Mrs Scott's Where Heart Is Homes-carmel By The Sea is a residential care home for the elderly (RCFE) in Clovis, Fresno County, California — state license #107208813, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 11 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated December 18, 2025 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 12 times and filed 11 documents. The most recent — a complaint investigation report on December 18, 2025 — closed with the state’s outcome word: “Unfounded.”
The state's published file for this home includes 6 documents with transcribed findings, dated May 10, 2023 to December 18, 2025. 6 of the 6 carry the state's recorded outcome word: “Unfounded” (1), “Unsubstantiated” (5). 6 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 6 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Dec 18, 2025Unfounded
Allegation investigated: Licensee does not ensure staff has a background clearance to provide care to residents
Licensing Program Analyst (LPA) M Vega conducted an unannounced complaint investigation visit for the purpose of delivering the finding for the above allegations. LPA met with Administrator - Phoeun Marez. During the course of this investigation LPA reviewed facility files relevant to the complaint investigation, as well as conducting interviews. It was determined that the above allegations: Licensee does not ensure staff has a background clearance to provide care to residents is found to be UNFOUNDED. Staff per both visits were documents on staff roster. Interviews do not reveal any other names of workers working in the facility there are not associated to facility. Based on the investigation it has been determined the allegations are UNFOUNDED, meaning that the allegations were false, could not have happened or are without a reasonable basis. The complaint has therefore been dismissed. An exit interview was conducted and a copy of the report provided to Administrator - Phoeun Marez.the state’s words, verbatim · CDSS document, Dec 18, 2025 · control 24-AS-20251105162206
Sep 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 3, 2024Unsubstantiated
Allegation investigated: Staff are overmedicating a resident while in care Staff are leaving a resident unattended
This is an amended report On 09/24/2024, Licensing Program Analyst (LPA) V Gorban visited facility stated above to deliver findings. LPA met with Administrator Grace Petil, explained the purpose of the visit. LPA toured facility inside and out, observed residents in care and discussed findings to allegation. Allegation: Staff are overmedicationg a resident while in care. During complaint investigation department reviewed facility records, staff training, interviewed staff and Administrator, and observed the staff and residents during facility visits. Records review revealed that medications were provided to residents as prescribed. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. Report continues on attached LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 3, 2024 · control 24-AS-20240509140647
Jul 30, 2024Unsubstantiated
Allegation investigated: Staff did not follow resident's diet Staff did not assist resident in a timely manner Staff took resident's personal items Uncleared staff working at the facility
On 07/30/2024, Licensing Program Analyst (LPA) V Gorban visited facility stated above to deliver findings. LPA met with Administrator Grace Petil, explained the purpose of the visit. LPA toured facility inside and out, observed residents in care and discussed findings to allegation. Allegation: Staff did not assist resident in a timely manner, Staff took resident's personal items, Uncleared staff working at the facility. Staff did not follow resident's diet. During complaint investigation department reviewed facility records, staff training, interviewed staff and Administrator, and observed the staff and residents during facility visits. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. Report continues on attached LIC9099-A Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 30, 2024 · control 24-AS-20240304102705
Mar 7, 2024Unsubstantiated
Allegation investigated: Staff are unable to effectively communicate with resident.
On 3/07/24, Licensing Program Analyst (LPA) V Gorban visited facility stated above to deliver findings. LPA met with Administrator Grace Petil, explained the purpose of the visit. LPA toured facility inside and out, observed residents in care and discussed findings to allegation. Facility was taken care of 6 residents, two of them was under hospice care. Allegation: Staff are unable to effectively communicate with resident. During complaint investigation department reviewed facility records, staff training, interviewed residents, staff, and Administrator. During resident's stay facility employed interpreter to communicate with resident with communication barrier. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, report signed and copy of this report provided to Administrator for facility records. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 7, 2024 · control 24-AS-20240109112324
Aug 31, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Mrs Scott's Where Heart Is Homes-carmel By The Sea licensed?
Yes — Mrs Scott's Where Heart Is Homes-carmel By The Sea is a licensed residential care home for the elderly (RCFE) in Clovis (Fresno County): California license #107208813, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 11 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated December 18, 2025, was marked “Unfounded” by the state.
Can Mrs Scott's Where Heart Is Homes-carmel By The Sea care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Mrs Scott's Where Heart Is Homes-carmel By The Sea with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 6 NON-AMBULATORY. APPROVED HOSPICE WAIVER FOR 3 RESIDENTS.
How much does Mrs Scott's Where Heart Is Homes-carmel By The Sea cost?
California's public licensing record does not include Mrs Scott's Where Heart Is Homes-carmel By The Sea's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Fresno County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Mrs Scott's Where Heart Is Homes-carmel By The Sea accept Medi-Cal or the Assisted Living Waiver?
Mrs Scott's Where Heart Is Homes-carmel By The Sea is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
5 of 6 beds occupied (83%) when the state visited on December 18, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Mrs Scott's Where Heart Is Homes-carmel By The Sea?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 12 state visits and 11 dated documents since 2021 for Mrs Scott's Where Heart Is Homes-carmel By The Sea; 6 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 18, 2025, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 12 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Mrs Scott's Where Heart Is Homes-carmel By The Sea?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Brice Group Inc, The, who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(559) 298-7992Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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