Ciela is a residential care home for the elderly (RCFE) in Pacific Palisades, Los Angeles County, California — state license #198320375, licensed for 100 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 7 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated October 20, 2025 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 8 times and filed 7 documents. The most recent is a facility evaluation report, dated October 20, 2025.
The state's published file for this home includes 4 documents with transcribed findings, dated June 21, 2024 to June 5, 2025. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (2). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Oct 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 5, 2025Substantiated
Allegation investigated: Staff are not distributing a resident's medication as prescribed
This report supersedes the reports created on 4/16/25, the findings remain the same. On 06/05/2025 Licensing Program Analyst-LPA Alfonso Iniguez conducted a subsequent complaint visit at the facility. LPA Iniguez met with Rony Shram/Executive Director and explained the purpose of today’s visit. Investigation consisted of the following: The Department conducted interviews with Residents (R2-R4) and Staff (S1-S3). LPA obtained R1 Medication Administration Records (Dated: 02/2025), Physicians Order for Medication (Dated: 05/17/2024), Physicians Report (Dated 06/20/2024), Face Sheet, Resident Appraisal, Identification and Emergency Information. The Department obtained R1 - R4 Physicians Report, Medication Administration Records (Dated 02/2025), and Physicians Order for Medications. LPA obtained copies of Med Tech training. LPA obtained copies of Register of Facility Residents, and Personnel Report. Evaluation Report continues LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Jun 5, 2025 · control 11-AS-20250205121215
Apr 16, 2025Substantiated
Allegation investigated: Staff are not distributing a resident's medication as prescribed
On 02/20/2025 LPA Yolanda Rosser and LPM, Eva Alvarez conducted a 10 day-visit at this facility. LPA met with LVN, Wendy Caudle(S1) and explained the purpose of todays visit. LPA was later introduced to Administrator Rony Shram. Investigation consisted of the following:LPA conducted interviews with Residents (R2-R4) and Staff (S1-S3). LPA obtained R1 Medication Administration Records (Dated: 02/2025 ), Physicians Order for Medication (Dated: 05/17/2024 ), Physicians Report (Dated 06/20/2024), Face Sheet, Resident Appraisal, Identification and Emergency Information. LPA obtained R1 - R4 Physicians Report, Medication Administration Records (Dated 02/2025), and Physicians Order for Medications. LPA obtained copies of Med Tech training. LPA obtained copies of Register of Facility Residents, and Personnel Report. Substantiatedthe state’s words, verbatim · CDSS document, Apr 16, 2025 · control 11-AS-20250205121215
Dec 4, 2024Unsubstantiated
Allegation investigated: Staff mismanage residents' medications.
On todays date LPA Sparkle Day conducted a Subsequent visit to the facility regarding the above allegations and met with Rony Shram, Executive Director. The initial 10-day visit was conducted by LPA España who also met with the Rony Shram, Executive Director (A1). LPA requested, received, and reviewed copies of the following documents: Staff and Resident Rosters, resident files which contained, Resident Appraisal RCFE (LIC 603A); Appraisal Need and Services Plan (LIC 625); Physician's Report for RCFE (LIC 602A), including specifics from Resident Medical Assessment Section 87569 and General Requirements for All (Section 87702.1); Identification and Emergency Information (LIC 601); Current admission agreement with authorized signatures, Admission (LIC 604A); Any Unusual Incident/Injury/Report (LIC 624); Centrally Stored Medication and Destruction Record (LIC 622); (Evaluation Report continues LIC 9099-C) and Register of Facility Clients/Residents (LIC 9020). An interview with the administhe state’s words, verbatim · CDSS document, Dec 4, 2024 · control 11-AS-20240808195102
Nov 15, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 21, 2024Unsubstantiated
Allegation investigated: Staff did not seek medical attention in a timely manner. Facility is requiring staff to administer medication that should be given by an appropriately skilled professional. Staff are not administering medication to residents in care. Staff did not comply with Infection control requirements. Facility is storing expired medication. Facility did not ensure that staff are properly trained.
** LPA Sparkle Day conducted a subsequent visit to the facility today to amend this report . However the findings remain the same. The Amendmenment is to soley remove duplicate information. It does not supersede the complaint investigation findings reflected on report created 06/21/24.** On 06/21/24, Licensing Program Analyst (LPA) David España made an unannounced visit to this facility and was greeted by Administrator #1 (A1) Rony Shram, Administrator. LPA explained the purpose of today’s Subsequent visit is to gather information for the allegations mentioned above. The investigation consisted of the following: On 06/21/24 (LPA) David España was met by Rony Shram, Administrator #1 (A1). LPA requested, received, and reviewed copies of the following documents: Staff and Resident Rosters, resident files which contained, Resident Appraisal RCFE; Appraisal Need and Services Plan; Physician's Report for RCFE, including specifics from Resident Medical Assessment; Identification and Emergencythe state’s words, verbatim · CDSS document, Jun 21, 2024 · control 11-AS-20240613131841
Nov 20, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 28, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Ciela licensed?
Yes — Ciela is a licensed residential care home for the elderly (RCFE) in Pacific Palisades (Los Angeles County): California license #198320375, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 100 residents. State records list 7 inspection and complaint documents since 2023; the most recent, a facility evaluation report dated October 20, 2025, appears in the inspection record on this page.
Can Ciela care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Ciela with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 100 NON-AMBULATORY OF WHICH 20 MAY BE BEDRIDDENALL ROOMS APPROVED FOR BEDRIDDEN CLIENTS. HOSPICE WAIVER FOR 20. APPROVED FOR DELAYED EGRESS.
How much does Ciela cost?
California's public licensing record does not include Ciela's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Ciela accept Medi-Cal or the Assisted Living Waiver?
Ciela is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
54 of 100 beds occupied (54%) when the state visited on June 5, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Ciela?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 8 state visits and 7 dated documents since 2023 for Ciela; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated June 5, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 8 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(917) 667-5303Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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