Corrections

Report an error in any displayed record — operator or family, free — and see every correction we have made.

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What we promise when you report

Every report is acknowledged within 2 business days (the form acknowledges instantly, with a reference number).
A safety-consequential error — a care clearance, Medi-Cal participation, license status — stops displaying the disputed value the same business day it is confirmed as safety-critical, and is fixed within 2 business days of confirmation.
Everything else is resolved, or given a dated written status, within 10 business days.
If we decline a correction, you get the reasons in writing — including exactly what the state record showed and what evidence would change the outcome — and you may add a short statement of dispute that renders beside the record.
Every correction we publish is logged below, permanently.
We never charge anyone, for any reason, to correct the record.

How reports are classified

Class	Covers	What happens
S1 — Safety-consequential fact	A displayed clearance or payment fact that could change a placement decision (dementia, hospice, bedridden, wheelchair, Medi-Cal waiver).	Fail closed same day: the disputed fact stops displaying and shows "not on file — under review" until verified.
S2 — Identity or contact fact	Name, address, phone, capacity, license status — wrong enough to misdirect a family.	Verified against the state record within 5 business days; instant on a verified claimant.
S3 — Dispute of the state's own text	An operator disputes a citation, complaint narrative, or count that is the state’s record, not ours.	A written dispute note renders beside the record within 5 business days; routed to CDSS within 2 — we never adjudicate the state’s text.
S4 — Cosmetic or non-consequential	Formatting, stale non-consequential details, typos.	Batched into the weekly freshness pass.

What if a claim can’t be verified?

The fail-safe is fixed: if we cannot verify a claimed correction against the state record, we keep showing the state record and note the dispute on the affected page. We do not silently override public records on anyone’s word — an operator’s or our own. If you believe the state’s own record is wrong, raise it with CDSS Community Care Licensing as well; once the state’s record changes, our next weekly refresh picks it up, and we will re-check on request.

Operators: what can you do about your listing?

Respond or correct — free, always, no account needed. Use the form above with your license number, or email corrections@covelightcare.com; the same acknowledgment window applies either way. If a record is yours to dispute, we will also publish a short written statement from you alongside the record it concerns, so families see your side next to the state’s text. Reporting an error never affects how your home appears — listing here is never paid.

How fresh is the record you’re correcting?

State records are re-checked weekly. Last full state-record load: October 27, 2026. Last successful pipeline run: November 12, 2026. A missed week shows here as a stale date — we publish the cadence we actually honor. Sources and per-field refresh dates: methodology.

What corrections have been published?

Every correction we make to displayed facility data is logged here permanently — the date it was published, the license number, the field, and what changed — so anyone can audit how often we get things wrong and what we did about it. The log began in July 2026; 1 correction published in 2026 · entries are never edited or removed — a wrong entry gets a new correcting entry of its own.

Date	License #	Field	What changed
2026-10-28	374605072	phone number	Phone number: (760) 972-0309 → (760) 300-3326, as the home told us.

Covelight Care displays California public records; license numbers and record text are the state’s own. How every fact is sourced and refreshed: methodology.