Sunrise At La Costa

Licensing Program Analyst (LPA) Becky Kennedy conducted an unannounced complaint visit to the facility to deliver findings on the above allegations. LPA was granted entry to the facility after identifying herself. LPA met with Jennifer Ortega, Executive Director and explained the purpose of the visit The Department’s investigation consisted of review of facility records, outside source records, and interviews of facility staff and outside sources. The allegations in this complaint all involve Resident 1 (R1). The investigation revealed R1’s mental wellbeing was of some concern prior to admission, including a period of psychiatric hospitalization about a month prior to admission. The initial assessment for R1 noted a mood of sadness and the facility staff would encourage R1 to express their feelings and concerns during mood changes UnsubstantiatedRead the full finding— CDSS inspection report, December 17, 2025 · control 08-AS-20221005150217

Licensing Program Analyst (LPA) Iby Strong made an unannounced visit to open an investigation on the above mentioned allegations. LPA identified herself and disclosed the purpose of her visit. LPA met with Executive Director Jennifer Ortega and discussed the basic elements of the complaint According to allegations, Resident 1 (R1) did not get assistance with activities of daily living and R1 did not receive medication as prescribed. During the visit, LPA Strong was able to establish that Resident 1 (R1) is not and was not a resident of this facility. Therefore the complaint is unfounded. An exit interview was conducted and a copy of Licensee's Rights along with a copy of this report was provided to Executive Director Jennifer Ortega. UnfoundedRead the full finding— CDSS inspection report, October 7, 2025 · control 08-AS-20250930090346

Licensing Program Analyst (LPA) Hannah Rodgers conducted an unannounced visit to initiate and deliver findings regarding the above complaint allegation. LPA introduced themselves and disclosed the purpose of the visit to Executive Director Jennifer Ortega. On March 6, 2025, it was alleged that Neglect/Lack of Supervision resulted in a resident-on-resident altercation. It was alleged that Resident #1 (R1) hit Resident #2 (R2) in the back twice while getting onto the elevator at the facility [See LIC811 Confidential Name List for identification of select person identifiers used in this report]. The Department’s investigation consisted of an unannounced facility visit, records review, and staff, resident, and outside source interviews. [Continued on LIC9099-C] UnsubstantiatedRead the full finding— CDSS inspection report, March 12, 2025 · control 08-AS-20250306150642

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to deliver investigation findings. LPA was granted entry into the facility and met with Executive Director (ED) Arguero Hernandez , to whom she disclosed the reason for the visit. Community Care Licensing (CCL) has investigated the above allegation. The investigation consisted of LPA observation, records review and interviews with facility staff and outside sources. According to records review a LIC621 (Resident Personal Property and Valuables Inventory) was in R1's facility file however, the document was not completed. According to interviews with R1's responsible party (RP) the Licensee did not present the LIC621 document at time of move in or during contractual presentation. Therefore, no residential personal property and valuables were inventoried at time of move in. (Continued on 9099C) UnsubstantiatedRead the full finding— CDSS inspection report, September 27, 2024 · control 08-AS-20240822162042

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to deliver investigation findings. LPA was granted entry into the facility and met with Executive Director Arguero Hernandez, to whom she disclosed the reason for the visit. Community Care Licensing (CCL) has investigated the above allegation. The investigation consisted of LPA observation, records review and interviews with facility staff and outside sources. On 8/27/2024 it was alleged that the Licensee did not provide Resident 1’s (R1’s) Responsible Party (RP) a full refund after the death of a resident. A records review revealed R1’s RP was issued a full refund of the original pre-paid rent within 15 days the removal of all personal belongs belonging of R1. The full refund was issued on 5/7/2024. The records also indicate an automatic ACH withdrawal was also made on 5/6/2024 from R1’s personal account. Further records reviewed as well as interview with S1 indicates there was an accounting oversight from theRead the full finding— CDSS inspection report, September 27, 2024 · control 08-AS-20240827140738

Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced themselves and disclosed the purpose of the visit to Executive Director Marlen Arguero-Hernandez. The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, records review, and LPA observations. It was alleged that the Licensee did not make available for public viewing a licensing report from the preceding 12 months. LPA observations, corroborated by staff interview and records review, revealed that public licensing reports and/or information regarding how to obtain them, were not made available to residents and visitors. LPA directly observed the concierge station and required postings during two (2) unannounced facility visits; LPA did not observe any Licensing reports or signs informing of how to view a report. Interview with front desk staff revealed admissions that staff did not knRead the full finding— CDSS inspection report, March 29, 2024 · control 08-AS-20230710094552

Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced visit to deliver findings regarding the above complaint allegations. LPA introduced herself and disclosed the purpose of the visit to Executive Director Erika Castile, Resident Care Director Mikhail Grant, and Assisted Living Coordinator Misha Alvarez. On 4/5/23 it was alleged that facility staff did not administer a resident's medication as prescribed, and the facility charged a resident for services that were not being provided. The Department’s investigation consisted of two unannounced facility tours, review of facility and outside source records, interviews with facility staff, residents and outside sources, and LPA direct observations. Regarding the first allegation, "Staff did not administer resident's medication, as prescribed", it was alleged that facility staff did not ensure a resident had access to prescribed medication on a day the resident left the facility premises. (Continued on LIC9099-C) UnsubstRead the full finding— CDSS inspection report, May 25, 2023 · control 08-AS-20230405161102

Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced herself and disclosed the purpose of the visit to Executive Director Erika Castile, Resident Care Director Mikhail Grant, and Assisted Living Coordinator Misha Alvarez. On 5/10/23 it was alleged that a staff member stole from a resident (R1). The Department’s investigation consisted of two unannounced facility tours, review of facility records, interviews with facility staff, residents and outside sources, and LPA direct observations. Staff and outside source interviews revealed that there is a history of R1 reporting their property being stolen by staff members, and all internal facility investigations have found the accusations to be baseless and/or without proof that the incidents occurred. Outside source interview revealed that there were no concerns regarding the mishandling and/or security of resident property at the facilityRead the full finding— CDSS inspection report, May 25, 2023 · control 08-AS-20230510143209

Licensing Program Analyst (LPA) Iby Strong conducted an unannounced visit to deliver findings on the above-mentioned allegation. LPA identified herself and discussed the purpose of the visit with Resident Care Director Mikhail Grant. On January 11th, 2023, Community Care Licensing (CCL) received a complaint alleging facility is not following infection control plan. During investigation, the LPA Strong collected pertinent facility documentation, conducted multiple interviews, and conducted a facility inspection. According to allegation, on December 26th, 2022, Resident 1 (R1) tested positive for Covid-19 and Resident 2 (R2), who shares a two-bedroom apartment with R1, was not separated to prevent R2 from exposure to infection. During facility inspection on January 17th, 2023, LPA Strong observed all facility staff wearing proper Personal Protective Equipment (PPE) and viewed PPE stations properly placed outside of rooms being monitored for possible infections. Continue on LIC9099-C UnfoRead the full finding— CDSS inspection report, January 27, 2023 · control 08-AS-20230111082512