Hollywood Hills Senior Living

Today, Tuesday, 10/01/24, at 9:45am, Licensing Program Analyst (LPA) Raymond Comer, arrived to conduct a subsequent visit regarding the allegation(s) listed above. LPA conducted the initial complaint visit on 9/20/24. Today, LPA met with facility Business Office Manager, Delaila Betancourt, who put LPA in contact with Administrator, Vanessa Jewell, via cellphone. LPA spoke to the Administrator, and the purpose of the visit was disclosed. At 11:15am, Administrator Designee, Keith Bernanbe arrived to the facility, and assisted LPA with this complaint investigation. At 10:20 am, A physical plant tour of the facility was conducted by LPA; No health and safety issues were observed. Allegation: Staff did not supervise residents, resulting in residents entering other resident's rooms- [LIC 9099C Continued] UnsubstantiatedRead the full finding— CDSS inspection report, October 1, 2024 · control 31-AS-20230822143552

On Tuesday, 9/24/24, at 9:15am, Licensing Program Analyst (LPA) Raymond Comer, arrived to conduct a subsequent visit regarding the allegation(s) listed above. LPA conducted the initial complaint visit on 9/06/24. LPA met with facility Administrator, Vanessa Jewell, and the purpose of the visit was disclosed. At 9:35 am, A physical plant tour of the facility was conducted by LPA; No health and safety issues were observed. Allegation: Staff mismanaged resident's medication- It was alleged that a dosage error was committed within Resident#1's (R1) medications distribution. [LIC 9099C Continued] UnsubstantiatedRead the full finding— CDSS inspection report, September 24, 2024 · control 31-AS-20240904112453

On Friday, 9/20/24, Licensing Program Analyst, (LPA) Raymond Comer, conducted an unannounced initial complaint visit regarding the allegation listed above. At 9:15 AM, LPA met with facility Administrator, Vanessa Jewell, and the purpose of the visit was disclosed. A physical plant tour of the facility was conducted. No health and safety issues were observed. Allegation: Staff did not assist resident with mobility needs in a timely manner- It was alleged that the right side padding on Resident #1, (R1's) wheelchair was loose, causing leg irritation. R1 requested help from staff to resolve. However, staff was stated as not providing assistance. [LIC 9099C] Continued UnsubstantiatedRead the full finding— CDSS inspection report, September 20, 2024 · control 31-AS-20240916114553

Licensing Program Analyst, (LPA) Raymond Comer, conducted an unannounced initial complaint visit on 6/04/2024, and subsequent site visit on 7/02/24. Today, 9/05/24, LPA conducted a second subsequent site visit regarding the allegation listed above. At 9:50 AM, LPA met with facility Administrator, Vanessa Jewell, and the purpose of the visit was disclosed. Allegation: Staff did not safeguard residnt's personal belongings- It is alleged that jewelry items belonging to Resident#1 (R1) were stolen while living at the facility due to Staff not providing required safegards as neccessary, according to Title 22 reporting requirments. (87218) [9099 C-Continued] UnsubstantiatedRead the full finding— CDSS inspection report, September 6, 2024 · control 31-AS-20240604154507

On Thursday, 8/22/24, Licensing Program Analyst, (LPA) Raymond Comer, conducted an unannounced initial complaint visit regarding the allegation listed above. At 10:45 AM, LPA met with facility Administrator, Vanessa Jewell, and the purpose of the visit was disclosed. A physical plant tour of the facility was conducted. No health and safety issues were observed. Allegation: Facility is in disrepair- It was alleged that broken pipes, located on the ceiling above the the underground parking garage, are leaking water, and multiple buckets, placed below the leaks, are overflowing onto the floor. To investigate the allegation, At 11:15 AM, LPA conducted a physical plant tour, interviewed the Adminstrator, and a staff (S1) at around 11:45 AM. During the physical plant tour, LPA observed a section of parking lot flooring wetted by a slow, steady drip of water coming from the ceiling. [LIC 9099C Continued] UnsubstantiatedRead the full finding— CDSS inspection report, August 22, 2024 · control 31-AS-20240816104401

Today, Friday, 8/16/2024, Licensing Program Analyst, (LPA) Raymond Comer conducted a subsequent complaint visit regarding the allegation listed above. LPA conducted the initial10-day complaint visit on 8/02/24. At 9:25 AM, LPA met with facility Administrator, Vanessa Jewell, and the purpose of the visit was disclosed. A physical plant tour of the facility was conducted. No health and safety issues were observed. Allegation: Staff is providing false information to residents- During the subsequest complaint visit, LPA conducted interviews with residents and staff. [LIC 9099C Continued] UnsubstantiatedRead the full finding— CDSS inspection report, August 16, 2024 · control 31-AS-20240724164758

Licensing Program Analyst, (LPA) Raymond Comer, conducted an unannounced initial complaint visit on 6/04/2024. Today, 7/02/2024, LPA conducted a subsequent site visit regarding the allegation listed above. At 9:30 AM, LPA met with facility Administrator, Vanessa Jewell, and the purpose of the visit was explained. Allegation: Staff did not comply with reporting requirements--- It is alleged that Staff were aware of Resident#1 (R1) having sustained an injury, yet Staff did not submit an incident report as neccessary, according to Title 22 reporting requirments. (87211) [9099 C-Continued] UnsubstantiatedRead the full finding— CDSS inspection report, July 2, 2024 · control 31-AS-20240604154507

Licensing Program Analyst (LPAs), Raymond Comer and Micheal Cava conducted an unannounced complaint visit to investigate the above stated allegations. LPA met with the Executive Director Vanessa Jewell and explained the reason for the visit. Allegation: Staff do not allow resident to manage own medications It was alleged that R1is restricted from self administering their medications and storing them in their room. R1 states that, prior to this complaint, they were able to self-administer medications and keep them in their room. Facility Policy states that residents may keep their own medications, if they are kept in a secure enviorment, and that medications are not left sitting out in a resident's room. UnsubstantiatedRead the full finding— CDSS inspection report, April 16, 2024 · control 31-AS-20240409144225

Licensing Program Analyst (LPA), Mariana Agban conducted an unannounced complaint visit to investigate the above stated allegation. LPA met with the Executive Director Vanessa Jewell and explained the reason for the visit. At 10:40 AM, LPA requested resident and staff roster. At approximately 11:30 AM, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected and physical plant is in compliance with Title 22 Regulations. LPA requested copies of pertinent information which include, but not limited to Physician’s Report, Admission Agreement, Appraisal Needs and Services Plan, etc., relevant to the investigation. Between 12:00 AM – 1:30 PM, LPA conducted an interview with the Administrator, one (1) staff member and eight (8) residents. Allegation: Staff are not dispensing medication as prescribed. It was alleged that staff has not been providing the correct dose of medication. ( Continue on LIC 9099C) SubstantiatedRead the full finding— CDSS inspection report, February 26, 2024 · control 31-AS-20240220103619

At 12:15 p.m. on 01/19/2024, Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the Executive Director (ED) and disclosed the reason for the visit. To investigate the allegation above, LPA interviewed the ED at 12:15 p.m. today, Staff #1 (S1) at 2:00 p.m., and seven (07) out of sixty-nine (69) residents, which was at least 10% of residents, between 1:00 p.m. and 2:00 p.m., reviewed records including but not limited to the resident list, staff list, and work orders at 12:30 p.m., and toured the facility at 12:45 p.m. Regarding the allegation “Facility central heating system is not working” it was alleged the central heating is not working. Interview with the ED revealed the facility is an old building with some structural issues. SubstantiatedRead the full finding— CDSS inspection report, January 19, 2024 · control 31-AS-20240117120207

This report was amended to add additional information received after delivering an initial visit report on 01/03/2024. Executive Director, Venessa Jewell will be signing and accepting the AMENDED report. On 01/03/2024, Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced initial complaint visit to the facility. LPA met with Marketing Director, Jana Mahany, and explained the reason for the visit. LPA spoke with the Executive Director, Venessa Jewell, and designated Mahany to sign and accept this report. --- Due to improper care, resident developed prohibited health condition. It was alleged that while at the hospital, Resident #1 (R1) was observed to have three bed sores located on the left hip (unstageable or stage 4), left ankle and left knee. To investigate this allegation, on 01/03/2024, LPA requested documents at 12:30PM, interviewed three staff from 12:45PM–2:15PM and interviewed other parties at 2:30PM. Staff #1(S1) and Staff #3(S3) verified R1 developed pressureRead the full finding— CDSS inspection report, January 3, 2024 · control 31-AS-20240102131717

Licensing Program Analysts (LPAs) Tuesday Cabiness and Gina Saucedo conducted a complaint investigation for the allegation mentioned above. LPAs met Administrator Vanessa Jewel and informed her the reason of the visit. Due to the recent COVID outbreak at the facility, LPAs were not able to conduct a physical plant inspection, nor interview residents and staff. LPA was able to interview the Administrator, and obtain and review documents pertaining to the complaint. Based on the interviews, it was revealed that resident #1 (R1) eloped from the memory care unit in the early morning on 09/21/2023. Staff contacted the Administrator, family member and the police. It was reported that R1 was missing for several hours, and was returned to the facility by the police. It was also revealed, that staff did not ensure the elevator was properly secured and locked. This is a potential health and safety risk to residents in care. Therefore, the allegation resident wandered away due to lack of supervisRead the full finding— CDSS inspection report, October 5, 2023 · control 31-AS-20230928100059

Licensing Program Analyst (LPA) LaQueena Lacy conducted a subsequent complaint visit for the above allegation on 08/23/2023 at 11:09am to conduct additional interviews and deliver investigative findings. LPA met with staff Gerard Palmos and explained the purpose of the visit. #1. Resident's needs were not met due to lack of staffing. It is alleged that the facility did not have enough staff and R1 needs were not met. To investigate the above allegation, LPA requested copies of documents relevant to the investigation at 11:48am. LPA began interviews with the Executive Director (ED) and staff between 12:11pm - 1:25pm. Additional interviews were conducted with residents on 08/23/2023 at approximately 1:10pm between 1:56pm. Interviews with four (04) out of six (06) residents confirm there is sufficient staff to meet their needs and staff is available when needing assistance. Continued on LIC9099C. UnsubstantiatedRead the full finding— CDSS inspection report, August 23, 2023 · control 31-AS-20220513091519

Licensing Program Analyst (LPA) LaQueena Lacy conducted a subsequent complaint visit for the above allegation on 08/23/2023 at 11:09am to deliver investigative findings. LPA Lacy met with staff Gerard Palmos and explained the purpose of the visit. #1. Facility staff do not ensure emergency lighting is available in the facility during an emergency. It is alleged that the facility did not have appropriate emergency lighting for residents. To investigate the above allegation LPA requested and obtained copies of facility files and documents including but not limited to staff and resident rosters, and retail store receipts at 11:52am. LPA interviewed Administrator and staff at approximately 12:03pm. Additional staff and resident interviews were conducted between 1:49pm to 3:00pm. Interviews with five (05) out of seven (07) residents affirm the facility provided emergency lighting during the blackout. They were provided flashlights and additional lighting was Contiunued on LIC9099C. UnsubstaRead the full finding— CDSS inspection report, August 23, 2023 · control 31-AS-20230428113611

LIcensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced complaint investigation for the above noted allegation. LPA met with Maria Roleda, Resident Service Director. The purpose of the visit was discussed. It was reported that staff over medicated a resident in care. To investigate this allegation, on 8/16/2023 between 2:15pm and 2:30 pm, LPA requested documentation that is relevant to the investigation. In addition, between 2:30pm and 3:00pm, LPA conducted a physical plant tour of the memory care unit. During the tour, LPA observed a table whose paint was chipped and two patio cushions that were stained. LPA notified staff and they immediately removed the table and called housekeeping to clean the cushions. See 9099-C UnsubstantiatedRead the full finding— CDSS inspection report, August 16, 2023 · control 31-AS-20230809150735

Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to this facility to investigate the above allegations. LPA met with the Resdient Services Coordinator, Maria Roleda, and explained the reason for the visit. The Administrator designated Maria Roleda to sign and accept this report. ---Staff did not safeguard the resident personal belongings while in care. It was alleged that resident’s watch and jewelry have gone missing. To investigate the allegation, on 02/22/2023, LPA requested documents at 10:45 AM, interviewed four (04) staff between 10:45 AM to 11:30 AM and on 05/07/2023, LPA interviewed six residents from 11:00 AM – 12:30 PM and other parties from 1:00 – 1:30 PM. The facility’s Internal Incident Report log and the Department’s Incident Reports do not show incidents related to missing belongings. (CONT. LIC9099-C) UnsubstantiatedRead the full finding— CDSS inspection report, May 7, 2023 · control 31-AS-20230221085616

Licensing Program Analyst (LPA) LaQueena Lacy conducted an unannounced initial 10day complaint visit on 05/05/2023 at 10:54am. LPA met with Administrator Vanessa Jewell and explained the purpose of the visit. LPA conducted a physical plant tour at 11:03am. It is alleged that resident # 1 (R1) has never had a non-slip mat in their shower. LPA requested and obtained copies of facility files and documents including but not limited to staff and resident rosters at 11:52am. LPA interviewed Administrator and staff at approximately 12:03pm. Additional staff and resident interviews were conducted between 1:49pm to 3:00pm. During the investigation the administrator and staff confirmed they do not provide non-slip mats to residents. LPA observed thirteen (13) random bedrooms and two (02) out of (13) were observed to have a two (02) non-slip mats in the bathroom shower. Based on inspection, observations and interviews there is enough evidence to prove the alleged violation did occur, therefore thRead the full finding— CDSS inspection report, May 5, 2023 · control 31-AS-20230428113611

Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to this facility to investigate the above allegations. LPA met with the Executive Director, Vanessa Jewell, and explained the reason for the visit. ---Residents are being mistreated while in care. It was alleged that residents are being mistreated and neglected. To investigate the allegation, on 02/27/2023, LPA interviewed three (03) staff and four (04) residents between 3:45 PM to 04:45 PM and on 04/26/2023, LPA requested records and interviewed two (02) additional residents from 12:00 PM – 12:20 PM. Record review does not show that a mistreatment incident was reported involving identified residents. During interviews with staff, all staff stated that they are not aware of any reports of mistreatment and that they do not mistreat their residents. During interviews with residents, all residents stated that they are not being mistreated, that all staff are nice and treat them well. Based onRead the full finding— CDSS inspection report, April 26, 2023 · control 31-AS-20230222111436

Licensing Program Analyst (LPA) LaQueena Lacy conducted an unannounced initial 10day complaint visit to the facility on 02/01/2023 at 10:48am to investigate the above allegation. Upon arrival LPA Lacy met with Memory Care Director Gerard Palmos and explained the purpose of this visit. A physical plant tour was conducted at 11:05am. It is alleged that the heat is not working. To investigate the above allegation, LPA requested documents relevant to the investigation at approximately 11:42am. LPA interviewed staff and residents at approximately 11:45am between 12:50pm. Interviews with staff determined that the 3rd floor is experiencing an issue with the heat as of December 12th, 2022. Four (04) out of eight (08) bedrooms occupied on the 3rd floor are affected by this issue. Interviews with four (04) out of (6) six residents concluded that although the heater is not working properly they have not had any issues with the temperatures in their rooms. Continued on LIC9099C. SubstantiatedRead the full finding— CDSS inspection report, February 1, 2023 · control 31-AS-20230124120222

Licensing Program Analyst (LPAs) LaQueena Lacy and Gary Tan conducted an unannounced initial 10day compliant visit to the facility on 9/30/2022 at approximately 10:40am to investigate the above allegations. Upon arrival LPAs met with Executive Director Vanessa Jewell and explained the purpose of this visit. LPA conducted a physical plant tour at 10:52am. It is alleged that the facility runs out of food items and provide no choices. To investigate the above allegations LPAs observed the current lunch and alternate menu posted in the dining room, elevator and throughout the facility. LPAs witnessed food being served from the menu of the day and items served from the alternate menu and a sufficient number of staff assisting with meal serving. During the investigation interviews with six (06) residents confirmed the food provided has nutrition is adequate well balanced and sufficient. Continued on LIC809C. UnsubstantiatedRead the full finding— CDSS inspection report, September 30, 2022 · control 31-AS-20220923103324

Licensing Program Analyst (LPA) LaQueena Lacy conducted an unannounced initial 10day complaint visit on 05/23/2022 at 11:13am. LPA met with Keith Bernabe and explained the purpose of the visit. LPA conducted a physical plant tour at 11:26am. It is alleged that the facility charged $2,200 dollars for an extended level of care while resident #1 (R1) was in the hospital, the charge has not been refunded nor has the remainder of the March rent. To investigate the above allegation, LPA requested copies of documents relevant to the investigation at 11:48am. LPA began interviews with Executive Director (ED) and staff between 12:11am and 1:25pm. During the investigation staff#1 (S1) confirmed that the facility refunded R1’s Power of Attorney (POA) a prorated amount of rent for last two (02) days of March 2022 for the level of care and room and board. The (02) day refund was issued due to prior 30-day notice issued by the R1’s POA, which was effective on 03/28/2022. Continued on LIC9099C SubstaRead the full finding— CDSS inspection report, May 23, 2022 · control 31-AS-20220513091519