Hopkins Manor is a residential care home for the elderly (RCFE) in Redwood City, San Mateo County, California — state license #415601140, licensed for 88 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 38 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated May 8, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 41 times and filed 38 documents. The most recent is a complaint investigation report, dated May 8, 2026.
The state's published file for this home includes 14 documents with transcribed findings, dated January 10, 2024 to September 16, 2025. 14 of the 14 carry the state's recorded outcome word: “Substantiated” (5), “Unfounded” (3), “Unsubstantiated” (6). 14 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 14 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 16, 2025Unsubstantiated
Allegation investigated: Staff mishandled a resident's personal belonging
On 9/16/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to deliver conclusionary findings for this complaint investigation. LPA was greeted by facility representative and explained the purpose of the visit. Complaint alleged that facility staff mishandled a resident’s belonging. According to the Reporting Party(RP), R1 had articles of clothing removed by facility staff. Based on document review and interviews, the facility explained to R1 that the facility was going to replace the article of clothing for them and purchased said article of clothing. Based on the fact that facility staff replaced R1’s article of clothing, the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore the above allegation is unsubstantiated at this time. Nothe state’s words, verbatim · CDSS document, Sep 16, 2025 · control 14-AS-20250813095143
Jul 31, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 24, 2025Unfounded
Allegation investigated: - Facility staff mishandled a resident's personal funds
On 7/24/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to open this complaint received by the Department on 7/22/2025. LPA Calandra was greeted by Susan Roquel, HR Manager and explained the purpose of the visit. Complaint alleged that facility staff mishandled resident's personal funds. Based on interviews and document review, facility staff do not handle R1's personal funds. R1 is conserved and receives an allowance directly from their Case Manager who receives it from R1's Conservator. The Department has investigated the complaint allegation that facility staff mishandled a resident's personal funds. It was determined the allegations are unfounded, meaning the allegations are false, could not have happened and/or is without a reasonable basis and therefore dismissed. An exit interview was conducted. This report reviewed with facility representative and a copy of the report left at the facility. Unfoundedthe state’s words, verbatim · CDSS document, Jul 24, 2025 · control 14-AS-20250722084436
May 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 3, 2025Unsubstantiated
Allegation investigated: Facility continues to have bed bug(s) despite professional services being retained.
***THIS IS AN AMENDED REPORT: MARKING THE REPORT AS PUBLIC*** On 4/3/2025, Licensing Program Analyst(LPA) John Calandra met with Ricardo Aban, Executive Director for this conclusionary complaint inspection. On 1/16/2025, LPA Calandra conducted initial complaint inspection and conducted interviews and took a tour of the physical plant. Complaint alleged that the facility continues to have bed bug(s) despite professional services being retained. Based on document review and interviews, staff stated that they have not seen nor received any reports of bed bugs in the facility. Based on review of pest control/exterminator service reports for bed bugs, it is determined that the scope of services covers the interior of the facility on a monthly basis. Based on the Department's investigation, it was determined there was a lack of sufficient evidence to support or deny the allegation. Based on this information, the findings of this allegation are unsubstantiated. This report was reviewed and dithe state’s words, verbatim · CDSS document, Apr 3, 2025 · control 14-AS-20250114094138
Mar 28, 2025Unsubstantiated
Allegation investigated: Staff do not respond to resident's call button in a timely manner.
On 3/28/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to deliver conclusionary findings for this complaint. LPA was greeted by Ricardo Aban, Executive Director and explained the purpose of the visit. LPA gathered documents and conducted interviews during initial complaint investigation on 12/16/2024. LPA later gathered additional documentation regarding the above allegation of a possible personal rights violation in the facility. Complaint alleged that facility staff did not respond to a resident’s call button in a timely manner. Per record review and interviews, staff stated that they did respond to R1's call button and assisted R1 with activities of daily living. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 28, 2025 · control 14-AS-20241211152136
Jan 29, 2025Unfounded
Allegation investigated: Resident was financially abused.
On 1/29/2025, Licensing Program Analyst John Calandra arrived at the facility at 3:15 PM to deliver conclusionary findings for a complaint received on 4/29/2024. LPA was greeted by Ricardo Aban, Executive Director and explained the purpose of the visit. Regarding the allegation that a resident (R1) was financially abused, the Department reviewed documents and conducted interviews. S1 stole R1’s driver’s license and other documents and used them to open a bank account under R1’s name without R1’s permission. Based on document review and interviews, LPA Calandra learned that S1 was a caretaker for a private caregiving company and did not work at the facility during the time that the theft took place. Unfoundedthe state’s words, verbatim · CDSS document, Jan 29, 2025 · control 14-AS-20240429110747
Jan 29, 2025Unsubstantiated
Allegation investigated: Facility staff did not prevent physical altercation(s) between residents which resulted in multiple injuries and hospitalization. Facility staff punched resident in the face. Facility staff do not dispense medications as prescribed. Facility staff do not ensure the facility is free of hazards. There is no night supervision staff on duty who stays awake.
On 1/29/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility at 12:35 PM to deliver conclusionary findings for a complaint received by the Department on 7/16/2024. LPA met with Ricardo Aban, Executive Director and explained the purpose of the visit. Regarding the allegation that facility staff did not prevent physical altercation(s) between residents which resulted in multiple injuries and hospitalization. The reporting party stated that R1 had sustained significant injuries including head trauma and a fracture. Information regarding time and date could not be obtained. RP also stated that R1 had obtained scars, but no documentation of scars could be provided. In addition, the inspector could not verify scarring based on observation. Based on interviews and document review, no evidence of head trauma or fracture was found. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 29, 2025 · control 14-AS-20240717093038
Dec 18, 2024Substantiated
Allegation investigated: Lack of supervision resulted in resident falling and sustaining multiple fractures Facility staff did not seek timely medical attention for resident
On December 18, 2024, Licensing Program Analyst(LPA) John Calandra arrived at the facility at 8:40 AM to conclude a complaint investigation. Initial complaint visit was on 5/1/2024. LPA Calandra was greeted by Ricardo Aban, Executive Director and explained the purpose of the visit. Regarding the allegation that lack of supervision resulted in resident falling and sustaining multiple fractures, the Department reviewed documents and conducted interviews. Based on document, R1 was a fall risk. Based on interviews, staff were aware that R1 had multiple fall incidents but were not able to provide details on how many times R1 fell, and there is no documentation about any injuries from R1's falls. In addition, some staff were unaware that R1 was a fall risk. On 3/6/2024, R1 fell at 0500 hours,but staff were unaware R1 had fallen until it was reported by R1 at approximately 0900 hours. Furthermore, staff were aware that R1 had fallen multiple times but did not know R1 had sustained fractures.the state’s words, verbatim · CDSS document, Dec 18, 2024 · control 14-AS-20240430084430
Nov 14, 2024Substantiated
Allegation investigated: Facility staff did not properly address pest infestation. Facility staff did not ensure timely medical attention resulting in injury.
On November 14, 2024, Licensing Program Analyst (LPA) John Calandra arrived at the facility to conclude a complaint investigation. Initial complaint was conducted on 10/23/2024. On previous visit on 10/23/2024, LPA interviewed residents and staff. Also, LPA requested documents during last visit and those have been reviewed. LPA Calandra was greeted by Ricardo Aban, Executive Director and explained the purpose of the visit. Regarding the allegation that facility staff did not properly address a pest infestation in the facility, LPA interviewed staff and collected documents. Based on record review, it was found that the facility’s pest control company was providing bed bug mitigation services indicating that the facility had a bed bug infestation from 3/1/2024 to 8/1/2024 which led to a resident being sent to the hospital for the worst case of bed bugs. Regarding the allegation that facility staff did not ensure timely medical attention resulting in injury, LPA interviewed staff and Execthe state’s words, verbatim · CDSS document, Nov 14, 2024 · control 14-AS-20240801084531
Oct 31, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 21, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 21, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 18, 2024Substantiated
Allegation investigated: -Facility has bed bugs.
On October 21, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced visit to deliver a copy of amended LIC9099 and LIC9099D report from 10/18/24 and issue an immediate $500.00 civil penalty for facility violating CCR 87468.1 Personal Rights of Residents in All Facilities. LPA met with Administrator, Ricardo Aban and explained the purpose of the visit. The Department assesses a civil penalty for a Zero Tolerance Violation (ZTV) for a violation of a licensing requirement that falls under one of the following categories: Violation that resulted in the injury or illness of an individual in care. The facility was found to be in violation of this section as facility was found to be unsafe and unhealthy due to R1 being bitten by bed bugs as indicated by medical discharge notes in the hospital ER on 10/12/2024. This is an immediate health and safety hazard to residents in care. On October 18, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unannouncedthe state’s words, verbatim · CDSS document, Oct 18, 2024 · control 14-AS-20241015090138
Oct 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 25, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 25, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 20, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 20, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 4, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 30, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 30, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 30, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 15, 2024Unfounded
Allegation investigated: -Staff spoke innapropriately to residents
Licensing Program Analysts(LPAs) John Calandra and Kiran Jain met with facility representative to open the complaint received on 8.12.2024 and to deliver conclusionary findings for this complaint. LPAs were greeted by Ricardo Aban, Executive Director and explained the purpose of the visit. Regarding the allegation that staff spoke inapropriately to residents, LPAs Calandra and Jain interviewed residents. Through these interviews, the LPAs learned that it is not staff but other residents who are yelling inappropriate language and bad words at other residents and that staffing is not a problem at the facility. The agency has investigated the allegation that staff spoke inapropriately to residents. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted. This report was reviewed with Ricardo Aban, Executive Director and a copy of the report left at the facility. Unfthe state’s words, verbatim · CDSS document, Aug 15, 2024 · control 14-AS-20240812164942
Jun 21, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 10, 2024Substantiated
Allegation investigated: - Staff do not answer residents calls for assistance timey
On 06/10/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver the findings regarding the allegation received. LPA met with the administrator Ricardo Aban and explained the purpose of today's visit. During the investigation, LPA conducted interviews with staff, R1, and reviewed pertinent documents. Per interviews it was found there were call button calls made by R1 to the front desk nurses station. The button was pressed about 2 to 3 times during the time frame of 630pm to 7pm by R1 according to the staff person who worked that evening at the front desk. The staff person interviewed indicated that the call button system was working. The front desk staff alerted caregiving staff via facility radio to assist R1 but had no way of confirming that staff did respond timely to assist R1. Per documentation reveiwed and interviews conducted this allegation is substantiated. Based on LPA interviews and items letters received,the state’s words, verbatim · CDSS document, Jun 10, 2024 · control 14-AS-20240503102451
May 8, 2024Substantiated
Allegation investigated: - Staff did not notify the fire department of a death at the facility in a timely manner
On 05/08/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigaiton visit in order to deliver the findings for the above allegation. LPA met wtih the administrator Ricardo Aban and explained the purpose of today's visit. During the investigation period it was found that S1 and S2 went to check on R1 between 530am and 6am and R1 was alert and they cared for R1 and by the time they finished caring for R1, R1's eyes were closed, but did not appear to be asleep. R1 appeared stiff and not moving. S3 was contacted via text and called at 619am from S2 who infomred that R1 was non-responsive. S4 instructed them to call 911. S3 informed 911 dispatcher that the resident had been non-responsive for an hour, factoring in the time S1 and S2 met with R1 to provide care, the time it took to provide the care, the time they took to notify S4, and when S3 called and spoke with 911 dispatcher. S4 stated that staff should have call 911 instead of calling him/her firsthe state’s words, verbatim · CDSS document, May 8, 2024 · control 14-AS-20231218104902
Mar 20, 2024Unsubstantiated
Allegation investigated: - Facility is unsanitary - Facility is unkempt - Facility staff does not ensure the facility is free of hazards
On 03/20/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to deliver findings regarding the allegations received. LPA met with the administrator Ricardo Aban. During the investigation LPA conducted interviews and made facility observations. LPA observed the kitchen area during a meal time, and after, and there were no observations of rodents, or other pests. The facility is contracted with a pest control company regularly who visit twice a month going back several years as a precaution to prevent any pests or rodents. LPA observed the way excess meals are stored for residents as covered and labled with names. Bathrooms were inspected and did not see it as unkempt. Interviews show that there is a cleaning schedule in place and LPA observed staff cleaning the kitchen post lunch being served and there are janitor services in place. In regards to the facility free of hazards, it was referenced that there was construction and maintenancthe state’s words, verbatim · CDSS document, Mar 20, 2024 · control 14-AS-20240112085327
Feb 6, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 10, 2024Unsubstantiated
Allegation investigated: - Staff confined resident in his room - Staff did not provide a safe and comfortable environment for resident
On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to investigate the allegations received. LPA met with the administrator Ricardo Aban and explained the purpose of this visit. During the course of the investigation, LPA made observations of the room of R1, locking mechanism of the door of R1, reviewed pertinent documents, and conducted interviews. LPA observed the lock on the door of R1 as not facing out, but rather is lockable from inside the room of R1. LPA checked the door and locking it from the inside. Although the door is lockable from inside the room of R1staff can open it without a key. When observing the room of R1 he/she was in the room and LPA observed him close the door and lock the door on his own. Later during the visit LPA observed him leaving his room and walking around the facility. These allegations are unsubstantiated. Based on these observations, the above allegations are UNSUBSTANTIATED. Althoughthe state’s words, verbatim · CDSS document, Jan 10, 2024 · control 14-AS-20231122083602
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Is Hopkins Manor licensed?
Yes — Hopkins Manor is a licensed residential care home for the elderly (RCFE) in Redwood City (San Mateo County): California license #415601140, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 88 residents. State records list 38 inspection and complaint documents since 2023; the most recent, a complaint investigation report dated May 8, 2026, appears in the inspection record on this page.
Can Hopkins Manor care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Hopkins Manor with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR EIGHTY-EIGHT(88) NON-AMBULATORY RESIDENTS IN ROOMS 3-12, 14-19, 21-23, 25-43, AND 47-52. HOSPICE APPROVED FOR TWENTY(20).
How much does Hopkins Manor cost?
California's public licensing record does not include Hopkins Manor's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Mateo County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Hopkins Manor accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Hopkins Manor through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in San Mateo County →Assisted living on Medi-Cal in California →See the DHCS list →
78 of 88 beds occupied (89%) when the state visited on September 16, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Hopkins Manor?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 41 state visits and 38 dated documents since 2023 for Hopkins Manor; 14 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 16, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 41 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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