Illustration — no photo of this home on file yet
New Era Guest Home II
Small home·6 while this license was open·Garden Grove, California
- Care approvals on fileWheelchair · HospiceState licensing record · September 13, 2026
- Home size6 while this license was openSmall care home · the state license record
- Licence holderGutierrez, Josefina P.Since 2004 · 2 licensed homes
New Era Guest Home II in Garden Grove held a license for a small care home — a residential care facility for the elderly (RCFE). The license covered 6 residents, first issued in 2004. The state lists this licence as “Closed, Change of Ownership.”
Built from CDSS public records · September 13, 2026. Every fact below names its source and date.
Quick answers and the state record
A citation does not make a home unsafe, and an empty file does not make a home good.
Quick answers about New Era Guest Home II
Is New Era Guest Home II licensed?
The state lists this license as “Closed, Change of Ownership,” per CDSS records as of September 13, 2026.
How many residents is New Era Guest Home II licensed for?
6 residents while this license was open — a small home, per CDSS records as of September 13, 2026.
Has New Era Guest Home II been cited?
0 Type A and 0 Type B citations since 2004, per CDSS records as of September 13, 2026. Those records count 4 state visits over the same years.
Is New Era Guest Home II still open?
This license is listed as closed, per CDSS records as of September 13, 2026.
What does New Era Guest Home II cost?
This license is listed as closed, per CDSS records as of September 13, 2026.
Among 188 other homes of a similar licensed size across Orange County that publish a starting rate, the middle half runs $4,500 to $6,000 a month, and the middle figure is $5,000 (n = 188 other homes publishing a starting rate).
Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.
A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.
Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.
Does New Era Guest Home II take Medi-Cal?
On Medi-Cal’s Assisted Living Waiver: this license is listed as closed. Ask the program about current options. The waiver pays for care services, not room and board.
Who holds the license?
The license was held by Gutierrez, Josefina P., per CDSS records as of September 13, 2026.
Can New Era Guest Home II keep a resident on hospice?
Hospice care is on this closed license’s record, per CDSS records as of September 13, 2026.
New Era Guest Home II license and inspection record
- Name on the license: “NEW ERA GUEST HOME II”, per the CDSS roster as of May 25, 2025.
- License #306002525. The state lists this license as “Closed, Change of Ownership,” per CDSS records as of September 13, 2026.
- This license covered 6 residents — a small home, per CDSS records as of September 13, 2026.
- This license was held by Gutierrez, Josefina P., per CDSS records as of September 13, 2026.
- First licensed in 2004, per CDSS records as of September 13, 2026.
- 4 state inspection visits since 2004, per CDSS records as of September 13, 2026.
- 0 Type A and 0 Type B citations on file since 2004, per CDSS records as of September 13, 2026. The same records count 4 state visits in that period.
- 0 complaints and 0 substantiated allegations on file since 2004, per CDSS records as of September 13, 2026.
- The most recent state visit on file is September 9, 2025, per CDSS records as of September 13, 2026.
California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗
Can they support the care needed?
California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.
- Wheelchair / non-ambulatoryApproved · covers up to 6 residents
- Dementia / memory careNot on file · ask the home
- Hospice careApproved · covers up to 3 residents
- BedriddenNot on file · ask the home
State licensing record · September 13, 2026. An approval may cover specific rooms or residents; it does not establish an opening.
Read the state’s own wording
6 NON-AMBULATORY, HOSPICE WAIVER FOR 3
985 - RCFE / HOSPICE
CDSS record, verbatim · September 13, 2026
As needs change
- Staying through hospice
Hospice waiver on file · covers up to 3 — care may continue at the end of life
Ask: “If hospice is needed, can care continue here until the end?”
State licensing record · September 13, 2026
4 more questions to ask the home
- Two-person transfers or a lift
Not on file
Ask: “If two people or a lift are needed to transfer, can the person stay?”
- Someone awake overnight
Not on file
Ask: “Who is awake overnight, and how do residents ask for help?”
- Medicines
Not on file
Ask: “Who manages the medicines, and what happens when a dose is missed?”
- If memory loss develops
Dementia-care designation not on file
Ask: “If memory loss develops, what would change — and when would a move be needed?”
What it costs here
Typical starting rate
$5,000a month to start
Likely $3,650–$6,850
From homes this size in Orange County · this home’s rate is not on file
Likely monthly total
$5,000a month
Likely $3,650–$6,950
With a shared room and basic help.
An estimate for planning, not a quote. The price is made in the phone call.
See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Memory care is not priced here: a dementia-care designation is not on file for this home. Ask the home.
Starting monthly rate$5,000likely $3,650–$6,850
Too few nearby homes publish a rate, so this is the typical starting rate 186 small homes publish in Orange County, with a wider likely range. This home’s own rate is not on file.
Basic help with daily careUsually includedup to $600
Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).
One-time move-in fee$2,000one time · likely $0–$4,000
Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.
- Likely monthly totalLikely $3,650–$6,950
- $5,000
- First monthWith a one-time move-in fee · likely $4,550–$9,800
- $7,000
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
- Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
- Medi-Cal Assisted Living WaiverThis license is listed as closed. Ask the program about current options. The waiver pays for care services, not room and board.
- SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
- VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
- Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
- MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
Avoid surprises on the billWhat changes the price, and what to ask
- The care level
Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.
- What is billed separately
Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.
- Move-in costs
A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.
- Increases
California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.
- What is the full monthly cost for the room and care we need, and what does it include?
- What would the next care level cost, and who decides when it changes?
- What is billed separately, and is there a one-time fee or deposit at move-in?
- Is any private-pay period required before another payment program can begin?
How this estimate worksWhy this is a county figure
Too few nearby homes publish a rate, so this is the typical starting rate 186 small homes publish in Orange County, with a wider likely range. This home’s own rate is not on file.
- Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
- Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
- Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
- Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
- We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
- It cannot see this home’s specials, how it assesses care, or which rooms are open.
Where it is
- 9831 Royal Palm Blvd., Garden Grove, CA 92841Address from the public record · September 13, 2026. Confirm the entrance with the home before visiting.
A map position is not on file for this address.
The state record
California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.
Since 2021, the state has filed 4 documents for this home, and its records count 4 visits since 2004. The most recent is a facility evaluation report, dated September 9, 2025.
- On file since
- 2021
- State visits
- 4
- Most recent visit
- September 9, 2025
Beside homes the same size
- Type A citations0typical 0
- Type B citations0typical 0
- Substantiated allegations0typical 0
- Total complaints0typical 0
“Typical” is the statewide median across the 6,808 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2004.
Year by year
The last 36 months — 2 of 4 documents
Sep 9, 2025Facility evaluation reportReport on file
Type of visit: Required - 1 Year
Licensing Program Analyst (LPA) Michael Tea conducted an unannounced visit. The purpose of today’s visit was to conduct the Annual Required inspection. LPA Tea was greeted and granted entry into the facility by Administrator (AD) Claudia Olteanu and explained the reason for the visit. Facility is licensed for 6 non-ambulatory residents, with a hospice waiver for three. Currently there are four residents, none are on hospice during today's visit. LPA reviewed two staff files and four resident records. Resident and staff files contained all required documentation. Administrator certificate expires on June 13, 2026. The last disaster drill was conducted on July 1, 2025. LPA Tea along with staff toured the facility. LPA toured the physical plant, checked food service, and the first aid kit. The home consists of 6 resident bedrooms, 2 staff rooms, 5 full bathrooms, living room, dining room, kitchen and garage. LPA observed smoke detectors/carbon monoxide in common areas and bedrooms are operational. Resident bedrooms had the required furniture, bed linens and closet/drawer space to accommodate each resident comfortably. Resident bathrooms were checked. Toilets and water faucets worked properly, grab bars were secure and shower was free of mold/mildew. The water temperature measured at 109.5 Fahrenheit degrees. Resident bath towels, toiletries and personal hygiene supplies were adequately stocked at time of visit. Common areas were clean and clear of hazards; doorways were free of obstructions. First aid kit had all the required elements including bandages, tweezers, thermometer, and scissors. Kitchen was inspected. Perishable and non-perishable food supply was checked and adequately stocked at the time of visit. LPA observed sharps locked in a kitchen drawer. LPA also observed toxin substances to be locked and (Annual inspection continued on LIC809C) inaccessible to residents underneath the kitchen sink and a cabinet by the laundry area. Fire extinguishers in the facility were fully charged. Kitchen appliances are operational. LPA toured the outside grounds there is a basketball hoop for residents to play with. A new set of patio furniture is on the way, there was a delay in delivery. The backyard umbrella was received. Facility show proof of order for the new patio furniture, showing the delayed delivery date. There are two exit gates on both sides of the facilities that are self-latching and operational. LPA observed emergency food and water supply in the garage. Facility provides activities based on their personal choice and health condition. Residents participate in numerous activities like walking around the facility and the neighborhood and exercise. At the time of the visit, LPA observed residents getting haircuts from a hair stylist. LPA reviewed medication storage and administration. Medications are stored in a locked cabinet by the laundry area. Medications are being administered per physician order. LPA checked P&I funds. There are no discrepancies with P&I funds. LPA interviewed residents regarding their quality of care and spoke to staff present regarding care provided. Based on the observation made during today’s visit, no deficiencies were noted today in the areas inspected per Title 22 Division 6 of the California Code of Regulations. This report was reviewed with Administrator Claudia Olteanu and a copy of this report LIC809, along with the 809-C, LIC858, and LIC859 were read and provided to the facilitythe state’s words, verbatim · CDSS document, Sep 9, 2025
Sep 9, 2024Facility evaluation reportReport on file
Type of visit: Required - 1 Year
Licensing Program Analyst (LPA) Michael Tea conducted an unannounced visit. The purpose of today’s visit was to conduct the Annual Required inspection. At 1:17 PM LPA Tea was greeted and granted entry into the facility by caregiver, Lesliroy Briones and explained the reason for the visit. During today’s visit, LPA met with Josefina Gutierrez the administrator of the facility. Facility is licensed for 6 non-ambulatory residents, with a hospice waiver for three. Currently there are three residents, of which one is on hospice during today's visit. Around 1:31 PM LPA reviewed one staff files and training record. LPA reviewed three of three resident records. Residents files and staff files contained all required documentation. Administrator certificate expires on November 17, 2024. At 2:14 PM LPA reviewed medication storage and administration. Medications are stored in a locked cabinet by the laundry area. Medications are being administered per physician order. LPA Tea along with the Administrator toured the facility at 2:23 PM. LPA toured the physical plant, checked food service, and the first aid kit. The home consists of 6 resident bedrooms, 2 private bedrooms, 5 full bathrooms, living room, dining room, kitchen and garage. LPA observed smoke detectors/carbon monoxide in common areas and bedrooms are operational except for one in the common area was not working properly but will be replaced. The nearby rooms have working fire alarms. Resident bedrooms had the required furniture, bed linens and closet/drawer space to accommodate each resident comfortably. During the facility tour, LPA noticed a private room of a non-associated relative residing at the facility. LPA checked Guardian and the personnel roster print out on LIS and residing relative is not cleared or associated with the facility. LPA advised administrator that the relative must obtain background clearance in order to stay at the facility. Resident bathrooms were checked. Toilets and water faucets worked properly, grab bars were secure and shower was free of mold/mildew. Water temperature measured at 116.4 F degrees. Resident bath towels, toiletries and personal hygiene supplies were adequately stocked at time of visit. Annual Report continuation on LIC 809-C Common areas were clean and clear of hazards, doorways were free of obstructions. First aid kit had all the required elements including bandages, tweezers, thermometer, and scissors. Kitchen was inspected. Perishable and non-perishable food supply was checked and adequately stocked at time of visit. LPA observed sharps locked in a kitchen drawer. LPA also observed toxin substances to be locked and inaccessible to residents in a cabinet by the laundry area. Fire extinguisher in the kitchen was fully charged. Kitchen appliances are working except for kitchen stove had one burner not working and advise administrator to repair and clean the burner. LPA toured the outside grounds and there is ample seating and the two exit gates on both sides of the facilities are self latching and operational. LPA observed emergency food and water supply in the garage. Facility provides activities based on their personal choice. Residents participate in numerous activities like walking around the facility and the neighborhood. At the time of the visit, LPA observed residents watching television. LPA interviewed residents regarding their quality of care and spoke to staff present regarding care provided. The following deficiency is being cited per Title 22 Division 6 of the California Code of Regulations and civil penalties are being assessed. An exit interview was conducted with Josefina Gutierrez and a copy of these reports were given to the facility along with a copy of the LIC809C, LIC 858; 859;809-D, LIC9102TV and Appeal Rights.the state’s words, verbatim · CDSS document, Sep 9, 2024
The state marks this report as 4 pages; the online copy we transcribed has 3. You can request the full file from the county licensing office.
What the state’s words mean
CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗
Who holds the licence
Gutierrez, Josefina P., licensed since 2004, operates 2 licensed homes in California. Running more than one home is common and is neither good nor bad on its own.
- New Era Guest Home · Garden Grove
Life here
Rooms, meals, the rhythm of a day, faith and language, pets and house rules — as the home describes them. Tap any detail for its source and date; nothing here is graded.
The home has not described daily life anywhere we have reviewed yet — that is the case for most small homes, and it says nothing about the home. These questions fill in the picture; keep the ones that matter to you.
Other homes nearby
Licensed homes in Orange County. This home has no map location on the state record, so these are not ordered by distance. Every listed home appears on the same terms.
1 Serenity Senior Care Home
Mission Viejo · Small home
$6,250 a month to start · Covelight estimate
A Crown Royale Senior Home
Laguna Niguel · Small home
$5,650 a month to start · Covelight estimate
A Faithful Home
Mission Viejo · Small home
$4,500 a month to start · Listed by the home
A Faithful Home of Anaheim
Anaheim · Small home
$6,500 a month to start · Listed by the home
A Faithful Home of Huntington Beach
Huntington Beach · Small home
$4,500 a month to start · Listed by the home
A Faithful Home of Los Alamitos
Rossmoor · Small home
$7,500 a month to start · Covelight estimate