Fairwinds - West Hills

Allegation investigated: Staff did not ensure that the facility had a working water source. Resident did not receive medication as prescribed.

On 10/30/2025, Licensing Program Analyst (LPA) Perchui Milena Khurshudyan arrived at the facility to conduct an unannounced initial 10-day complaint visit. Upon arrival, LPA met with the General Manager Drinkhouse Marissa, introduced herself by showing her badge and explained the reason for the visit. Entrance interview conducted. At 11:00am, LPA requested residents and staff rosters. At approximately 11:45am, LPA requested copies of pertinent information which include but are not limited to Residents’ files: Physician’s report, Admission Agreement, Appraisal Needs and Services Plan, copy of (CSMDR) Centrally Stored Medication and Destruction Record, Medication Administration Records (MAR), copies of Incident Reports, copies of Staff training, Facility Program Design, Maintenance/service invoices, and potential documents relevant to the investigation. At approximately 12:55pm LPA conducted a physical plant tour to ensure health and safety of the residents are protected and the facilitythe state’s words, verbatim · CDSS document, Oct 30, 2025 · control 31-AS-20251020163145

Allegation investigated: Facility is unable to provide power during a power outage to residents Facility staff do not keep facility at a comfortable temperature

On 09/29/2025, Licensing Program Analyst (LPA) Lorena Casillas conducted an unannounced 10-day complaint visit to the facility to investigate the above allegations. LPA was greeted and granted access to the facility by staff. LPA met with new Administrator Marissa Drinkhouse and explained the reason for the visit. Entrance interview conducted. At approximately 11:30 am, LPA requested copies of resident and staff rosters. LPA also requested copies of Emergency Disaster Plan, copy of facility internal investigation/maintenance reports, and any documents relevant to the investigation. At 12:15 pm, LPA conducted a physical plant tour to ensure the health and safety of the residents are protected. At approximately 12:45 pm LPA conducted a file review of documents provided. Between 1:00 pm and 03:00 pm, LPA conducted interviews with Administrator, five (5) staff, and eleven (11) out of eighty-eight (88) residents residing at the facility. Continued LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 29, 2025 · control 31-AS-20250924084430

Allegation investigated: Staff did not prevent resident from engaging in verbal altercations with other residents. Staff are not providing a comfortable environment for residents.

On 7/21/2025, Licensing Program Analysts (LPAs) Perchui Milena Khurshudyan and Leslie Ngo-Castaneda conducted an unannounced 10-day complaint visit to the facility to investigate the above allegation. Upon arrival, LPAs introduced themselves by showing their department badges, met with the Facility General Manager Gutierrez Elvis and explained the reason for the visit. Entrance interview conducted. At 9:20am, LPAs requested copies of resident and staff rosters. LPA also requested copies of Physician’s Report, Admission Agreement, Appraisal Needs and Services Plan, Medication list, copy of Incident Reports, copy of facility internal investigation report, and potential documents relevant to the investigation. At approximately 9:45am, LPAs conducted a physical plant tour to ensure the health and safety of the residents are protected. No immediate health and safety hazards were noted during the visit. Between 10:00am – 12:40pm, LPA conducted interviews with the facility General Manager, fothe state’s words, verbatim · CDSS document, Jul 21, 2025 · control 31-AS-20250714092054

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Admission Agreement was inappropraitly completed.

On 8.14.2024 Licensing Program Analyst (LPA) Leslie Ngo-Castaneda arrived at the facility to conduct an unannounced subsequent visit to deliver the determination on the above allegations. LPA was greeted by Elvis Gutierrez who is the Executive Director (ED) of the facility. An entrance interview was conducted. At 10 AM LPA conducted a physical plant tour to ensure the health and safety of the residents in care. Allegation: Admission Agreement was inappropriately completed. It was alleged that the facility’s Admission Agreement was inappropriately completed. Continue to LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Aug 14, 2024 · control 31-AS-20240506163316

Allegation investigated: Staff did not treat resident with respect. Staff yelled at resident.

Licensing Program Analysts (LPAs) Mariana Agban and Michael Cava conducted a complaint visit to the facility to investigate the above allegations. LPAs met with the administrator, Elvis Gutierrez, and advised him of the complaint. Today's investigation consisted of interviews with the administrator, staff, and residents. LPAs also conducted a physical plant inspection of the facility to insure the health and safety of the residents, and a review of records. In regards to the allegations, it was alleged that on or around April 23, 2024, facility administrator yelled at Resident 1 (R1) and accused R1, or R1's pet of bringing scabies into the facility. There were no witnesses identified to confirm these allegations. Interviews with administrator and staff deny the allegations. Interviews with seven (7) of seven residents also deny the allegations, with several residents stating staff and administrator treat them with respect. Based on the information, there was insufficient evidence to cothe state’s words, verbatim · CDSS document, Jun 12, 2024 · control 31-AS-20240610145500

Allegation investigated: Resident sexually abused another resident

Licensing Program Analyst Melissa Spaeth (LPA) conducted an unannounced subsequent complaint investigation for the allegation(s) listed above. LPA was greeted by Busines Office Manager. On 4/10/2023, a complaint was received by the Woodland Hills Adult & Senior Care Regional Office. The complaint was referred to Community Care Licensing Division’s Investigation Branch as an assignment to investigate the complaint on 4/13/2023. The investigation consisted of the following: On 04/11/2023, LPA Spaeth conducted a 10-day visit, toured the physical plant and requested residents’ documentation, the resident roster, and the staff roster. During LPA’s visit, LPA received the requested documentation. On 8/01/2023, LPA Spaeth conducted a subsequent visit and interviewed six staff members and interviewed a resident. Continued- 9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 7, 2024 · control 31-AS-20230410124655

Allegation investigated: Facility failed to follow regulations adopted by the State Fire Marshal for the protection of life and property against fire. Facility did not follow Covid-19 protocol.

On 02/07/24, at 8:50am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Administrator Elvis Gutierrez. LPA disclosed the purpose of the visit. LPA explained the purpose of this visit was to gather information, interviews and deliver findings for this complaint. The investigation consisted of the following: LPA Saucedo asked for the census, requested the staff and resident roster. At 9:45am, LPA toured the physical plant, conducted staff and resident interviews, and received documentation regarding the above allegation(s). 9099C-continued Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 7, 2024 · control 31-AS-20240202120520

Allegation investigated: Emergency disaster plan is not sufficient to meet the needs of residents in an emergency.

On 12/18/2023 at 10:00 a.m. Licensing Program Analyst (LPA) Evelin Rios arrived at the facility to conducted a complaint visit to investigate the above mentioned allegation. LPA was greeted by the General Manager (GM) Elvis Gutierrez. LPA explained the purpose of the visit. LPA interviewed the GM at 10:12 a.m. and obtained copies of the facility's Emergency and Disaster Plan (LIC610E), Building Emergencies - Electrical Outages plan pulled from the Emergency Procedure Manual, a list of the residents in the facility which reflect provisions for appropriate support in the event of an emergency, maintenance log of facility's generator, and a facility calendar displaying a Town Hall Meeting May 31, 2023. At 10:52 a.m. LPA along with the GM conducted a physical plant inspection to assure the health a safety of the residents. Allegation: Emergency disaster plan is not sufficient to meet the needs of residents in an emergency. It was alleged if the facility experiences a power outage lasting lthe state’s words, verbatim · CDSS document, Dec 18, 2023 · control 31-AS-20231208140029

Allegation investigated: Staff do not ensure food served is of good quality for residents in care

Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced initial complaint visit to the facility to investigate the above allegation. LPA met with Executive Director, Elvis Gutierrez, and explained the reason for the visit. --- Staff do not ensure food served is of good quality for residents in care It was alleged that the facility served food that caused resident to be sick and food is left on the counter for an extended time. To investigate the allegation, on 12/07/2023, LPA conducted a physical plant tour at around at 11:00 AM, requested the resident roster at 12:00 PM, interviewed three (03) staff from 12:15 PM – 1:30 PM and interviewed ten (10) residents from around 1:30 PM – 3:30 PM. During the physical plant tour, LPA observed fresh food being prepared and served immediately. (CONT. on LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 7, 2023 · control 31-AS-20231204104907