This licence is listed as closed. The state lists it as “Closed, Licensee Initiated”, October 26, 2026.

Small home · Union City

St. Therese Care Home II

Name: St. Therese Care Home II
Address: 2640 Mallard Court, Union City, CA, 94587, US
Telephone: (510) 972-0332

2640 Mallard Court, Union City, CA 94587Closed in state record

About this record

This page keeps the history of license #15601391. It does not describe current care or pricing at this address.

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At a glance

Care approvals recorded under this license: Wheelchair · Hospice; State licensing record · October 26, 2026
Home size: 6 while this license was open; Small care home · the state license record

(510) 972-0332From the state licensing record · October 26, 2026

Care and support

These approvals belong to the closed license. They do not establish current care services at this address.

Wheelchair / non-ambulatoryRecorded under this license · up to 6 residents
Hospice careRecorded under this license · up to 3 residents

Not on file in this record: Dementia / memory care and Bedridden.

State licensing record · October 26, 2026. A different license at this address has its own record.

Read the state’s own wording

AGE RANGE 60 AND OVER. ALL MAY BE NON-AMBULATORY. LICENSE SUBJECT TO TERMS AND CONDITIONS OF HOSPICE WAIVER FOR THREE (3) RESIDENTS ONLY.

935 - ELDERLY

CDSS record, verbatim · October 26, 2026

Previously reported costs

This license is listed as closed. A current stay cannot be priced under this license.

Published prices are not on file for this license. Browse nearby homes to compare their reported costs.

This license is listed as closed. Ask the program about current options. The waiver pays for care services, not room and board.

Daily life

Descriptions collected for this closed license. They do not describe current services at this address.

Daily-life descriptions are not on file for this license. See nearby homes for current listings.

Where it is

2640 Mallard Court, Union City, CA 94587Address from the public record · October 26, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

Washington HospitalHospital · General acute care, on the state’s list3.9 mi

Straight-line distances; check the drive or the walk. Hospital: the nearest general acute care hospital on the state’s list (CDPH, September 16, 2026).

Open directions

The state record

California inspects every licensed home and publishes what it found. A citation does not make a home unsafe, and an empty file does not make a home good.

CDSS public record, read October 26, 2026 · License #15601391 · See the state’s own record

The last 36 months — 5 of 9 documents

20262 state visits · 2 documents

Apr 22, 2026Facility evaluation reportCase Management - OtherReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) K. Nguyen conducted a Case Management visit as a result of licensee requested closure of the facility. Upon arrival at 9:00am, LPA met with Administrator(ADM), Rachel White and Faith Oribello. On 3/26/2026, Licensee issued a proper 30-day notice to all residents on 2/1/26 and sent LPA a copy via email of notice. Starting at 9:30am, LPA toured entire facility with Licensee including kitchen, bathrooms, bedrooms, common areas, backyard and garage. LPA confirmed all residents have moved out. Licensee surrendered her facility license during today's visit. A forfeiture letter will be mailed to licensee/ADM at a later time. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Apr 22, 2026

Mar 11, 2026Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

On 03/11/2026 at 9:00 AM, Licensing Program Analyst (LPA) K. Nguyen arrived unannounced to conduct a 1-Year Annual Required inspection. LPA met with Care Staff, Josielyn Ranosa, and explained the purpose of the visit. Administrator Rachel White was not available, however CO- Administrator Faith Oribello gave authorization on the phone for Care Staff to sign the report. Administrator certificate is current (7022033740 exp: 04/16/26). The facility’s fire clearance was approved for six (6), all may be non-ambulatory, and three (3) hospice waiver. LPA toured the facility with staff inside and out, including but not limited to bedrooms, bathrooms, kitchen, common area, and backyard. The facility consists of 5 total bedrooms, of which 4 bedrooms are occupied by the residents, and 1 bedroom is occupied by staff. There are no bodies of water observed. A comfortable temperature is maintained at 72 degrees Fahrenheit. LPAs observed that lighting in all rooms is adequate for the comfort and safety of the residents. The temperature of the hot water in the residents’ shared bathroom was measured at 115.9°F. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week's supply of nonperishable and 2 days' supply of perishable foods. Report Continued on LIC 809c… Report Continued… Carbon monoxide detectors were in operation during the visit. The fire extinguisher was last serviced on 09/8/2025. Emergency Disaster Plan was last posted on 1/14/2026. The first aid kit was observed to be complete. The emergency disaster drill was last conducted on 01/15/2026. Liability insurance dated: 3/8/25 to 3/8/26 LPA reviewed 1 resident's records. LPA reviewed 4 staff records, and all are associated with the facility. LPA reviewed a sample of residents’ medications. THE FOLLOWING DEFICIENCIES WERE OBSERVED DURING THE VISIT: · At 10:15 am, LPA conducted a file review of resident PRNs that were not documented on the Medication Administration Record (MAR). · At 10:17 am, LPA conducted a file review of the resident's file, and the resident had no record of PRN. · At 10:20 am, LPA conducted a file review of the resident's medication, which is not listed on MAR. Report continue on LIC 809... Report continued... · At 10:30 am, LPA observed a cockroach crawling on the wall, floor, and a dead cockroach inside/ outside the refrigerator · At 10:35 am, LPA observed expired food and moldy food inside the refrigerator · At 11:25 am, LPA observed liquid detergent underneath the sink · At 11:35 am, LPA observed that three sliding door net screen ripped - A repeat of 87465(a)(6) and 87465(c)(2) is issue on today date in the amount of $250 + $250 = $500. The Facility was cited from the California Code of Regulations, Title 22, and/or Health and Safety Code. Failure to correct deficiencies by the POC date may result in additional Civil Penalties. An exit interview was conducted with the staff. Appeal Rights and a copy of this report are provided along with LIC421FC.the state’s words, verbatim · CDSS document, Mar 11, 2026

20252 state visits · 2 documents

Sep 10, 2025Facility evaluation reportCase Management - OtherReport on file

Type of visit: Case Management - Other

On 09/10/25 at 10:35AM, Licensing Program Analyst (LPA) K. Nguyen conducted an unannounced Case Management, met with caregiver, Alvin Galang and spoke with Administrator (ADM) Faith Oribello via phone explained the purpose of the visit. ADM was not available during LPA visit. ADM gave permission to Alvin to sign the report. LPA discuss with ADM regarding the outstanding Annual Fee. ADM stated ADM will send confirmation of paid Annual Fee by 9/12/25. No deficiency issue on today date. Exit interview is conducted and a copy of this report is provided.the state’s words, verbatim · CDSS document, Sep 10, 2025

Mar 20, 2025Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

On 03/20/2025 at 2:55 PM, Licensing Program Analysts (LPAs) P. Manalo and K.Nguyen arrived unannounced to conduct 1-Year Annual Required inspection. LPAs met with Care Staff, Alvin Galang, and explained the purpose of the visit. Administrator, Rachel White, gave authorization on the phone for Care Staff to sign the report. Administrator certificate is current. The facility’s fire clearance was approved for six (6) all may be non-ambulatory and three (3) hospice waiver. LPAs toured facility with staff inside and out including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of 5 total bedrooms which 4 bedrooms are occupied by the residents and 1 bedroom is occupied by staff. There are no bodies of water observed. A comfortable temperature is maintained at 72 degrees Fahrenheit. LPAs observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 110.6 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Carbon monoxide detector were in operating condition during visit. Fire extinguisher was last serviced on 01/22/2025. Emergency Disaster Plan was last posted on 03/28/2024. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 01/20/2025. At 3:03 PM, LPA reviewed 5 residents records. At 03:28 PM, LPAs reviewed 4 staff records and all are associated to the facility. At 5:00 PM, LPA reviewed a sample of resident’s medications. Continue to LIC809-C... Continue from LIC809... THE FOLLOWING DEFICIENCIES WERE OBSERVED DURING VISIT: At 4:00 PM, LPAs observed wound care saline, prescribed thick-it, Halls, Isopropyl Alcohol, etc. accessible to residents in care. At 5:15pm LPAs observed residents PRN are not documented on the Medication Administration Record (MAR). At 5:20PM LPAs observed resident medication are not listed on MAR. The Facility was cited from the California Code of Regulations, Title 22 and/or Health and Safety Code Failure to correct deficiencies by POC date may result in additional Civil Penalties. Exit interview conducted with Staff. Appeal Rights and a copy of this report provided.the state’s words, verbatim · CDSS document, Mar 20, 2025

The state marks this report as 9 pages; the online copy we transcribed has 4. You can request the full file from the county licensing office.

20241 state visit · 1 document

Mar 28, 2024Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

On 03/28/2024 at 10:30 AM, Licensing Program Analyst (LPA) A. Gomez arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Caregiver, Alvin Galang and explained the purpose of the visit. LPA spoke with Administrator, Faith Oribello over the phone who approved Caregiver, Alvin Galang to lead the visit. The facility’s fire clearance was approved for 6. Administrator Faith Oribello arrived at 11:42AM LPA toured facility with Caregiver including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of 5 total bedrooms which 4 bedrooms are occupied by the residents and 1 bedroom is occupied by staff. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 69 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 116.7 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide detector were in operating condition during visit. Fire extinguisher was last serviced on 9/20/2023. Emergency Disaster Plan was last posted on 3/28/2024. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 2/28/2024. At 10:45AM, LPA reviewed 4 of 4 residents records. LPA spoke with administrator about ensuring dementia residents get a physicians assessment done annually. At 10:55AM, LPA reviewed 3 staff records and 3 of 3 have current first aid training and associated to the facility. Report continues on LIC 809-C THE FOLLOWING DEFICIENCIES WERE OBSERVED DURING VISIT: At 10:57AM during staff file review LPA observed that S3's file is missing a health screen, and TB result At 11:07AM during facility tour LPA observed multiple unsecured medications unlocked in kitchen for residents and caretakers. LPA observed Caretaker Alvin remove and secure all medications. The following deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and/or Health and Safety Code Failure to correct deficiencies by POC date may result in additional Civil Penalties. Exit interview conducted. Appeal Rights and a copy of this report provided.the state’s words, verbatim · CDSS document, Mar 28, 2024

Earlier years2022 to 2023 · 4 documents

20232 state visits · 3 documents

Aug 4, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Sexual Abuse- Staff masterbating infront of others

On 08/04/2023 at 09:20 AM, Licensing Program Analysts (LPAs) J. Clancy-Czuleger arrived unannounced to deliver findings for the above allegation. LPA explained the purpose of the visit with Administrator. On the allegation facility Sexual Abuse- Staff masturbating Infront of others. Based on record review and interviews there is a staff member who is making sexual advances towards another staff member. S1 would expose himself to S2 and ask S2 to get into bed with S1. During investigation it was shown that this only occurred between these two staff members. This does not fall under the title 22 regulations as there were now residents involved or witnessed this event. CCL does not have jurisdiction on labor issues. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted and a copy of this report provided. Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 4, 2023 · control 15-AS-20230228093307

The state marks this report as 3 pages; the online copy we transcribed has 1. You can request the full file from the county licensing office.

Aug 4, 2023Facility evaluation reportCase Management - DeficienciesDeficiency pages: Type A

Type of visit: Case Management - Deficiencies

While LPA J. Clancy-Czuleger conducted a complaint investigation (15-AS-20230228093307) on 08/04/2023 LPA observed the following deficiencies Based on interviews and observations staff is sleeping in common area including the living room and the kitchen. During interviews with staff, they stated that three staff sleeps in the kitchen and/or living room on fold up cot mattresses that are stored in the staff room where the fourth staff member sleeps. While doing a walk through of the facility LPA observed that all five beds in the home have some form of bed rail. R1 and R2 are on hospice and are permitted to have bed rails. R3 is not on hospice and does not have doctors’ orders for bed rails but has full bed rails. R4 does not have doctor’s order for a bed rail and has it written in on an unsigned physician’s report. The Facility was cited, and citations can be found on the LIC 809-D. Exit interview conducted. Appeal Rights and a copy of this report provided. Exit interview conducted.the state’s words, verbatim · CDSS document, Aug 4, 2023

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87307(a) · Plan of correction due date: Aug 7, 2023

Living accommodations and grounds shall be related to the facility's function. The facility shall be large enough to provide comfortable living accommodations and privacy for the residents, staff, and others who may reside in the facility. This requirement is not met as evidenced by Based on LPA's observation licensee did not comply with the section cited above by allowing staff to sleep on a mattress (that's stored in the garage) in the living room common area. Which poses a potential health and safety risk to residents.the state’s words, verbatim · CDSS document, Aug 4, 2023

Plan of correction: Administrator agreed not to allow staff to sleep in the kitchen or common areas. By POC date, facility will submit to CCLD a written addendum to their operating plan describing how the common areas will be utilized as intended.

From the deficiency page — Deficiency type: Type A · Section cited: CCR87608(a)(5) · Plan of correction due date: Aug 11, 2023

(5) Under no circumstances shall postural supports include ... Bed rails that extend the entire length of the bed are prohibited except for residents who are currently receiving hospice care ...This requirement is not met as evidenced by Based on LPA's observation licensee did not comply with the section cited above by havingthe state’s words, verbatim · CDSS document, Aug 4, 2023

Plan of correction: Administrator agreed to remove the bed rails from R3 and R4 bed. The facility will submit proof of correction to CCLD by POC date.

Jan 28, 2023Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

On 1/28/2023 at 12:40PM, Licensing Program Analyst (LPA) L. Hall arrived unannounced to conduct an Infection Control Inspection. LPA met with Bennet Flores Caregiver and explained the purpose of the visit. LPA spoke with Administrator Maria Bantay, via telephone at 1:20PM and was given approval for caregiver to sign documents. Upon entry, LPA's temperature was not checked. LPA observed screening station and COVID-19 signs were posted on the front door. LPA toured facility including but not limited to common areas, bathrooms, bedrooms, back yard, kitchen, and garage. LPA observed cough etiquette and physical distancing posted in the common areas. All hand washing stations were equipped with soap and paper towel. Hand washing posters were posted at hand washing stations. Hot water temperature in the shared clients’ bathroom was measured at 116.5 degrees Fahrenheit. Fire extinguisher last serviced on 10/06/21. During record review, LPA observed visitors sign-in log. LPA observed facility has a copy of the mitigation plan on file. LPA observed paper supplies are sufficient. Continued on LIC809C. Continued from LIC809. LPA requested the following documents to be submitted to CCLD by 2/6/2023. Personnel Record (LIC500). Updated emergency disaster plan (LIC610E). Facility roster LPA observed the following deficiencies: -At 12:45PM, LPA observed steak knife, and two pair of scissors drying in hospital pitcher on kitchen counter. -At 12:55PM, LPA observed unlocked kitchen drawer with key containing knives. -At 12:58PM, LPA observed Day Quil and other medication in unlocked kitchen pantry with key, Day Quil and congestion medication in refrigerator, and Miralex and Meta Mucil sitting on kitchen counter. -At 1:00PM, LPA observed fire extinguisher was last services 10/6/2021. -At 1:05PM, LPA observed facility did not have a supply of 7-day non-perishables (canned goods and meat) and 2-day perishable (observed 6 bananas, 1 apple, and 5 oranges) -At 1:10PM, LPA observed cough medication sitting on chest of drawers in bedroom #1. -At 1:15PM, LPA observed bed in bedroom #2 was blocking exit (patio door). Continued on LIC809C. Continued from LIC809C. -At 1:20PM, LPA observed cardboard, 3 chair patio chair cushions, and toilet seat on left side of house. -At 1:30PM, LPA observed R3 did not have a doctor's order for the hospital bed. An immediate civil penalty of $500.00 will to assessed on today's date. The deficiencies were observed (see LIC809D) and cited from the California Code of Regulation, Title 22. A $500.00 civil penalty is assessed for deficiency # 87203. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of this report, LIC421IM, and appeal rights provided.the state’s words, verbatim · CDSS document, Jan 28, 2023

The state marks this report as 9 pages; the online copy we transcribed has 7. You can request the full file from the county licensing office.

20221 state visit · 1 document

Apr 28, 2022Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

On 4/28/2022 at 10:00AM, Licensing Program Analyst (LPA) L. Hall arrived unannounced to conduct an Infection Control Inspection. LPA met with Alvin Galang, Caregiver and explained the purpose of the visit. House Manager arrived at 10:40AM. Upon entry, LPA's temperature was checked. LPA observed screening station that contained hand sanitizer, masks and COVID signage. LPA toured facility including but not limited to common areas, bathrooms, bedrooms, kitchen, garage and backyard. LPA observed cough etiquette, physical distancing signs posted, and hand sanitizer dispensers in the common areas. All hand washing stations were equipped with soap and paper towel. Hot water temperature in the shared clients’ bathroom was measured at 106.7 degree Fahrenheit. Fire extinguisher was last serviced on 11/21/2021. During record review, LPA observed facility has a copy of Mitigation Plan on file. LPA observed PPE, food, and paper supplies are sufficient. The following forms are to be updated and submitted to CCLD by 5/05/2022: -LIC500 Personnel Report -LIC308 Designation of Administrative Responsibility Continued on LIC9099C Continued from LIC9099. -LIC610E Emergency Disaster Plan -An updated copy of Administrator certificate The following deficiencies were observed: -At 10:10AM, LPA observed Staff 2 (S2) and Staff 3 (S3) not associated to the facility. -At 10:20AM, LPA observed unlocked garage door with detergent and fabuloso sitting on counter. An immediate civil penalty of $600 was assessed. The following deficiencies were observed (see LIC809D) and cited from the California Code of Regulations, Title 22. Failure to correct deficiencies may result in Civil Penalties. Exit interview conducted. Appeal Rights and a copy of this report provided.the state’s words, verbatim · CDSS document, Apr 28, 2022

The state marks this report as 5 pages; the online copy we transcribed has 4. You can request the full file from the county licensing office.

4 of 6 beds were occupied at the August 4, 2023 state visit — a count on that day, not an opening.

Held this license

St. Therese Hope Corp. DBA St. Therese Care Home II, license first issued in 2008.

The state’s totals for this licenseSince 2008, as the state’s facility page counts them

State visits on file: 9
Total complaints: 1
Substantiated allegations: 0
Type A citations: 0
Type B citations: 0

These are the state’s own totals for this license since 2008, per CDSS records. The state counts them apart from the documents above, and they can differ from what those documents show; the documents say what each visit found. One complaint can contain several allegations.

Compare with homes the same size

	This home	Typical
Type A citations	0	0
Type B citations	0	0
Substantiated allegations	0	0
Total complaints	1	0

“Typical” is the statewide median for licensed homes this size. It does not adjust for years licensed, and older licenses have had more visits and reports. The median is across the 6,916 licensed small board-and-care homes (6 or fewer beds) in the state record. The figures compared are the state’s totals, not the documents.

What the state’s words mean

Routine visita visit the state records as “Required” — a scheduled visit, not one made in answer to a complaintSubstantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents stand in their place.

Open CDSS facility search ↗Report a record error Operate this home? Respond or correct, free →

Frequently asked questions

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about St. Therese Care Home II

Is St. Therese Care Home II licensed?

The state lists this license as “Closed, Licensee Initiated,” per CDSS records as of October 26, 2026.

How many residents is St. Therese Care Home II licensed for?

6 residents while this license was open — a small home, per CDSS records as of October 26, 2026.

Has St. Therese Care Home II been cited?

0 Type A and 0 Type B citations since 2008, per CDSS records as of October 26, 2026. Those records count 9 state visits over the same years.

Is St. Therese Care Home II still open?

This license is listed as closed, per CDSS records as of October 26, 2026.

What does St. Therese Care Home II cost?

This license is listed as closed, per CDSS records as of October 26, 2026.

Among 34 other homes of a similar licensed size across Alameda County that publish a starting rate, the middle half runs $3,000 to $6,000 a month, and the middle figure is $4,500 (n = 34 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date between September and October 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does St. Therese Care Home II take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this license is listed as closed. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license was held by St. Therese Hope Corp. DBA St. Therese Care Home II, per CDSS records as of October 26, 2026.

Is there a hospital nearby?

Washington Hospital is 3.9 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can St. Therese Care Home II keep a resident on hospice?

Hospice care is on this closed license’s record, per CDSS records as of October 26, 2026.