Autumn Oaks is a residential care home for the elderly (RCFE) in Porterville, Tulare County, California — state license #547203298, with a licensed capacity of 44, listed as closed, licensee initiated in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 53 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated November 14, 2025 — published below in full, verbatim and unscored.

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46 homes in view

Autumn Oaks

The state record lists this licence as “Closed, Licensee Initiated”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.

No photo on file yet

No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.

Residential care home for the elderly (RCFE) · Mid-size home, 44 residents · Porterville, CA · Tulare County
Closed in state recordWheelchairMemory care not on fileHospice not on fileBedridden not on file
No openings reportedBeds change hands in days · we confirm by phone before any referral
License #547203298, held since 2007 · read from the California state record on August 2, 2026 ·See on State Site →
848 N. Jaye Street · Porterville, Tulare County
Phone
(559) 784-4144
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →

Wheelchair / non-ambulatoryVerified in record
Dementia / memory careNot on file — ask the home
Hospice careNot on file — ask the home
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER, 44 MAY BE NON-AMBULATORY.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 74 times and filed 53 documents. The most recent is a complaint investigation report, dated November 14, 2025.

Most recent state visit
November 14, 2025
Occupancy at the April 12, 2024 visit
24 of 44 beds

The state's published file for this home includes 14 documents with transcribed findings, dated August 31, 2021 to April 12, 2024. 14 of the 14 carry the state's recorded outcome word: “Substantiated” (5), “Unfounded” (3), “Unsubstantiated” (6). 14 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 14 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 40 of 53 documentsFull record on the state’s site →
202520 state visits · 27 documents
Nov 14, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 30, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 30, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 30, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 30, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 29, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 28, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 27, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 26, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 25, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 23, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 24, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 19, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 30, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 2, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 13, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 3, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 3, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 26, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 26, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 7, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 7, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 27, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 23, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 17, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20247 state visits · 11 documents
Dec 18, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 18, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 15, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 26, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 14, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 22, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 12, 2024Complaint investigation reportSubstantiated

Allegation investigated: Facility is in disrepair. Facility is unsanitary.

Licensing Program Analyst (LPA) L. Xiong conducted the subsequent complaint investigation visit to the facility. LPA met with Licensee Lisa Ong and informed her the purpose of the visit. During the course of this complaint investigation LPA interviewed staff on duty and obtained and/or reviewed facility records. It was determined based on the interviews and records review that the above allegations are SUBSTANTIATED. There were a wall in the shower/bathroom across from the laundry room that were not completely repaired and the toilet wasn't flush. Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D.”) Substantiatedthe state’s words, verbatim · CDSS document, Apr 12, 2024 · control 24-AS-20240119160237
Apr 12, 2024Complaint investigation reportUnfounded

Allegation investigated: Staff did not keep facility free from insects. Facility owner placed a pad lock on the freezer.

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. During the course of this investigation LPA reviewed facility files relevant to the complaint investigation. It was determined that the above allegation: Staff did not keep facility free from insects, and Facility owner placed a pad lock on the freezer are UNFOUNDED. The evidence from the investigation indicated the facility has monthly contract with Sierra Vista Exterminator to treat facility for all pests and the pad lock is for the additional freezer and the freeze use daily by the facility cook was not locked. In addition, the cook has the key for the pad lock. This agency has investigated the complaint alleging (Staff did not keep facility free from insects, and Facility owner placed a pad lock on the freezer). We have found that the complaint was unfounded, therefore we have dismissed the complaint. Unfoundedthe state’s words, verbatim · CDSS document, Apr 12, 2024 · control 24-AS-20240322111022
Feb 28, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not dispense medication as prescribed. The resident’s room is malodorous.

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. During this visit LPA delivered investigation findings regarding the above allegations. The Department has investigated the complaint alleging: Staff did not dispense medication as prescribed. The resident’s room is malodorous. Based on the interviews conducted and/or records review the above allegations are UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 28, 2024 · control 24-AS-20231113120634
Feb 28, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff interacted inappropriately with a resident

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with staff Matilde Garcia and informed her the purpose of the visit. During this visit LPA delivered investigation findings regarding the above allegations. The Department has investigated the complaint alleging: Staff interacted inappropriately with a resident. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 28, 2024 · control 24-AS-20231129120850
Feb 28, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are not communicating with resident's responsible party Staff are financially abusing resident in care

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. During this visit LPA delivered investigation findings regarding the above allegations.The Department has investigated the complaint alleging: Staff are not communicating with resident's responsible party and Staff are financially abusing resident in care. Based on the interviews conducted and/or records review the above allegations are UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 28, 2024 · control 24-AS-20231129160758
20232 state visits · 2 documents
Nov 7, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 24, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not prevent an altercation between residents that resulted in a residents injury.

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. LPA met with licensee, Lisa Ong and informed her the purpose of the visit. During this visit LPA delivered investigation findings regarding the above allegation. The Department has investigated the complaint alleging: Staff did not prevent an altercation between residents that resulted in a residents injury. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. The investigation indicated contradicting and/or insufficient evidence, and although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 24, 2023 · control 24-AS-20230605143923
Beside homes the same size
Type A citations14typical 1
Type B citations4typical 1
Substantiated complaints26typical 2
Total complaints34typical 7
State visits on file74typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2007.
Year-by-year trend
YearVisitsDocumentsSubstantiated20252027020247111202378320224512021220
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$3,500$5,500 /mo
our estimate — Tulare County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one.
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Is Autumn Oaks licensed?

No — not currently. The CDSS state record checked August 2, 2026 lists Autumn Oaks in Porterville (Tulare County), California license #547203298, as “Closed, Licensee Initiated, formerly licensed for 44 residents. State records list 53 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated November 14, 2025, appears in the inspection record on this page.

Can Autumn Oaks care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Autumn Oaks with clearances for wheelchair / non-ambulatory; it does not list dementia / memory care, hospice care, and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER, 44 MAY BE NON-AMBULATORY.

How much does Autumn Oaks cost?

California's public licensing record does not include Autumn Oaks's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Tulare County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Autumn Oaks accept Medi-Cal or the Assisted Living Waiver?

Autumn Oaks is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

24 of 44 beds occupied (55%) when the state visited on April 12, 2024. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Autumn Oaks?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 74 state visits and 53 dated documents since 2021 for Autumn Oaks; 14 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 12, 2024, records an allegation the state marked “Substantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

14 transcribed reports on file

2024

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility is in disrepair. Facility is unsanitary.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) L. Xiong conducted the subsequent complaint investigation visit to the facility. LPA met with Licensee Lisa Ong and informed her the purpose of the visit. During the course of this complaint investigation LPA interviewed staff on duty and obtained and/or reviewed facility records. It was determined based on the interviews and records review that the above allegations are SUBSTANTIATED. There were a wall in the shower/bathroom across from the laundry room that were not completely repaired and the toilet wasn't flush. Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D.”) SubstantiatedCDSS inspection report, April 12, 2024 · control 24-AS-20240119160237
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedStaff did not keep facility free from insects. Facility owner placed a pad lock on the freezer.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. During the course of this investigation LPA reviewed facility files relevant to the complaint investigation. It was determined that the above allegation: Staff did not keep facility free from insects, and Facility owner placed a pad lock on the freezer are UNFOUNDED. The evidence from the investigation indicated the facility has monthly contract with Sierra Vista Exterminator to treat facility for all pests and the pad lock is for the additional freezer and the freeze use daily by the facility cook was not locked. In addition, the cook has the key for the pad lock. This agency has investigated the complaint alleging (Staff did not keep facility free from insects, and Facility owner placed a pad lock on the freezer). We have found that the complaint was unfounded, therefore we have dismissed the complaint. UnfoundedCDSS inspection report, April 12, 2024 · control 24-AS-20240322111022
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not dispense medication as prescribed. The resident’s room is malodorous.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. During this visit LPA delivered investigation findings regarding the above allegations. The Department has investigated the complaint alleging: Staff did not dispense medication as prescribed. The resident’s room is malodorous. Based on the interviews conducted and/or records review the above allegations are UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. UnsubstantiatedCDSS inspection report, February 28, 2024 · control 24-AS-20231113120634
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff interacted inappropriately with a resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with staff Matilde Garcia and informed her the purpose of the visit. During this visit LPA delivered investigation findings regarding the above allegations. The Department has investigated the complaint alleging: Staff interacted inappropriately with a resident. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. UnsubstantiatedCDSS inspection report, February 28, 2024 · control 24-AS-20231129120850
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are not communicating with resident's responsible party Staff are financially abusing resident in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. During this visit LPA delivered investigation findings regarding the above allegations.The Department has investigated the complaint alleging: Staff are not communicating with resident's responsible party and Staff are financially abusing resident in care. Based on the interviews conducted and/or records review the above allegations are UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. UnsubstantiatedCDSS inspection report, February 28, 2024 · control 24-AS-20231129160758

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not prevent an altercation between residents that resulted in a residents injury.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. LPA met with licensee, Lisa Ong and informed her the purpose of the visit. During this visit LPA delivered investigation findings regarding the above allegation. The Department has investigated the complaint alleging: Staff did not prevent an altercation between residents that resulted in a residents injury. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. The investigation indicated contradicting and/or insufficient evidence, and although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. UnsubstantiatedCDSS inspection report, August 24, 2023 · control 24-AS-20230605143923
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacilities air conditioner is in disrepair
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) L. Xiong conducted the subsequent complaint investigation visit to the facility. I met with Administrator Antonio Ong and Vice President Lisa Ong and informed them the purpose of the visit. During the course of this complaint investigation LPA interviewed staff on duty and obtained and/or reviewed facility records. It was determined based on the interviews and records review that the above allegation is SUBSTANTIATED. The evidence from the investigation indicated that air conditioning (a/c) units at the north/northeast part of the facility stopped working on or about July 18th. The a/c at the south/southwest part of the facility stopped working on or about July 10th. Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), are being cited onCDSS inspection report, July 24, 2023 · control 24-AS-20230720134908
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedUnlawful eviction.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
During the course of this complaint investigation LPA interviewed staff and reviewed relevant records. It was determined based on the interviews and records review that the above allegation is SUBSTANTIATED. R1 went to the hospital for 5150. Facility was refusing to accept R1 from the hospital when hospital discharging R1, even if R1 is stable. Facility didn't have an approve 3-day eviction notice, and it's the facility's responsibility to bring R1 back to the facility. Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D.”) SubstantiatedCDSS inspection report, June 7, 2023 · control 24-AS-20230525144800
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedIllegal eviction
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) L. Xiong conducted the subsequent complaint investigation visit to the facility. I met with Administrator, Tony Ong and informed him the purpose of the visit. During the course of this complaint investigation LPA interviewed staff on duty and obtained facility records. It was determined based on the interviews and records review that the above allegation is SUBSTANTIATED. Facility was refusing to pickup R1 from the hospital when hospital was discharging R1. R1 went to the hospital for a medical condition and is still resident of the facility. When R1 is discharge from the hospital, it's the facility's responsibility to bring R1 back to the facility. Based on LPAs observations and interviews and records, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D.”) SubstantiatedCDSS inspection report, May 3, 2023 · control 24-AS-20230502101036
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff left residents unattended.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with Antonio Ony, Administrator and informed him the purpose of the visit. During this visit LPA delivered investigation findings regarding the above allegation. The Department has investigated the complaint alleging: Staff left residents unattended. Based on the interviews conducted the above allegation is UNSUBSTANTIATED. The evidence from the investigation were observed to be inconsistent and although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. UnsubstantiatedCDSS inspection report, April 4, 2023 · control 24-AS-20230328140818
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedDrugs are being used at the facility.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with Elizabeth Sanchez, Med. Tech and spoke Antonio Ong, Administrator on the phone informing them the purpose of the visit. During the course of this investigation LPA interview staff/resident relevant to the complaint investigation. It was determined that the above allegation: Drugs are being used at the facility is UNFOUNDED. The investigation indicated there are no illegal drugs dropped off or being used at the facility. This agency has investigated the complaint alleging (Drugs are being used at the facility). We have found that the complaint was unfounded, therefore we have dismissed the complaint. UnfoundedCDSS inspection report, March 24, 2023 · control 24-AS-20230209130051

2022

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident's are left unsupervised at the facility.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with licensee, Lisa Ong and informed her the purpose of the visit. During this visit LPA delivered investigation findings regarding the above allegation.The Department has investigated the complaint alleging: Resident's are left unsupervised at the facility. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. There were conflicting evidence observed during the investigation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. UnsubstantiatedCDSS inspection report, December 16, 2022 · control 24-AS-20221213081901
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident was neglected while in care resulting in resident falling and sustaining a fracture
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
During the investigation, the Department reviewed R1’s records and interviewed staff. Based on interviews and records review, R1 had several ground level falls on 4/9/22 however staff did not seek medical attention until the last fall when R1 fell face first into the nightstand and was observed to be wedged between the nightstand and the bed. Staff called emergency medical services and R1 was transferred to the hospital where R1 was admitted and diagnosed in part with a left proximal humeral fracture. R1 remained in the hospital until discharged on 4/15/22. The preponderance of evidence standard has been met therefore the allegation that resident was neglected while in care resulting in resident falling and sustaining a fracture is substantiated. Deficiency for violation of Title 22, Section 87468.2(a)(4) cited in the attached 9099D. An immediate civil penalty of $500 is assessed and the issuance of additional civil penalties is currently under review. The details of the additional civCDSS inspection report, July 26, 2022 · control 24-AS-20220414095227

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 74 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
14
typical for this size: 1
Type B citations
4
typical for this size: 1
Substantiated complaints
26
typical for this size: 2
Total complaints
34
typical for this size: 7
State visits on file
74
typical for this size: 19
See the full inspection record on the state's site →
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