Stellar Care

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff do not follow doctor's orders Staff do not ensure resident is receiving medication as prescribed Staff did not ensure resident's representative was notified of resident's change in condition in a timely manner

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to deliver findings regarding the above complaint allegations. LPA introduced themselves and disclosed the purpose of the visit to Executive Director Brandon Cho The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, residents, and outside sources, as well as a review of resident records, including physician’s orders, Medication Administration Records (MARs), progress notes, and care plans. Resident #1 (R1) is an 84-year-old resident admitted to the facility on November 9, 2019, with diagnoses including Alzheimer’s Disease, depression, insomnia, and diabetes. R1 is non-ambulatory, visually impaired, and requires assistance with all activities of daily living, including medication and insulin administration. She is at high risk for falls and receives night supervision due to confusion and wandering. R1 is unable to self-administer medications and requires ongoingthe state’s words, verbatim · CDSS document, Nov 10, 2025 · control 08-AS-20251022081308

Allegation investigated: Licensee did not dispose of an injection needle as required.

Licensing Program Analyst (LPA) Rodgers conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced themselves and disclosed the purpose of the visit to Executive Director Brandon Cho. On 10/20/2025, it was alleged that Licensee did not dispose of an injection needle as required. More specifically, the Reporting Party (RP) observed that the insulin pen still had a used needle attached without a safety cap. RP expressed concern that staff may have failed to properly dispose of the used needle. The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, review of relevant records, and observation of facility practices. (Continued on LIC 9099) Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 30, 2025 · control 08-AS-20251020125636

Allegation investigated: Licensee pursued unlawful eviction of resident.

Licensing Program Analyst (LPA) Dang Nguyen conducted an unannounced subsequent visit to deliver a finding regarding the above prior complaint allegation. LPA was welcomed by, identified himself to, and discussed the purpose of the visit with Assisted Living Director Annelie Damasco. The Complainant alleged that Licensee pursued unlawful eviction of Resident #1 (R1). [See LIC 811 Confidential Names List for a description of R1.] CCLD’s investigation involved multiple unannounced facility tours/welfare checks and interviews of R1 and their relevant housemates/peers, facility staff, and outside sources. The Department also reviewed pertinent administrative, care, and medical records and E-mail correspondence. On 10/03/2025, Licensee served R1 with a 30-day eviction notice letter. The basis/reason for the eviction was R1’s breaking of facility house rules, to include “verbal or physical abuse towards other residents,” “use of profanity or other offensive language,” and “antisocial behaviothe state’s words, verbatim · CDSS document, Oct 16, 2025 · control 08-AS-20251007092109

Allegation investigated: Staff do not communicate with responsible party regarding resident's care. Staff are not properly supervising a resident who is a fall risk.

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced complaint visit to further invisitage and delivered findings regarding the above-mentioned allegations. LPA identified herself and was granted entry by Executive Director Brandon Cho and stated the purpose of the visit. On June 23, 2025, it was alleged that Staff did not communicate with responsible party regarding resident's care. More specifically, Licensee staff will not communicate with Resident #1(R1) medical power of attorney(POA) when they ask for information about R1 over the phone. A review of facility records and Interviews with R1's responsible party reveal that communication between the facility staff and the responsible party, who is also the POA, occurs frequently. R1's responsible party stated they have no concerns regarding communication with the staff. Based on the information obtained, the facility appears to be following appropriate protocol by limiting the disclosure of personal health informationthe state’s words, verbatim · CDSS document, Jul 18, 2025 · control 08-AS-20250623125909

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Lack of supervision resulted in resident eloping

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced complaint visit to open a complaint investigation. While at the facility LPA investigated and delivered findings regarding the above-mentioned allegations. LPA identified herself and was granted entry by Executive Director Brandon Cho and stated the purpose of the visit. On May 23, 2025, it was alleged that Lack of supervision resulted in resident eloping. The Department’s investigation consisted of file review and interview with staff. LPAs review of the initial compliant interview with staff, along with a review of records for Resident #1(R1) revealed R1 can leave the facility unassisted without restriction. Based on the Department’s investigation of the above-mentioned allegations and the evidence obtained from staff interviews and records review, we have found that the complaint was unfounded. An exit interview was conducted with Administrator Cho, to whom a copy of this report, and the Licensee Appeal Rights (LICthe state’s words, verbatim · CDSS document, May 29, 2025 · control 08-AS-20250523144232

Allegation investigated: Staff did not respond to resident's call light in a timely manner.

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to deliver findings regarding the above complaint allegation(s). LPA introduced themselves and disclosed the purpose of the visit to Executive Director Brandon Cho. On 04/4/2025, it was alleged that staff did not answer residents' call signal requests in a timely manner. More specificaly, staff did not respond for thirty minutes to call light assistance, once staff responded staff indicated they would return but never returned. The Department's investigation consisted of unannounced facility visits, interviews with facility staff, residents, outside sources, and LPA direct observations. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 13, 2025 · control 08-AS-20250404123520

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff left resident in a soiled diaper for a long period of time.

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced complaint visit to the facility to deliver the findings of a complaint on the above-mentioned allegation. Upon arrival, LPA Rodgers identified herself and met with Administrator Brandon Cho to address the purpose of her visit. The Department investigated the above-listed complaint allegation. The investigation included a facility tour, record review, interviews with key staff, and an outside source. (Continued 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 3, 2025 · control 08-AS-20250206104231

Allegation investigated: Staff did not prevent residents from engaging in inappropriate interactions Staff did not prevent resident from verbally harassing other resident in care

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced complaint visit to deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Brandon Cho. The Department’s investigation consisted of interviews with outside sources, residents and staff, records review, and a tour of the facility. It was alleged that the staff did not prevent residents from engaging in inappropriate interaction and Staff did not prevent resident from verbally harassing other resident in care. [Continued on 9099-C] Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 14, 2025 · control 08-AS-20241001152941

Allegation investigated: Licensee did not allow resident to have visitors

Licensing Program Analysts (LPAs) Amy Rodgers and Arian Golbakhsh conducted an unannounced complaint visit to the facility to open a complaint on the above-mentioned allegation. LPAs gained access to the facility, identified themselves, and met with Administrator Brandon Cho to discuss the purpose of the visit. The Department’s investigation consisted of review of a resident file, interviews with staff, a resident as well as interviews with outside sources. It was alleged that Licensee did not allow resident to have visitors. Interviews with outside sources, staff and Resident #1 (R1) [See LIC 811 Confidential Names List for a description of R1.] confirmed that R1 does have a visitor restriction. The Licensee representative and R1’s responsible party deemed R1's visitor is disruptive and poses a threat to R1, staff, and other residents in care. Interviews with Licensee representative and R1 responsible party indicates the licensee representative clearly communicated their visitation pothe state’s words, verbatim · CDSS document, Jan 7, 2025 · control 08-AS-20241230155843

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff do not ensure that residents' dietary needs are met

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced complaint visit to the facility to open a complaint on the above-mentioned allegation. LPA gained access to the facility, identified herself, and met with Administrator Brandon Cho to discuss the purpose of the visit. LPA conducted the investigation visit and was able to interview facility staff, and outside sources. LPA also reviewed records and conducted a physical inspection of the facility which included the kitchen as well as meal service. It was alleged that the licensee does not ensure that residents' dietary needs are met. Records review revealed 31 of 103 residents have a special need and/or preferred diets and the licensee is able to accommodate the special needs diets as well as the preferred diets. Record reviews indicate the last consultant dietitian report was dated 7/17/24 and no concerns were noted. (Continued on 1099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 3, 2024 · control 08-AS-20241002140953

Allegation investigated: Licensee staff handled resident roughly.

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced complaint visit to deliver findings regarding the above-mentioned allegations. LPA was met by Executive Director Linda Cho and Administrator Brandon Cho, and was granted entry into the facility to discussed the purpose of the visit. Investigation consisted of interviews with residents, staff, outside sources, and review of facility records. It was alleged that Staff handled resident roughly. [ Continued on 9099-C] Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 23, 2024 · control 08-AS-20240617110630

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff neglect resulted in wounds to resident

Licensing Program Analyst (LPA) Daniel Pena initiated an investigation regarding the above-mentioned complaint. LPA introduced and identified himself and was allowed into the facility. LPA met with Carrie Lopez, Community Relations Director and discussed with her the elements of the complaint. On 02/21/2024, Community Care Licensing Division (CCLD) received a complaint alleging staff neglect resulted in resident’s wound. An outside source reported that upon arrival to a local hospital, Resident 1 (R1) was observed to have two lesions/wounds. The wounds were observed on the resident’s right shoulder and right hip. The outside source reported concerns that the wounds were infected. The Department’s investigation included interviews with staff, outside sources, review of records, and a visit to the facility. The Department was unable to interview R1. Facility records revealed that on 02/16/2024, R1 was found by staff laying on the floor of their room. Staff responded to assist and observethe state’s words, verbatim · CDSS document, Mar 1, 2024 · control 08-AS-20240221105822

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Licensee did not provide resident with a 60 day notice of fee increase. Licensee charged unlawful additional fee. Licensee did not assess resident for a higher level of care. Licensee did not ensure resident's shower was clean. Licensee did not meet food service requirements.

Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced visit to deliver findings regarding the above complaint allegations. LPA introduced herself and disclosed the purpose of the visit to Administrator Linda Cho. On 10/27/23 it was alleged that the Licensee did not provide a resident with a 60 day notice of fee increase, Licensee charged an unlawful additional fee, Licensee did not assess a resident for a higher level of care, Licensee did not ensure a resident's shower was clean, and Licensee did not meet food service requirements. The Department’s investigation consisted of unannounced facility visits, review of facility and outside source records, interviews with facility staff, residents, outside sources, and LPA direct observations. (Continued on LIC9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 29, 2023 · control 08-AS-20231027145433

Allegation investigated: Licensee did not administer medication as prescribed.

Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced visit to initiate and deliver findings regarding the above complaint allegation. LPA introduced herself and disclosed the purpose of the visit to Linda Cho, Administrator. On 11/22/23 it was alleged that the Licensee did not administer medication as prescribed by neglecting to include a resident's full medication regimen for an out-of-facility visit. The Department’s investigation consisted of an unannounced facility visit, review of facility records, and interviews with facility staff, residents, and outside sources. Staff interview did not corroborate the allegation, as no staff advised being aware that the incident occurred, including the named staff witness. Resident interview, including the resident in question, revealed no concerns regarding medication administration at the facility; residents stated they received their medications on time and correctly. Outside sources interviewed did not express concernsthe state’s words, verbatim · CDSS document, Nov 29, 2023 · control 08-AS-20231122081655

Allegation investigated: Staff did not treat resident with dignity and respect Staff did not meet resident's dietary needs

Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted an unannounced complaint visit to deliver investigative findings. LPA met with Administrator, Linda Cho and shared findings. The Department investigated the above-listed complaint allegations. The investigation consisted of observations, a review of relevant records, and interviews with facility staff, residents, and outside sources. On October 18, 2023, Community Care Licensing (CCL) received a complaint alleging that facility staff did not treat a resident (R1) with dignity and respect. [an LIC 811 Confidential Names List was provided to staff to identify the resident]. It was specifically alleged that on October 16, 2023, R1 communicated to an outside source that kitchen staff had told R1, they “needed to eat what they served” them “or starve”. ”. Additional details of when this alleged incident occurred, or which staff were involved, were not disclosed during the course of the investigation. (Continue at LIC9099C) Unthe state’s words, verbatim · CDSS document, Nov 21, 2023 · control 08-AS-20231018113626

Allegation investigated: Staff did not meet resident's toileting needs

On 10/18/2023, at about 1:07 PM, Licensing Program Analyst (LPA) Daniel Pena conducted an unannounced visit to commence a complaint investigation. LPA identified himself and discussed the allegation mentioned above with Brandon Cho, Assistant Administrator. On 10/9/2023, the Department received a complaint, alleging a resident was not receiving timely toileting assistance from staff. The Department’s investigation consisted of LPA observation, record reviews, and interviews with residents, staff and outside sources. A sample of residents were interviewed. Each resident was cognizant, organized and verbally able to communicate with LPA. Residents advised LPA that they are satisfied with the responsiveness of staff. The residents said they’ve not been told by other residents nor witnessed untimely assistance and care. Residents said they had no complaints about anything about the facility. Staff interviews detailed the procedures for providing resident incontinent care. LPA reviewed Resithe state’s words, verbatim · CDSS document, Oct 18, 2023 · control 08-AS-20231009153315

Allegation investigated: Lack of supervision resulted in inappropriate behavior

Licensing Program Analyst (LPA), Natasha Persaud conducted a complaint investigation regarding the above-mentioned allegation. LPA met with Assistant Administrator, Brandon Cho and Resident Services Coordinator, Mai Truong. During today’s visit, LPA briefly toured the facility, requested records, and interviewed staff and residents. It was alleged that lack of supervision resulted in inappropriate behavior. The facility’s population are residents that have a diagnosis of Major Neurocognitive Disorder. It was reported Resident #1 (R1) and Resident #2 (R2) had an inappropriate interaction, the date and time are unknown. R1 has a bathroom located in their bedroom but it’s been inoperable for months. Facility staff interviews revealed R1 has a history of throwing items in the toilet causing it to clog. Therefore, the facility installed a lock on R1’s bathroom door that requires a code, which R1 does not have access to. R1 is made to use the public bathroom down the hall. It was also reportthe state’s words, verbatim · CDSS document, Sep 28, 2023 · control 08-AS-20230922092654