Cypress Place Assisted Living is a residential care home for the elderly (RCFE) in Ventura, Ventura County, California — state license #567609978, with a licensed capacity of 89, listed as closed, change of ownership in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 18 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 19, 2025 — published below in full, verbatim and unscored.

See an error in this summary? Report it — free →

252 homes in view

Cypress Place Assisted Living

The state record lists this licence as “Closed, Change of Ownership”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.

The state also licenses a home at this address today: Cypress Place Assisted Living · licence #565850555

No photo on file yet

No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.

Residential care home for the elderly (RCFE) · Large community, 89 residents · Ventura, CA · Ventura County
Closed in state recordWheelchairMemory careBedriddenHospice not on file
No openings reportedBeds change hands in days · we confirm by phone before any referral
License #567609978, held since 2020 · read from the California state record on August 2, 2026 ·See on State Site →
1200 Cypress Point Lane · Ventura, Ventura County
Phone
(805) 650-8000
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →

Wheelchair / non-ambulatoryApproved for 89 residents
Dementia / memory careVerified in record
Hospice careNot on file — ask the home
Bedridden careApproved for 70 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

See an error in these clearances? Report it — free →

What the state record says, word for word
AGE RANGE 60 AND OVER. 89 NON-AMBULATORY OF WHICH 70 MAY BE BEDRIDDEN.APPROVED DELAYED EGRESS. APPROVED FOR SECURED PERIMETER.State service designation981 - RCFE / DELAYEDthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 20 times and filed 18 documents. The most recent — a complaint investigation report on June 19, 2025 — closed with the state’s outcome word: “Unsubstantiated.”

Most recent state visit
June 19, 2025
Occupancy at that visit
71 of 89 beds

The state's published file for this home includes 9 documents with transcribed findings, dated March 24, 2022 to June 19, 2025. 9 of the 9 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (8). 9 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 9 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 12 of 18 documentsFull record on the state’s site →
20253 state visits · 6 documents
Jun 19, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Volunteer staff shoved resident to the floor

Licensing Program Analyst (LPA) Teresa Camara conducted a subsequent complaint investigation visit regarding the above noted allegation. The Administrator/Executive Director was not at the facility during LPA's visit. LPA met with Wellness Director (WD) Lily Duarte and explained the reason for the visit. On 12/4/2024, LPA toured the facility, interviewed the Administrator and Marketing Director, and obtained documents. On 4/11/2025, LPA met with the Administrator and WD, toured rooms, interviewed residents and staff. On 6/18/2025, LPA reviewed the police report and interviewed the Pathpoint job coach (noted as a "volunteer" in this complaint allegation) by telephone. During today's visit, at 1:27 p.m., LPA interviewed another staff member who witnessed the incident and at 2:00 p.m. interviewed the WD. (continued on page 2, LIC9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 19, 2025 · control 29-AS-20241203154416
May 19, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not ensure resident's room was kept in clean, sanitary conditions. Staff did not provide resident with a comfortable environment. Staff did not safeguard resident’s personal belongings. Staff are not providing adequate laundry service. Staff over medicated resident while in care.

Licensing Program Analyst (LPA) Teresa Camara conducted a subsequent complaint investigation visit regarding the above noted allegations. LPA met with administrator/executive director (ED) Gina Rozaner and explained the reason for the visit. On 6/19/2024, LPA Camara conducted an initial complaint investigation visit. During that visit LPA toured the facility and reviewed pertinent documents. On 11/26/2024, LPA Esther Cortez conducted a visit in which she toured the facility, including five (5) residents’ rooms. On 12/4/2024, LPA Camara conducted a tour of the facility and interviewed two staff during the visit. On 4/11/2025, LPA Camara conducted interviews with five (5) staff and two (2) residents. LPA attempted interviews with two (2) residents in memory care, inspected their rooms, and toured the memory care unit. On 5/8/2025, LPA interviewed two witnesses who frequently visit but are not employed by the facility and toured the facility, including the kitchen and ten (10) residents’the state’s words, verbatim · CDSS document, May 19, 2025 · control 29-AS-20240612102044
May 19, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff does not ensure residents rooms are kept free of mal odors Staff does not ensure floors in residents room are kept clean Staff does not ensure residents are spoken to in an appropriate manner Staff has inappropriate conversations with other staff while in the presence of residents. Staff does not ensure facility is kept free of rodents Staff do not ensure proper assessments are done during pre-admission of residents

Licensing Program Analyst (LPA) Teresa Camara conducted a subsequent complaint investigation visit regarding the above noted allegations. LPA met with administrator/executive director (ED) Gina Rozaner and explained the reason for the visit. On 11/26/2024, LPA Esther Cortez conducted an initial complaint investigation visit. During her visit she interviewed the ED and conducted a tour of the facility, including five (5) residents’ rooms. On 12/4/2024, LPA Camara conducted a tour of the facility, including the independent living facility adjacent to this facility. LPA Camara interviewed two staff during the visit. On 4/11/2025, LPA Camara conducted interviews with five (5) staff and two (2) residents. LPA attempted interviews with two (2) residents in memory care, inspected their rooms, and toured the memory care unit. On 5/8/2025, LPA interviewed two witnesses who frequently visit but are not employed by the facility and toured the facility, including the kitchen and ten (10) residentsthe state’s words, verbatim · CDSS document, May 19, 2025 · control 29-AS-20241122140616
May 19, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff neglect resulted in resident sustaining a fracture. Staff did not assist resident with medical care needs.

Licensing Program Analyst (LPA) Teresa Camara conducted a subsequent complaint investigation visit regarding the above noted allegations. LPA met with administrator/executive director (ED) Gina Rozaner and explained the reason for the visit. On 12/16/2024, LPA conducted interviews with the ED and the wellness director and reviewed pertinent documents. On 4/11/2025, LPA conducted interviews with five (5) staff and two (2) residents. LPA attempted interviews with two (2) residents in memory care and toured the memory care unit. On 5/8/2025, LPA interviewed two witnesses who frequently visit but are not employed by the facility. During today’s visit, LPA interviewed six (6) residents. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 19, 2025 · control 29-AS-20241212163545
May 8, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff are not providing incontinence care as needed Facility staff are not providing oral hygiene care as needed

Licensing Program Analyst (LPA) Teresa Camara conducted a subsequent complaint investigation visit regarding the above noted allegations. LPA met with Administrator/Executive Director Gina Rozaner and explained the reason for the visit. On 4/11/2025, LPA conducted a tour of the memory care unit and rooms. LPA attempted to interview two memory care unit residents without success. LPA interviewed two assisted living residents and five staff. During today's visit, LPA conducted interviews with three witnesses not employed by the facility and LPA toured both memory care units. None of the witnesses, staff or residents had observed any neglect of providing incontinence care or oral hygiene to residents. LPA did not observe anything concerning during the tours of the memory care units. Based on observations and interviews, the above noted allegations are deemed UNSUBSTANTIATED at this time. Exit interview conducted and report issued. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 8, 2025 · control 29-AS-20250407150411
May 8, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20242 state visits · 2 documents
Nov 26, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 19, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20234 state visits · 4 documents
Nov 6, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 30, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Resident sustained multiple falls while in care. Facility staff did not dispense medication as prescribed. Facility failed to follow Admission Agreement. Facility staff did not safeguard resident's personal property. Facility did not have an Activities Director.

Licensing Program Analyst (LPA), Martha Arroyo conducted a subsequent visit to the facility to issue findings for the above allegations. The initial visit was conducted on 10/26/2021 by LPA J. Rosales and a subsequent visit was conducted on 07/13/2023 by LPA M. Arroyo. During today's visit, LPA met with Executive Director, Gina Rozaner and the reason for the visit was explained. Entrance interview. During the initial visit on 10/26/2021, LPA Rosales toured the facility, conducted interviews with random staff, and obtained copies of pertinent documents. On 07/13/2023, LPA Arroyo conducted interviews with one staff member and six residents between 12:50 p.m. and 1:30 p.m., conducted a file review at 1:45 p.m., and obtained a copy of the census and other pertinent documents. Additionally, the LPA conducted telephonic interviews with family members on 09/28/2023 at 11:37 a.m. and 10/03/2023 at 2:15 p.m. and 3:00 p.m. (Report Continued on LIC 9099C...) Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 30, 2023 · control 29-AS-20210928150733
Oct 25, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff is not properly treating bed bugs

Licensing Program Analyst (LPA), Elsie Campos conducted an unannounced initial 10-day complaint visit for the above allegation. The LPA was scanned and greeted at the door by Staff. The LPA met with Executive Director,Gina Rozaner and was explained the reason for the visit. During today's inspection, the LPA conducted interviews and a tour of the facility at 11:10 a.m. and also conducted a record review and reviewed and obtained copies of other pertinent documents relevant to the investigation. Continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 25, 2023 · control 29-AS-20231018161932
Sep 7, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations0typical 1
Type B citations1typical 1
Substantiated complaints1typical 2
Total complaints9typical 7
State visits on file20typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2020.
Year-by-year trend
YearVisitsDocumentsSubstantiated20253602024220202366020222312021110
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$5,000$7,500 /mo
our estimate — Ventura County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one.
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.

Cost range look wrong? Report it — free →

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
Claim your home → · See something wrong? → · How we source every fact →

Is Cypress Place Assisted Living licensed?

No — not currently. The CDSS state record checked August 2, 2026 lists Cypress Place Assisted Living in Ventura (Ventura County), California license #567609978, as “Closed, Change Of Ownership, formerly licensed for 89 residents. State records list 18 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated June 19, 2025, was marked “Unsubstantiated” by the state.

Can Cypress Place Assisted Living care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Cypress Place Assisted Living with clearances for wheelchair / non-ambulatory, dementia / memory care, and bedridden; it does not list hospice care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 89 NON-AMBULATORY OF WHICH 70 MAY BE BEDRIDDEN.APPROVED DELAYED EGRESS. APPROVED FOR SECURED PERIMETER.

How much does Cypress Place Assisted Living cost?

California's public licensing record does not include Cypress Place Assisted Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Ventura County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Cypress Place Assisted Living accept Medi-Cal or the Assisted Living Waiver?

Cypress Place Assisted Living is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

71 of 89 beds occupied (80%) when the state visited on June 19, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Cypress Place Assisted Living?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 20 state visits and 18 dated documents since 2021 for Cypress Place Assisted Living; 9 complaint-investigation narratives are transcribed verbatim below. The most recent, dated June 19, 2025, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

9 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedVolunteer staff shoved resident to the floor
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Teresa Camara conducted a subsequent complaint investigation visit regarding the above noted allegation. The Administrator/Executive Director was not at the facility during LPA's visit. LPA met with Wellness Director (WD) Lily Duarte and explained the reason for the visit. On 12/4/2024, LPA toured the facility, interviewed the Administrator and Marketing Director, and obtained documents. On 4/11/2025, LPA met with the Administrator and WD, toured rooms, interviewed residents and staff. On 6/18/2025, LPA reviewed the police report and interviewed the Pathpoint job coach (noted as a "volunteer" in this complaint allegation) by telephone. During today's visit, at 1:27 p.m., LPA interviewed another staff member who witnessed the incident and at 2:00 p.m. interviewed the WD. (continued on page 2, LIC9099-C) UnsubstantiatedCDSS inspection report, June 19, 2025 · control 29-AS-20241203154416
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not ensure resident's room was kept in clean, sanitary conditions. Staff did not provide resident with a comfortable environment. Staff did not safeguard resident’s personal belongings. Staff are not providing adequate laundry service. Staff over medicated resident while in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Teresa Camara conducted a subsequent complaint investigation visit regarding the above noted allegations. LPA met with administrator/executive director (ED) Gina Rozaner and explained the reason for the visit. On 6/19/2024, LPA Camara conducted an initial complaint investigation visit. During that visit LPA toured the facility and reviewed pertinent documents. On 11/26/2024, LPA Esther Cortez conducted a visit in which she toured the facility, including five (5) residents’ rooms. On 12/4/2024, LPA Camara conducted a tour of the facility and interviewed two staff during the visit. On 4/11/2025, LPA Camara conducted interviews with five (5) staff and two (2) residents. LPA attempted interviews with two (2) residents in memory care, inspected their rooms, and toured the memory care unit. On 5/8/2025, LPA interviewed two witnesses who frequently visit but are not employed by the facility and toured the facility, including the kitchen and ten (10) residents’CDSS inspection report, May 19, 2025 · control 29-AS-20240612102044
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff does not ensure residents rooms are kept free of mal odors Staff does not ensure floors in residents room are kept clean Staff does not ensure residents are spoken to in an appropriate manner Staff has inappropriate conversations with other staff while in the presence of residents. Staff does not ensure facility is kept free of rodents Staff do not ensure proper assessments are done during pre-admission of residents
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Teresa Camara conducted a subsequent complaint investigation visit regarding the above noted allegations. LPA met with administrator/executive director (ED) Gina Rozaner and explained the reason for the visit. On 11/26/2024, LPA Esther Cortez conducted an initial complaint investigation visit. During her visit she interviewed the ED and conducted a tour of the facility, including five (5) residents’ rooms. On 12/4/2024, LPA Camara conducted a tour of the facility, including the independent living facility adjacent to this facility. LPA Camara interviewed two staff during the visit. On 4/11/2025, LPA Camara conducted interviews with five (5) staff and two (2) residents. LPA attempted interviews with two (2) residents in memory care, inspected their rooms, and toured the memory care unit. On 5/8/2025, LPA interviewed two witnesses who frequently visit but are not employed by the facility and toured the facility, including the kitchen and ten (10) residentsCDSS inspection report, May 19, 2025 · control 29-AS-20241122140616
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff neglect resulted in resident sustaining a fracture. Staff did not assist resident with medical care needs.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Teresa Camara conducted a subsequent complaint investigation visit regarding the above noted allegations. LPA met with administrator/executive director (ED) Gina Rozaner and explained the reason for the visit. On 12/16/2024, LPA conducted interviews with the ED and the wellness director and reviewed pertinent documents. On 4/11/2025, LPA conducted interviews with five (5) staff and two (2) residents. LPA attempted interviews with two (2) residents in memory care and toured the memory care unit. On 5/8/2025, LPA interviewed two witnesses who frequently visit but are not employed by the facility. During today’s visit, LPA interviewed six (6) residents. UnsubstantiatedCDSS inspection report, May 19, 2025 · control 29-AS-20241212163545
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff are not providing incontinence care as needed Facility staff are not providing oral hygiene care as needed
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Teresa Camara conducted a subsequent complaint investigation visit regarding the above noted allegations. LPA met with Administrator/Executive Director Gina Rozaner and explained the reason for the visit. On 4/11/2025, LPA conducted a tour of the memory care unit and rooms. LPA attempted to interview two memory care unit residents without success. LPA interviewed two assisted living residents and five staff. During today's visit, LPA conducted interviews with three witnesses not employed by the facility and LPA toured both memory care units. None of the witnesses, staff or residents had observed any neglect of providing incontinence care or oral hygiene to residents. LPA did not observe anything concerning during the tours of the memory care units. Based on observations and interviews, the above noted allegations are deemed UNSUBSTANTIATED at this time. Exit interview conducted and report issued. UnsubstantiatedCDSS inspection report, May 8, 2025 · control 29-AS-20250407150411

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained multiple falls while in care. Facility staff did not dispense medication as prescribed. Facility failed to follow Admission Agreement. Facility staff did not safeguard resident's personal property. Facility did not have an Activities Director.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA), Martha Arroyo conducted a subsequent visit to the facility to issue findings for the above allegations. The initial visit was conducted on 10/26/2021 by LPA J. Rosales and a subsequent visit was conducted on 07/13/2023 by LPA M. Arroyo. During today's visit, LPA met with Executive Director, Gina Rozaner and the reason for the visit was explained. Entrance interview. During the initial visit on 10/26/2021, LPA Rosales toured the facility, conducted interviews with random staff, and obtained copies of pertinent documents. On 07/13/2023, LPA Arroyo conducted interviews with one staff member and six residents between 12:50 p.m. and 1:30 p.m., conducted a file review at 1:45 p.m., and obtained a copy of the census and other pertinent documents. Additionally, the LPA conducted telephonic interviews with family members on 09/28/2023 at 11:37 a.m. and 10/03/2023 at 2:15 p.m. and 3:00 p.m. (Report Continued on LIC 9099C...) UnsubstantiatedCDSS inspection report, October 30, 2023 · control 29-AS-20210928150733
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff is not properly treating bed bugs
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA), Elsie Campos conducted an unannounced initial 10-day complaint visit for the above allegation. The LPA was scanned and greeted at the door by Staff. The LPA met with Executive Director,Gina Rozaner and was explained the reason for the visit. During today's inspection, the LPA conducted interviews and a tour of the facility at 11:10 a.m. and also conducted a record review and reviewed and obtained copies of other pertinent documents relevant to the investigation. Continued on LIC 9099-C UnsubstantiatedCDSS inspection report, October 25, 2023 · control 29-AS-20231018161932
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedNot enough staff to meet resident's needs Medical attention was not sought for resident in a timely manner Incidents involving residents are not being reported Resident's showering needs not being met Residents are kept in the same clothing for an extended period of time
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analysts (LPAs), Martha Arroyo and Esther Cortez conducted a subsequent complaint visit to the above facility. The purpose of the visit is to deliver findings for the above allegations. The initial visit was conducted on 06/28/2022 by LPA M. Arroyo. On today’s visit, LPAs Arroyo and Cortez met with the Executive Director, Gina Salman. Entrance interview conducted. During the initial visit on 06/28/2022, LPA Arroyo conducted a tour of the facility at 12:27 pm, conducted interviews with the Associate Executive Director, six random staff in memory care and assisted living, nine random residents in memory care and assisted living, and two resident family members. At 3:05 pm, LPA Arroyo conducted a record review of resident files and obtained copies of resident records and other pertinent documents relevant to the investigation. On 07/15/2022, LPA Arroyo also conducted an interview with a family member at 4:16 pm. Report continued on LIC9099C UnsubstantiatedCDSS inspection report, March 6, 2023 · control 29-AS-20220623091102

2022

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident is not being provided a comprehensive description for items and services on their Admission Agreement.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) JoAnn Rosales made an unannounced complaint visit to this facility for the above complaint allegations. LPA met with Administrator Gina Salman. During today's complaint investigation visit LPA toured the facility with the Administrator, reviewed random resident records and conducted interviews with random staff and residents. Concerns were that resident #1 (R1) was not provided a comprehensive description for items and services on their Admission Agreement. Based on a review of R1's records starting at 10:59 am LPA observed that R1 is being charged for services under Care Fees without a comprehensive description of and the corresponding fee schedule of what those services are that are being provided. Interview with Administrator at 5:06 pm revealed that the Admission Agreement the facility is using was approved by Community Care Licensing when they were licensed in June 2020. Based on the information obtained during the course of the investigation the alCDSS inspection report, March 24, 2022 · control 29-AS-20220315171928

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 20 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
0
typical for this size: 1
Type B citations
1
typical for this size: 1
Substantiated complaints
1
typical for this size: 2
Total complaints
9
typical for this size: 7
State visits on file
20
typical for this size: 19
See the full inspection record on the state's site →
Talk to this home directly

You can call them yourself, anytime — you never have to go through us.

(805) 650-8000
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →

See something wrong? Report an error — free → · How we source every fact →

This page is generated from CDSS Community Care Licensing public records. How we build these pages →

Do you run Cypress Place Assisted Living? Claim this listing — free — add photos, activities, languages, and today’s availability.