Ivy Park At Milpitas is a residential care home for the elderly (RCFE) in Milpitas, Santa Clara County, California — state license #435202744, licensed for 225 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 48 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated July 14, 2026 — published below in full, verbatim and unscored.

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Ivy Park At Milpitas

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Residential care home for the elderly (RCFE) · Large community, 225 residents · Milpitas, CA · Santa Clara County
LicensedWheelchairMemory careHospiceBedridden
No openings reportedBeds change hands in days ·
License #435202744, held since 2020 · read from the California state record on August 2, 2026 ·See on State Site →
80 Cedar Way · Milpitas, Santa Clara County
Phone
(408) 770-9575
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 225 residents
Dementia / memory careVerified in record
Hospice careApproved for 25 residents
Bedridden careApproved for 25 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. 225 NON-AMBULATORY, OF WHICH 25 MAY BE BEDRIDDEN. ANY ROOM APPROVED FOR BEDRIDDEN. 1ST FLOOR DEMENTIA CARE APPROVED FOR DELAYED EGRESS. HOSPICE WAIVER FOR 25, MGMT CO IS WESTMONT LIVING INC. OAKMONT MANAGEMENT GROUP LLC EFFECTIVE 1/16/25.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2021, the state has visited this home 55 times and filed 48 documents. The most recent is a facility evaluation report, dated July 14, 2026.

Most recent state visit
July 14, 2026
Occupancy at the September 30, 2025 visit
183 of 225 beds

The state's published file for this home includes 18 documents with transcribed findings, dated December 12, 2022 to September 30, 2025. 18 of the 18 carry the state's recorded outcome word: “Substantiated” (5), “Unfounded” (4), “Unsubstantiated” (9). 18 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 18 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 44 of 48 documentsFull record on the state’s site →
20265 state visits · 5 documents
Jul 14, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 18, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 5, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 24, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 16, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202515 state visits · 18 documents
Dec 30, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 30, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 12, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 20, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 20, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 5, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 30, 2025Complaint investigation reportUnfounded

Allegation investigated: Staff are not following emergency disaster plan procedures

Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Administrator Meghian Geul. On June 12, 2024 the Department received a complaint alleging Staff are not following emergency disaster plan procedures. On June 12 and 13, 2024, the Department interviewed witness W1. W1 stated he/she was called at 10:50pm because his/her family member can’t reach anyone to have his/her apartment’s power back on. W1 stated he/she was informed the hallways light were on but when his/her family member calls the front desk, there is no answer. W1 stated a nurse eventually showed up and provided some information to his/her family member around 11:00pm. Page 1 Out of 3. Unfoundedthe state’s words, verbatim · CDSS document, Sep 30, 2025 · control 26-AS-20240612114650
Sep 4, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 3, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 12, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 5, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 30, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff does not ensure facility has hot water.

Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Administrator Meghian Geul On May 21, 2025 the Department received a complaint alleging Staff does not ensure facility has hot water. On May 19, 2025, the Department received an incident report from the facility. The incident report stated, "on May 16, 2025 (Friday), around 10am this morning residents reported no hot water when they took a shower. The water heater was checked and we found both water heaters were not working.... Water heater will be repaired tomorrow, Saturday May 17, 2025. Page 1 Out of 3. Substantiatedthe state’s words, verbatim · CDSS document, May 30, 2025 · control 26-AS-20250521085417
May 23, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are serving food that is not of quality to residents in care. Staff are not following a resident's admission agreement. Staff did not ensure that activities are provided for residents in care.

*Amended to add document review for activity director training log* On May 23, 2025 Licensing Program Analyst (LPA) Marcela Yanez conducted an unannounced complaint investigation visit to deliver findings on the above allegations. LPA met with Meghian Geul, Administrator. On March 4, 2025 the department received a complaint with the above allegations. On March 12, 2025 LPA Yanez and LPA Jain interviewed Staff S1-S3, Interim Director (ID) and Residents (R1-R7). 7 out of 7 residents stated the food is ok but sometimes it is cold or not hot enough and the food is better on the weekend and occasionally the soup is too hot. 3 Out of 3 staff stated that the food served to residents is checked with a thermometer prior to serving. on May 21,2025 LPA Monter interviewed 5 staff. The food does not meet the food quality standard based on the right temperature food is not served. 2 out of 3 staff stated that when food is returned cold to the kitchen the food is replated and not reheated. Unsubstantthe state’s words, verbatim · CDSS document, May 23, 2025 · control 26-AS-20250304120229
May 23, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 21, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 7, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 11, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 7, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not provide adequate supervision resulting in residents sustaining falls

Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Business Office Director (BOD) Mimi Co. On 6/10/2024, the Department received a complaint with the allegation that staff do not provide adequate supervision resulting in residents sustaining falls. On 6/20/2024, the Department conducted an initial investigation visit. LPA interviewed 3 staff and requested resident's physician report, appraisal needs and service plan. Continue on LIC9099-C. Page 1 of 3. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 7, 2025 · control 26-AS-20240610145129
202413 state visits · 19 documents
Dec 28, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 28, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 20, 2024Complaint investigation reportSubstantiated

Allegation investigated: Facility did not notify POA that the resident will need higher level of care resulting in increase rate.

Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the finding of the above allegation. LPA met with Executive Director, Gregory Becker. On 05/21/2024, the Department received the complaint. On 05/29/2024, the initial complaint investigation was conducted. The following documents were obtained to include the compass rose resident roster, memory care schedule for May 2024, illness tracking form for GI Illness/Norovirus/Other illness, and resident (R1)’s physician’s report, service plan, admission agreement, account statement ledger, and other correspondences. It was alleged that the facility did not notify resident (R1)’s power of attorney (POA) that resident (R1) will need higher level of care resulting in an increased rate. See LIC9099-C. Substantiatedthe state’s words, verbatim · CDSS document, Dec 20, 2024 · control 26-AS-20240521185706
Oct 4, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 3, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Resident did not feel safe and comfortable in facility environment Facility not providing transportation to medical appointments Staff neglected resident’s hygiene

Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the finding of the above allegations. LPA met with Executive Director, Gregory Becker. On 05/17/2022, the Department received the complaint. On 05/26/2022, the initial complaint investigation was conducted. Documents were obtained throughout the investigation to include resident (R1)’s admission agreenement, incident reports, physician’s reports, medical records, advance health care directive, power of attorney (POA) documents, service plan, preplacement appraisal, personal rights form, and resident sign in / sign out sheets. PAGE 1 OF 4. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 3, 2024 · control 26-AS-20220517143434
Sep 17, 2024Complaint investigation reportUnfounded

Allegation investigated: Facility staff did not properly notify resident of rate increase.

Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation report, and met with Executive Director (ED) Greg Becker. On 8/13/2024, the Department received a complaint that the facility increased the rate without notifying residents. On 8/23/2024, LPA conducted an initial investigation visit. LPA interviewed ED, 1 staff, and 3 residents. LPA requested document including a new 60 day notice of rate increase issued to R1, Assisted living care fee, R1's ledger of care level payment, and 1 copy of new 60 days notice of rate increase signed by R1. Continue on LIC9099-C. Page 1 of 2.. Unfoundedthe state’s words, verbatim · CDSS document, Sep 17, 2024 · control 26-AS-20240813092234
Sep 17, 2024Complaint investigation reportUnfounded

Allegation investigated: Staff mishandling resident’s medication. Facility had an outbreak of norovirus.

Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation findings and met with Executive Director (ED) Gregory Becker. On 05/08/2023, the Department received a complaint with the above allegations. On 05/18/2023, the Department conducted an initial investigation visit. LPA interviewed the previous Executive Director and one staff. LPA requested Resident .Physician report, Appraisal Needs and Services Plan, Admission Agreement and Medical records. Continue on LIC9099-C. Page 1 of 3. Unfoundedthe state’s words, verbatim · CDSS document, Sep 17, 2024 · control 26-AS-20230508123315
Sep 16, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 15, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility call system is in disrepair

Licensing Program Analyst (LPA) Maria (Mita) Partoza, conducted an unannounced visit to continue and deliver the finding of the complaint received by the department on 12/12/2023 regarding the allegation that the facility's call system is in disrepair. LPA met with Executive Director/Admnistrator Gregory Becker. On 12/19/2023, LPA Rai, conducted the initial investigations and interviewed 8 residents (R1 to R8), Staff 1 and 2 (S1 to S2). LPA Rai requested documents to include LIC 500 the resident roster, and the call bell system Invoices with a deadline of December 21, 2023 fron the Operatons Specialist. On 4/19/2024, LPA Partoza, continued the invesigation and reviewed the statements of the individuals who were interviewed. page 1 (see LIC 9099C for page 2) Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 15, 2024 · control 26-AS-20231212142830
Aug 28, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 30, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 7, 2024Complaint investigation reportUnfounded

Allegation investigated: Staff physically abused resident

Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Administrator (ADM) Gregory Becker. On May 2, 2024, the Department received a complaint alleging staff physically abused resident. It has been alleged that a resident stated staff were abusive to him/her on April 15, 2024. On April 15, 2024, Local Law Enforcement (LLE) responded to a report that R1 was out of control and trying to hurt other residents and caregivers. Upon arrival, R1 kept saying staff hurt R1's hands and were abusive to him/her. LLE interviewed Staff S2, who stated he/she was trying to calm down R1. S2 stated R1 grabbed his/her fingers and twisted them. S2 stated R1 was also trying to bite him/her. S2 stated staff did not hurt R1 and were not physically abusive towards him/her. Page 1 Out of 3. Unfoundedthe state’s words, verbatim · CDSS document, Jun 7, 2024 · control 26-AS-20240502140812
Jun 7, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility's temperature is not within the required temperature Facility ventilation is not working causing odor

Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with (ADM) Administrator Gregory Becker. Facility ventilation is not working causing odor On December 12, 2023, the Department received a complaint alleging facility ventilation is not working causing odor. On December 19, 2023, and April 18, 2024, The Department interviewed residents R1-R9. 7 Out of 9 residents interviewed stated they have not smelled any foul odors from the ventilation system. 2 Out of 9 residents interviewed stated the ventilation's system sometimes has a bad smell. Page 1 Out of 4. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 7, 2024 · control 26-AS-20231212112348
Apr 26, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 25, 2024Complaint investigation reportSubstantiated

Allegation investigated: Residents in care are not provided transportation services

Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Administrator (ADM), Greg Becker and stated the purpose of today’s visit. On 11/21/2023, the Department received a complaint with the above allegations. On 11/29/2023, the Department conducted an initial investigation at the facility. It was alleged the facility staff suggested residents to cancel their appointments or figuring out their own transportation services. On 11/29/2023, the Department interviewed 3 staff, including the Administrator (ADM) Steven Harms. ADM stated the facility did not have a licensed driver to drive the facility bus. ADM stated the Activities Director took care of schedule/arranging transportation for the residents. Continuation on LIC 9099-C, Page 1 of 3. Substantiatedthe state’s words, verbatim · CDSS document, Apr 25, 2024 · control 26-AS-20231121112922
Apr 25, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff forcefully pushed resident to a wheelchair. Facility staff was rough when assiting resident with postural support.

Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Administrator (ADM) Greg Becker and stated the purpose of today’s visit. On March 22, 2024, the Department received a complaint alleging facility staff was rough when assisting a resident with a postural support. It has also been alleged facility staff forcefully pushed a resident to a wheelchair. Continuation in LIC 9099-C, Page 1 of 3. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 25, 2024 · control 26-AS-20240322090615
Apr 25, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility is not serving food at appropriate temperatures

Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Administrator, Greg Becker and stated the purpose of today’s visit. On June 23, 2023, the Department received a complaint of an allegation that the facility was not serving the food at appropriate temperature. On June 30, 2023, LPA Chang conducted an initial investigation visit. LPA interviewed 2 staff and 2 residents. LPA toured the main kitchen, assist living unit dining room and memory care unit dining room. Continuation in LIC 9099-C, Page 1 of 2. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 25, 2024 · control 26-AS-20230623152607
Apr 25, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 23, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff neglected a resident resulting in multiple fractures. Licensee does not adequately staff facility to meet residents’ high level of care and needs. Staff did not submit incident reports to Licensing.

Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Executive Director, Greg Becker and stated the purpose of today’s visit. On 8/21/2023, the Department received a complaint with the above allegations. On 8/22/2023, the Department conducted an initial investigation at the facility. Based on the department’s investigation, resident (referred as R1) had motor impairment/paralysis and neurocognitive disorder and was considered fall risk. R1 required assistance with majority of his/her Activities of Daily Living (ADLs), which included standby assistance. Continuation on LIC 9099-C, Page 1 of 4. Substantiatedthe state’s words, verbatim · CDSS document, Feb 23, 2024 · control 26-AS-20230821105004
20232 state visits · 2 documents
Oct 18, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Facility does not maintain adequate staffing to meet resident's needs. Facility does not have planned activities for the residents.

Licensing Program Analyst (LPA) Steve Chang conducted an unannounced complaint investigation visit to deliver the investigation finding, and met with Current Executive Director (CED) Mark Baddas. On 05/14/2021, the Department received a complaint with two allegations that facility does not maintain adequate staffing to meet resident's needs and facility does not have planned activities for the residents. On 05/19/2021, an initial investigation visit was conducted, ADM, 2 staff and 4 residents were interviewed. Resident Profile, Physician Report, and Service Evaluation Plans, Activities Calendar and Staff Schedule were obtained. Continue on LIC9099-C. Page 1 of 3. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 18, 2023 · control 26-AS-20210514144310
Aug 22, 2023Complaint investigation reportSubstantiated

Allegation investigated: Resident wandered away from facility due to lack of supervision

Licensing Program Analyst (LPA) Simi Rai conducted an unannounced complaint visit to deliver investigation finding. LPA met with Executive Director (ED) Lauren Powell. On 10/14/2021, the Department received a complaint of the above allegation. An initial complaint investigation visit was conducted on 10/21/2021 by LPA Steve Chang and interviewed staff (S1-S2). Based on interview with facility staff, Staff (S1) stated resident (R1) has a 24-hour dedicated 1:1 caregiver. S2 stated R1 was not allowed to leave the facility unattended but R1 had the right to leave the facility with dedicated 24-hour 1:1 caregiver. On the day of the elopement incident, 10/8/2021, ED stated the 1:1 caregiver was not 24-hours but worked a shift from 2pm through 10pm. On 10/8/2021 at approximately 11:30pm, R1 exited the facility from the front door without the supervision of 1:1 caregiver or facility staff. Continuation on LIC 9099-C, Page 1 of 2. Substantiatedthe state’s words, verbatim · CDSS document, Aug 22, 2023 · control 26-AS-20211014163838
Beside homes the same size
Type A citations6typical 1
Type B citations3typical 1
Substantiated complaints7typical 2
Total complaints23typical 7
State visits on file55typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2020.
Year-by-year trend
YearVisitsDocumentsSubstantiated2026550202515181202413193202333120222202021110
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

≈ $6,000–$9,000 /mo
our estimate — Santa Clara County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
Claim your home → · See something wrong? → · How we source every fact →
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Is Ivy Park At Milpitas licensed?

Yes — Ivy Park At Milpitas is a licensed residential care home for the elderly (RCFE) in Milpitas (Santa Clara County): California license #435202744, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 225 residents. State records list 48 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated July 14, 2026, appears in the inspection record on this page.

Can Ivy Park At Milpitas care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Ivy Park At Milpitas with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 225 NON-AMBULATORY, OF WHICH 25 MAY BE BEDRIDDEN. ANY ROOM APPROVED FOR BEDRIDDEN. 1ST FLOOR DEMENTIA CARE APPROVED FOR DELAYED EGRESS. HOSPICE WAIVER FOR 25, MGMT CO IS WESTMONT LIVING INC. OAKMONT MANAGEMENT GROUP LLC EFFECTIVE 1/16/25.

How much does Ivy Park At Milpitas cost?

California's public licensing record does not include Ivy Park At Milpitas's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Ivy Park At Milpitas accept Medi-Cal or the Assisted Living Waiver?

Ivy Park At Milpitas is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

183 of 225 beds occupied (81%) when the state visited on September 30, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Ivy Park At Milpitas?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 55 state visits and 48 dated documents since 2021 for Ivy Park At Milpitas; 18 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 30, 2025, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

18 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedStaff are not following emergency disaster plan procedures
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Administrator Meghian Geul. On June 12, 2024 the Department received a complaint alleging Staff are not following emergency disaster plan procedures. On June 12 and 13, 2024, the Department interviewed witness W1. W1 stated he/she was called at 10:50pm because his/her family member can’t reach anyone to have his/her apartment’s power back on. W1 stated he/she was informed the hallways light were on but when his/her family member calls the front desk, there is no answer. W1 stated a nurse eventually showed up and provided some information to his/her family member around 11:00pm. Page 1 Out of 3. Unfounded— CDSS inspection report, September 30, 2025 · control 26-AS-20240612114650
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff does not ensure facility has hot water.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Administrator Meghian Geul On May 21, 2025 the Department received a complaint alleging Staff does not ensure facility has hot water. On May 19, 2025, the Department received an incident report from the facility. The incident report stated, "on May 16, 2025 (Friday), around 10am this morning residents reported no hot water when they took a shower. The water heater was checked and we found both water heaters were not working.... Water heater will be repaired tomorrow, Saturday May 17, 2025. Page 1 Out of 3. Substantiated— CDSS inspection report, May 30, 2025 · control 26-AS-20250521085417
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are serving food that is not of quality to residents in care. Staff are not following a resident's admission agreement. Staff did not ensure that activities are provided for residents in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
*Amended to add document review for activity director training log* On May 23, 2025 Licensing Program Analyst (LPA) Marcela Yanez conducted an unannounced complaint investigation visit to deliver findings on the above allegations. LPA met with Meghian Geul, Administrator. On March 4, 2025 the department received a complaint with the above allegations. On March 12, 2025 LPA Yanez and LPA Jain interviewed Staff S1-S3, Interim Director (ID) and Residents (R1-R7). 7 out of 7 residents stated the food is ok but sometimes it is cold or not hot enough and the food is better on the weekend and occasionally the soup is too hot. 3 Out of 3 staff stated that the food served to residents is checked with a thermometer prior to serving. on May 21,2025 LPA Monter interviewed 5 staff. The food does not meet the food quality standard based on the right temperature food is not served. 2 out of 3 staff stated that when food is returned cold to the kitchen the food is replated and not reheated. Unsubstant— CDSS inspection report, May 23, 2025 · control 26-AS-20250304120229
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not provide adequate supervision resulting in residents sustaining falls
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Business Office Director (BOD) Mimi Co. On 6/10/2024, the Department received a complaint with the allegation that staff do not provide adequate supervision resulting in residents sustaining falls. On 6/20/2024, the Department conducted an initial investigation visit. LPA interviewed 3 staff and requested resident's physician report, appraisal needs and service plan. Continue on LIC9099-C. Page 1 of 3. Unsubstantiated— CDSS inspection report, January 7, 2025 · control 26-AS-20240610145129

2024

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility did not notify POA that the resident will need higher level of care resulting in increase rate.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the finding of the above allegation. LPA met with Executive Director, Gregory Becker. On 05/21/2024, the Department received the complaint. On 05/29/2024, the initial complaint investigation was conducted. The following documents were obtained to include the compass rose resident roster, memory care schedule for May 2024, illness tracking form for GI Illness/Norovirus/Other illness, and resident (R1)’s physician’s report, service plan, admission agreement, account statement ledger, and other correspondences. It was alleged that the facility did not notify resident (R1)’s power of attorney (POA) that resident (R1) will need higher level of care resulting in an increased rate. See LIC9099-C. Substantiated— CDSS inspection report, December 20, 2024 · control 26-AS-20240521185706
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident did not feel safe and comfortable in facility environment Facility not providing transportation to medical appointments Staff neglected resident’s hygiene
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the finding of the above allegations. LPA met with Executive Director, Gregory Becker. On 05/17/2022, the Department received the complaint. On 05/26/2022, the initial complaint investigation was conducted. Documents were obtained throughout the investigation to include resident (R1)’s admission agreenement, incident reports, physician’s reports, medical records, advance health care directive, power of attorney (POA) documents, service plan, preplacement appraisal, personal rights form, and resident sign in / sign out sheets. PAGE 1 OF 4. Unsubstantiated— CDSS inspection report, October 3, 2024 · control 26-AS-20220517143434
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedFacility staff did not properly notify resident of rate increase.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation report, and met with Executive Director (ED) Greg Becker. On 8/13/2024, the Department received a complaint that the facility increased the rate without notifying residents. On 8/23/2024, LPA conducted an initial investigation visit. LPA interviewed ED, 1 staff, and 3 residents. LPA requested document including a new 60 day notice of rate increase issued to R1, Assisted living care fee, R1's ledger of care level payment, and 1 copy of new 60 days notice of rate increase signed by R1. Continue on LIC9099-C. Page 1 of 2.. Unfounded— CDSS inspection report, September 17, 2024 · control 26-AS-20240813092234
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedStaff mishandling resident’s medication. Facility had an outbreak of norovirus.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation findings and met with Executive Director (ED) Gregory Becker. On 05/08/2023, the Department received a complaint with the above allegations. On 05/18/2023, the Department conducted an initial investigation visit. LPA interviewed the previous Executive Director and one staff. LPA requested Resident .Physician report, Appraisal Needs and Services Plan, Admission Agreement and Medical records. Continue on LIC9099-C. Page 1 of 3. Unfounded— CDSS inspection report, September 17, 2024 · control 26-AS-20230508123315
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility call system is in disrepair
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Maria (Mita) Partoza, conducted an unannounced visit to continue and deliver the finding of the complaint received by the department on 12/12/2023 regarding the allegation that the facility's call system is in disrepair. LPA met with Executive Director/Admnistrator Gregory Becker. On 12/19/2023, LPA Rai, conducted the initial investigations and interviewed 8 residents (R1 to R8), Staff 1 and 2 (S1 to S2). LPA Rai requested documents to include LIC 500 the resident roster, and the call bell system Invoices with a deadline of December 21, 2023 fron the Operatons Specialist. On 4/19/2024, LPA Partoza, continued the invesigation and reviewed the statements of the individuals who were interviewed. page 1 (see LIC 9099C for page 2) Unsubstantiated— CDSS inspection report, September 15, 2024 · control 26-AS-20231212142830
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedStaff physically abused resident
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Administrator (ADM) Gregory Becker. On May 2, 2024, the Department received a complaint alleging staff physically abused resident. It has been alleged that a resident stated staff were abusive to him/her on April 15, 2024. On April 15, 2024, Local Law Enforcement (LLE) responded to a report that R1 was out of control and trying to hurt other residents and caregivers. Upon arrival, R1 kept saying staff hurt R1's hands and were abusive to him/her. LLE interviewed Staff S2, who stated he/she was trying to calm down R1. S2 stated R1 grabbed his/her fingers and twisted them. S2 stated R1 was also trying to bite him/her. S2 stated staff did not hurt R1 and were not physically abusive towards him/her. Page 1 Out of 3. Unfounded— CDSS inspection report, June 7, 2024 · control 26-AS-20240502140812
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility's temperature is not within the required temperature Facility ventilation is not working causing odor
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with (ADM) Administrator Gregory Becker. Facility ventilation is not working causing odor On December 12, 2023, the Department received a complaint alleging facility ventilation is not working causing odor. On December 19, 2023, and April 18, 2024, The Department interviewed residents R1-R9. 7 Out of 9 residents interviewed stated they have not smelled any foul odors from the ventilation system. 2 Out of 9 residents interviewed stated the ventilation's system sometimes has a bad smell. Page 1 Out of 4. Unsubstantiated— CDSS inspection report, June 7, 2024 · control 26-AS-20231212112348
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResidents in care are not provided transportation services
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Administrator (ADM), Greg Becker and stated the purpose of today’s visit. On 11/21/2023, the Department received a complaint with the above allegations. On 11/29/2023, the Department conducted an initial investigation at the facility. It was alleged the facility staff suggested residents to cancel their appointments or figuring out their own transportation services. On 11/29/2023, the Department interviewed 3 staff, including the Administrator (ADM) Steven Harms. ADM stated the facility did not have a licensed driver to drive the facility bus. ADM stated the Activities Director took care of schedule/arranging transportation for the residents. Continuation on LIC 9099-C, Page 1 of 3. Substantiated— CDSS inspection report, April 25, 2024 · control 26-AS-20231121112922
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff forcefully pushed resident to a wheelchair. Facility staff was rough when assiting resident with postural support.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Administrator (ADM) Greg Becker and stated the purpose of today’s visit. On March 22, 2024, the Department received a complaint alleging facility staff was rough when assisting a resident with a postural support. It has also been alleged facility staff forcefully pushed a resident to a wheelchair. Continuation in LIC 9099-C, Page 1 of 3. Unsubstantiated— CDSS inspection report, April 25, 2024 · control 26-AS-20240322090615
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility is not serving food at appropriate temperatures
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Administrator, Greg Becker and stated the purpose of today’s visit. On June 23, 2023, the Department received a complaint of an allegation that the facility was not serving the food at appropriate temperature. On June 30, 2023, LPA Chang conducted an initial investigation visit. LPA interviewed 2 staff and 2 residents. LPA toured the main kitchen, assist living unit dining room and memory care unit dining room. Continuation in LIC 9099-C, Page 1 of 2. Unsubstantiated— CDSS inspection report, April 25, 2024 · control 26-AS-20230623152607
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff neglected a resident resulting in multiple fractures. Licensee does not adequately staff facility to meet residents’ high level of care and needs. Staff did not submit incident reports to Licensing.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Executive Director, Greg Becker and stated the purpose of today’s visit. On 8/21/2023, the Department received a complaint with the above allegations. On 8/22/2023, the Department conducted an initial investigation at the facility. Based on the department’s investigation, resident (referred as R1) had motor impairment/paralysis and neurocognitive disorder and was considered fall risk. R1 required assistance with majority of his/her Activities of Daily Living (ADLs), which included standby assistance. Continuation on LIC 9099-C, Page 1 of 4. Substantiated— CDSS inspection report, February 23, 2024 · control 26-AS-20230821105004

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility does not maintain adequate staffing to meet resident's needs. Facility does not have planned activities for the residents.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced complaint investigation visit to deliver the investigation finding, and met with Current Executive Director (CED) Mark Baddas. On 05/14/2021, the Department received a complaint with two allegations that facility does not maintain adequate staffing to meet resident's needs and facility does not have planned activities for the residents. On 05/19/2021, an initial investigation visit was conducted, ADM, 2 staff and 4 residents were interviewed. Resident Profile, Physician Report, and Service Evaluation Plans, Activities Calendar and Staff Schedule were obtained. Continue on LIC9099-C. Page 1 of 3. Unsubstantiated— CDSS inspection report, October 18, 2023 · control 26-AS-20210514144310
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident wandered away from facility due to lack of supervision
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced complaint visit to deliver investigation finding. LPA met with Executive Director (ED) Lauren Powell. On 10/14/2021, the Department received a complaint of the above allegation. An initial complaint investigation visit was conducted on 10/21/2021 by LPA Steve Chang and interviewed staff (S1-S2). Based on interview with facility staff, Staff (S1) stated resident (R1) has a 24-hour dedicated 1:1 caregiver. S2 stated R1 was not allowed to leave the facility unattended but R1 had the right to leave the facility with dedicated 24-hour 1:1 caregiver. On the day of the elopement incident, 10/8/2021, ED stated the 1:1 caregiver was not 24-hours but worked a shift from 2pm through 10pm. On 10/8/2021 at approximately 11:30pm, R1 exited the facility from the front door without the supervision of 1:1 caregiver or facility staff. Continuation on LIC 9099-C, Page 1 of 2. Substantiated— CDSS inspection report, August 22, 2023 · control 26-AS-20211014163838

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 55 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
6
typical for this size: 1
Type B citations
3
typical for this size: 1
Substantiated complaints
7
typical for this size: 2
Total complaints
23
typical for this size: 7
State visits on file
55
typical for this size: 19
See the full inspection record on the state's site →
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