/2023), Admission Agreement (Dated: 11/11/2023 & 03/21/2024), Resident Charges/Payments Ledger for 11/13/2023-06/27/2024 (Dated: 06/27/2024), Thirty Day Notice (Dated: 04/23/2024), Final Account Statement (Dated: 05/31/2024), and 1HeaCDSS inspection report, June 27, 2024 · control 11-AS-20240620120707
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not give authorized representative a copy of the care plan. Due to staff negligence, resident was found unconscious on floor for an unknown time. Staff did not respond to authorized representatives calls.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 05/15/24, Licensing Program Analyst (LPA) Elvira Gonzalez conducted a subsequent complaint visit to address the following allegations. LPA met with Sabrina Tucker, Executive Director, and Andrea Weathersby, Business Office Director, and explained the purpose of the visit. The investigation consisted of the following: On 11/06/23, LPA Montoya toured the facility with Andrea Weathersby, Business Office Director. LPA Montoya interviewed six on-duty staff (S1-S6) and four residents (R1-R4). LPA requested and obtained copies of Staff roster, Resident roster, and one resident's (R1) service records (Admission Agreement, Physician's Reports and Appraisals/Needs and Services Plans). LPA also requested other pertinent records from Andrea Weathersby. On 05/15/24 LPA Gonzalez interviewed five residents (R5-R9). LPA requested and obtained, Progress notes for the month of August 2023, and the Care Plan for R1. Continued on LIC9099 UnsubstantiatedCDSS inspection report, May 15, 2024 · control 11-AS-20231031114420
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are administering resident's medication against her and POA's will. Staff are not honoring resident's POA document. Staff are not allowing resident to have visitors. Staff are not allowing resident use of the phone.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
****This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on report created 04/10/2024.** On 04/10/2024 at 9:10 am Licensing Program Analyst (LPA) David España conducted an unannounced complaint visit to Ivy Park at Playa Vista to initiate a complaint investigation. LPA España was greeted by Executive Director, Sabrina Tucker. LPA España explained the purpose of the visit and was allowed entrance to the facility grounds. The investigation consisted of the following: On 04/10/2024 Licensing Program Analyst (LPA) David España conducted a tour of the physical plant. LPA España request the following documents: Dated weekly employee time schedule; RCFE License Certificate; Verification of first aid training; Verification of Staff Training; Personal Property Procedures (LIC 9059); LIC 613C - Personal Rights; LIC 622 - Centrally Stored Medication and Destruction Record. LIC 601 - Identification and Emergency Information; LCDSS inspection report, April 10, 2024 · control 11-AS-20240408104450
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff is refusing to accept resident back to the faciltiy.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 03/15/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegation. LPA met with Administrator Sabrina Tucker and explained the purpose of the visit. The investigation consisted of the following: During today’s investigation, LPA interviewed 8 staff members which included the Administrator, Business Office Director, Regional Health Services Specialist, (2) Lead Care Manager and (3) Care Providers, and the LPA reviewed records. Continue to LIC 9099-C. SubstantiatedCDSS inspection report, March 15, 2024 · control 11-AS-20240312090230

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 26 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
0
typical for this size: 1
Type B citations
4
typical for this size: 1
Substantiated complaints
4
typical for this size: 2
Total complaints
13
typical for this size: 7
State visits on file
26
typical for this size: 19
See the full inspection record on the state's site →

Who runs Ivy Park At Playa Vista?

From the CDSS ownership record, checked August 9, 2026.

Licensed to Welltower Opco Group; Oakmont Management Group Llc, who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.

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(310) 437-7178
What isn't in the state record

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