Plaza At Westwood, The

On 05/13/2025 At 8:45 AM, Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to investigate and deliver the findings for the allegations listed above. LPA Allen was met by Theresa Cruz-Pascual. LPA Allen introduced herself and explained the purpose of the visit. Around 9:30 AM Luz Rose, Administrator arrived, and she was informed of the purpose of the visit. At 10:15 AM, LPA conducted interviews with Residents #1 – #7 (R1-R7), and 6 out of 7 residents stated they are free to sit with whomever and wherever they choose while dining. However, since not all residents get along, staff members make efforts to accommodate those who prefer to dine in groups or alone. This approach helps prevent potential conflicts among residents while providing seating options. During LPA’s visit, LPA observed R1 and R2 dining together during lunch and noted residents visiting each other’s rooms. Additionally, 6 of the 7 residents stated staff members have not made inappropriate rRead the full finding— CDSS inspection report, May 13, 2025 · control 11-AS-20250506131114

On 3/27/25 at 10:00am, Licensing Program Analyst (LPA) Sparkle Day conducted a “Subsequent” visit to ascertain additional information regarding the above-mentioned allegation(s) and for the purpose of rendering the findings. This report supersedes the report dated 3/14/2024, the purpose of this amendment is to provide clarification on the circumstance surrounding the allegations. although this report supersedes the previous report the complaint investigation findings remain the same: Unsubstantiated. LPA met with Theresa Pascual, Wellness Director who allowed entry into the facility and was later met by Administrator Luz Rose who assisted with the visit. The investigation of this complaint consisted of the following: On 3/14/24 LPA David Espana conducted an unannounced complaint visit and met with Executive Director,Luz Rose and the following was conducted: LPA Espana conducted interviews of staff and residents. LPA Espana toured the facility and received the following documents: StaffRead the full finding— CDSS inspection report, March 27, 2025 · control 11-AS-20240311144357

*This amendment serves to clarify the complaint allegations, it does not supersede the report delivered on 3/17/2025* On 03/17/2025 at 10:30 AM the Department conducted a subsequent complaint visit to the facility to deliver findings for the allegations listed above.The Department was met by Luz Rose, the Administrator and the purpose of today’s visit was explained.The Department was granted access and allowed to enter the facility. INVESTIGATION CONSISTED OF THE FOLLOWING: On 05/22/2024 The department requested, received, and reviewed copies of the following documents: Staff and Resident Rosters, emergency and ID Sheet, Laundry list, Housekeeping-Room, and cleaning list. On 05/15/2024 and 05/22/2024 The department toured facility grounds and viewed rooms toured Room 212, Room 337, Room 335, Room 327 & 328, Room 304, Room 318, Room 316 & 317, and Room 315. The department interviewed staff 1-staff 6 (S1-S6) and resident 1-resident 8 (R1-R8) CONTINUED ON LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, March 17, 2025 · control 11-AS-20240509122945

**This report supersedes the previous report dated 10/25/24 to add additional information in the Complaint Investigation Report. ** On 3/7/25, at 12:00pm, the department conducted an unannounced subsequent complaint visit to add additional information in the complaint report. LPA was met by Administrator, Luz Rose, and the purpose of the visit was explained. On 10/25/2024 the Department conducted a subsequent complaint visit to the facility to deliver findings for the allegations listed above. The Department was met by Luz Rose, Administrator, and the purpose of today’s visit was explained. The Department was granted access and allowed to enter the facility. Complaint Investigation Report Continued On LIC9099-C SubstantiatedRead the full finding— CDSS inspection report, March 7, 2025 · control 11-AS-20240213144456

On 02/13/25, the department conducted an unannounced complaint visit to investigate the above-mentioned allegation and deliver findings. The department met with Wellness Director, Teresa Pascual, and the purpose of the visit was explained. The investigation consisted of the following: The department reviewed client files, and requested, and received the following documents: staff roster, resident roster, and copies Admissions Agreement, Physician Report, Record of Resident’s Safeguarded Cash Resources, Resident Personal Property and Valuables, Personal Rights, Personal Property Procedures, Grievance Procedure, Facility Information and House Rules, Identification and Emergency Information, Appraisal Needs and Services Plan, Preplacement Appraisal Information for R1. Additionally, the department conducted interviews with staff #1-#5 (S1-S5), residents #2-#6 (R2-R6) and attempted to interview R1. Furthermore, the department conducted a tour of the facility with Teresa Pascual. UnsubstantiRead the full finding— CDSS inspection report, February 13, 2025 · control 11-AS-20250206155838

On 10/25/2024 the Department conducted a subsequent complaint visit to the facility to deliver findings for the allegations listed above. The Department was met by Luz Rose Executive Director, Administrator and the purpose of today’s visit was explained. The Department was granted access and allowed to enter the facility. The investigation consisted of the following: The department requested and received the following documents: Staff and Resident roster, SIR reports, physician's report, ALW appraisal, Summons for Eviction for residents, records from Southern California Hospital at Culver City, and other pertinent records associated with this complaint requested. A tour of the facility was conducted 02/27/2024. The department conducted interviews with witnesses #1 - witnesses #3 (W#1-#3), residents #1 - residents #8 (R#1-R#8) and staff #1 - staff #8 (S#1-S#8). CONTINUE REPORT TO LIC9099C UnsubstantiatedRead the full finding— CDSS inspection report, October 25, 2024 · control 11-AS-20240213144456

** This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on report created 03/14/2024. ** On 03/14/2024 at 8:00 am Licensing Program Analyst (LPA) David España conducted an unannounced complaint subsequent visit to Plaza at Westwood to initiate investigation for the above-mentioned complaint allegations and was greeted by Executive Director, Luz Rose. LPA explained the purpose of this visit is to gather information and conduct interviews with staff for the allegations mentioned above. The investigation consisted of the following: LPA Espana conducted interviews with residents and staff. LPA Espana requested and received the following: Staff and Resident roster, SIR reports, physician's report, ALW appraisal, Summons for Eviction and other pertinent records associated with this complaint where gathered. A tour of the facility was conducted on 03/13/2024 and 03/14/2024. Continue LIC9099C on next page UnsubstantiatedRead the full finding— CDSS inspection report, March 14, 2024 · control 11-AS-20240311144357

On 01/18/24, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced complaint visit to the facility listed above. LPA met with Administrator, Luz Rose, and the purpose of today's visit was explained. During today's visit LPA toured the facility with administrator, interviewed staff (S1-S7), interviewed residents (R1-R7), and reviewed and received documents pertinent to the investigation. Documents reviewed and received include Staff Roster, Resident Roster, Deep Cleaning Schedule (Cleaner #1 and #2), Admission Agreement, Resident's Physician’s Report, and Needs and Service Plan. The investigation revealed the following: Continued on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, January 18, 2024 · control 11-AS-20240111085000

On 10/07/23, Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent unannounced visit at this facility and was greeted by Executive Director Luz Rose. LPA explained the purpose of this visit is to gather information and conduct interviews with staff for the allegations mentioned above. The investigation consisted of the following: LPA investigated the allegations mentioned and conducted interviews with residents, staff and witness. Staff and Resident roster, SIR reports, physician's report, ALW appraisal, Summons for Eviction for resident #1 (R1) and other pertinent records associated with this complaint. A tour of the faclity was conducted 09/07/23, 10/06/23 and 10/07/23. (Evalution Report continues on LIC 9099-C) UnsubstantiatedRead the full finding— CDSS inspection report, October 7, 2023 · control 11-AS-20230829161007

On 10/06/23, Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent unannounced visit at this facility and was greeted by Executive Director Luz Rose. LPA explained the purpose of this visit is to gather information and conduct interviews with staff for the allegations mentioned above. The investigation consisted of the following: LPA investigated the allegations mentioned and conducted interviews with residents, staff and witness. Staff and Resident roster, SIR reports, physician's report, ALW appraisal, Summons for Eviction for resident #1 (R1) and other pertinent records associated with this complaint. A tour of the faclity was conducted 09/07/23 and 10/06/23. (Evalution Report continues on LIC 9099-C) UnsubstantiatedRead the full finding— CDSS inspection report, October 6, 2023 · control 11-AS-20230829161007

On 09/27/23, at 10:11am, Licensing Program Analyst (LPA) Perry Scott conducted a complaint visit to this facility to gather information about the above allegation(s). LPA met with Luz E. Rose, Administrator, who assisted with the visit. LPA explained the purpose of the visit. The investigation consisted of the following: On 09/27/2023, at 10:15am, LPA requested and obtained copies of the following documents: Resident and Staff Roster, ID/Emergency Information, Admission Agreement, Individual Service Plan, and Appraisal/Needs and Service Plan. LPA interviewed staff (S1-S4) and residents (R1-R7). The investigation revealed the following: Allegation: Staff does not keep resident's room clean. Report continued on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, September 27, 2023 · control 11-AS-20221212175410

Licensing Program Analyst (LPA)/Retired Annuitant (RA) Elizabeth Ceniceros made an unannounced visit to the facility and was greeted by Staff #1 (Theresa Pascual, Wellness Director) and was later met by Administrator (A1: Virginia Zenteno). RA conducted a risk assessment prior to entering facility. S1 informed RA that the facility has no COVID cases nor do residents or staff have symptoms. The purpose for today’s visit is to conduct a subsequent visit and to deliver the findings pertaining to the above-mentioned allegation(s). An initial 10-Day visit was conducted by LPA Martessa Brown on 01/26/23 who was met by Staff #1 (S1: Theresa Pascual, Wellness Director) as the Administrator (Virginia Zenteno) was unavailable at that time. During RA Ceniceros subsequent visit, RA interviewed Administrator, Staff #2 (Caregiver), Staff #3 (Caregiver), Staff #4 (Head Cook); and, re-interviewed Staff #1 (Wellness Director), Residents #1 (R1), #2 (R2), #3 (R3), #4 (R4), #6 (R6), . RA did not intervieRead the full finding— CDSS inspection report, August 9, 2023 · control 11-AS-20230123150309

On 5/30/2023, Licensing Program Analyst (LPA) Lourdes Montoya conducted an initial 10-day complaint visit at this facility to gather and to deliver a complaint investigation finding. LPA met with Administrator Virginia Zenteno who assisted with the visit. LPA explained the purpose of the visit. The investigation consisted of the following: LPA Montoya conducted a tour of the physical plant. LPA interviewed four staff (S1-S4) and eight residents (R1-R8). LPA requested and obtained a client roster and a staff roster. LPA requested and reviewed R1's service records. Administrator Zenteno will email copies of R1's records to CCLD. Report continued in LIC 9099C UnsubstantiatedRead the full finding— CDSS inspection report, May 30, 2023 · control 11-AS-20230524144551

On 5/30/2023, Licensing Program Analyst (LPA) Lourdes Montoya conducted a subsequent complaint visit at this facility to gather and deliver complaint investigation findings. LPA met with Administrator Virginia Zenteno who assisted with the visit. LPA explained the purpose of the visit. The investigation consisted of the following: On 2/7/2023, LPA Montoya conducted a tour of the physical plant. LPA interviewed four staff (S1-S4) and six residents (R1-R6). LPA requested and obtained a client roster, staff roster, and Resident #1’s service records (Admission Agreement, Physician’s Report, Appraisal and Incident Reports). LPA attempted to interview via phone the staff who was reported as the alleged perpetrator, but LPA was unable to reach the staff. On 5/30/2023, LPA attempted again to interview the alleged perpetrator but the staff was not present in the facility during the visit. Report continued in LIC 9099C UnsubstantiatedRead the full finding— CDSS inspection report, May 30, 2023 · control 11-AS-20230203101540

Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Friday, July 28, 2023. Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is cleared of COVID-19 infection. LPA Bunker met with Executive Director Virginia Zenteno. LPA Bunker explained the purpose of today's visit. The investigation consisted of the following: Interviews conducted with staff 1-2 (S1-S2) and residents 2-7 (R2-R7) were interviewed. LPA Bunker asked questions relevant to the nature of the complaint. S2 and R2-R7 stated that the facility Administrator is not mean and rude towards residents and placement and they have never witnessed any staff verbally or physically abuse any residents. S1-S2 and R2-R7 stated staff doesn't says unkind things to the residents and does not talk to residents like they are animals. R1 interviewed stated staff do not treat residents with dignity and respect and dRead the full finding— CDSS inspection report, May 5, 2023 · control 11-AS-20230109150207

On 04/06/23, Licensing Program Analyst (LPA) Perry Scott conducted an initial 10-day complaint visit at this facility to gather information about the above allegations. LPA met with Virginia Zenteno, Administrator, who assisted with the visit. LPA explained the purpose of the visit. The investigation consisted of the following: On 04/06/2023, LPA toured the facility. LPA followed up with interviews from 10:00am-1:45pm. LPA interviewed the administrator Virginia Zenteno (S1), staff S2-S7, and residents R1-R6 about the allegations listed above. Additionally, LPA obtained copies of the resident/staff rosters, and medication administration records. The investigation revealed the following: Allegation: Staff did not provide residents adequate care and supervision. Report continued on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, April 6, 2023 · control 11-AS-20230330145451

This amended report supersedes report (LIC 9099) dated 02/15/23. Licensing Program Analyst (LPA) Ana Soto conducted a subsequent complaint investigation for the allegation listed above. Today’s complaint investigation was conducted with Virginia Zenteno, Administrator. The investigation consisted of following: Interviews and Record reviews. On 02/15/23, LPA Soto interviewed S#1 -S#7, R#1 -R#7. LPA toured the 2nd floor office, dining room, library, and rooms #212,222, 227, 341, and 336. LPA requested and received the following documents on 02/15/23: Resident Roster, Staff Schedule, Complete change of administrator package. UnsubstantiatedRead the full finding— CDSS inspection report, March 28, 2023 · control 11-AS-20230209154413

On 2/15/2023, Licensing Program Analyst (LPA) Perry Scott conducted an initial 10-day complaint visit at this facility to gather information about the above allegation. LPA Scott called and conducted a risk assessment with Licensee, Steven Aron who confirmed the facility is Covid-19 free. LPA met with Virginia Zenteno, administrator, who assisted with the visit. LPA explained the purpose of the visit. The investigation consisted of the following: On 02/15/2023 from 10:00am-12:30pm, LPA interviewed the administrator Virginia Zenteno staff (S1), licensee Steven Aron (S2), staff 3-6 and residents 1-5. LPA obtained copies of the mitigation plan, resident/staff rosters, vaccination records, and resident/staff Covid-19 positive log. Continued on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, February 15, 2023 · control 11-AS-20230209104129

Licensing Program Analyst (LPA) Ana Soto conducted an initial complaint investigation for the allegation listed above. Today’s complaint investigation was conducted with Virginia Zenteno, Administrator. The investigation consisted of following: Interviews and Record reviews. On 02/15/23, LPA Soto interviewed S#1 -S#7, R#1 -R#7. LPA toured the 2nd floor office, dining room, library, and rooms #212,222, 227, 341, and 336. LPA requested and received the following documents on 02/15/23: Resident Roster, Staff Schedule, Complete change of administrator package. Based on the LPA's investigation, the investigation revealed the following. For Allegation – Licensee does not ensure the facility has a certified administrator. Interviews with S#1 - S#7 and R#2 - R#7, they all communicated that the administrator is always at the facility and they believe she is certified. Administrator is always accessible and available for any questions and/or concerns. The administrator always walks around the faRead the full finding— CDSS inspection report, February 15, 2023 · control 11-AS-20230209154413

Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Wednesday, January 11, 2023. Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is cleared of COVID-19 infection. LPA Bunker met with Executive Director Virginia Zenteno. LPA Bunker explained the purpose of today's visit. The investigation consisted of the following: LPA Bunker interviewed staff 1-4 (S1-S4) and residents 1-6 (R1-R6). LPA Bunker asked questions relevant to the nature of the complaint. S1-S4 and R1-R6 stated staff does wear their masks as required. We observed signs posted throughout the facility requesting staff, residents, and visitors to please wear their masks. LPA Bunker requested copies of supporting documents. See continued LIC9099-C page 2 UnsubstantiatedRead the full finding— CDSS inspection report, January 11, 2023 · control 11-AS-20230103093649