Northridge Valley Senior Living is a residential care home for the elderly (RCFE) in Northridge, Los Angeles County, California — state license #197610025, licensed for 110 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 25 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated August 18, 2025 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 28 times and filed 25 documents. The most recent — a complaint investigation report on August 18, 2025 — closed with the state’s outcome word: “Substantiated.”
The state's published file for this home includes 16 documents with transcribed findings, dated September 19, 2021 to August 18, 2025. 16 of the 16 carry the state's recorded outcome word: “Substantiated” (4), “Unsubstantiated” (12). 16 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 16 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Aug 18, 2025Substantiated
Allegation investigated: Staff did not adequately supervise residents resulting in residents ingesting non-food items
On 08/18/25, at 9:20am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Frances Norberte, Memory Care Director. LPA explained the purpose of this visit was to gather information, interview staff and residents and deliver findings for this complaint. On 08/18/25, LPA Saucedo asked for the census, staff, and resident rosters. On 08/18/25, at 10:30am, LPA Saucedo conducted a physical tour and interviewed staff and residents. LIC 9099C-continued Substantiatedthe state’s words, verbatim · CDSS document, Aug 18, 2025 · control 31-AS-20250813164015
Aug 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 12, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 8, 2025Unsubstantiated
Allegation investigated: Staff are not properly addressing pest infestation in the facility
On 07/08/25, at 8:15am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Frances Norberte, Memory Care Director. LPA explained the purpose of this visit was to gather information, interview staff and residents and deliver findings for this complaint. On 07/08/25, LPA Saucedo asked for the census, staff, and resident rosters. On 07/08/25, at 8:25am, LPA Saucedo conducted a physical tour and interviewed staff and residents. LIC 9099C-continued Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 8, 2025 · control 31-AS-20250702101204
Jun 3, 2025Unsubstantiated
Allegation investigated: Staff caused injury to resident in care
On 06/03/25, at 9:25am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, subsequent complaint visit and was greeted by Administrator, Karin Marin. LPA explained the purpose of this visit was to gather additional information and deliver findings for this complaint. On 05/16/25, the above complaint was referred to the Investigations Branch (IB) but was returned to the Regional Office (RO) on 05/19/25 for investigation. On 05/19/25, LPA Saucedo conducted an initial complaint and asked for the census, staff, and resident rosters. On 05/19/25, LPA Saucedo interviewed staff, residents and conducted a physical plant tour. LIC 9099C-continued Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 3, 2025 · control 31-AS-20250516083811
Apr 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 17, 2025Substantiated
Allegation investigated: Facility staff did not provide adequate supervision to resident in care.
On 03/17/25, at 9:20am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Frances Norberte, Memory Care Director. LPA explained the purpose of this visit was to gather information, interview staff and residents and deliver findings for this complaint. On 03/17/25, LPA Saucedo asked for the census, staff, and resident rosters. On 03/17/25, LPA Saucedo conducted a physical tour and interviewed staff and residents. LIC 9099C-continued Substantiatedthe state’s words, verbatim · CDSS document, Mar 17, 2025 · control 31-AS-20250312143535
Feb 20, 2025Unsubstantiated
Allegation investigated: Due to water leakage there were molds on the floors and walls. Facility freezer is not maintaining the required temperature. Call buttons in residents rooms and bathrooms are missing.
Licensing Program Analyst (LPA) Leizl de la Cerra conducted an unannounced subsequent complaint visit to this facility to investigate the above allegation and deliver findings. At 10:30AM, LPA met with the facility executive director, Karen and explained the reason for the visit. Regarding the allegation: Facility freezer is not maintaining the required temperature. It has been alleged that on Dec. 4, 2024 the facility walk-in freezer is not maintaining the required temperature. To investigate this complaint, On 1/2/2025 at 11:00am, LPA conducted an initial complaint visit, LPA toured the physical plant, conducted interview with staff members and facility residents between 12:00PM to 4:00PM. LPA requested pertinent documents/records and conducted record reviews between 12:00PM to 4:00PM. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 20, 2025 · control 31-AS-20241227112439
Jan 22, 2025Unsubstantiated
Allegation investigated: Licensee not ensuring there is a written plan of activities available to residents
On 01/22/25, at 10:35am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Irina Selezne, Resident Services Director. LPA explained the purpose of this visit was to gather information, interview staff and residents and deliver findings for this complaint. On 01/22/25, LPA Saucedo asked for the census, staff, and resident rosters. On 01/22/25, LPA Saucedo conducted a physical tour and interviewed staff and residents. LIC 9099C-continued Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 22, 2025 · control 31-AS-20250121100857
Jan 13, 2025Substantiated
Allegation investigated: Licensee not ensuring facility has an administrator on the premises a sufficient number of hours
On 01/13/25, at 9:25am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Resident Care Director, Francis Norberte. LPA disclosed the purpose of the visit. LPA explained the purpose of this visit was to gather information, conduct staff and resident interviews and deliver findings for this complaint. The investigation consisted of the following: LPA Saucedo asked for the census, requested the staff and resident roster. At 9:50am, LPA toured the physical plant. During the tour, LPA interviewed residents and staff. 9099C-continued Substantiatedthe state’s words, verbatim · CDSS document, Jan 13, 2025 · control 31-AS-20250106161520
Jan 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 23, 2024Unsubstantiated
Allegation investigated: Staff are not safeguarding resident belongings Staff are not providing residents with napkins at meals
On 10/23/24, at 9:40am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, subsequent complaint visit and was greeted by Executive Director, Ivy Sharpe. LPA disclosed the purpose of the visit. LPA explained the purpose of this visit was to gather additional information, conduct staff and resident interviews and deliver findings for this complaint. The initial investigation was conducted on 10/08/24 by LPA Gina Saucedo. On 10/23/24, LPA Saucedo asked for the census, staff, and resident rosters. On 10/23/24, LPA Saucedo interviewed staff, residents and conducted a physical tour. 9099C-continued Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 23, 2024 · control 31-AS-20241007122633
Aug 6, 2024Unsubstantiated
Allegation investigated: Staff are not ensuring residents are provided with toiletries Staff are not providing adequate housekeeping services to residents Staff are not ensuring that facility dining area is kept clean
On 08/06/24, at 8:40am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Administrator Ivy Sharpe. LPA disclosed the purpose of the visit. LPA explained the purpose of this visit was to gather information, conduct staff and resident interviews and deliver findings for this complaint. The investigation consisted of the following: LPA Saucedo asked for the census, requested the staff and resident roster. At 9:15am, LPA toured the physical plant. During the tour, LPA interviewed residents and staff. 9099C-continued Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 6, 2024 · control 31-AS-20240802121141
Jul 24, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 10, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 17, 2023Unsubstantiated
Allegation investigated: Resident sustained pressure injury while in care
At 10:20am on 10/17/2023, Licensing Program Analyst (LPA) Antonia Alvizar conducted a subsequent complaint visit. LPA met with Concierge, Raquel Maristela and later Memory Care Director, Frances Norberte joined and disclosed the reason for the visit. At 10:40am LPA and Lead Caregive, Patricia Repunte conducted a physical plant walk-through and did not observe any immediate health and safety issues. On 08/24/22 Licensing Program Analyst (LPA) Joscelyn Martinez initiated complaint investigation. At 11:50am LPA conducted interviews with staff and resident. LPA obtained SCAN Health Care notes, resident, staff roster and other pertaining documents to the allegation. LPA Martinez was informed that R1 is under the specific medical program and medical professionals are attending residents in the facility. Staff revealed that R1’s had a skin tear on coccyx area as per nurse practitioner the pressure injury was at Stage 2. Continue on LIC9099c Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 17, 2023 · control 31-AS-20220817122111
Oct 2, 2023Unsubstantiated
Allegation investigated: Staff yells at resident
At 9:35 a.m. on 10/02/2023, Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced, subsequent complaint visit. LPA met with staff and later the Administrator and disclosed the reason for the visit. To investigate the allegation above, LPA toured the physical plant at 9:45 a.m. and 12:00 p.m. today, reviewed the staff list and resident list at 10:00 a.m., and interviewed 10% of staff and 10% of residents between 10:10 a.m. and 12:30 p.m. Regarding the allegation “Staff yells at resident” it was alleged that Staff #1 (S1) yells at residents who refuse medication. Review of the staff list at 10:00 a.m. today revealed S1 was not a current employee. Interview with the Administrator at 11:45 a.m. today revealed S1 was fired approximately 4 months ago due to an incident between staff members, though S1 never yelled at residents. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 2, 2023 · control 31-AS-20220721122026
Oct 2, 2023Unsubstantiated
Allegation investigated: Facility staff does not serve residents a sufficient amount of food Facility staff serves residents cold food
At 9:35 a.m. on 10/02/2023, Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced, subsequent complaint visit. LPA met with staff and later the Administrator and disclosed the reason for the visit. To investigate the allegations above, LPA toured the physical plant at 9:45 a.m. and 12:00 p.m. today, reviewed the staff list and resident list at 10:00 a.m., and interviewed 10% of staff and 10% of residents between 10:10 a.m. and 12:30 p.m. Regarding the allegation “Facility staff does not serve residents a sufficient amount of food” it was alleged that the facility would not provide additional food when residents requested more. Interviews with the Administrator at 11:45 a.m. and Staff #1 (S1) at 12:05 p.m. today revealed the facility provides a wide variety of food options in their daily menu and alternative menu. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 2, 2023 · control 31-AS-20221117155044
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Is Northridge Valley Senior Living licensed?
Yes — Northridge Valley Senior Living is a licensed residential care home for the elderly (RCFE) in Northridge (Los Angeles County): California license #197610025, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 110 residents. State records list 25 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated August 18, 2025, was marked “Substantiated” by the state.
Can Northridge Valley Senior Living care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Northridge Valley Senior Living with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 110 NON-AMBULATORY, OF WHICH 30 MAY BE BEDRIDDEN. APPROVED FOR DELAYED EGRESS. A TOTAL OF 30 BEDRIDDEN MAY BE IN ANY COMBINATION OF ROOMS #108-140, 172-194 OR 201-210. HOSPICE WAIVER FOR 20.NEW MGT CO, NORTHRIDGE SL MGR LLC, EFFECTIVE 1/24/2025.
How much does Northridge Valley Senior Living cost?
California's public licensing record does not include Northridge Valley Senior Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Northridge Valley Senior Living accept Medi-Cal or the Assisted Living Waiver?
Northridge Valley Senior Living is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
73 of 110 beds occupied (66%) when the state visited on August 18, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Northridge Valley Senior Living?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 28 state visits and 25 dated documents since 2021 for Northridge Valley Senior Living; 16 complaint-investigation narratives are transcribed verbatim below. The most recent, dated August 18, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 28 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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