Illustration — no photo of this home on file yet

Madison Guest Home

Small home·Licensed for 6·Placentia, California

Licensed since 2015Licence #306004711
  • Care approvals on fileWheelchair · Hospice · BedriddenState licensing record · September 13, 2026
  • Estimated starting rate$5,200 a monthCovelight estimate · likely $4,250–$6,400
  • Home sizeLicensed for 6Small care home · a licensed care home (RCFE)
  • Ways to payAsk the homeMedi-Cal ALW participation not on file
  • Last state visitJune 15, 2026CDSS inspection record

Madison Guest Home is a small care home in Placentia — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 6 residents since 2015. Dementia care is not on file.

Built from CDSS public records · September 13, 2026. Every fact below names its source and date.

Quick answers and the state record

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Madison Guest Home

Is Madison Guest Home licensed?

The state lists this license as “Licensed,” per CDSS records as of September 13, 2026.

How many residents is Madison Guest Home licensed for?

6 residents — a small home, per CDSS records as of September 13, 2026.

Has Madison Guest Home been cited?

0 Type A and 0 Type B citations since 2015, per CDSS records as of September 13, 2026. Those records count 7 state visits over the same years.

Is Madison Guest Home still open?

This license was on the CDSS roster as of September 28, 2026.

What does Madison Guest Home cost?

$5,200 a month to start is a Covelight estimate, likely $4,250–$6,400. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Covelight’s estimate starts from the rates 13 small homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

Among 188 other homes of a similar licensed size across Orange County that publish a starting rate, the middle half runs $4,500 to $6,000 a month, and the middle figure is $5,000 (n = 188 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Madison Guest Home take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Lakeview Corporation, per CDSS records as of September 13, 2026.

Is there a hospital nearby?

UCI Health-Placentia Linda is 1.3 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Madison Guest Home keep a resident on hospice?

Hospice care is approved on this license, covering up to 4 residents, per CDSS records as of September 13, 2026.

Madison Guest Home license and inspection record

  • Name on the license: “MADISON GUEST HOME”, per the CDSS roster as of May 25, 2025.
  • License #306004711. The state lists this license as “Licensed,” per CDSS records as of September 13, 2026.
  • Licensed for 6 residents — a small home, per CDSS records as of September 13, 2026.
  • Licensed to Lakeview Corporation, per CDSS records as of September 13, 2026.
  • First licensed in 2015, per CDSS records as of September 13, 2026.
  • 7 state inspection visits since 2015, per CDSS records as of September 13, 2026.
  • 0 Type A and 0 Type B citations on file since 2015, per CDSS records as of September 13, 2026. The same records count 7 state visits in that period.
  • 0 complaints and 0 substantiated allegations on file since 2015, per CDSS records as of September 13, 2026.
  • The most recent state visit on file is June 15, 2026, per CDSS records as of September 13, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Can they support the care needed?

California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.

  • Wheelchair / non-ambulatoryApproved · covers up to 6 residents
  • Dementia / memory careNot on file · ask the home
  • Hospice careApproved · covers up to 4 residents
  • BedriddenApproved · covers up to 1 resident

State licensing record · September 13, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
SIX NON-AMBULATORY OF WHICH ONE(1) MAY BE BEDRIDDEN. HOSPICE WAIVER FOR FOUR(4)

935 - ELDERLY

CDSS record, verbatim · September 13, 2026

As needs change

  • Staying through hospice

    Hospice waiver on file · covers up to 4 — care may continue at the end of life

    Ask: “If hospice is needed, can care continue here until the end?”

    State licensing record · September 13, 2026

4 more questions to ask the home
  • Two-person transfers or a lift

    Not on file

    Ask: “If two people or a lift are needed to transfer, can the person stay?”

  • Someone awake overnight

    Not on file

    Ask: “Who is awake overnight, and how do residents ask for help?”

  • Medicines

    Not on file

    Ask: “Who manages the medicines, and what happens when a dose is missed?”

  • If memory loss develops

    Dementia-care designation not on file

    Ask: “If memory loss develops, what would change — and when would a move be needed?”

What it costs here

Covelight estimate

$5,200a month to start

Likely $4,250–$6,400

From 13 nearby homes that publish rates · this home’s rate is not on file

Likely monthly total

$5,200a month

Likely $4,250–$6,550

With a shared room and basic help.

An estimate for planning, not a quote. The price is made in the phone call.

See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Room
Daily care
Sharing the room

Memory care is not priced here: a dementia-care designation is not on file for this home. Ask the home.

  • Starting monthly rate$5,200likely $4,250–$6,400

    Covelight’s estimate starts from the rates 13 small homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,000one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $4,250–$6,550
$5,200
First monthWith a one-time move-in fee · likely $4,950–$9,650
$7,200
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
If the money runs out, what Medi-Cal covers
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

  • What is the full monthly cost for the room and care we need, and what does it include?
  • What would the next care level cost, and who decides when it changes?
  • What is billed separately, and is there a one-time fee or deposit at move-in?
  • Is any private-pay period required before another payment program can begin?
How this estimate worksWithin 25% for 7 in 10 homes in testing

Covelight’s estimate starts from the rates 13 small homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

13 homes like this within 3 miles publish starting rates mostly between $4,500–$6,800.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 13 nearby homes behind this estimate

Where it is

  • 219 E. Madison Avenue, Placentia, CA 92870Address from the public record · September 13, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

The state record

California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.

Since 2021, the state has filed 8 documents for this home, and its records count 7 visits since 2015. The most recent is a facility evaluation report, dated June 15, 2026.

On file since
2021
State visits
7
Most recent visit
June 15, 2026

Beside homes the same size

  • Type A citations0typical 0
  • Type B citations0typical 0
  • Substantiated allegations0typical 0
  • Total complaints0typical 0

“Typical” is the statewide median across the 6,808 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2015.

Year by year
YearVisitsDocumentsSubstantiated20261102025330202411020221102021220

The last 36 months — 5 of 8 documents

20261 state visit · 1 document
Jun 15, 2026Facility evaluation reportReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Claudia Gutierrez made an unannounced visit for the purpose of conducting a Required/Annual Inspection. LPA was greeted and granted entry by Volunteer Dave Cornejo. LPA met with Staff Arlyne Cornejo and the purpose of the inspection was discussed. During the inspection, LPA and Staff Dennis Cornejo conducted a tour of the inside and outside of the facility, common areas, resident rooms, kitchen, garage and observed the following: This is a one-story home with six resident bedrooms, one staff bedroom, three bathrooms, and attached two-car garage. All resident bedrooms had the required furnishings. LPA observed all resident beds had linens and blankets. The backyard has a shaded sitting area. LPA observed residents watching television in the living room and resting in their respective bedrooms. Bathrooms were observed to be free of debris and mildew and faucets and toilets were operational. Water temperature tested between 112.2–114.0 degrees Fahrenheit. LPA observed the facility has a 2-day supply of perishables and a 7-day supply of non-perishable food as required by regulations. Smoke detectors and carbon monoxide detectors tested operational. Fire extinguisher was observed to be fully charged with service tag dated November 6, 2025. Gas stove, microwave, laundry washer and dryer were observed to be operable. Medication cabinet was observed to be locked. LPA reviewed medication and medication administrator records for select residents and did not observe any discrepancies. LPA reviewed three resident files and two staff files. One of three resident files did not include results of an examination for Communicable tuberculosis; a Deficiency was cited on today’s date. LPA interviewed three residents and two staff. Based on the observations made during today’s inspection, one deficiency is being cited per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted, and a copy of this report and appeal rights was left at the facility.the state’s words, verbatim · CDSS document, Jun 15, 2026
20253 state visits · 3 documents
Oct 31, 2025Facility evaluation reportReport on file

Type of visit: POC

Licensing Program Analyst (LPA) Claudia Gutierrez made an unannounced Plan of Correction (POC) inspection for the purpose of following up on deficiency re-cited during POC visit on October 23, 2025. LPA was greeted and granted entry by Staff Dennis Cornejo. LPA met with Staff Arlyne Cornejo and the purpose of the visit was discussed. Deficiency 87465(a)(5)(A) was cited due to there being no authorization from Resident’s 1 (R1’s) physician for one of their prescribed medications. During today’s visit, LPA observed medication has been discontinued per physician’s orders and staff stated medication has since been destroyed. POC has been met and deficiency previously cited will be cleared. Based on today’s observations, no deficiencies are being cited per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report was left at the facility.the state’s words, verbatim · CDSS document, Oct 31, 2025
Oct 23, 2025Facility evaluation reportReport on file

Type of visit: POC

Licensing Program Analyst (LPA) Claudia Gutierrez made an unannounced Plan of Correction (POC) inspection for the purpose of following up on deficiencies cited during required annual inspection. LPA was greeted and granted entry by Staff Arlyne Cornejo and purpose of the visit was discussed. Deficiency 87465(a)(5)(A) was cited due to there being no authorization from Resident’s 1 (R1’s) physician for one of their prescribed medications. During today’s visit, LPA observed there is still no authorization from R1’s physician for one their prescribed medications. Per Staff, medication has been discontinued however was unable to provide a discontinued order from R1’s physician and the medication remains with R1’s centrally stored medication. Deficiency 87465(h)(2) was cited due to medication requiring refrigeration being observed to be accessible to all facility residents in the kitchen fridge. During today’s visit, LPA observed there is a separate mini fridge with a lock in which medication requiring refrigeration is centrally stored. Deficiency 87303(e)(2) was cited due to water temperature testing between 138.3- and 152.6-degrees Fahrenheit. During today’s visit, water temperature tested at 131.0 degrees Fahrenheit. Deficiency 1569.625(b)(2) was cited due to staff files not containing 20 hours of annual training conducted. During today’s visit, LPA conducted file review for two of two staff files and observed files did not contain 20 hours of annual training. Per Staff, they have not completed required annual staff training. Deficiency 87465(h)(5) was cited due to medication for residents being pre-poured into a plastic weekly medication organizer three days in advance. During today’s visit, LPA observed medication for residents is no longer being pre-poured. (Cont. LIC809-C) Deficiency 87506(b)(15) was cited due to three of three resident files reviewed not including a pre-admission appraisal. During today’s visit, LPA conducted file review for three of three resident files and observed a pre-admission appraisal remains to be completed for three of three residents. Deficiency 87463(a) was cited due to two of three resident files reviewed not including an updated pre-admission appraisal. During today’s visit, conducted file review of resident files and observed pre-admission appraisals to be updated. Deficiency 1569.695(c) was cited due to emergency drills not being conducted. During today’s visit, Staff stated emergency drills are still not being conducted. Three of eight POCs have been met and three deficiencies previously cited for will be cleared. Based on today’s observations deficiencies are being cited per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report and appeal rights was left at the facility.the state’s words, verbatim · CDSS document, Oct 23, 2025

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87465(a)(5)(A) · Plan of correction due date: Oct 24, 2025

(5)... Assistance with self-administered medications shall be limited to the following: (A) Medications usually prescribed for self-administration which have been authorized by the person's physician. This requirement is not met as evidenced by: Based on observation and staff interview, the licensee did not comply with the section cited above as there is no authorization from R1’s physician for one their prescribed medications and the medication remains with R1’s centrally stored medication.the state’s words, verbatim · CDSS document, Oct 23, 2025

Plan of correction: Staff Cornejo stated an authorization for resident's prescribed medication will be obtained and a copy provided to LPA via email by POC date.

From the deficiency page — Deficiency type: Type B · Section cited: CCR87303(e)(2) · Plan of correction due date: Nov 21, 2025

(2)... Hot water temperature controls shall be maintained to automatically regulate the temperature... to attain a temperature of not less than 105 degree F... and not more than 120 degree F (49 degrees C). This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above as water temperature tested at 131.0 degrees Fahrenheit which poses a potential safety risk to persons in care.the state’s words, verbatim · CDSS document, Oct 23, 2025

Plan of correction: Staff Cornejo stated water temperature would be tested and a water temperature log maintained in order to ensure water temperature consists of 105 to 120 degrees Fahrenheit and proof provided to LPA via email by POC date.

From the deficiency page — Deficiency type: Type B · Section cited: HSC 1569.625(b)(2) · Plan of correction due date: Nov 21, 2025

(2)... training requirements shall... include... 20 hours annually, eight hours of which shall be dementia care training... and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care... This requirement is not met as evidenced by: Based on observation and staff interview, the licensee did not comply with the section cited above as staff files did not include 20 hours of annual training conducted, which poses a potential health, safety and personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Oct 23, 2025

Plan of correction: Staff Cornejo stated 20 hours of annual staff training will be completed and proof provided to LPA via email by POC date.

From the deficiency page — Deficiency type: Type B · Section cited: CCR87506(b)(15) · Plan of correction due date: Nov 21, 2025

(b) Each resident's record shall contain at least the following information: (15) The admission agreement and pre-admission appraisal... This requirement is not met as evidenced by: Based on observation and record review, the licensee did not comply with the section cited above as resident files reviewed did not include an updated pre-admission appraisal, which poses a potential health, safety and personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Oct 23, 2025

Plan of correction: Staff Cornejo stated resident files will be updated to include updated pre-admission appraisal and a copy provided to LPA via email by POC date.

From the deficiency page — Deficiency type: Type B · Section cited: HSC 1569.695(c) · Plan of correction due date: Nov 21, 2025

(c) A facility shall conduct a drill at least quarterly for each shift... Documentation of the drills shall include the date, the type of emergency covered by the drill, and the names of staff participating in the drill. This requirement is not met as evidenced by: Based on observation and staff interview, the licensee did not comply with the section cited above as emergency drills are currently not being conducted, which poses a potential safety risk to persons in care.the state’s words, verbatim · CDSS document, Oct 23, 2025

Plan of correction: Staff Cornejo stated emergency drills will be conducted and the type of emergency covered in the drill will vary from quarter to quarter and proof will be provided to LPA via email by POC date.

May 28, 2025Facility evaluation reportReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Claudia Gutierrez made an unannounced visit for the purpose of conducting a Required/Annual Inspection. LPA was greeted and granted entry by staff Arlyne Cornejo and explained the purpose of the inspection. During the inspection, LPA and Staff Cornejo conducted a tour of the inside and outside of the facility, common areas, resident rooms, kitchen, garage and observed the following: This is a one-story home with six resident bedrooms, one staff bedroom, three bathrooms, and attached two-car garage. All resident bedrooms had the required furnishings. LPA observed all resident beds had linens and blankets. The backyard has a shaded sitting area. LPA observed residents watching television in the living room and resting in their respective bedrooms. Bathrooms were observed to be free of debris and mildew, faucets and toilets were operational. Water temperature tested between 138.3 – 152.6 degrees Fahrenheit; a Deficiency was cited on today’s date. LPA observed the facility has a 2-day supply of perishables and a 7-day supply of non-perishable food as required by regulations. Smoke detectors and carbon monoxide detectors tested operational. Fire extinguisher was observed to be fully charged. Gas stove, microwave, washer, and dryer were all inspected and observed to be operable. Toxic chemicals, cleaning solutions, and disinfectants were observed to be inaccessible to residents. Medication cabinet was observed to be locked; however, medication is being pre-poured into a plastic weekly medication organizer for each resident; a Deficiency was cited on this date. Upon review of Resident 1's (R1's) medication records, there was no authorization from their physician for one of their prescribed medications and staff was unable to provide LPA with a copy of authorization; a Deficiency was cited on today's date. Medication requiring refrigeration was also observed to be to accessible to all facility residents in the kitchen fridge; a Deficiency was cited on today's date. (Cont. LIC809-C) LPA reviewed three resident files and observed three of three files did not include a pre-admission appraisal. One of three resident files did not include an updated appraisal dated or signed in the last twelve months; a Deficiency was cited on today’s date. LPA reviewed two staff files and observed two of two staff files did not contain any documentation for staff training conducted in the past year and staff was unable to provide LPA with a copy of staff training conducted; a Deficiency was cited on today’s date. LPA interviewed three residents and two staff. Based on the observations made during today’s inspection, deficiencies are being cited per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted, and a copy of this report and appeal rights was left at the facility.the state’s words, verbatim · CDSS document, May 28, 2025
20241 state visit · 1 document
Jul 26, 2024Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 7/26/2024, Licensing Program Analyst (LPA) Janette Romero conducted an unannounced visit to the facility for a required annual inspection. LPA was greeted and granted entry by Caregiver, Dennis Cornejo who was informed of the purpose of the visit. Caregiver, Arlene Cornejo called Administrator, Celso Lapinid and informed them of LPA's visit. The facility has a fire clearance for six (6) non-ambulatory elderly residents, of which one (1) may be bedridden. The facility also has an approved hospice waiver for four (4) and LPA was informed there are currently three (3) residents receiving hospice services at the facility. LPA toured the facility with Caregiver Arlene and observed the facility is made up of a one-story home with six (6) resident bedrooms, three (3) bathrooms, a staff room, kitchen, dining room, living room and attached garage. During the tour, Caregiver Dennis tested three (3) smoke alarms/carbon monoxide detectors and LPA observed them to be operational. LPA also observed charged fire extinguishers mounted throughout the facility. LPA toured the kitchen and observed food was stored in a safe and healthful manner. The facility had more than a 2-day supply of perishable foods and 7-day supply of non-perishable food items. Medications are secured in a locked kitchen cabinet. Indoor and outdoor passageways were free of obstruction. The facility has an outdoor shaded seating area for resident leisure. No bodies of water were observed on the premises. Resident bedrooms had the required furniture and lighting. Bathrooms had grab bars near the toilets and in the showers. LPA also observed the facility has additional clean linens, towels, personal protective equipment, and incontinent supplies stored in a hallway closet. LPA reviewed random staff and resident files. Resident files reviewed had signed admission agreements and updated physician reports. Staff files reviewed had a criminal record clearance and a valid first aid/CPR certification. During today's visit, LPA did not observe any issues or concerns. An exit interview was conducted where this report was reviewed and provided to Caregiver Arlene.the state’s words, verbatim · CDSS document, Jul 26, 2024
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents and the questions below stand in their place.

Life here

Rooms, meals, the rhythm of a day, faith and language, pets and house rules — as the home describes them. Tap any detail for its source and date; nothing here is graded.

The home has not described daily life anywhere we have reviewed yet — that is the case for most small homes, and it says nothing about the home. These questions fill in the picture; keep the ones that matter to you.

Before you call

Ask every home the same questions — the state’s record does not answer these. Keep the ones that matter and they travel with your saved homes.

  1. What is included in the monthly rate, and what costs extra?
  2. Who is awake overnight, and how do residents ask for help?
  3. Which rooms does the non-ambulatory approval cover, and what transfer support is provided?
  4. What could change whether someone can stay here?
  5. Can we see a bedroom and share a meal during a visit?

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