Royal Oaks is a continuing-care retirement community in Duarte, Los Angeles County, California — state license #191502216, licensed for 250 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 10 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated October 14, 2025 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 13 times and filed 10 documents. The most recent is a facility evaluation report, dated October 14, 2025.
The state's published file for this home includes 5 documents with transcribed findings, dated February 17, 2022 to September 20, 2025. 5 of the 5 carry the state's recorded outcome word: “Unfounded” (1), “Unsubstantiated” (4). 5 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 5 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Oct 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 20, 2025Unsubstantiated
Allegation investigated: Facility staff did not keep resident information confidential. Unqualified staff are providing care to resident(s) in care.
Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced subsequent complaint investigation visit on 09/20/2025, to deliver findings regarding the above allegations. On 09/18/2025, LPA Ramirez conducted an unannounced initial complaint investigation. Due to time constraints, additional interviews were needed and additional time to review records, a need further investigation was documented. During today’s visit, LPA Ramirez was greeted by Charge Nurse Anjelica Ponce and explained the purpose of the visit. The investigation consisted of the following: LPA Ramirez requested and obtained copies of Staff Roster, Resident Roster, copies of the following for Resident#1 (R1): physician's report, needs and services care plan, and physical plant tour. LPA Ramirez conducted the following interviews: Staff#1 - 7 interviews (S1 – S7) and Resident#1-3 Interviews (R1- R3). SEE 9099-C for continued report Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 20, 2025 · control 28-AS-20250916162947
Oct 14, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 4, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 24, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 6, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 15, 2023Unsubstantiated
Allegation investigated: Resident sustained multiple pressure injuries while in care of the facility. Staff did not respond to resident's call for assistance. Staff are not meeting resident's hygiene needs.
*This is a corrected version of initial 10-day complaint investigation dated 8/15/23. No changes to finding.* Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced initial complaint investigation visit on 08/15/23 regarding the above allegations. LPA Ramirez was met by Administrator Andrew Smith and explained the purpose of the visit. The investigation consisted of the following: LPA Ramirez requested and obtained copies of Staff Roster (LIC 500), Resident Roster (LIC 9020), Staff #1 - 4 interviews(S1 – S4), Resident #1 interview (R1 ), Copies of Resident #1 (R1): Profile Face Sheet, Interdisciplinary Notes dated 7/31/23 and 8/1/23, facility staff response notes for the month of July 2023, Doctor’s Order Sheet dated 5/18/23 through 7/25/23, Pomona Valley Hospital History and Physical Report dated 8/1/23, Addendum to Care and Residence Agreement dated 10/4/22, Preplacement Appraisal Information dated 7/26/20, Physician’s Report dated 5/20/20, Device Activity Reportsthe state’s words, verbatim · CDSS document, Sep 15, 2023 · control 28-AS-20230811161004
Aug 24, 2023Unsubstantiated
Allegation investigated: Staff did not respond to resident's call for assistance in a timely manner. Staff did not provide medical assistance to resident in a timely manner. Food services are inadequate. Staff do not ensure resident's special diet is followed. Staff did not safeguard resident's personal belongings. Staff threatened resident. Staff placed unsafe equipment in resident's room. Facility is in disrepair. Facility did not follow Covid-19 testing protocols.
Licensing Program Analyst (LPA) Kruz Long conducted an unannounced complaint visit to the facility. Upon arrival, LPA met with Jill Crowell (Director of Resident Services) and explained the purpose of the visit. A short time later Eusebio (Sev) Tiendia (Director of Wellness) also met with LPA and assisted with the complaint investigation. During the initial visit on 09/21/22, LPA obtained a copy of the Staff/Resident rosters, Admission Agreement (R#1) and Charge Statement. LPA also toured the facility with Jill Crowell, interviewed Staff #1 and #2 in the conference room and interviewed Resident #1 (R#1) in their living unit. During today's visit, LPA obtained a copy of the Staff/Resident rosters and interviewed Residents #2 to #10 in the office. Continue to LIC9099C.... Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 24, 2023 · control 28-AS-20220915141701
Aug 15, 2023Unsubstantiated
Allegation investigated: Resident sustained multiple pressure injuries while in care of the facility. Staff did not respond to resident's call for assistance. Staff are not meeting resident's hygiene needs.
Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced initial complaint investigation visit on 08/15/23 regarding the above allegations. LPA Ramirez was met by Administrator Andrew Smith and explained the purpose of the visit. The investigation consisted of the following: LPA Ramirez requested and obtained copies of Staff Roster (LIC 500), Resident Roster (LIC 9020), Staff #1 - 4 interviews(S1 – S4), Resident #1 interview (R1 ), Copies of Resident #1 (R1): Profile Face Sheet, Interdisciplinary Notes dated 7/31/23 and 8/1/23, facility staff response notes for the month of July 2023, Doctor’s Order Sheet dated 5/18/23 through 7/25/23, Pomona Valley Hospital History and Physical Report dated 8/1/23, Addendum to Care and Residence Agreement dated 10/4/22, Preplacement Appraisal Information dated 7/26/20, Physician’s Report dated 5/20/20, Device Activity Reports dated 7/31/23 and 8/1/23, Special Incident Reports (SIR) for R1, and physical plant tour. See 9099-C for contithe state’s words, verbatim · CDSS document, Aug 15, 2023 · control 28-AS-20230811161004
Year-by-year trend
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Is Royal Oaks licensed?
Yes — Royal Oaks is a licensed continuing-care retirement community in Duarte (Los Angeles County): California license #191502216, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 250 residents. State records list 10 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated October 14, 2025, appears in the inspection record on this page.
Can Royal Oaks care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Royal Oaks with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordFACILITY SERVES ELDERLY, AGES 60 AND ABOVE. A MAXIMUM OF 25 NON-AMBULATORY IN THE BRADBURY BLDG. HOSPICE WAIVER APPROVED FOR FOUR RESIDENTS.
How much does Royal Oaks cost?
California's public licensing record does not include Royal Oaks's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Royal Oaks accept Medi-Cal or the Assisted Living Waiver?
Royal Oaks is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
30 of 250 beds occupied (12%) when the state visited on September 20, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Royal Oaks?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 13 state visits and 10 dated documents since 2021 for Royal Oaks; 5 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 20, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2023
2022
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 13 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
Who runs Royal Oaks?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Humangood & Humangood Socal, who operates 4 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(626) 359-9371Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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