Encino Terrace Senior Living is a residential care home for the elderly (RCFE) in Encino, Los Angeles County, California — state license #197609496, licensed for 85 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 33 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 9, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 43 times and filed 33 documents. The most recent is a facility evaluation report, dated June 9, 2026.
The state's published file for this home includes 12 documents with transcribed findings, dated April 18, 2024 to September 17, 2025. 12 of the 12 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (10). 12 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 12 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 18, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 10, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 1, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 2, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 11, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 11, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 17, 2025Substantiated
Allegation investigated: Unlawful Eviction
Licensing Program Analyst (LPA) Tihesha Smith conducted an unannounced complaint visit to this facility to deliver findings. LPA Smith was greeted by staff and disclosed the purpose of the visit. Allegation: Unlawful Eviction To investigate this allegation, on 09/11/2025, LPA Smith interviewed staff and requested copies of facility documents relevant to the investigation from approximately 2:35 pm - 3:30 pm. LPA Smith briefly observed facility grounds. During the course of the investigation the records of R1 were reviewed to include but not limited to admission agreement, physician report, and medication administration record. Record review reveals R1’s last physician report was completed 10/31/23 to 11/22/23 clear of any declining health or behavioral changes noted. Substantiatedthe state’s words, verbatim · CDSS document, Sep 17, 2025 · control 31-AS-20250902094715
Sep 15, 2025Unsubstantiated
Allegation investigated: Staff did not provide adequate food service to resident in care Staff are unable to communicate with resident in care
Licensing Program Analyst (LPA) Tihesha Smith conducted an unannounced complaint visit to this facility to investigate the allegations above. LPA Smith was greeted by staff. The administrator was present at the facility and LPA Smith disclosed the purpose of the visit. Allegation #1 Staff did not provide adequate food service to residents in care To investigate this allegation, on 09/15/2025, from approximately 10:35 a.m. - 3:45 p.m. LPA Smith conducted interviews with the Administrator, staff, and residents, and reviewed facility files relevant to the investigation. During record review Resident #2 (R2) records did not have any notes, assessments, service plan or doctors’ instructions requiring food to be served cut up. Interviews with staff reveal no instructions for R2 foods to be cut up. During the interview with R2, they communicated by hand gesture and shaking head in response to needing food cut up. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 15, 2025 · control 31-AS-20250912151449
Aug 19, 2025Unsubstantiated
Allegation investigated: Facility has no activities director. Facility does not have an administrator. Licensee has not conducted emergecy drills.
Licensing Program Analyst (LPA) Leslie Ngo Castaneda conducted unannounced subsequent complaint visit to the facility. LPA met Rose Yousefian who is the executive director and explained the purpose of this visit. The investigation was initiated on 04/23/2025 at which time at 10:15 AM, LPA conducted a physical plant tour. At 10:30 AM LPA requested facility documents relevant to the investigation which include but not limited to staff roster, resident roster, physician report, admission agreement, and other relevant document. LPA interviewed twelve (12) residents out of fifty-eight (58) and eight (8) staff between 10:53 AM to 2:50 PM. LPA reviewed records of staff between 2:50PM to 3:30 PM. Prior to this visit LPA Ngo Castaneda reviewed additional records previously gathered at the facility. Continue to LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 19, 2025 · control 31-AS-20250414131655
Apr 7, 2025Substantiated
Allegation investigated: Licensee did not ensure passageways were maintained free of hazards Licensee did not ensure elevators were maintained in working condition Facility does not have Evacuation Plan
On 04/07/25, at 9:05am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Business Manager, Katia Arriaga. LPA explained the purpose of this visit was to gather information, interview staff and residents and deliver findings for this complaint. On 04/07/25, LPA Saucedo asked for the census, staff, and resident rosters. On 04/07/25, LPA Saucedo conducted a physical tour and interviewed staff and residents. LIC 9099C-continued Substantiatedthe state’s words, verbatim · CDSS document, Apr 7, 2025 · control 31-AS-20250401113558
Mar 29, 2025Unsubstantiated
Allegation investigated: Licensee is financially abusing former resident. Facility did not adhere to resident's Admissions Agreement. Facility staff did not accurately assess resident's needs.
Licensing Program Analyst (LPA) Abeye Duguma conducted a subsequent complaint visit to the facility to investigate the above allegations. LPA met with Vartan Stepanian and explained the reason for the visit. --- Licensee is financially abusing former resident. --- Facility did not adhere to resident's Admissions Agreement. It was alleged that facility intimidated and extracted funds from Resident #1 (R1) in an unethical way and enticed R1 into the residency agreement with a one (01) bedroom apartment, and then billed it as two (02) studio apartments. To investigate the allegations, on 03/04/2024 LPA Tihesha Smith conducted a physical plant tour, requested documents and interviewed one (01) staff from around 01:45p.m. to 02:50p.m. On 03/09/2025 LPA Duguma conducted a physical plant tour at around 10:00a.m., reviewed documents at around 11:30a.m. to 12:15p.m., interviewed three (03) staff from 12:15p.m. to 1:30p.m. (CONT on LIC9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 29, 2025 · control 31-AS-20240227123807
Mar 9, 2025Unsubstantiated
Allegation investigated: Cluttered room created an unsafe environment for resident. Resident sustained a fall due to clutter in the room.
Licensing Program Analyst (LPA) Abeye Duguma conducted a subsequent complaint visit to the facility to investigate the above allegations. LPA met with Katia Arriaga and explained the reason for the visit. --- Cluttered room created an unsafe environment for resident. --- Resident sustained a fall due to clutter in the room. It was alleged that Resident #1’s (R1) room is cluttered and unsafe and contributed to a fall injury in September 2023. To investigate the allegations, on 03/04/2024 at around LPA Tihesha Smith conducted a physical plant tour and interviewed one (01) staff from around 01:45p.m. to 02:50p.m. On 03/09/2025 LPA Duguma conducted a physical plant tour at around 10:00a.m., reviewed documents at around 11:30a.m. to 12:15p.m., interviewed three (03) staff from 12:15p.m. to 1:30p.m. and six (06) residents from around 1:30p.m. to 3:00p.m. (CONT. on LIC9099) Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 9, 2025 · control 31-AS-20240227123807
Jan 17, 2025Unsubstantiated
Allegation investigated: Staff did not prevent resident from causing injuries to another resident in care
At 10:15a.m. Licensing Program Analyst (LPA) Antonia Alvizar-Ettima conducted an unannounced initial visit to investigate the above stated allegation. LPA met with the VPO and explained the reason for the visit. At 10:30a.m. LPA Alvizar-Ettima requested the staff, and facility residents’ roster, as well as the rosters for residents that temporarily were relocated in this facility due to Eaton Fire. At 10:45a.m.LPA Alvizar-Ettima and VPO conducted physical plant tour. Between 10:50a.m. – 11:20a.m. LPA conducted interviews with VPO and staff. LPA asked questions relevant to the nature of the complaint. In addition, at 11:53a.m. LPA reviewed available rosters for facility residents and temporality relocated residents. Staff did not prevent resident from causing injuries to another resident in care. It was alleged that the resident #1 (R1) has been seen with a cut on their arm and multiple bruises on body,caused by resident #2 (R2). Cont. LIC 9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 17, 2025 · control 31-AS-20250116132313
Jan 17, 2025Unsubstantiated
Allegation investigated: Due to lack of supervision, resident was restrained by another resident causing injuries
At 10:15a.m. Licensing Program Analyst (LPA) Antonia Alvizar-Ettima conducted an unannounced initial visit to investigate the above stated allegation. LPA met with the VPO and explained the reason for the visit. At 10:30a.m. LPA Alvizar-Ettima requested the staff, and facility residents’ roster, as well as the rosters for residents that temporarily were relocated in this facility due to Eaton Fire. At 10:45a.m. LPA Alvizar-Ettima and VPO conducted physical plant tour. Between 10:50a.m. – 11:20a.m. LPA conducted interviews with VPO and staff. LPA Alvizar- Ettima asked questions relevant to the nature of the complaint. In addition, at 11:53a.m. LPA reviewed available rosters for facility residents and temporality relocated residents. Due to lack of supervision, resident was restrained by another resident causing injuries. Cont. LIC 9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 17, 2025 · control 31-AS-20250116144714
Jan 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 24, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 2, 2024Unsubstantiated
Allegation investigated: Staff speaks inappropriately to residents in care. Staff hit resident in care. Food services are inadequate.
Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent visit for the above allegation. LPA met with Katia Arriaga and explained the reason for the visit. ---Staff speaks inappropriately to residents in care. ---Staff hit resident in care. It was alleged that resident was spoken to inappropriately, bullied and sucker punched by staff. To investigate the allegation, on 10/02/2024 LPA conducted a physical plant tour at around 11:00a.m., interviewed four (04) staff from 12:00p.m. to 1:30pm and interviewed six (06) residents from 1:30p.m. to 2:45p.m. During the physical plant tour, LPA observed that residents were clean, well-groomed with no signs of abuse. During interviews with staff, all staff stated they have never hit or bullied a resident and treat all residents with dignity and respect. (CONT. on LIC9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 2, 2024 · control 31-AS-20240417171008
Oct 2, 2024Unsubstantiated
Allegation investigated: Staff did not seek timely medical attention for a resident
On 10/02/2024, Licensing Program Analyst (LPA) Abeye Duguma visited the facility to deliver findings. On Licensing Program Analyst (LPA) Tihesha Smith made an unannounced subsequent complaint visit to this facility at approximately 11:25 am. LPA Smith met the administrator and disclosed the purpose of the visit. Staff did not seek timely medical attention for a resident On 11/07/2023, during the initial complaint visit, LPA Tihesha Smith conducted interview with the Business Director and staff. From approximately 12:10 pm to 2:50 pm, LPA Smith toured Resident #1(R1) room, requested and reviewed copies of documents relevant to the investigation. (CONT. on LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 2, 2024 · control 31-AS-20231031161113
Jun 13, 2024Unsubstantiated
Allegation investigated: Staff is refusing to accept a resident back into the faciltiy
Licensing program analyst (LPA) Tihesha Smith made an unannounced complaint visit to this facility to deliver findings. The administrator was present at the facility and LPA Smith met with the administrator and disclosed the purpose of the visit. Staff is refusing to accept a resident back into the facility It was alleged that the facility refused to accept Resident #1 (R1) back at the facility. To investigate this allegation, during initial visit on 10/02/23, LPA Smith conducted interviews and requested copy of facility documents between 11:35 am-2:20 pm. On 10/17/23, LPA Smith made a subsequent visit and conducted interviews and requested additional documents between 10:12 am -11:48 am. (R1) passed away on 9/26/23. LPA's interview with staff revealed that R1 was never refused to be accepted back into the facility. R1 arrived without notice from the hospital on 9/22/23 and was allowed to return to the facility. Further interviews revealed that the concern was the facility staff was nothe state’s words, verbatim · CDSS document, Jun 13, 2024 · control 31-AS-20230922124025
Apr 18, 2024Unsubstantiated
Allegation investigated: Staff did not provide authorized representative with resident's 30-days notice of eviction.
On 09/17/24 Licensing Program Analyst (LPA) Nicholas Reed visited the facility to deliver amended document for the visit previously conducted on 05/25/2023. The report was amended to add additional information to support final findings. On 05/25/2023 Licensing Program Analyst (LPA) Tihesha Smith made an unannounced subsequent complaint visit to this facility at approximately 11:25 am. LPA Smith met the administrator and disclosed the purpose of the visit. Staff did not provide authorized representative with resident's 30-day’s notice of eviction On 05/30/2023, during the initial complaint visit, LPA Tihesha Smith conducted interviews with the Director and other facility staff. From approximately 12:40 pm to 1:10 pm, LPA Smith requested and reviewed copies of documents relevant to the investigation. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 18, 2024 · control 31-AS-20230525140558
Apr 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.
No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
Claim your home → · See something wrong? → · How we source every fact →
Is Encino Terrace Senior Living licensed?
Yes — Encino Terrace Senior Living is a licensed residential care home for the elderly (RCFE) in Encino (Los Angeles County): California license #197609496, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 85 residents. State records list 33 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated June 9, 2026, appears in the inspection record on this page.
Can Encino Terrace Senior Living care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Encino Terrace Senior Living with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 85 NON-AMBULATORY. HOSPICE WAIVER FOR 8. NEW MANAGEMENT COMPANY (ENCINO TERRACE, LLC.) EFFECTIVE 7/1/24.
How much does Encino Terrace Senior Living cost?
California's public licensing record does not include Encino Terrace Senior Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Encino Terrace Senior Living accept Medi-Cal or the Assisted Living Waiver?
Encino Terrace Senior Living is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
57 of 85 beds occupied (67%) when the state visited on September 17, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Encino Terrace Senior Living?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 43 state visits and 33 dated documents since 2021 for Encino Terrace Senior Living; 12 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 17, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 43 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
You can call them yourself, anytime — you never have to go through us.
(818) 986-8466Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →
See something wrong? Report an error — free → · How we source every fact →
This page is generated from CDSS Community Care Licensing public records. How we build these pages →
Do you run Encino Terrace Senior Living? Claim this listing — free — add photos, activities, languages, and today’s availability.