Mrs Scott's Where Heart Is Homes-carmel By The Sea is a residential care home for the elderly (RCFE) in Clovis, Fresno County, California — state license #107208813, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 11 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated December 18, 2025 — published below in full, verbatim and unscored.

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Mrs Scott's Where Heart Is Homes-carmel By The Sea

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Residential care home for the elderly (RCFE) · Small home, 6 residents · Clovis, CA · Fresno County
LicensedWheelchairHospiceMemory care not on fileBedridden not on file
No openings reportedBeds change hands in days ·
License #107208813, held since 2017 · read from the California state record on August 2, 2026 ·See on State Site →
292 W Trenton Ave · Clovis, Fresno County
Phone
(559) 298-7992
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 6 residents
Dementia / memory careNot on file — ask the home
Hospice careApproved for 3 residents
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. APPROVED FOR 6 NON-AMBULATORY. APPROVED HOSPICE WAIVER FOR 3 RESIDENTS.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 12 times and filed 11 documents. The most recent — a complaint investigation report on December 18, 2025 — closed with the state’s outcome word: “Unfounded.”

Most recent state visit
July 3, 2026
Occupancy at the December 18, 2025 visit
5 of 6 beds

The state's published file for this home includes 6 documents with transcribed findings, dated May 10, 2023 to December 18, 2025. 6 of the 6 carry the state's recorded outcome word: “Unfounded” (1), “Unsubstantiated” (5). 6 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 6 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 7 of 11 documentsFull record on the state’s site →
20252 state visits · 2 documents
Dec 18, 2025Complaint investigation reportUnfounded

Allegation investigated: Licensee does not ensure staff has a background clearance to provide care to residents

Licensing Program Analyst (LPA) M Vega conducted an unannounced complaint investigation visit for the purpose of delivering the finding for the above allegations. LPA met with Administrator - Phoeun Marez. During the course of this investigation LPA reviewed facility files relevant to the complaint investigation, as well as conducting interviews. It was determined that the above allegations: Licensee does not ensure staff has a background clearance to provide care to residents is found to be UNFOUNDED. Staff per both visits were documents on staff roster. Interviews do not reveal any other names of workers working in the facility there are not associated to facility. Based on the investigation it has been determined the allegations are UNFOUNDED, meaning that the allegations were false, could not have happened or are without a reasonable basis. The complaint has therefore been dismissed. An exit interview was conducted and a copy of the report provided to Administrator - Phoeun Marez.the state’s words, verbatim · CDSS document, Dec 18, 2025 · control 24-AS-20251105162206
Sep 19, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20244 state visits · 4 documents
Sep 18, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 3, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are overmedicating a resident while in care Staff are leaving a resident unattended

This is an amended report On 09/24/2024, Licensing Program Analyst (LPA) V Gorban visited facility stated above to deliver findings. LPA met with Administrator Grace Petil, explained the purpose of the visit. LPA toured facility inside and out, observed residents in care and discussed findings to allegation. Allegation: Staff are overmedicationg a resident while in care. During complaint investigation department reviewed facility records, staff training, interviewed staff and Administrator, and observed the staff and residents during facility visits. Records review revealed that medications were provided to residents as prescribed. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. Report continues on attached LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 3, 2024 · control 24-AS-20240509140647
Jul 30, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not follow resident's diet Staff did not assist resident in a timely manner Staff took resident's personal items Uncleared staff working at the facility

On 07/30/2024, Licensing Program Analyst (LPA) V Gorban visited facility stated above to deliver findings. LPA met with Administrator Grace Petil, explained the purpose of the visit. LPA toured facility inside and out, observed residents in care and discussed findings to allegation. Allegation: Staff did not assist resident in a timely manner, Staff took resident's personal items, Uncleared staff working at the facility. Staff did not follow resident's diet. During complaint investigation department reviewed facility records, staff training, interviewed staff and Administrator, and observed the staff and residents during facility visits. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. Report continues on attached LIC9099-A Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 30, 2024 · control 24-AS-20240304102705
Mar 7, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are unable to effectively communicate with resident.

On 3/07/24, Licensing Program Analyst (LPA) V Gorban visited facility stated above to deliver findings. LPA met with Administrator Grace Petil, explained the purpose of the visit. LPA toured facility inside and out, observed residents in care and discussed findings to allegation. Facility was taken care of 6 residents, two of them was under hospice care. Allegation: Staff are unable to effectively communicate with resident. During complaint investigation department reviewed facility records, staff training, interviewed residents, staff, and Administrator. During resident's stay facility employed interpreter to communicate with resident with communication barrier. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, report signed and copy of this report provided to Administrator for facility records. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 7, 2024 · control 24-AS-20240109112324
20231 state visit · 1 document
Aug 31, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations0typical 0
Type B citations2typical 0
Substantiated complaints2typical 0
Total complaints6typical 0
State visits on file12typical 6
“Typical” is the statewide median across the 5,773 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2017.
Year-by-year trend
YearVisitsDocumentsSubstantiated20252202024440202333020221102021110
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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$3,500$5,500 /mo
our estimate — Fresno County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?
How are care plans reviewed when a resident’s needs change?

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Is Mrs Scott's Where Heart Is Homes-carmel By The Sea licensed?

Yes — Mrs Scott's Where Heart Is Homes-carmel By The Sea is a licensed residential care home for the elderly (RCFE) in Clovis (Fresno County): California license #107208813, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 11 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated December 18, 2025, was marked “Unfounded” by the state.

Can Mrs Scott's Where Heart Is Homes-carmel By The Sea care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Mrs Scott's Where Heart Is Homes-carmel By The Sea with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 6 NON-AMBULATORY. APPROVED HOSPICE WAIVER FOR 3 RESIDENTS.

How much does Mrs Scott's Where Heart Is Homes-carmel By The Sea cost?

California's public licensing record does not include Mrs Scott's Where Heart Is Homes-carmel By The Sea's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Fresno County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Mrs Scott's Where Heart Is Homes-carmel By The Sea accept Medi-Cal or the Assisted Living Waiver?

Mrs Scott's Where Heart Is Homes-carmel By The Sea is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

5 of 6 beds occupied (83%) when the state visited on December 18, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Mrs Scott's Where Heart Is Homes-carmel By The Sea?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 12 state visits and 11 dated documents since 2021 for Mrs Scott's Where Heart Is Homes-carmel By The Sea; 6 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 18, 2025, records an allegation the state marked “Unfounded. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

6 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedLicensee does not ensure staff has a background clearance to provide care to residents
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) M Vega conducted an unannounced complaint investigation visit for the purpose of delivering the finding for the above allegations. LPA met with Administrator - Phoeun Marez. During the course of this investigation LPA reviewed facility files relevant to the complaint investigation, as well as conducting interviews. It was determined that the above allegations: Licensee does not ensure staff has a background clearance to provide care to residents is found to be UNFOUNDED. Staff per both visits were documents on staff roster. Interviews do not reveal any other names of workers working in the facility there are not associated to facility. Based on the investigation it has been determined the allegations are UNFOUNDED, meaning that the allegations were false, could not have happened or are without a reasonable basis. The complaint has therefore been dismissed. An exit interview was conducted and a copy of the report provided to Administrator - Phoeun Marez.CDSS inspection report, December 18, 2025 · control 24-AS-20251105162206

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are overmedicating a resident while in care Staff are leaving a resident unattended
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
This is an amended report On 09/24/2024, Licensing Program Analyst (LPA) V Gorban visited facility stated above to deliver findings. LPA met with Administrator Grace Petil, explained the purpose of the visit. LPA toured facility inside and out, observed residents in care and discussed findings to allegation. Allegation: Staff are overmedicationg a resident while in care. During complaint investigation department reviewed facility records, staff training, interviewed staff and Administrator, and observed the staff and residents during facility visits. Records review revealed that medications were provided to residents as prescribed. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. Report continues on attached LIC9099-C UnsubstantiatedCDSS inspection report, September 3, 2024 · control 24-AS-20240509140647
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not follow resident's diet Staff did not assist resident in a timely manner Staff took resident's personal items Uncleared staff working at the facility
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 07/30/2024, Licensing Program Analyst (LPA) V Gorban visited facility stated above to deliver findings. LPA met with Administrator Grace Petil, explained the purpose of the visit. LPA toured facility inside and out, observed residents in care and discussed findings to allegation. Allegation: Staff did not assist resident in a timely manner, Staff took resident's personal items, Uncleared staff working at the facility. Staff did not follow resident's diet. During complaint investigation department reviewed facility records, staff training, interviewed staff and Administrator, and observed the staff and residents during facility visits. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. Report continues on attached LIC9099-A UnsubstantiatedCDSS inspection report, July 30, 2024 · control 24-AS-20240304102705
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are unable to effectively communicate with resident.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 3/07/24, Licensing Program Analyst (LPA) V Gorban visited facility stated above to deliver findings. LPA met with Administrator Grace Petil, explained the purpose of the visit. LPA toured facility inside and out, observed residents in care and discussed findings to allegation. Facility was taken care of 6 residents, two of them was under hospice care. Allegation: Staff are unable to effectively communicate with resident. During complaint investigation department reviewed facility records, staff training, interviewed residents, staff, and Administrator. During resident's stay facility employed interpreter to communicate with resident with communication barrier. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, report signed and copy of this report provided to Administrator for facility records. UnsubstantiatedCDSS inspection report, March 7, 2024 · control 24-AS-20240109112324

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility has no food Staffing is not adequate to meet resident needs
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 7/31/23, Licensing Program Analyst (LPA) V Gorban visited facility stated above to deliver findings. LPA met with Administrator Nastassha Brice, explained the purpose of the visit. LPA toured facility inside and out, observed residents in care and discussed findings to allegations. Facility was taken care of 5 residents, one of them was under hospice care. Allegation: Facility has no food Department reviewed facility records, interviewed residents, staff, and Administrator. During unannounced visits LPAs observed facility staff preparing meals for residents. Facility records provided by AD indicated facility adequately supply facility with groceries. AD provided groceries receipts statements for month of May that indicated that facility shop for groceries weekly. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Report continues on LIC9099-CCDSS inspection report, July 31, 2023 · control 24-AS-20230508104516
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility does not have sufficient staff to care for residents Staff do not have required training Staff are working without fingerprint clearances
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 5/10/23 Licensing Program Analyst (LPA) V Gorban visited facility stated above to deliver findings. LPA met with Administrator Nastassha Brice, explained the purpose of the visit. LPA toured facility inside and out, observed residents in care and discussed findings to allegations. Facility were taken care of 5 residents, one of them was under hospice care. Allegation: Facility does not have sufficient staff to care for residents. LPA reviewed facility records, interviewed residents, staff, and Administrator. Records indicated facility adequately staffed to support care for residents for all shifts, NOC included. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Continuation is on C-form UnsubstantiatedCDSS inspection report, May 10, 2023 · control 24-AS-20230316114923

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 12 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
0
typical for this size: 0
Type B citations
2
typical for this size: 0
Substantiated complaints
2
typical for this size: 0
Total complaints
6
typical for this size: 0
State visits on file
12
typical for this size: 6
See the full inspection record on the state's site →

Who runs Mrs Scott's Where Heart Is Homes-carmel By The Sea?

From the CDSS ownership record, checked August 9, 2026.

Licensed to Brice Group Inc, The, who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.

Talk to this home directly

You can call them yourself, anytime — you never have to go through us.

(559) 298-7992
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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