Palos Verdes Villa Llc is a residential care home for the elderly (RCFE) in Rancho Palos Verdes, Los Angeles County, California — state license #198201933, licensed for 116 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 16 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated February 11, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 16 times and filed 16 documents. The most recent — a complaint investigation report on February 11, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 11 documents with transcribed findings, dated May 9, 2022 to February 11, 2026. 11 of the 11 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (10). 11 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 11 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Feb 11, 2026Unsubstantiated
Allegation investigated: Staff did not provide proper meals to resident in care resulting in weight loss. Staff did not change resident’s bedsheets. Facility is unkept.
On 02/11/2025, Licensing Program Analyst (LPA) Regina Cloyd conducted an initial visit to gather information regarding the above allegation. LPA met with Administrator Assistant Linda Cardenas and the purpose of the visit was explained. LPA introduced herself to the Executive Director Seth Bienstock. Investigation consisted of the following: On 02/11/2026, LPA obtained Personnel Report (dated 12/01/2025), Register of Residents, Resident #1’s (R1) Records. LPA interviewed Staff #1 – 8, Residents #1 – 7, and observed lunch. Investigation revealed the following: Allegation: Staff did not provide proper meals to resident in care resulting in weight loss. Record review of R1’s Admission Agreement (01/03/2023) revealed basic services include three nutritious meals daily and snacks, special diets if prescribed by a doctor, and no additional meal services are provided. Continue to LIC9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 11, 2026 · control 11-AS-20260203133219
Dec 22, 2025Unsubstantiated
Allegation investigated: Staff does not ensure resident is spoken to in an appropriate manner
On 12/22/25 Licensing Program Analyst (LPA) Mario Leon conducted an unannounced complaint visit at the facility. LPA was met by staff one Linda Cardona, Administrator (S1) and the purpose of the visit was explained. The investigation consisted of the following: LPA requested and reviewed resident one through three's (R1-R3) medical assessment(s) (dated: various) and staff one through three's training folders (dated: various). LPA interviewed four (4) residents (R1-R4) and four (4) staff (S1-S4). The investigation revealed the following: Regarding the allegation "Staff does not ensure resident is spoken to in an appropriate manner", it is being alleged that staff speak inappropritately to residents in care. Record reviews revealed the following: S1-S3 have valid training hours for the year of 2025 and have completed Statement Acknowledging Requirement to Report Suspected Abuse of Dependent Adults and Elders. Interviews revealed the following three (3) out of four (4) residents and all fthe state’s words, verbatim · CDSS document, Dec 22, 2025 · control 11-AS-20251216114619
Sep 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 29, 2025Unsubstantiated
Allegation investigated: Resident was hit by another resident while in care.
On 05/29/25 at 9:00 am Licensing Program Analyst (LPA) Villegas conducted an initial complaint visit regarding the allegation(s) above. LPA met with (S1) Administrator Assistant Linda Cardenas as the purpose of today’s visit was explained. The investigation consisted of the following: On 05/29/25 LPA Villegas obtained copies of the staff and resident roster, and copies of the following documents for Resident #1-2 (R1-R2) face sheet, admission agreement, physicians report, resident appraisal, medication list, and MAR for May 2025. On 05/29/25 from 10:00 am- 11:30 am LPA conducted Interviews with Resident #1-7 (R1-R7), from 1pm-1:15pm LPA conducted review of video footage from incident that occured on 5/19/25, and from 1:25pm-2pm interviews were conducted with staff #1-5 (S1-S5). The investigation revealed the following: Allegation: Resident was hit by another resident while in care. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 29, 2025 · control 11-AS-20250521124007
Apr 30, 2025Unsubstantiated
Allegation investigated: Facility has bed bugs. Facility has lice. Staff do not ensure that resident's hygiene needs are being met while in care. Staff do not ensure that resident's diapering needs are being met while in care.
On 04/30/25 Licensing Program Analyst (LPA) Mario Leon conducted an initial, unannounced, complaint visit. LPA was met by Linda Cardenas, Administrator (S1), and the purpose of the visit was explained. S1 and LPA toured the first floor of the facility. The investigation consisted of the following: On 04/30/25 LPA requested and reviewed facility documents, including the following: resident roster (dated: 04/21/25), staff roster (dated 04/21/25) six (6) SIR's (LIC624) (dated from 04/15/25 - 04/19/25), Care logs of residents (dated 04/01/25 - 04/29/25), Palos Verdes Villa 24 Hour (24HR) report (dated 04/01/25 - 04/29/25), AM/PM/Graveyard laundry schedule, Monday-Sunday morning shift shower schedule and eight (8) pest control service reports (dated: 01/02/25 - 04/24/25). LPA interviewed six (6) out of eighty-seven (87) residents and five (5) out of thirty-six (36) staff. The investigation revealed the following: Regarding the allegation, “Facility has bed bugs.”. It has been alleged that athe state’s words, verbatim · CDSS document, Apr 30, 2025 · control 11-AS-20250422145802
Apr 23, 2025Unsubstantiated
Allegation investigated: Staff are not meeting resident's needs. Staff are not preventing residents from smoking in non-designated smoking areas. Staff are not meeting residents' level of care needs.
On 4/23/25, at 09:30am, the department conducted an initial complaint visit to the facility and was greeted by Seth Bienstock, Executive Director, and Hermelinda Cardenas, Administrator. The department explained the purpose of this visit is to gather information about the complaint, gather facility files, interview staff/residents, and deliver findings for the allegations mentioned above. The investigation consisted of the following: The department investigated the allegations mentioned in this complaint; and conducted interviews with staff (S1-S4) and residents (R1-R8) from 10:00am-2:00pm. The department received the following: Resident Roster (Dated: 04/23/2025), Staff Roster (Dated: 02/26/2025), Resident Service Plan (Dated: 03/17/25, 03/24/25), Physicians Report (Dated: 06/03/2024, 06/11/2024, 03/07/2025 & 07/03/2024), Identification and Emergency Information (Dated: 10/16/2024, 02/02/2022, 06/24/2021, & 10/31/2023), Resident Appraisal (Dated: 02/17/2025, 02/06/2024, 09/28/2024 & 0the state’s words, verbatim · CDSS document, Apr 23, 2025 · control 11-AS-20250414112446
Mar 20, 2025Unsubstantiated
Allegation investigated: Staff does not provide a variety of food.
On 03/20/25 The Department of Social Services, Community Care Licensing Division (CCLD) conducted an initial complaint visit to gather information regarding the above allegation(s). CCLD met with staff one, Linda Cardenas, Administrator (S1) and the purpose of the visit was explained. CCLD was granted entry to the facility. The investigation consisted of the following: On 03/20/25 CCLD requested Resident Roster (dated 03/20/2025), staff roster (dated 11/19/24), Admissions agreement, Needs and Services plan and Physician's Report for Resident two, four and five.(R2, R4-R5). CCLD was provided the facility's menus (dated 03/17/2025-03/23/2025), and the always available "alternative menu". CCLD also reviewed Dietician's Consultant Report (dated 02/19/25) and was provided six (6) certificates of training under Food Safety Training & Certification. CCLD interviewed nine (9) residents (R1-R9) and three (3) staff, and toured the first floor, the kitchen and the dining room. Report continues, sthe state’s words, verbatim · CDSS document, Mar 20, 2025 · control 11-AS-20250318085530
Aug 17, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 21, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 4, 2023Unsubstantiated
Allegation investigated: Staff do not prevent a resident from mistreating another resident while in care
On 10/4/23 Licensing Program Analyst (LPA) Felisa Shirley, conducted an unannounced complaint visit to the address listed above. LPA arrived at 9am and spoke to Med Technician Supervisor, Ernestine Cunningham and the purpose of the visit was discussed. LPA was granted access to the facility. The investigation consisted of the following: On 10/4/23 LPA reviewed Resident files and toured the facility. LPA reviewed and requested copies of the following records: Client Roster, Staff roster, resident files, incident reports for the month of September, Palos Verdes Villa House Rules. The investigation revealed the following: Cont'd on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 4, 2023 · control 11-AS-20230926112128
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Is Palos Verdes Villa Llc licensed?
Yes — Palos Verdes Villa Llc is a licensed residential care home for the elderly (RCFE) in Rancho Palos Verdes (Los Angeles County): California license #198201933, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 116 residents. State records list 16 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated February 11, 2026, was marked “Unsubstantiated” by the state.
Can Palos Verdes Villa Llc care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Palos Verdes Villa Llc with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record116 NON-AMBULATORY CLIENTS. HOSPICE WAIVER FOR 10 RESIDENT.
How much does Palos Verdes Villa Llc cost?
California's public licensing record does not include Palos Verdes Villa Llc's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Palos Verdes Villa Llc accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Palos Verdes Villa Llc through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →
71 of 116 beds occupied (61%) when the state visited on February 11, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Palos Verdes Villa Llc?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 16 state visits and 16 dated documents since 2021 for Palos Verdes Villa Llc; 11 complaint-investigation narratives are transcribed verbatim below. The most recent, dated February 11, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 16 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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