Watermark At Westwood Village, The is a residential care home for the elderly (RCFE) in Los Angeles, Los Angeles County, California — state license #198320127, licensed for 237 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 28 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated March 17, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 32 times and filed 28 documents. The most recent is a facility evaluation report, dated March 17, 2026.
The state's published file for this home includes 15 documents with transcribed findings, dated November 16, 2021 to August 27, 2025. 15 of the 15 carry the state's recorded outcome word: “Substantiated” (5), “Unsubstantiated” (10). 15 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 15 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Mar 17, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 27, 2025Unsubstantiated
Allegation investigated: Staff did not take proper steps to mitigate the spread of a communicable disease.
On 8/27/2025 at approximately 11:45 AM, LPA Alfonso Iniguez conducted a subsequent unannounced complaint visit. LPA Iniguez met Tommy Farid Taheri/Assistant Executive Director. LPA Iniguez explained the purpose of this visit. Investigation Consisted of: LPA conducted the following interviews: Executive Director’s Interview (A#1), Residents Interviews (R#1-R#9) and Staff Interview (S#1-S#10). LPA obtained and reviewed the following documents: Resident Roster dated: 8/27/25, Staff Roster dated: 8/27/25, copy of facility’s Infection Control Plan dated: 7/15/25, Copies of Unusual Incident Report or LIC 624 dated: 8/15/25, 8/17/25, 8/19/25, 8/20/25 and 8/21/25, copy of email sent to the County Department of Public Health dated: 8/20/25. Evaluation Report continues LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 27, 2025 · control 11-AS-20250820132156
Aug 3, 2025Unsubstantiated
Allegation investigated: Staff does not ensure residents’ personal belongings are safely secured. Staff does not ensure facility is in good repair.
On August 03, 2025, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent unannounced complaint visit. Sahar Masarati, the Executive Director of Enrichment, greeted the LPA. (LPA) explained that the purpose of the visit is to investigate the allegations mentioned above. The investigation included interviews, a collection of records, and a tour of the facility. Interviews were conducted with Resident #1 through Resident #10 (R1-R10), Staff #1 through Staff #7 (S1-S7), and Witness #1 (W1). The Department reviewed several documents, including the Personnel Report LIC 500 (dated 09/01/23 and 07/09/25), the Resident Roster (dated 01/22/25), Register of Facility Residents LIC 9020 (dated 06/13/25), and Resident #1 (R1)'s service records, as well as other pertinent records associated with this complaint. (Evaluation Report continues LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 3, 2025 · control 11-AS-20250116144249
Jul 9, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 5, 2025Unsubstantiated
Allegation investigated: Questionable death. Facility staff did not meet resident's oxygen needs.
This report supersedes the previous reports LIC9099 and LIC9099-C, created on May 15, 2025. The findings regarding the complaint remain unchanged. On June 05, 2025, LPA Richard conducted a subsequent visit and met with Senior Executive Director Stephanie Koffman and explained the purpose of this visit. On 5/15/25, at approximately 8:30 AM, Licensing Program Analyst (LPA) Alfonso Iniguez conducted an unannounced subsequent complaint visit. LPA Iniguez met with Stephanie Koffman-Senior Executive Director and explained the purpose of this visit. Investigation consisted of the following: The department obtained and reviewed copies of the staff and resident rosters, Resident (R1)’s physician’s report, Centrally Stored Medication and Destruction Record, and Admission Agreement. The department obtained and reviewed the concluded summary of the Los Angeles Fire Department report #1077, the 911 recording from the Los Angeles County Fire Department, and the Los Angeles Police Department report fthe state’s words, verbatim · CDSS document, Jun 5, 2025 · control 11-AS-20240209102246
May 15, 2025Substantiated
Allegation investigated: Licensee did not comply with facility theft and loss program requirements. Staff did not safeguard resident's personal belongings.
On 5/15/24, at approximately 8:30 AM, Licensing Program Analyst-PA Alfonso Iniguez conducted an unannounced subsequent complaint visit. LPA Iniguez met with Stephanie Koffman-Senior Executive Director and explained the purpose of this visit. Investigation Consisted of: LPA conducted the following interviews: Senior Executive Director Interview (A#1), Residents 1 Interview (R#1) and Witness 1 interview (W#1). LPA obtained and reviewed the following documents: Resident Roster dated:5/6/25, Staff Roster dated:3/22/25, Copy of the Health and Safety Code 1569.153 regulation, copy of Los Angeles Police Department Victim’s Supplemental Property Loss Report filled by (R#1) and dated on:8/26/24, Copy Excel spreadsheet of facility Initial Employee Trainings dated:9/20/2024, copy of 2024 facility staff trainings, copy of (R#1)’s of 1st Admissions Agreement dated:6/30/23, copy of (R#1)’s 2nd Admissions Agreement dated: 7/24/24, copy of (R#1)’s Client/Resident Personal Property and Valuables or LICthe state’s words, verbatim · CDSS document, May 15, 2025 · control 11-AS-20240910162855
May 15, 2025Unsubstantiated
Allegation investigated: Questionable death. Facility staff did not meet resident's oxygen needs.
On 5/15/24, at approximately 8:30 AM, Licensing Program Analyst-PA Alfonso Iniguez conducted an unannounced subsequent complaint visit. LPA Iniguez met with Stephanie Koffman-Senior Executive Director and explained the purpose of this visit. Investigation consisted of the following: The department obtained and reviewed copies of the staff and resident rosters, Resident (R1)’s physician’s report, Centrally Stored Medication and Destruction Record, and Admission Agreement. The department obtained and reviewed the concluded summary of the Los Angeles Fire Department report #1077, the 911 recording from the Los Angeles County Fire Department, and the Los Angeles Police Department report for the January 31, 2024, incident involving R1. The department obtained and reviewed the Los Angeles County coroner's report and death certificate for R1. The department conducted interviews with residents (R2-R3), staff (S1-S4), and Administrator/Litit Mnatsakanyan (A1), and R1’s private caregiver (W1). Ethe state’s words, verbatim · CDSS document, May 15, 2025 · control 11-AS-20240209102246
Mar 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 30, 2024Unsubstantiated
Allegation investigated: Staff transported clients while under the influence of marijuana.
On 12/30/2024 LPA Alfonso Iniguez conducted an unannounced complaint visit. LPA Iniguez met with Stephanie Koffman / Senior Executive Director. LPA Iniguez explained the purpose of this visit. Investigation Consisted of: LPA conducted the following interviews: Administrator Interview(A#1), Staff Interviews (S#1-S#6) and Resident’s interviews (R#1-R#5). LPA obtained and reviewed the following documents: Resident’s roster, Personnel roster, copies of November and December resident outing sign up list. Evaluation Report continues LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 30, 2024 · control 11-AS-20241227134058
Dec 17, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 7, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 7, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 18, 2024Substantiated
Allegation investigated: Residents pendents are disabled due to transition between new management company.
On 09/18/24 Licensing program analyst (LPA) Lizeth Villegas conducted a subsequent visit to deliver complaint findings. LPA met with Executive Director (ED) Stephanie Koffman as the purpose of the visit was explained. The investigation consisted of the following: On 04/25/24 (LPA) Wendy Gibbs conducted initial visit and conducted the following: a tour the facility, pendant test for bedrooms #502 and #608, interviews with staff (S1-S10), and interviews with residents (R1-R4). On 04/25/24 LPA Wendy Gibbs obtained the following documents: staff Roster, resident Roster, email to staff regarding room checks, room check log, death report, needs and service plan, admission evaluation, and physicians report. On 09/18/24 LPA Lizeth Villegas obtained a copy of the staff and resident rosters and conducted a tour, interviews with executive director (ED), and residents #5-10 (R5-R10). The investigation revealed the following: Substantiatedthe state’s words, verbatim · CDSS document, Sep 18, 2024 · control 11-AS-20240419164424
Aug 30, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 27, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 17, 2024Unsubstantiated
Allegation investigated: Facility is not following Emergency Disaster Plan protocols.
On 01/17/2024 9:20 AM, Licensing Program Manager (LPM) Ulysses Coronel and Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to investigate the following allegations. LPM and LPA met with Business Office Manager Mariam Gezalian and explained the purpose of the visit. Administrator Lilit Mnatsakanyan joined the inspection later. The investigation consisted of the following: During today’s investigation LPM, LPA, and staff conducted a tour of the facility which included the 14th floor, 3rd floor (Memory Care), 2nd Floor, and stairwells. LPM and LPA interviewed the Administrator and seven (7) staff members and interviewed 10 out of 101 residents. LPM and LPA reviewed the register of residents, Fire Safety Inc’s Fire Drill Reports conducted on 09/23/23, 10/30/23, 12/08/23, and 12/19/23, Personnel Report (LIC 500), and emergency disaster plan. Continue to LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 17, 2024 · control 11-AS-20240110121519
Oct 6, 2023Substantiated
Allegation investigated: Facility did not follow Covid-19 protocols. Facility is in disrepair.
**This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on report created 01/12/2023.** On 10/06/2023 Licensing Program Analyst (LPA) David España conducted a subsequent complaint investigation at the above facility to address the following allegations. LPA met with Lilit E. Mnatsakanyan, Administrator and explained the purpose of this visit was to deliver findings for this complaint. The investigation consisted of the following: On 12/05/2022 between 9:30am to 2:48pm, LPA conducted an initial 10-day visit and met with Resident Care Service Director, Kimberly Davis. LPA conducted a tour of the facility. On 12/05/2022 and 01/11/2023 between the hours of 10:12am - 3:00pm LPA completed interviews, requested, and reviewed copies of records. Documents were received at the time of visit. Substantiatedthe state’s words, verbatim · CDSS document, Oct 6, 2023 · control 11-AS-20221201130811
Sep 5, 2023Unsubstantiated
Allegation investigated: Facility staff are not safeguarding resident's personal property. Resident is being financially abused while in care.
On 09/05/2023, at 11:40 AM Licensing Program Analyst (LPA) David España met with Administrator, Lilit Mnatsakanyan, to conduct a complaint investigation to address the allegations listed above. LPA España met with Administrator, Lilit Mnatsakanyan and explained the purpose of this visit. The investigation consisted of the following: LPA España conducted a tour of the facility grounds. LPA España interviewed staff, clients, witnesses, and reviewed records. LPA España requested and reviewed the following documents, client roster, staff roster, and The Watermark at Westwood Village Residential Living Residency Agreement. The investigation revealed the following: Regarding the allegation “Facility staff are not safeguarding resident's personal property.” 4 out of 5 residents interviewed disagreed with the allegation and denied having any issues with facility staff not safeguarding resident's personal property. 7 out of 7 staff (S1-7) denied the allegation, S1-S7 denied not safeguarding resthe state’s words, verbatim · CDSS document, Sep 5, 2023 · control 11-AS-20230831163759
Aug 28, 2023Unsubstantiated
Allegation investigated: Staff do not assist resident with bathing.
On 08/28/2023, Licensing Program Analyst (LPA) Antonine Richard conducted an unannounced complaint visit. LPA Richard met with Executive Director LiLit Mnatsakanyan. LPA Richard explained the purpose of today's visit. Later LPA was joined with wellness Director Diane Parras. The investigation consisted of the following: LPA Richard toured the physical plant with Well-Ness Director Parras. LPA toured Resident bedrooms R#1010, R#431, R#514, R#706, R#731, R#1209, and R#1225 and spoke to residents regarding the allegation. LPA Richard obtained copies of Staff and Resident rosters, Resident R1- R7 records (Needs and Service Plan, Pre- Placement Appraisal, Physician Report, Admission Aggreement and Shower Schedules). LPA interviewed residents (R1-R7) about the staff not assiting them with bathing. All residents interviewed, stated they have no issues regrding bathing. Residents (R1-R7) stated they are the ones refusing to take a shower sometimes. LPA interviewed Staff (S1-S6) about the allegthe state’s words, verbatim · CDSS document, Aug 28, 2023 · control 11-AS-20230821103551
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Is Watermark At Westwood Village, The licensed?
Yes — Watermark At Westwood Village, The is a licensed residential care home for the elderly (RCFE) in Los Angeles (Los Angeles County): California license #198320127, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 237 residents. State records list 28 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated March 17, 2026, appears in the inspection record on this page.
Can Watermark At Westwood Village, The care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Watermark At Westwood Village, The with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 237 NON-AMBULATORY, OF WHICH 25 MAY BE BEDRIDDEN. 3RD FLOOR AND BELOW APPROVED FOR BEDRIDDEN. 3RD FLOOR ONLY APPROVED FOR DELAYED EGRESS. HOSPICE WAIVER FOR 25. NEW MGMT CO. ATSC II LLC EFFECTIVE 01/01/2025.
How much does Watermark At Westwood Village, The cost?
California's public licensing record does not include Watermark At Westwood Village, The's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Watermark At Westwood Village, The accept Medi-Cal or the Assisted Living Waiver?
Watermark At Westwood Village, The is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
135 of 237 beds occupied (57%) when the state visited on August 27, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Watermark At Westwood Village, The?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 32 state visits and 28 dated documents since 2021 for Watermark At Westwood Village, The; 15 complaint-investigation narratives are transcribed verbatim below. The most recent, dated August 27, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 32 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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