Hallmark Of Bakersfield is a residential care home for the elderly (RCFE) in Bakersfield, Kern County, California — state license #157209304, licensed for 99 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 15 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated April 8, 2026 — published below in full, verbatim and unscored.

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Hallmark Of Bakersfield

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Residential care home for the elderly (RCFE) · Large community, 99 residents · Bakersfield, CA · Kern County
LicensedWheelchairMemory careHospiceBedridden
No openings reportedBeds change hands in days ·
License #157209304, held since 2023 · read from the California state record on August 2, 2026 ·See on State Site →
2001 Akers Road · Bakersfield, Kern County
Phone
(661) 834-0200
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryVerified in record
Dementia / memory careVerified in record
Hospice careVerified in record
Bedridden careVerified in record

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. FIRE CLEARANCE APPROVED FOR NINETY-NINE (99) WHERE SEVENTY-SIX (76) CAN BE NON-AMBULATORY AND TWENTY-THREE (23) CANBE BEDRIDDEN IN ANY ROOM ON THE FIRST FLOOR. HOSPICE WAIVER APPROVED FOR TWENTY-FIVE (25). DEMENTIA AND BEDRIDDEN PLAN SUBMITTED.State service designations935 - ELDERLY · 983 - RCFE / DEMENTIA · 985 - RCFE / HOSPICEthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2023, the state has visited this home 22 times and filed 15 documents. The most recent is a facility evaluation report, dated April 8, 2026.

Most recent state visit
April 8, 2026
Occupancy at the December 18, 2025 visit
62 of 99 beds

The state's published file for this home includes 7 documents with transcribed findings, dated January 27, 2024 to December 18, 2025. 7 of the 7 carry the state's recorded outcome word: “Substantiated” (5), “Unfounded” (1), “Unsubstantiated” (1). 7 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 7 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 13 of 15 documentsFull record on the state’s site →
20262 state visits · 2 documents
Apr 8, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 23, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20255 state visits · 5 documents
Dec 18, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff did not report incident to responsible party

Licensing Program Analysts (LPA) J. Duarte and L. Xiong conducted an unnounced complaint investigation visit to the facility. During the course of this complaint investigation LPAs interviewed staff on duty and residents. LPAs obtained and reviewed facility records. It was determined based on the interviews and records review that the above allegation is SUBSTANTIATED. The evidence from the investigation indicated that a report was not generated and sent to licensing for an incident that occurred on 11/18/25. Based on LPAs observations and interviews which were conducted and reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, are being cited on the attached LIC 9099D.” Substantiatedthe state’s words, verbatim · CDSS document, Dec 18, 2025 · control 24-AS-20251211122424
Aug 16, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff do not administer resident's medication in a timely manner Staff mismanage resident's medication

Licensing Program Analyst (LPA) Shawna Doucette arrived at the facility unannounced for a complaint investigation. LPA was granted entry by Staff Monica Anayas. LPA contacted Administrator via telephone who advised Wellness Director Tiffany Luaces would respond to assist with the visit. LPA met with Tiffany Luaces. LPA interviewed staff and residents. LPA reviewed records. Based on records review and interviews, allegation Staff do not administer resident's medication in a timely manner, R1's medications show administered twice on the morning of May 6, 2025 once at 7:46 AM and at 9:42 AM for Buspirone and Carvedilol. Facility crossed out the 9:42 AM medication on these two and left the 7:46 AM medication. On May 16. 2025 Fluxotine shows it is supposed to be administered at 8 am and was not administered until 10:05 AM. On May 6, 2025 Losartan is supposed to be administered at 8 am and was not administered until 10:25 am according to records. Substantiatedthe state’s words, verbatim · CDSS document, Aug 16, 2025 · control 24-AS-20250606105352
Mar 27, 2025Complaint investigation reportSubstantiated

Allegation investigated: Resident eloped from the facility due to lack of care or supervision from staff Staff did not give resident medication as prescribed

Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to commence a complaint investigation. LPA identified herself and explained the purpose of the visit with Administrator Ashley Candelas. LPA interviewed staff. LPA requested a copy of R1's file, MARS log and doctors order. Based on interviews and records review conducted, on 3/1/25 R1 was found down the street from the facility by Bakersfield Police Department patrolling the area. Bakersfield Police Department contacted ambulance due to R1 having a fall. R1was transported by ambulance to the hospital arriving at 11:03 PM. Interviews concluded staff did not check on R1 from 10 PM to 5:30 AM. Facility staff realized R1 was missing on 3/2/25 at 5:30 AM. Facility staff called 911 and contacted local hospitals, where R1 was located at the hospital. Substantiatedthe state’s words, verbatim · CDSS document, Mar 27, 2025 · control 24-AS-20250321154050
Mar 19, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff speaks inappropriately to residents in care

Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to commence a complaint investigation. LPA identified herself and explained the purpose of the visit with Administrator Ashley Candelas. LPA interviewed staff and residents. LPA toured the facility. LPA obtained copies of R1's file, R2's file, S1's file and the transportation schedule. Based on interviews conducted, staff spoke inappropriately to residents in care. R1 and R2 were in an arugment where staff responded to assist residents. S1 attempted to difuse the situation in an inappropriate manner. Consistant statements were made from residents. Substantiatedthe state’s words, verbatim · CDSS document, Mar 19, 2025 · control 24-AS-20250318132523
Mar 5, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20245 state visits · 6 documents
Nov 7, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff mishandles the residents medications

Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to commence a complaint investigation. LPA identified herself and explained the purpose of the visit with Staff Stephanie Villanueva. LPA met with Administrator Ashley Candelas. LPA interviewed staff and residents. LPA toured the facility. LPA obtained copies of order and took photos of medication error. Based on records review R5 recieved a prescribed PRN on 11/3/24 at 8:07 PM and at 10:43 PM. PRN instructions state medication is to be given every 4 hours not more than twice within a 24 hour period. Based on the Departments interviews and records review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Article 8, is being cited on the attached LIC 9099D. A copy of this report was provided. An exit interview was conducted and a copy of this report was provided. Substantiatedthe state’s words, verbatim · CDSS document, Nov 7, 2024 · control 24-AS-20241028085831
Sep 4, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff does not prevent the spread of COVID. Staff does not ensure facility is in good repair. Staff does not ensure laundry needs are being met. Staff does not allow residents access to restroom. Staff does not provide nutritious foods.

Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to commence a complaint investigation. LPA identified herself and explained the purpose of the visit with Staff Stephanie Villanueva. LPA met with Administrator Ashley Candelas. LPA interviewed staff and residents. LPA toured the facility. LPA observed Rooms 108 and 215. LPA observed the elevator to be working. LPA obtained receipts for repairs and orders. LPA reviewed menu and took photos of lunch being served. Based on interviews and records review, facility is following Covid 19 protocols. LPA reviewed facility's infection control plan. Facility isolated the 4 Covid positive residents and sent 1 positive resident to the hospital and facility did not have any further positives. Facility also isolated all that were in close contact with positive residents. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 4, 2024 · control 24-AS-20240828100106
Mar 26, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 6, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 27, 2024Complaint investigation reportUnfounded

Allegation investigated: Staff are preventing resident from having visits

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to open a complaint investigation. LPA met with facility staff facility Medication Technician, and explained the purpose of today's visit. LPA Hurt also read the report vis phone to Facility Wellness Director, Tiffany Luaces Regarding the allegation Staff are preventing resident from having visits. The facility has not sent any communication to Resident 1's Responsible Party excluding anyone from visiting Resident 1 at the facility. Based on the information received, we have found that the complaint is Unfounded, meaning that the allegation is false, could not have happened, and/or is without reasonable basis, therefore is dismissed. Exit interview conducted with, Medication Technician Melinda,Alfaro , and a copy of this report provided. Unfoundedthe state’s words, verbatim · CDSS document, Jan 27, 2024 · control 24-AS-20240125152348
Jan 27, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations3typical 1
Type B citations2typical 1
Substantiated complaints6typical 2
Total complaints8typical 7
State visits on file22typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2023.
Year-by-year trend
YearVisitsDocumentsSubstantiated2026220202555420245612023220
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

≈ $3,500–$5,500 /mo
our estimate — Kern County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Call (661) 834-0200

Is Hallmark Of Bakersfield licensed?

Yes — Hallmark Of Bakersfield is a licensed residential care home for the elderly (RCFE) in Bakersfield (Kern County): California license #157209304, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 99 residents. State records list 15 inspection and complaint documents since 2023; the most recent, a facility evaluation report dated April 8, 2026, appears in the inspection record on this page.

Can Hallmark Of Bakersfield care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Hallmark Of Bakersfield with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. FIRE CLEARANCE APPROVED FOR NINETY-NINE (99) WHERE SEVENTY-SIX (76) CAN BE NON-AMBULATORY AND TWENTY-THREE (23) CANBE BEDRIDDEN IN ANY ROOM ON THE FIRST FLOOR. HOSPICE WAIVER APPROVED FOR TWENTY-FIVE (25). DEMENTIA AND BEDRIDDEN PLAN SUBMITTED.

How much does Hallmark Of Bakersfield cost?

California's public licensing record does not include Hallmark Of Bakersfield's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Kern County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Hallmark Of Bakersfield accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at Hallmark Of Bakersfield through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in Kern County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

62 of 99 beds occupied (63%) when the state visited on December 18, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Hallmark Of Bakersfield?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 22 state visits and 15 dated documents since 2023 for Hallmark Of Bakersfield; 7 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 18, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

7 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not report incident to responsible party
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analysts (LPA) J. Duarte and L. Xiong conducted an unnounced complaint investigation visit to the facility. During the course of this complaint investigation LPAs interviewed staff on duty and residents. LPAs obtained and reviewed facility records. It was determined based on the interviews and records review that the above allegation is SUBSTANTIATED. The evidence from the investigation indicated that a report was not generated and sent to licensing for an incident that occurred on 11/18/25. Based on LPAs observations and interviews which were conducted and reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, are being cited on the attached LIC 9099D.” Substantiated— CDSS inspection report, December 18, 2025 · control 24-AS-20251211122424
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff do not administer resident's medication in a timely manner Staff mismanage resident's medication
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Shawna Doucette arrived at the facility unannounced for a complaint investigation. LPA was granted entry by Staff Monica Anayas. LPA contacted Administrator via telephone who advised Wellness Director Tiffany Luaces would respond to assist with the visit. LPA met with Tiffany Luaces. LPA interviewed staff and residents. LPA reviewed records. Based on records review and interviews, allegation Staff do not administer resident's medication in a timely manner, R1's medications show administered twice on the morning of May 6, 2025 once at 7:46 AM and at 9:42 AM for Buspirone and Carvedilol. Facility crossed out the 9:42 AM medication on these two and left the 7:46 AM medication. On May 16. 2025 Fluxotine shows it is supposed to be administered at 8 am and was not administered until 10:05 AM. On May 6, 2025 Losartan is supposed to be administered at 8 am and was not administered until 10:25 am according to records. Substantiated— CDSS inspection report, August 16, 2025 · control 24-AS-20250606105352
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident eloped from the facility due to lack of care or supervision from staff Staff did not give resident medication as prescribed
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to commence a complaint investigation. LPA identified herself and explained the purpose of the visit with Administrator Ashley Candelas. LPA interviewed staff. LPA requested a copy of R1's file, MARS log and doctors order. Based on interviews and records review conducted, on 3/1/25 R1 was found down the street from the facility by Bakersfield Police Department patrolling the area. Bakersfield Police Department contacted ambulance due to R1 having a fall. R1was transported by ambulance to the hospital arriving at 11:03 PM. Interviews concluded staff did not check on R1 from 10 PM to 5:30 AM. Facility staff realized R1 was missing on 3/2/25 at 5:30 AM. Facility staff called 911 and contacted local hospitals, where R1 was located at the hospital. Substantiated— CDSS inspection report, March 27, 2025 · control 24-AS-20250321154050
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff speaks inappropriately to residents in care
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to commence a complaint investigation. LPA identified herself and explained the purpose of the visit with Administrator Ashley Candelas. LPA interviewed staff and residents. LPA toured the facility. LPA obtained copies of R1's file, R2's file, S1's file and the transportation schedule. Based on interviews conducted, staff spoke inappropriately to residents in care. R1 and R2 were in an arugment where staff responded to assist residents. S1 attempted to difuse the situation in an inappropriate manner. Consistant statements were made from residents. Substantiated— CDSS inspection report, March 19, 2025 · control 24-AS-20250318132523

2024

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff mishandles the residents medications
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to commence a complaint investigation. LPA identified herself and explained the purpose of the visit with Staff Stephanie Villanueva. LPA met with Administrator Ashley Candelas. LPA interviewed staff and residents. LPA toured the facility. LPA obtained copies of order and took photos of medication error. Based on records review R5 recieved a prescribed PRN on 11/3/24 at 8:07 PM and at 10:43 PM. PRN instructions state medication is to be given every 4 hours not more than twice within a 24 hour period. Based on the Departments interviews and records review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Article 8, is being cited on the attached LIC 9099D. A copy of this report was provided. An exit interview was conducted and a copy of this report was provided. Substantiated— CDSS inspection report, November 7, 2024 · control 24-AS-20241028085831
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff does not prevent the spread of COVID. Staff does not ensure facility is in good repair. Staff does not ensure laundry needs are being met. Staff does not allow residents access to restroom. Staff does not provide nutritious foods.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to commence a complaint investigation. LPA identified herself and explained the purpose of the visit with Staff Stephanie Villanueva. LPA met with Administrator Ashley Candelas. LPA interviewed staff and residents. LPA toured the facility. LPA observed Rooms 108 and 215. LPA observed the elevator to be working. LPA obtained receipts for repairs and orders. LPA reviewed menu and took photos of lunch being served. Based on interviews and records review, facility is following Covid 19 protocols. LPA reviewed facility's infection control plan. Facility isolated the 4 Covid positive residents and sent 1 positive resident to the hospital and facility did not have any further positives. Facility also isolated all that were in close contact with positive residents. Unsubstantiated— CDSS inspection report, September 4, 2024 · control 24-AS-20240828100106
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedStaff are preventing resident from having visits
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to open a complaint investigation. LPA met with facility staff facility Medication Technician, and explained the purpose of today's visit. LPA Hurt also read the report vis phone to Facility Wellness Director, Tiffany Luaces Regarding the allegation Staff are preventing resident from having visits. The facility has not sent any communication to Resident 1's Responsible Party excluding anyone from visiting Resident 1 at the facility. Based on the information received, we have found that the complaint is Unfounded, meaning that the allegation is false, could not have happened, and/or is without reasonable basis, therefore is dismissed. Exit interview conducted with, Medication Technician Melinda,Alfaro , and a copy of this report provided. Unfounded— CDSS inspection report, January 27, 2024 · control 24-AS-20240125152348

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 22 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
3
typical for this size: 1
Type B citations
2
typical for this size: 1
Substantiated complaints
6
typical for this size: 2
Total complaints
8
typical for this size: 7
State visits on file
22
typical for this size: 19
See the full inspection record on the state's site →
Talk to this home directly

You can call them yourself, anytime — you never have to go through us.

(661) 834-0200
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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