Encino Gardens

On 12/03/24, at 9:15am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Caregiver, Rod Wycoco. The administrator was called but there was no answer. The administrator's brother arrived about an hour after LPA's arrival-Sevak Arutyunyan. LPA explained the purpose of this visit was to gather information, interview staff and residents and deliver findings for this complaint. On 12/03/24, LPA Saucedo asked for the census, staff, and resident rosters. On 12/03/24, LPA Saucedo conducted a physical tour and interviewed staff and residents. LIC 9099C-continued SubstantiatedRead the full finding— CDSS inspection report, December 3, 2024 · control 31-AS-20241125125419

Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to the facility. LPA met with Zoey Gevorkian and explained the reason for the visit. The Administrator designated Zoey Gevorkian as the responsible staff member to sign and accept this report. ---Resident's money went missing. It was alleged that staff #1 (S1) stole resident #1’s (R1) money on 08/17/2022. To investigate this allegation, on 08/30/2022, LPA interviewed two (02) staff and four (04) out of five (05) residents from 11:30 AM - 1:00 PM. During interviews, R1 stated that S1 stole their money, S1 stated that they did not steal R1’s money and the remaining three (03) out of four (04) residents stated they have never experienced any form of theft. Furthermore, on 08/30/2022 at 1:30 PM, LPA interviewed a witness who stated that the money was found in R1’s purse and R1 gave it to the witness for safekeeping. Based on interviews, there is not enough information to verify the allegation,Read the full finding— CDSS inspection report, August 30, 2022 · control 31-AS-20220825165522

Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to the facility. LPA met with Anahit Gregoryan and explained the reason for the visit. It was alleged that resident #1 (R1) is being verbally abused and yelled at by staff #1 (S1). To investigate this allegation, on 05/18/22, LPA reviewed evidence provided to Licensing from other sources from 2:30PM–3:00PM. On 05/23/22, LPA interviewed staff #2 and two out of four residents, R1 and resident #2, from 10:30AM–12:20PM. LPA was unable to interview resident #3 as they were asleep and resident #4 was not in good health. On 06/14/22, LPA made observations and interviewed S1 from 12:45PM-2:00PM. S1 denied verbally abusing/yelling at R1 or others. Residents denied being yelled at by facility staff. A review of the evidence obtained during the investigation revealed that S1 was yelling, threatening punishment, intimidating and humiliating a resident in care. Although interviews of residents and staffRead the full finding— CDSS inspection report, July 18, 2022 · control 31-AS-20220518141925

Licensing Program Analysts (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to the facility. Upon entry, LPA met with Zoey Gevorkian and explained the reason for the visit. --- Insufficient staff. It was alleged that there is only one staff member working all day and all night. To investigate this allegation, on 05/23/2022, LPA made observations and interviewed staff and residents from 10:30 AM - 12:20 PM. Interviews and observations revealed that although staff work day and night shifts, the facility is providing the necessary care effectively and are meeting all needs. Based on interviews and observations, there is not enough information to verify the allegation, therefore, the allegation is UNSUBSTANTIATED at this time. (cont. on LIC 9099-C) UnsubstantiatedRead the full finding— CDSS inspection report, June 14, 2022 · control 31-AS-20220518141925

Licensing Program Analysts (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to the facility. Upon entry, LPA met with staff, Zoey Gevorkian, and explained the reason for the visit. The Administrator designated Zoey Gevorkian as the responsible staff member to sign and accept this report. --- Staff are yelling at the residents. It was alleged that the caregiver regularly yells at the residents so loud that other neighbors can hear. To investigate this allegation, on 04/20/2022, LPA made observations during a physical plant tour at 09:45 AM and interviewed staff and residents from 10:35 AM - 12:20 PM. Based on interviews and observations, it was determined that the staff are not yell at residents in care, rather, staff are raising their voices for the hearing impaired. Based on the information revealed during interviews and observations, the allegation is UNSUBSTANTIATED at this time. (Cont. LIC9099-C) UnsubstantiatedRead the full finding— CDSS inspection report, May 11, 2022 · control 31-AS-20220419111343