Regency Palms Oxnard

Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced subsequent complaint visit to this facility to deliver findings. At 10:30 a.m., the LPA met with staff and explained the reason for the visit. At 10:35 a.m., the Executive Director (ED) Kenneth "Ken" Mahler and Wellness Director Gloria Morales met with the LPA. During the initial visit conducted on 08/22/2024 between 9:58 a.m. and 1:30 p.m., the LPA conducted a physical plant tour and interviews with the ED, two (2) staff, and six (6) residents. During today’s visit, the LPA conducted a physical plant tour and interviews with the Wellness Director, two (2) staff and one (1) resident. The LPA also obtained copies of pertinent documents during both visits. Continued on LIC 9099-C. UnsubstantiatedRead the full finding— CDSS inspection report, August 28, 2025 · control 29-AS-20240814093937

Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced subsequent complaint visit to this facility to deliver findings. At 10:30 a.m., the LPA met with staff and explained the reason for the visit. At 2:00 p.m., the LPA spoke with Executive Director (ED) Kenneth "Ken" Mahler telephonically, as the ED was unavailable to meet the LPA. During the initial visit conducted on 5/15/2025 between 9:49 a.m. and 3:45 p.m., the LPA conducted a physical plant tour and interviews with the ED, two (2) residents, and two (2) staff. The LPA also obtained copies of pertinent documents. During today’s visit, between 11:11 a.m. and 2:20 p.m., the LPA conducted a file review of six (6) personnel files. Continued on LIC 9099-C. UnsubstantiatedRead the full finding— CDSS inspection report, May 21, 2025 · control 29-AS-20250514081250

Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced subsequent complaint visit to this facility to deliver findings. At 10:30 a.m., the LPA met with staff and explained the reason for the visit. At 2:00 p.m., the LPA spoke with Executive Director (ED) Kenneth "Ken" Mahler telephonically, as the ED was unavailable to meet the LPA. During the initial visit conducted on 5/15/2025 between 9:49 a.m. and 3:45 p.m., the LPA conducted a physical plant tour and interviews with the ED, two (2) residents, and two (2) staff. The LPA also obtained copies of pertinent documents. During today’s visit, the LPA conducted a file review for Resident #1 (R1). Continued on LIC 9099-C. SubstantiatedRead the full finding— CDSS inspection report, May 21, 2025 · control 29-AS-20250509102647

Licensing Program Analyst (LPA) Esther Cortez conducted a subsequent visit to deliver findings for the above allegation. The LPA met with Sales Director Ty Hanson, and and explained the reason for the visit. Administrator Ken Mahler was unable to be present during today's visit. On 04/18/2024, Licensing Program Analyst (LPA) Sandra Urena collected pertinent documents relevant to the investigation. On 03/17/25, LPA Cortez, interviewed seven (7) staff, three (3) residents and observed activities and lunch in Memory Care. On 04/24/25, LPA Cortez interviewed one (1) staff, three (3) residents, three (3) resident's family members and/or their authorized person, observed dinner in Memory Care, conducted a file review and collected pertinent documents relevant to the investigation. On 04/29/25, LPA Cortez conducted two (2) staff, one (1) resident, and two (2) resident family members interviews, observed resident activities, lunch and dinner being served. On 05/12/25, LPA Cortez interviewed siRead the full finding— CDSS inspection report, May 21, 2025 · control 29-AS-20240417093431

Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced initial complaint visit to this facility. At 9:49 a.m., the LPA met with staff and explained the reason for the visit. At 10:00 a.m., the Executive Director (ED), Kenneth “Ken” Mahler met with the LPA. At 10:00 a.m., the LPA conducted an interview with the ED. At 10:35 a.m., the LPA, along with the ED conducted a physical plant tour. Between 10:40 a.m. and 11:21 a.m., the LPA conducted a review of medication and medication documentation with staff for eight (8) residents. Starting at 10:51 a.m., the LPA conducted interviews with two (2) staff and two (2) residents. At 11:45 a.m., the LPA requested and obtained copies of pertinent documents. At 12:00 p.m., the LPA conducted a file review Resident #1 (R1’s) records. Continued on LIC 9099-C. SubstantiatedRead the full finding— CDSS inspection report, May 15, 2025 · control 29-AS-20250514081250

Licensing Program Analyst (LPA) Esther Cortez conducted a subsequent visit to investigate the allegations listed above. The LPA met with Kenneth Mahler, Administrator, and and explained the reason for the visit. On 04/18/2024, Licensing Program Analyst (LPA) Sandra Urena collected pertinent documents relevant to the investigation. On 03/17/25, LPA Cortez, interviewed seven (7) staff, three (3) residents and observed activities and lunch in Memory Care. On 04/24/25, LPA Cortez interviewed one (1) staff, three (3) residents, three (3) resident's family members and/or their authorized person, observed dinner in Memory Care, conducted a file review and collected pertinent documents relevant to the investigation. On 04/29/25, LPA Cortez conducted two (2) staff, one (1) resident, and two (2) resident family members interviews, observed resident activities, lunch and dinner being served. During today's visit the LPA interviwed six (6) staff, two (2) resident's family members, and observed lunRead the full finding— CDSS inspection report, May 12, 2025 · control 29-AS-20240417093431

Licensing Program Analyst (LPA) Esther Cortez conducted a subsequent visit to investigate the allegations listed above. The LPA met with Kenneth Mahler, Administrator, and and explained the reason for the visit. On 04/17/2024, the Woodland Hills North Adult and Senior Care office received a complaint regarding multiple allegations, one of them being of neglect/lack of supervision. The complaint alleged that the facility staff did not dispense Triamterene medication for Resident #1 (R1) which resulted in hospitalization. This allegation was referred to the Community Care Licensing Division (CCLD) Investigations Branch (IB) and assigned to Investigator Edward Hector. All other allegations were investigated by LPA Cortez. On 04/18/2024, from 11:00am to 1:11pm, Licensing Program Analyst (LPA) Sandra Urena conducted an unannounced 10-day visit to investigate the allegations listed above. Report will continue on LIC9099-C, 2nd page. UnsubstantiatedRead the full finding— CDSS inspection report, April 29, 2025 · control 29-AS-20240417093431

Licensing Program Analysts (LPAs) Emily Peraldi and Angela Barutyan conducted an unannounced subsequent complaint visit to this facility to deliver findings. At 12:30 p.m., the LPAs met with Executive Director (ED) Ken Mahler and explained the reason for the visit. During the initial visit conducted on 3/21/2025 between 9:55 a.m. and 3:35 p.m., LPA Peraldi conducted a physical plant tour and interviews with the ED, five (5) residents, and nine (9) staff. On 03/27/2025, LPA Peraldi conducted a telephonic interview with Resident’s (R1’s) family member. During today’s visit, between 12:40 p.m. and 1:55 p.m., the LPAs conducted a physical plant tour and interviews with the ED, and one (1) staff. During both visits, the LPAs obtained copies of pertinent documents. Continued on LIC 9099-C. UnsubstantiatedRead the full finding— CDSS inspection report, March 27, 2025 · control 29-AS-20250314160022

Licensing Program Analyst (LPA), Esther Cortez conducted an unannounced subsequent complaint visit for the above allegations. Upon arrival, LPA met with the Executive Director (ED), Ken Mahler, and was explained the reason for the visit. Entrance interview conducted. On 05/01/2024, between 10:30 a.m. and 12:30 p.m., the LPA interviewed the Administrator, one (1) staff, conducted a file review, and obtained copies of resident records and other pertinent documents relevant to the investigation. During today's visit the LPA interviewed two (2) staff, conducted a file review, and obtained copies of resident records and other pertinent documents relevant to the investigation Report will continue on LIC9099-C, 2nd page. SubstantiatedRead the full finding— CDSS inspection report, February 24, 2025 · control 29-AS-20240425084305

Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced subsequent complaint visit to this facility to deliver findings. At 09:30 a.m., the LPA met with Executive Director (ED) Ken Mahler and explained the reason for the visit. During the initial visit conducted on 12/18/2024 between 10:00 a.m. and 3:15 p.m., LPA Peraldi conducted a physical plant tour and interviews with the ED, ten (10) residents, and three (3) staff. During the initial visit, the LPA also obtained copies of pertinent documents. During today’s visit, between 09:30 a.m. and 3:30 p.m., LPA Peraldi conducted a physical plant tour, reviewed records and conducted interviews with three (3) staff. Continued on LIC 9099-C. UnsubstantiatedRead the full finding— CDSS inspection report, January 28, 2025 · control 29-AS-20241211134457

Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced initial complaint visit to this facility. At 10:00 a.m., the LPA met with Executive Director (ED), Ken Mahler, and explained the reason for the visit. At 10:05 a.m., the LPA conducted an interview with the ED. Between 10:36 a.m. and 1:30 p.m., the LPA conducted a review of medication and medication documentation with staff for ten (10) residents. Starting at 10:22 a.m., the LPA conducted interviews with three (3) staff. At 1:44 p.m., the LPA requested and obtained copies of pertinent documents. At 2:45 p.m., the LPA, along with the ED conducted a physical plant tour. Continued on LIC 9099-C. SubstantiatedRead the full finding— CDSS inspection report, December 18, 2024 · control 29-AS-20241211134457

Licensing Program Analyst (LPA), Martha Arroyo conducted a subsequent complaint visit to the facility for the above allegations. Upon arrival, LPA met with Executive Director (ED), Kenneth Mahler, and explained the reason for the visit. Entrance interview. This complaint was initiated on 09/14/2023. During the visit of 09/14/2023, LPA Camara conducted a joint interview with the ED and one staff at 9:10 a.m. and obtained copies of pertinent documents. During today’s visit, LPA Arroyo conducted interviews with the ED, six staff members, and seven residents between 10:12 a.m. and 2:28 p.m. and obtained a copy of the resident roster and staff schedule. Continued on LIC 9099C... UnsubstantiatedRead the full finding— CDSS inspection report, April 5, 2024 · control 29-AS-20230908093134

Licensing Program Analyst (LPA) Zabel Chochian conducted an unannounced subsequent visit to this facility. Upon arrival LPA met with Kenneth Mahler, Executive Director (ED) and the purpose of the visit was explained. On 07/14/2023, information was received that "staff are smoking marijuana while on duty in the facility common restroom". On 07/21/2023, during the initial visit, LPA met with former Wellness Director Meshyll Filipinas, and conducted a physical plant tour at 10:45AM; common areas of the facility, resident rooms and common restrooms were observed through-out the building. Also, eight (8) staff were interviewed from approximately 12PM-3:15pm. During todays visit, LPA toured the facility at approximately 3pm and interviewed six (6) random residents who reported that they have not seen any staff member smoking (marijuana or cigarettes) at the facility or acting inappropriately. Staff interviewed denied the allegation. Staff did confirm that they have observed staff smoke cigarRead the full finding— CDSS inspection report, February 22, 2024 · control 29-AS-20230714174612

Licensing Program Analyst (LPA) Esther Cortez arrived announced to conduct a 10-day Complaint visit to the facility above. The LPA met with Administrator Kenneth Mahler and explained the purpose of the visit. The LPA requested Resident 1 (R1's) preplacement Appraisal, LIC.602A Physicians report, Appraisal Needs and Services Plan, staff roster, residents’ roster, and incident report. The LPA conducted interviews with the Administrator, two (2) Staff and R1, and toured the memory care unit with staff between 9:30 a.m. – 11:30 a.m. On the allegation Staff did not ensure that a facility door was locked, resulting in resident leaving the facility unsupervised, it is the reporting party’s concern that a resident with dementia had run away from the facility and did not want to return. To investigate the allegation, the LPA conducted interviews, and a file review. File review revealed that R1 has a diagnosis of Dementia and cannot leave the facility unassisted. Report will continue on LIC9099-Read the full finding— CDSS inspection report, December 6, 2023 · control 29-AS-20231127163113

Licensing Program Analyst (LPA) Teresa Camara conducted an intitial complaint investigation visit. LPA met with executive director (ED) Kenneth Mahler and explained the reason for the visit. At 9:10 a.m. LPA conducted a joint interview with the ED and staff 1 (S1). Based on the complaint allegations the ED knew which resident this complaint was regarding. Resident 1 (R1) was at the facility for respite and was deemed mostly independent. The facility staff assisted R1 with medications and was available to R1 if any assistance was needed. At 9:20 a.m. S1 and ED gathered documents requested by LPA. R1's admission agreement showed the non-refundable fees paid by R1 totaled $1,900 ($500 community/assessment fee and $1,400 rent for seven days). R1 lived at the facility two days, had two falls and then transferred to a skilled nursing facility. The ED provided evidence to LPA that the total amount of $1,900 was electronically refunded to R1 on 9/14/2023. Based on this information, the above nRead the full finding— CDSS inspection report, September 14, 2023 · control 29-AS-20230908093134

Licensing Program Analyst (LPA) Zabel Chochian conducted a complaint visit to investigate above allegations. Upon arrival LPA was informed that Executive Director is off today. At approximately 10:20am, LPA met with Wellness Director Meshyll Filipinas and reason for the visit was explained. A copy of the staff and resident roster was requested. At approximate 10:45am LPA toured the facility with Ms. Filipinas. At 11:04am, Resident #1's (R1) room was toured and observed with multiple boxes of things all around; clutter of misalainious items all over the floor. There is no clear path to ambulate in this room which is a safety hazard. R1's bathroom is also cluttered with items all around with no clear path to ambulate. There was no clear path to go inside R1's room or bathroom. Based on the observation of R1's room during todays visit allegation "Resident's apartment is a safety hazard" is substantiated. The following deficiency was cited (See LIC 9099-D) from the California Code of RegulRead the full finding— CDSS inspection report, July 21, 2023 · control 29-AS-20230714174612

Licensing Program Analyst (LPA) KaSandra Lopez conducted an unannounced subsequent complaint inspection at the facility today regarding the above allegations. The LPA met with Administrator Ken Mahler and explained the reason for the inspection. On 03/14/2023, LPAs Martha Arroyo and Esther Cortez initiated the investigation. They toured the facility at 11:48 AM, and conducted interviews with the ED, one staff, and one resident between 11:30 AM and 1:12 PM. At 12:20 PM, the LPAs conducted a record review and obtained a copy of the resident roster, staff roster, staff schedule, Activity Calendar, and obtained copies of pertinent documents relevant to the investigation. On 06/20/2023, LPA Lopez conducted a subsequent visit. The LPA conducted a physical plant tour beginning at 11:13 AM, conducted three resident interviews and five staff interviews between 11:16 AM and 3:31 PM and reviewed facility records. Report continued on LIC 9099-C. UnsubstantiatedRead the full finding— CDSS inspection report, July 13, 2023 · control 29-AS-20230310122826

Licensing Program Analyst (LPA) KaSandra Lopez conducted a subsequent complaint visit to deliver final findings for the above allegation. During today’s visit, LPA Lopez met with Administrator Ken Mahler and explained the reason for the visit. On 09/21/2022, the Department received a complaint regarding an allegation “Facility is in financial distress”. It was alleged that the facility had filed bankruptcy. The Reporting Party was concerned how the bankruptcy would affect the residents in care. On 10/20/2022, a Solvency Audit request was made to the Community Care Licensing Division (CCLD) Audit Section and assigned to Auditor Jorge Mojica to investigate the allegation. Today a scheduled meeting was held at the facility with Administrator Ken Mahler, and LPA Lopez along with Christine Hanna, Managing Member of Global Premier Regency Palms Oxnard LP, Sarang Tatimatla Chief Restructuring Officer, and CCLD General Auditor III Jorge Mojico via video call to discuss the audit findings. RepoRead the full finding— CDSS inspection report, July 12, 2023 · control 29-AS-20220921132620

Licensing Program Analyst (LPA) KaSandra Lopez conducted an unannounced subsequent complaint investigation inspection at the facility today regarding the above allegations. The LPA met with Administrator Ken Mahler at and explained the reason today's inspection. On 04/14/2022 at 10:07 AM, LPA Lopez began the investigation and conducted an interview with the Administrator. At approximately 10:20 AM, the LPA reviewed facility records and obtained pertinent copies. Between 11:40 AM and 3:14 PM the LPA conducted interviews with six staff members and at 3:20 PM the LPA and Administrator tested the pull cord signal system and pendent for apartment 125 and both were observed to be operational. Report continued on LIC 9099-C. SubstantiatedRead the full finding— CDSS inspection report, July 12, 2023 · control 29-AS-20220408113452

Licensing Program Analyst (LPA) KaSandra Lopez conducted an unannounced subsequent complaint inspection at the facility regarding the above allegations. The LPA met with Wellness Director Meshyll Filipinas and explained the reason for the inspection. This complaint investigation was initiated on 03/10/2023. During the 03/10/2023 inspection, the LPA conducted a physical plant tour, reviewed medications for Resident #1 (R1), interviewed the Administrator, and interviewed one staff between 11:19 AM-12:19 PM. R1 was not present in the facility to be interviewed on this day. During today's inspection, the LPA conducted a physical plant tour beginning at 11:13 AM, conducted three resident interviews and five staff interviews between 11:16 AM and 3:31 PM. The LPA was advised that R1 no longer resides at the facility. Report continued on LIC 9099-C. UnsubstantiatedRead the full finding— CDSS inspection report, June 20, 2023 · control 29-AS-20230308120104

Licensing Program Analysts (LPAs) Martha Arroyo and Esther Cortez conducted an unannounced initial complaint visit for the above allegations. Upon arrival, LPAs met with Executive Director (ED), Ken Mahler and the reason for visit was explained. Entrance interview conducted. During today's visit, the LPAs toured the facility at 11:48am, conducted interviews with the ED, one staff, and one resident between 11:30am and 1:12pm. At 12:20 pm, the LPAs conducted a record review and obtained a copy of the resident roster, staff roster, staff schedule, Activity Calendar, and obtained copies of pertinent documents relevant to the investigation. Report Continued on LIC 9099C... UnsubstantiatedRead the full finding— CDSS inspection report, March 14, 2023 · control 29-AS-20230310122826