Canyon Trails At Topanga Senior Living

On 3/12/2025, Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted a subsequent complaint visit to the facility to investigate the above allegations. At the start of the visit, LPA met with the assisted living director (S2), Liliana Solorzano, and advised S2 about the purpose of the visit. At 8:30 AM, LPA conducted a physical plant tour to ensure the health and safety of the clients in care. An entrance interview was conducted. Allegation #1: Staff does not provide a safe environment for the resident. Regarding the allegation, “Staff does not provide a safe environment for the resident”. It was alleged that on March 8, 2025, Resident #1 (R1) was aggressive towards Resident #2 (R2), throwing water at R2, which made R1 feel unsafe living at the facility. Continue to LIC 9099-C SubstantiatedRead the full finding— CDSS inspection report, August 27, 2025 · control 31-AS-20250307102333

On 5/28/2025 at approximately 10:00am, Licensing Program Analysts (LPAs) Perchui Milena Khurshudyan and Angela Panushkina conducted a subsequent complaint visit at this facility to conclude the investigation regarding the above allegation and to deliver the final report. Upon arrival LPAs met with the Executive Director Peter Bonilla and explained the reason for the visit. Entrance interview conducted. During the initial visit conducted on 03/27/25, LPA requested copies of pertinent information which include but not limited to the copies of new elevator parts receipts, copies of conversation/communication emails regarding the elevator maintenance schedule etc. relevant to the investigation. LPA also conducted interviews with the Executive Director, Assisted Living Director and a Building Service Director between 9:50am-10:30am. During today’s visit, LPA requested copies of resident and staff roster. At approximately 10:20am, LPA conducted a physical plant tour, to ensure health and safRead the full finding— CDSS inspection report, May 28, 2025 · control 31-AS-20250324151719

On 5/27/2025 Licensing Program Analysts (LPAs) Perchui Milena Khurshudyan and Angela Panushkina arrived at the facility to conduct a subsequent complaint visit to conclude the complaint and to deliver the final report. Upon arrival, LPAs met with the Executive Director Peter Bonilla and explained the reason for the visit. Entrance interview conducted. During the initial visit made by LPA Khurshudyan on 3/27/2025, LPA requested residnet and staff rosters. At 9:50am LPA also requested copies of pertinent information which include, but not limited to copy of laundry service schedule, copy of laundry service logging sheet, laundry staff / housekeeper work shift schedule and documents relevant to the investigation. Between 9:45am-11:00am LPA conducted an interview with the Resident Care Director, Memory Care Director, Building Service Director (BSD), one (1) laundry staff member and seven (7) out of nine (9) residents, who were able to communicate. Continue on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, May 28, 2025 · control 31-AS-20250324164113

At 09:30am, Licensing Program Analyst (LPA), Angela Panushkina conducted a subsequent visit to deliver final report. LPA met with the Executive Director and explained the reason for the visit. During the initial visit, conducted on 02/27/25, LPA requested resident and staff roster. At approximately 9:20am, LPA requested copies of pertinent information which include, but not limited to Physician’s report, Admission Agreement, Appraisal Needs and Services Plan, copies of payment receipts, and potential documents relevant to the investigation. At 10:30am, LPA conducted a physical plant tour including the Memory Care Unit to ensure health and safety of the residents are protected. Between 10:45am – 11:30am, LPA interviewed Executive Director, Memory Care Director, and Business Office Director. During today's visit LPA conducted interviews with five (5) residents and obtained additional documents related to the investigation. Continue on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, May 28, 2025 · control 31-AS-20250226163205

At 9:00am, Licensing Program Analysts (LPA) Angela Panushkina and Perchui Milena Khurshudyan conducted a subsequent visit to deliver final findings. LPAs met with the Executive Director and Resident Care Director and explained the reason for the visit. During the initial visit made on 12/18/2024, by LPAs Panushkina and Khurshudyan interviews and record reviews were made. At 9:30am, LPAs requested resident and staff roster. At 9:35am, LPAs requested copies of pertinent information which include, but not limited to Admission Agreement, Physician’s Report, Appraisal Needs and Services Plan, Reident Abuse and Neglect Policy, relevant to the investigation. At approximately 10:00am, LPAs conducted a physical plant tour, to ensure health and safety of the residents are protected and physical plant is in compliance with Title 22 Regulations. Between 10:10am – 2:00pm, LPAs interviewed the Executive Director, Resident Care Director, Generation Program Director, five (5) staff and seven (7) out oRead the full finding— CDSS inspection report, February 27, 2025 · control 31-AS-20241212171919

On 2/27/2025 Licensing Program Analysts (LPAs) Perchui Milena Khurshudyan and Angela Pnushkina conducted a subsequent complaint visit at this facility to conclude the investigation regarding the above allegations and deliver the final report. The initial visit was made by LPA Khurshudyan on 11/07/24. LPA met with the Executive Director Ivan Saa and advised them of the complaint. LPA’s investigation consisted of interviews with residents and staff, records review, and a physical plant inspection to insure the health and safety of the residents in care. LPA conducted physical plant tour at approximately 10:30am, requested copy of staff and resident rosters. No immediate health and safety concerns were observed. Continue on 9099-C UnsubstantiatedRead the full finding— CDSS inspection report, February 27, 2025 · control 31-AS-20241106150126

Licensing Program Analyst (LPA) Abeye Duguma, Perchui Milena Khurshudyan and Angelica Segovia met with the Executive Director, Ivan Saa, conducted an unannounced initial complaint visit to the facility. ---Licensee does not keep facility elevators maintained in operating condition It was alleged that one of the facilities elevators has not been working for over one month. To investigate the allegation, LPAs conducted a physical plant tour at around 10:30a.m. and interviewed one (01) staff at around 11:45a.m. During the physical plant tour, LPAs observed one (01) out of two (02) elevators were not in working order. During interview with staff, Staff #1 (S1) stated facility has ordered a new elevator which will be installed and operational by 03/31/2025. S1 added that non-ambulatory residents are currently using the other elevator and those that are capable use the stairs. (cont. on LIC9099-C) SubstantiatedRead the full finding— CDSS inspection report, November 27, 2024 · control 31-AS-20241127104832

Licensing Program Analysts (LPAs) Perchui Milena Khurshudyan, Abeye Duguma and Angelica Segovia conducted an initial 10 day complaint visit on 11/27/2024 to investigate the above allegation. LPAs met with Assisted Living Director (ALD) Liliana Solorzano and explained the purpose of the visit. Entrance interview condacted. During the course of the investigation, interviews and record reviews were made. At 9:45am, LPAs request resident and staff roster, nice (9) residents files from Generation unit and Assisted Living unit. LPAs also requested copies of Admission Agreement, Appraisal Needs and Services, Physician Report, Unusual Incident Reports, MAR’s, Financial folder and pertinent documents relevant to the investigation. LPAs with the help of ALD Ms. Solorzano conducted a physical plant tour between 10:30am to 11:35am including the Generation Unit to ensure health and safety of the residents are protected. No health and safety hazards noted during the visit. Continue on LIC9099-C UnsuRead the full finding— CDSS inspection report, November 27, 2024 · control 31-AS-20241119111531

At 10:15a.m. Licensing Program Analyst (LPA) Antonia Alvizar- Ettima conducted an unannounced subsequent visit to deliver the finding for the above noted allegations. LPA met with the Resident Care Director (RCD) and Executive Director (ED) and explained the reason for the visit. During initial visit on 12/18/2023 at 10: 45a.m., LPA Alvizar request resident and staff roster. LPA and Residents Care Director (RCD) conducted a physical plant tour at approximately 11:05 a.m. including the Generation Unit (Dementia Care) to ensure health and safety of the residents. At 11: 55 a.m. LPA requested copies of Admission Agreement, Appraisal Needs and Services, Physician Report, Unusual Incident Reports, MAR’s and other pertinent documents relevant to the investigations. Between 2:00p.m. – 3:55p.m. LPA interviewed RCD, Generation Program Director (GPD) and three (03) staff that provided care in the Generation Unit. Prior to this visit on 10/07/2024 LPA Antonia Alvizar-Ettima reviewed the informatiRead the full finding— CDSS inspection report, October 9, 2024 · control 31-AS-20231208105300

On 9/12/2024 at 10:00am, Licensing Program Analyst (LPA) Perchui Milena Khurshudyan conducted a subsequent complaint visit to the facility to issue the findings regarding the above allegation. Upon arrival LPA Khurshudyan met with Assisted Living Director (ALD) Liliana Solorzano and Executive Direcotor (ED) Ivan Saa and explained the reason for the visit. Allegation: Resident sustained unexplained injuries while in care of the facility. It was alleged that on 06/22/24 resident #1 (R1) was observed with the bruise on his arm. To investigate the allegation initial ten-day visit was conducted on 7/18/2024 by LPA Khurshudyan. At the time of visit LPA obtained a copy of the staff and resident roster and requested residents’ files at 10:15am. At 10:30am, LPA conducted a physical plant tour including the Generation Unit to ensure health and safety of the residents are protected. In addition, between 10:50am and 2:30pm LPA reviewed files and interviewed eight (8) out of eighty-eight (88) residRead the full finding— CDSS inspection report, September 12, 2024 · control 31-AS-20240708170641

On 9/12/2024 Licensing Program Analyst (LPA) Perchui Milena Khurshudyan conducted initial ten day complaint visit to the facility to investigate the above noted allegation. Upon arrival, LPA met the Executive Direcotor (ED) Ivan Saa and Assisted Living Director Liliana Solorzano and explained the purpose of the visit. It was alleged that when outside temperatures reaches over 100-degree F, air conditioning system at the facility stops functioning in the residents rooms, especially on the 2nd floor. Even with 3 large fans, temperature in R1’s room was 90-degree F. To investigate the allegation at 10:45am LPA Khurshudyan inspected the facility including Randomly selected residents rooms and checked room temperature which was noted between 70 to 80 degree F. On the first and second floor LPA inspected total of 10 rooms (Room #s 121, 131, 133, 122, 214, 212, 218, 222, 206, 208) and conducted interviews with the residents present or residing in selected rooms. Continue on LIC9099C SubstantiRead the full finding— CDSS inspection report, September 12, 2024 · control 31-AS-20240909132246

At 9:45 AM, Licensing Program Analyst (LPA) Huma Rahimi conducted an unannounced subsequent complaint visit to deliver final findings. LPA met with Liliana Solorzano, Resident Care Director, and disclosed the reason for the visit. During the initial visit made on 12/11/2023, by LPAs Rahimi and Panushkina, interviews and record reviews were made. On 12/11/2023 at 9:35 am, LPAs requested copies of pertinent information which include, but not limited to Admission Agreement, Physician’s Report, Appraisal Needs and Services Plan, etc. relevant to the investigation. At approximately 10:00am, LPAs conducted a physical plant tour. Between 10:10am – 2:00pm, LPAs interviewed the Administrator, Resident Care Director, Generation Program Director, five (5) staff and six (6) out of nine (9) residents, who were able to communicate. Continue on LIC 9099 UnsubstantiatedRead the full finding— CDSS inspection report, March 14, 2024 · control 31-AS-20231201163146

At 12:00pm, Licensing Program Analyst (LPA) Angela Panushkina a subsequent visit to deliver final findings. LPA met with the Executive Director and Resident Care Director and explained the reason for the visit. During the initial visit made on 12/11/2023, by LPAs Panushkina and Rahimi, interviews and record reviews were made. At 9:30am, LPAs requested resident and staff roster. At 9:35am, LPAs requested copies of pertinent information which include, but not limited to Admission Agreement, Physician’s Report, Appraisal Needs and Services Plan, etc. relevant to the investigation. At approximately 10:00am, LPAs conducted a physical plant tour, to ensure health and safety of the residents are protected and physical plant is in compliance with Title 22 Regulations. Between 10:10am – 2:00pm, LPAs interviewed the Administrator, Resident Care Director, Generation Program Director, five (5) staff and seven (7) out of nine (9) residents, who were able to communicate. Moreover, LPA contacted andRead the full finding— CDSS inspection report, February 21, 2024 · control 31-AS-20231207111856

Licensing Program Analyst (LPA) Michael Cava conducted a subsequent visit to the facility to conclude the invesigation regarding the above allegations. The initial visit was made on 03/27/23. LPA met with the administrator, Susan Weisbarth, and advised her of the two allegations. During the course of the investigation, interviews with residents and staff were made, a record review was conducted, and a physical plant inspection was made to insure the health and safety of the residents. Staff are retaining a resident that requires a higher level of care: In regards to the allegation, it was reported that Resident 1 (R1) is diagnosed with Alzheimer's. Care and supervision may not be able to meet R1's needs as it was alleged that R1 wandered out of the facility, on foot, and ended up in Malibu, which is approximately 19 miles away from the facility. No date was specified on this incident. According to the administrator and staff, on or around 10/25/22, R1 was dropped off at Costco to pickRead the full finding— CDSS inspection report, April 13, 2023 · control 31-AS-20230323135929

Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit at this facility to deliver the findings for the above allegations. LPA met with staff Diane Parras who called the administrator and explained the reason for the visit. The administrator designated Ms. Parras to sign the report. On 10/12/22, a complaint was received by the Woodland Hills Adult and Senior Care Regional Office. The complaint was referred to and accepted by Community Care Licensing Division’s Investigations Branch (IB) and assigned to IB investigator Dennis Seng. On 10/13/22 at 8:40 AM, LPA initiated the complaint visit. LPA interviewed staff and obtained copies of the facility records relevant to the investigation. During the course of the investigation, Investigator Seng interviewed the administrator, staff family member and resident of the facility on different dates and time from 10/19/22 to 01/06/23. IB Investigator Seng also reviewed hospital records on 01/09/23. (continuedRead the full finding— CDSS inspection report, March 11, 2023 · control 31-AS-20221012091416

Licensing Program Analyst (LPA) conducted an unannounced subsequent visit at this facility to further investigate the above allegations. LPA met with Executive Director Susan Weistbarth and explained the reason for the visit. LPA conducted file review between 9:20 AM to 11:00 AM. LPA conducted physical plant tour at 11:15 AM, requested additional facility documents relevant to the investigation at 11:30 AM and interviewed additional staff and residents between 11:45 to 1:20 PM. Regarding the allegation of unlawful eviction, it was alleged that Resident #1 (R1) was being evicted due to non-payment. LPA's record review today between 9:20 AM to 11:00 AM revealed that R1 was never issued an eviction notice but a regular billing invoice and two (2) reminder of overdue invoices as R1's family member (FM) refused to pay. Further review also revealed that R1's family member refused to pay the facility due to the increase in level of care and hired own moving company to remove R1's belongings wRead the full finding— CDSS inspection report, March 2, 2023 · control 31-AS-20221012091416