Brittany House is a residential care home for the elderly (RCFE) in Long Beach, Los Angeles County, California — state license #198320417, licensed for 170 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 65 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated June 25, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 100 times and filed 65 documents. The most recent is a facility evaluation report, dated June 25, 2026.
The state's published file for this home includes 25 documents with transcribed findings, dated March 21, 2024 to July 17, 2025. 25 of the 25 carry the state's recorded outcome word: “Substantiated” (9), “Unsubstantiated” (16). 25 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 25 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 25, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 2, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 26, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 7, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 12, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 22, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 22, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 22, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 21, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 21, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 14, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 7, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 5, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 2, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 27, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 1, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 17, 2025Unsubstantiated
Allegation investigated: Staff handled residents in a rough manner which resulted in injuries Staff inappropriately restrained resident Staff did not provide a safe and comfortable environment for residents Staff did not provide residents with privacy Staff mismanaged residents’ medication Residents are being left unattended for extended periods Staff did not provide adequate food service Medications are not being stored properly Residents are not being changed in a timely manner
**This report supersedes the original report delivered on 5/22/2025. On 7/17/2025, LPA Allen arrived at the facility to deliver the corrected 9099, which included corrections based on resident interviews conducted for the original report issued on 5/22/2025.** On 5/22/2025, at 8:00AM, Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to deliver findings for the alleged allegations. LPA identified herself and met Joel Niblett- Administrator who was informed of the purpose of the visit. The investigation consisted of the following: On 5/12/2025 at 9:00 AM, LPA Allen obtained and reviewed records for Resident 1 (R1), including the face sheet dated July 5, 2024, Controlled Drug Record dated for July 5,2024 through September 8, 2024,Medication Administration log dated for August 2024 , Supportive Hospice Care-Discharge Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 17, 2025 · control 11-AS-20240719115501
Jul 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 2, 2025Unsubstantiated
Allegation investigated: Staff did not assist resident with care needs in a timely manner.
On 07/02/25, Licensing Program Analyst (LPA) Antonine Richard conducted an unannounced complaint visit. LPA Richard met with Joel Niblett, the Executive Director (ED), and explained the purpose of this visit. The investigation consisted of the following: the Licensing Program Analyst (LPA) interviewed, reviewed, and obtained records, along with a tour of the facility. Interviews were conducted with six staff members (S1-S6), five residents (R1-R5), and the Admission/Social Service Director (ASSD). LPA Richard reviewed multiple documents, including the Personnel Report LIC 500, the Resident Roster, the Face Sheet and Identification/Emergency Information for Resident #1 (R1), the Service Plan, the Resident Assessment, Preplacement Appraisal Information, the Admissions Agreement, the Medication Administration Record (MAR), and other relevant records related to this complaint. Report Continued LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 2, 2025 · control 11-AS-20250624095034
Jun 18, 2025Unsubstantiated
Allegation investigated: Lack of supervision resulting in resident being assaulted by another resident while in care.
This report supersedes report dated 05/08/2025 to include additional information. The complaint investigation findings remain the same. On 06/18/2025 at 8:47am Licensing Program Analyst (LPA) Zina Brown conducted a subsequent complaint visit at this facility to deliver the complaint findings. During today’s visit, LPA met with Joel Niblett, Administrator Designee and the explained the purpose of the visit. The investigation consisted of the following: On 04/03/2025, LPA interviewed Administrator (A1), Staff #1 - Staff #6 (S1 - S6) and Resident #1- #6 (R1 – R6). LPA requested copies of the staff roster (dated 01/31/2025) and resident roster, centrally stored medication record (for R7), Service Plans (for R6 - R7), Physician's Order (List of Medication for R6-R7), LIC 602: Physician Report for RCFE, LIC 601 Identification and Emergency Information. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 18, 2025 · control 11-AS-20250401131451
Jun 4, 2025Unsubstantiated
Allegation investigated: Staff handled residents in a rough manner which resulted in injuries Staff inappropriately restrained resident Staff did not provide a safe and comfortable environment for residents Staff did not provide residents with privacy Staff mismanaged residents’ medication Residents are being left unattended for extended periods Staff did not provide adequate food service Medications are not being stored properly Residents are not being changed in a timely manner
**This report supersedes the original report delivered on 5/22/2025. On June 4,2025 at 8:30 LPA arrived at the facility to deliver the revised 9099, providing clarification on the original report issued on 5/22/2025.** On 5/22/2025, at 8:00AM, Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to deliver findings for the alleged allegations. LPA identified herself and met Joel Niblett- Administrator who was informed of the purpose of the visit. The investigation consisted of the following: On 5/12/2025 at 9:00 AM, LPA Allen obtained and reviewed records for Resident 1 (R1), including the face sheet dated July 5, 2024, Controlled Drug Record dated for July 5,2024 through September 8, 2024,Medication Administration log dated for August 2024 , Supportive Hospice Care-Discharge Summary and Post Discharge Plan of care dated 7/5/2024, Identification and Emergency Information, Needs and services plan dated 7/5/2024, Physician's Report dated 7/2/2024 Continued....the state’s words, verbatim · CDSS document, Jun 4, 2025 · control 11-AS-20240719115501
May 29, 2025Unsubstantiated
Allegation investigated: Staff do not prevent a residents from suffering multiple falls while in care. Untrained staff administer medication. Staff handle residents in a rough manner.
On 5/28/2025, at 9:00 AM, Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to deliver findings for the alleged allegation. LPA identified herself and met Joel Niblett-Administrator who was informed of the purpose of the visit. The investigation consisted of the following: On 5/28/2025 at 01:25 PM, LPA Allen obtained and reviewed files for Resident 1-Resident 6 (R1-R6) files, Special Incident Reports/Death-LIC624A (SIR) for R1-R3, LPA conducted a search in Community Care Licensing (CCL) data base for death reports resulting from falls. Continued... Unsubstantiatedthe state’s words, verbatim · CDSS document, May 29, 2025 · control 11-AS-20241217143234
May 28, 2025Unsubstantiated
Allegation investigated: Resident sustained an unstageable pressure injury due to lack of care from staff Staff did not provide resident's medication as prescribed Staff did not provide daily activities for residents Staff did not ensure that resident was adequately fed
On 5/28/2025, at 8:15 AM, Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to deliver findings for the alleged allegations. LPA identified herself and met with Joel Niblett-Administrator who was informed of the purpose of the visit. The investigation consisted of the following: On 5/12/2025 at 9:00 AM, LPA Allen obtained and reviewed files for Resident 1 (R1), which included face sheet, medication list, appraisal, needs and services plan, physicians report, admissions agreement with personal property valuables list dated 4/21/2023, staff and client roster for 6/2024 & 4/2025, healthcare progress notes/summery from Brittany house & Shoreline Healthcare Center dated 4/28/2023,Specialty Hospice Care dated 8/5/2024-10/11/2024. LPA also conducted interviews with Staff 1- Staff 10 (S1 – S10), Residents 2-Resident 8 (R2-R8) and observations during the tour of the facility. Continued .... Unsubstantiatedthe state’s words, verbatim · CDSS document, May 28, 2025 · control 11-AS-20240909085113
May 22, 2025Unsubstantiated
Allegation investigated: Staff handled residents in a rough manner which resulted in injuries Staff inappropriately restrained resident Staff did not provide a safe and comfortable environment for residents Staff did not provide residents with privacy Staff mismanaged residents’ medication Residents are being left unattended for extended periods Staff did not provide adequate food service Medications are not being stored properly Residents are not being changed in a timely manner
On 5/22/2025, at 8:00 AM, Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to deliver findings for the alleged allegations. LPA identified herself and met Joel Niblette- Administrator who was informed of the purpose of the visit. The investigation consisted of the following: On 5/12/2025 at 9:00 AM, LPA Allen obtained and reviewed files for Resident 1 (R1), including the face sheet, medication list/MAR date 8/27/2024, appraisal, needs and services plan, physician's report, admissions agreement with personal property valuables list, staff and client rosters for 4/2025 and 6/2024, medication review report dated 7/5/2024, and outside service agency visit sheets date range of 7/11/2024 - 9/12/2024. LPA also conducted interviews with Staff 1- Staff 10 (S1–S10) and Residents 1 - Resident 10 (R1–R10), in addition to making observations during the tour of the facility. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 22, 2025 · control 11-AS-20240719115501
May 8, 2025Unsubstantiated
Allegation investigated: Lack of supervision resulting in resident being assaulted by another resident while in care.
On 05/08/2025 at 1:10pm Licensing Program Analyst (LPA) Zina Brown conducted a subsequent complaint visit at this facility to deliver the complaint findings. During today’s visit, LPA met with Marcus Falanai Resident Care Coordinator and the explained the purpose of the visit. The investigation consisted of the following:On 04/03/2025, LPA interviewed Administrator (A1), Staff #1 - Staff #6 (S1 - S6) and Resident #1- #6 (R1 – R6). LPA requested copies of the staff roster (dated 01/31/2025) and resident roster, centrally stored medication record (for R7), Service Plans (for R6 - R7), Physician's Order (List of Medication for R6-R7), LIC 602: Physician Report for RCFE, and LIC 601 Identification and Emergency Information. The investigation revealed the following: Allegation: Lack of supervision resulting in resident being assaulted by another resident while in care. Report continues LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, May 8, 2025 · control 11-AS-20250401131451
Apr 30, 2025Unsubstantiated
Allegation investigated: staff do not meet resident's dietary needs. staff do not meet resident's dental hygiene needs. staff do not provide outdoor activities to residents. staff do not provide comfortable accommodations to residents. staff do not provide refunds to responsible parties. staff do not keep the facility in a sanitary condition.
On 04/30/2025 the department conducted a subsequent complaint visit to the facility listed above. LPA met with the administrator Marcus Fulanai and the purpose of today’s visit was explained. LPA was given access to the facility. The investigation consisted of the following: On 12/20/2024 Licensing Program Analyst (LPA) Watson requested, reviewed, and obtained copies of the Staff Roster, Client Roster, and Face Sheets. The department interviewed Staff#1-Staff#4 (S1-S4) and Residents #1-Residients #5 (R1-R5). CONTINUED ON LIC-9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 30, 2025 · control 11-AS-20241216112039
Apr 28, 2025Unsubstantiated
Allegation investigated: Resident sustained unexplained injuries while in care Staff do not meet a resident's grooming need while in care Staff did not timely address a resident's change in medical condition
On 4/28/25, Licensing Program Analyst, (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA was met by the Resident Care Coordinator, Marcus Falanai and explained the purpose of the visit is to investigate and deliver findings for the allegations mentioned above. LPA was granted access to the facility. The investigation consisted of the following: On 4/28/25, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA Shirley requested and received copies of the following: Staff Roster, Resident Roster, incident reports for April 2025, reviewed client’s facility files and toured the facility. LPA interviewed Staff 1 – Staff 9 (S1 – S9) and Resident 1 – Resident 7 (R1 - R7). The investigation revealed the following: Con'd on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 28, 2025 · control 11-AS-20250418155530
Apr 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 19, 2025Substantiated
Allegation investigated: Staff mismanaged resident's medication.
On February 19, 2025, the California Department of Social Services/Community Care Community Care Licensing (CDSS/CCL) conducted a subsequent, unannounced complaint visit. The Resident Service Coordinator Marcus Falanai greeted the Department. The Department explained that the purpose of this visit was to investigate the allegation mentioned above. The investigation included interviews, collection of records and tour of the facility. Interviews were conducted with staff members #1 to #5 (S1-S5), resident members #1-#6 (R1-R6), and witness #1-#6 (W1-W6). The Department reviewed several documents, including the Personnel Report LIC 500, the Resident Roster, Resident #1 (R1)'s Face Sheet; Identification and Emergency Information; Service Plan; Resident Assessment; Preplacement Appraisal Information; Admissions Agreement; Physicians Report; Los Alamitos Medical Center Medical Records, Home Health Plus Service Medical Records, and other pertinent records associated with this complaint. (Evalthe state’s words, verbatim · CDSS document, Feb 19, 2025 · control 11-AS-20250124134130
Dec 31, 2024Unsubstantiated
Allegation investigated: Staff do not report incidents to residents' responsible parties.
On 12/31/24 the department conducted a subsequent complaint visit regarding the allegations above. LPA met with Resident care coordinator Marcus Falanai as the purpose of the visit was explained. The investigation consisted of the following: On 07/31/2024 at 9:30 am Licensing Program Analyst (LPA), David España conducted an initial complaint visit. On 07/31/2024 as part of the LPA España investigation, LPA requested documents for Resident #1-#6 (R1-R6), Staff #1-#6 (S1-S6), and a staff and resident roster. On 12/04/24 LPA Villegas obtain copies of the staff and resident rosters, and between 9:30am-1pm LPA conducted interviews with residents #3-5 (R3-R5), Staff #1 (S1), and Witness#1 (W1). On 07/31/2024 as part of the LPA España interviewed staff 5-7 (s5-s7) . On 12/19/24 between 9:30am-11:30 am LPA Villegas conducted interviews with S2-S4. On 12/31/24 LPA Villegas conducted a medication review for 4 residents, and a review of trainings for 3 caregivers, and 3 med-techs. The investigatithe state’s words, verbatim · CDSS document, Dec 31, 2024 · control 11-AS-20240725125526
Dec 19, 2024Unsubstantiated
Allegation investigated: Residents are forced to using facility's medical care provider. Facility does not appropriately provided enough staff to meet the residents' needs. Staff falsify records.
On 12/19/24 at 9am the department conducted a subsequent complaint visit regarding the allegations above. LPA met with (S1) Marcuc Falanai as the purpose of the visit was explained. The investigation consisted of the following: On 07/31/2024 at 9:30 am Licensing Program Analyst (LPA), David España conducted an initial complaint visit. On 07/31/2024 as part of the LPA España investigation, LPA requested documents for Resident #1-#6 (R1-R6), Staff #1-#6 (S1-S6), and a staff and resident roster. On 12/04/24 LPA Villegas obtain copies of the staff and resident rosters, and between 9:30am-1pm LPA conducted interviews with residents #3-5 (R3-R5), Staff #1 (S1), and Witness#1 (W1). On 12/19/24 LPA Villegas conducted a tour of the facility, there were no immediate health or safety concerns. On 12/19/24 between 9:30am-11:30 am LPA Villegas conducted interviews with S2-S4. The investigation revealed the following: Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 19, 2024 · control 11-AS-20240725125526
Dec 16, 2024Substantiated
Allegation investigated: Staff did not dispense resident’s medication as prescribed.
On 12/16/2024 LPA Alfonso Iniguez conducted an unannounced complaint visit. LPA Iniguez met with Mandy Taylor/ Executive Director. LPA Iniguez explained the purpose of this visit. Investigation Consisted of: LPA conducted the following interviews: Administrator Interview(A#1), Staff Interviews (S#1-S#4) and Resident’s interviews (R#1-R#5). LPA obtained and reviewed the following documents: Resident’s roster, Personnel roster, (R#1-R#5) Identification and Emergency Information, (R#1-R#5) Physicians Assessment or LIC 602A, (R#1-R#5) Inventory List or LIC 621, (R#1-R#5) Medication Administration Record (MARs) from October, November, and December 2024… Evaluation Report continues LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Dec 16, 2024 · control 11-AS-20241209150447
Dec 16, 2024Substantiated
Allegation investigated: Staff did not post notice for residents council meetings
*This finding supersedes the findings written on 10/31/24. On 12/16/24, Licensing Program Analyst, (LPA) Felisa Shirley conducted a subsequent unannounced visit to this facility. LPA was met by Administrator, Mandy Taylor and explained the purpose of the visit is to deliver amended findings for the allegations mentioned above. LPA was granted access to the facility. The investigation consisted of the following: On 10/31/24, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA Shirley requested and received copies of the following: Staff Roster, Resident Roster, Activity schedules, and reviewed client’s facility files and admission agreements. The investigation revealed the following: Con'd on 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Dec 16, 2024 · control 11-AS-20241022210327
Dec 10, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 6, 2024Unsubstantiated
Allegation investigated: Staff are not properly reporting incidents involving the residents.
On 11/06/24, at 9:30am, Licensing Program Analyst (LPA) Perry Scott conducted an initial complaint visit to the facility and was greeted by Mandy Taylor, Executive Director, and Marcus Falanai, Service Coordinator. LPA explained the purpose of this visit is to conduct interviews, gather facility files, and render findings in the complaint. The investigation consisted of the following: LPA investigated the allegation mentioned in this complaint and conducted interviews with staff (S1-S8). Additionally, LPA obtained the following documents: Resident Roster (No Date), Staff Roster (Dated: 10/28/2024), and Incident Reports (Dated: 09/14/24, 09/16/24, 10/14/24, 10/15/24, 10/18/24, 10/21/24, 10/22/24, 10/28/24, 11/6/24) from the facility. The investigation revealed the following: Staff are not properly reporting incidents involving the residents. The details of the complaint alleged that the facility does not send in incident reports for residents when they are injured or pass away at the fathe state’s words, verbatim · CDSS document, Nov 6, 2024 · control 11-AS-20241031111836
Oct 31, 2024Unsubstantiated
Allegation investigated: Staff did not post notice for residents council meetings
On 10/31/24, Licensing Program Analyst, (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA was met by Administrator, Mandy Taylor and explained the purpose of the visit is to investigate and deliver findings for the allegations mentioned above. LPA was granted access to the facility. The investigation consisted of the following: On 10/31/24, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA Shirley requested and received copies of the following: Staff Roster, Resident Roster, Activity schedules, and reviewed client’s facility files and admission agreements. The investigation revealed the following: Con'd on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 31, 2024 · control 11-AS-20241022210327
Oct 2, 2024Substantiated
Allegation investigated: Staff do not report incidents to Community Care Licensing.
On 10/02/24 at 9:00 am, Licensing Program Analyst (LPA) Lizeth Villegas conducted an initial complaint visit regarding the allegation above. LPA met with Executive Director (ED) Mandy Taylor as the purpose of today’s visit was explained. The investigation consisted of the following: On 10/02/24 LPA obtained copies of staff and resident rosters, and the following documents for R1: Emergency ID from, facesheet, admission agreement, durable power of attorney, physicians report, POLST, and needs and service plan. On 10/02/24 LPA conducted interviews with ED and staff #1 (S1). The investigation revealed the following: Allegation- Staff do not report incidents to Community Care Licensing. It is being alleged that the facility does not submit incident reports for the death of R1. Substantiatedthe state’s words, verbatim · CDSS document, Oct 2, 2024 · control 11-AS-20240924105844
Oct 2, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 31, 2024Substantiated
Allegation investigated: Staff did not notify authorized representative of incident.
Licensing Program Analyst (LPA) Ernand Dabuet made an unannounced visit to the facility and was greeted by Med-Ted (S6:Laurie Riffel). LPA stated the purpose for today’s visit is to conduct a subsequent visit to deliver the findings pertaining to the above-mentioned allegation. The investigation consisted of the following: A health and safety visit was conducted 08/21/24 and 08/23/24. A toured the facility’s physical plant. A review of documents: Residents’ Roster (dated: 08/21/24); Staff Roster & Work Schedules (dated: 08/21/24); Admissions Agreement (dated: 08/10/20); Physicians Report LIC 602A (dated: 07/30/20 and 08/29/23); Resident Pre-Assessment (dated: 07/20/20); Resident Assessment (dated: 08/07/20); Admission Body Check (dated: 08/10/20 and 12/18/21); Service Plans (dated: 08/10/20); Functional Assessment Stating Tool (dated: 08/07/20); and (Evaluation Report continues LIC 9099-C) Substantiatedthe state’s words, verbatim · CDSS document, Aug 31, 2024 · control 11-AS-20240816151317
Jul 15, 2024Unsubstantiated
Allegation investigated: Licensee is not isolating COVID positive resident(s).
**This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on report created 7/15/24. On 7/15/24 Licensing Program Analyst (LPA) Felisa Shirley, conducted an unannounced complaint visit. LPA met with the Resident Services Director, Neil Chandra and explained the purpose of today's visit and was granted entry. The investigation consisted of the following: On 7/15/24 LPA Shirley toured first floor of facility for resident interviews. LPA also requested and reviewed copies of the following records: Staff Roster, Resident Roster, Resident file, Face Sheet, Id and Emergency Info, Id card & Medical ID info, Preplacement Appraisal, Physician’s Report, MAR’s, Physician’s Orders, ActiveCare Living – admissions Disclosure Statement, House Rules, Emergency In-House Doctor Authorization, and Order Summary Report. Investigation revealed the following: Con’d on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 15, 2024 · control 11-AS-20240711155146
Jul 9, 2024Substantiated
Allegation investigated: Staff did not safeguard resident's personal belongings.
*This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on report created 7/10/24. On 07/10/24 Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced subsequent complaint visit to the address listed above. LPA was greeted by Office Manager, Yessica Martinez. LPA was granted access to the facility. The investigation consisted of the following: On 6/13/24, LPA toured the facility to observe and identify any signs of neglect, abuse, or other immediate health and safety threats. LPA requested copies of the following records: Staff Roster, Resident Roster, Staff and Resident interviews, reviewed resident files, and a copy of a delivery receipt from Ideal Home Care, dated 4/25/24. The investigation revealed the following: Con'd on 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Jul 9, 2024 · control 11-AS-20240611084549
Jul 1, 2024Unsubstantiated
Allegation investigated: Staff does not have adequate staffing to meet resident's needs. Staff does not ensure resident's are provided quality food. Staff does not ensure facility is free of odor. Staff moved resident's out of facility without notifying resident's responsible party.
Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Monday, July 01, 2024, Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is cleared of COVID-19 infection. LPA Bunker met with Executive Director (ED) Mandy Taylor. LPA Bunker explained the purpose of today's visit. LPA Bunker conducted interviews with staff members 1-3 (S1-S3) and residents 1-4 (R1-R4), asking questions relevant to the nature of the complaint. S1-S3 and R1-R4 stated the facility has adequate staffing to meet residents' needs, residents are provided quality food, staff ensures the facility is free of odor and does not move residents out of the facility without notifying the resident's responsible parties. S1-S3 and R1-R4 stated that the building offers a comfortable living environment for residents. During the visit, ED Mandy Taylor and LPA Bunker toured the facility, receptionist area,the state’s words, verbatim · CDSS document, Jul 1, 2024 · control 11-AS-20240624084818
Jun 20, 2024Substantiated
Allegation investigated: Staff violated residents' personal rights. Staff did not provide a safe and comfortable environment .
On 06/14/24, at 10:00am, Licensing Program Analyst (LPA) Perry Scott conducted a 10-day complaint visit to the facility and was greeted by Yessica Martinez, Office Manager. LPA explained the purpose of this visit is to gather information about the complaint and deliver findings for the allegation mentioned above. The investigation consisted of the following: LPA investigated the allegations mentioned in this complaint; and conducted interviews with staff (S1-S7), (W1-W3) and residents (R1-R5). Resident Roster (No Date), Staff Roster (Dated 06/10/2024), Admission Record for all residents (Dated 06/14/2024) and Call Sheet (No Date) were obtained from the facility. The investigation revealed the following: Allegation #1- Staff violated residents' personal rights. The details of the complaint alleged that staff are moving residents from two units in the facility to unit 1 without notifying the residents or the family beforehand of the move; thereby violating their personal rights, leavingthe state’s words, verbatim · CDSS document, Jun 20, 2024 · control 11-AS-20240607142431
May 22, 2024Substantiated
Allegation investigated: Staff are not administering resident's medications as prescribed. Staff are mismanaging resident's medications.
On 05/22/2024, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced subsequent complaint visit to this facility to conclude complaint investigation and deliver findings. LPA met with Resident Services Director Neio Chandra, and the purpose of today’s visit was explained. The investigation consisted of the following: On 03/25/24, LPA Gonzalez conducted a tour of the medication room, interviewed staff #1-#5 (S1-S5), reviewed resident files, received documents pertinent to the investigation, and requested additional documents which were provided to LPA via email on 03/28/24. On 04/09/24, LPA Gonzalez interviewed residents #2-#7 (R2-R7), LPA was unable to interview resident #1 (R1) due to medical conditions. LPA also reviewed resident file and requested copies of documents. On 05/22/24, LPA interviewed staff #6-#8 (S6-S8). Continued on LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, May 22, 2024 · control 11-AS-20240318111845
Mar 21, 2024Substantiated
Allegation investigated: The facility admitted a resident with prohibited health condition. The facility operates beyond conditions and limitations specified on the license.
On 03/21/24, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced complaint visit to the facility listed above. LPA met with Administrator, Mandy Taylor, and the purpose of today’s visit was explained. During today's visit, LPA toured the facility, interviewed Staff (S1-S8), interviewed Residents (R2-R7), and received documents pertinent to the investigation. The documents received and reviewed are the Staff Roster, Resident Roster, Plan of Operation, resident Physicians Report, visitor logs, Preplacement Appraisal, and Resident Admission Agreement. The investigation revealed the following: Continued on LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Mar 21, 2024 · control 11-AS-20240315115358
Jan 19, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 16, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Brittany House licensed?
Yes — Brittany House is a licensed residential care home for the elderly (RCFE) in Long Beach (Los Angeles County): California license #198320417, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 170 residents. State records list 65 inspection and complaint documents since 2023; the most recent, a facility evaluation report dated June 25, 2026, appears in the inspection record on this page.
Can Brittany House care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Brittany House with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 170 NON-AMBULATORY OF WHICH 24 MAY BE BEDRIDDEN. BDRM # 301, 302, 303, 307, 308, 310, 311, 312, 313, AND314 MAY HAVE 2 BEDRIDDEN. BDRM # 304, 305, 306 AND 309 MAY HAVE 1 BED RIDDEN ONLY. WAIVER/GRANTED FOR HOSPICE CARE FOR (10).
How much does Brittany House cost?
California's public licensing record does not include Brittany House's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Brittany House accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Brittany House through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
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96 of 170 beds occupied (56%) when the state visited on July 17, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Brittany House?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 100 state visits and 65 dated documents since 2023 for Brittany House; 25 complaint-investigation narratives are transcribed verbatim below. The most recent, dated July 17, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 100 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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