Oakmont Of San Antonio Heights is a residential care home for the elderly (RCFE) in Upland, San Bernardino County, California — state license #366426338, licensed for 140 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 14 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated July 9, 2026 — published below in full, verbatim and unscored.

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Oakmont Of San Antonio Heights

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Residential care home for the elderly (RCFE) · Large community, 140 residents · Upland, CA · San Bernardino County
LicensedWheelchairMemory careHospiceBedridden
No openings reportedBeds change hands in days ·
License #366426338, held since 2014 · read from the California state record on August 2, 2026 ·See on State Site →
2419 N Euclid Ave · Upland, San Bernardino County
Phone
(909) 981-4002
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
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Wheelchair / non-ambulatoryApproved for 140 residents
Dementia / memory careVerified in record
Hospice careVerified in record
Bedridden careApproved for 8 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
140 NON-AMBULATORY, OF WHICH 8 MAY BE BEDRIDDEN. HOSPICE WAIVER WITH TOTAL CARE FOR 14. APPROVED FOR DELAYED EGRESS.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2022, the state has visited this home 15 times and filed 14 documents. The most recent is a facility evaluation report, dated July 9, 2026.

Most recent state visit
July 9, 2026
Occupancy at the February 20, 2026 visit
82 of 140 beds

The state's published file for this home includes 6 documents with transcribed findings, dated September 16, 2022 to February 20, 2026. 6 of the 6 carry the state's recorded outcome word: “Unfounded” (1), “Unsubstantiated” (5). 6 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 6 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 8 of 14 documentsFull record on the state’s site →
20264 state visits · 5 documents
Jul 9, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 12, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 20, 2026Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not provide adequate supervision, resulting in resident sustaining a fracture

Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Health Services Director and explained the purpose of the visit regarding the allegations listed above. First allegation: Staff did not provide adequate supervision, resulting in resident sustaining a fracture. Regarding the allegation stated above, LPA conducted a review of records pertaining to Resident #1 throughout the review of records LPA discovered that Resident #1 was not classified as a fall-risk. In addition, throughout record review LPA discovered that during Resident #1 fall Resident #1 was assisting Resident 2 in the shower and due to the assistance Resident #1 was providing to Resident #2 led Resident #1 to sustain a fall which resulted in Resident #1 to sustain an elbow fracture. During review of records LPA discovered that Resident # 1 did not have a history of frequent falls. LPA conducted an interview with Facility Health Services Director whthe state’s words, verbatim · CDSS document, Feb 20, 2026 · control 56-AS-20251107091354
Feb 20, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 30, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20251 state visit · 1 document
Oct 20, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20242 state visits · 2 documents
Sep 18, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 2, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff does not answer residents' call buttons in a timely manner due to inadequate staffing. Staff does not ensure resident's showering needs are being met. Staff does not ensure resident's restroom needs are being met. Staff is overcharging residents for services not received.

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Administrator Cheryl Stevenson and explained the purpose of the visit. The investigation consisted of interviews and review of records. First allegation, Staff does not answer residents' call buttons in a timely manner due to inadequate staffing. During interviews and review of records LPA observed Resident#1 history alerts which displayed staff to be answering Resident#1 alerts on a timely manner. In addition, LPA obtained facility roster and observed that facility has adequate staffing for every shift to meet resident’s needs. Second allegation, Staff does not ensure resident's showering needs are being met. During interviews and review of records LPA observed that Resident #1 showering needs are being met. LPA conducted interviews with residents which all stated that their showering needs are being met. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 2, 2024 · control 56-AS-20230926082949
Beside homes the same size
Type A citations0typical 1
Type B citations0typical 1
Substantiated complaints0typical 2
Total complaints6typical 7
State visits on file15typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2014.
Year-by-year trend
YearVisitsDocumentsSubstantiated20264502025110202422020233302022330
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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$3,500$5,500 /mo
our estimate — San Bernardino County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Is Oakmont Of San Antonio Heights licensed?

Yes — Oakmont Of San Antonio Heights is a licensed residential care home for the elderly (RCFE) in Upland (San Bernardino County): California license #366426338, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 140 residents. State records list 14 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated July 9, 2026, appears in the inspection record on this page.

Can Oakmont Of San Antonio Heights care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Oakmont Of San Antonio Heights with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license record140 NON-AMBULATORY, OF WHICH 8 MAY BE BEDRIDDEN. HOSPICE WAIVER WITH TOTAL CARE FOR 14. APPROVED FOR DELAYED EGRESS.

How much does Oakmont Of San Antonio Heights cost?

California's public licensing record does not include Oakmont Of San Antonio Heights's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Oakmont Of San Antonio Heights accept Medi-Cal or the Assisted Living Waiver?

Oakmont Of San Antonio Heights is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

82 of 140 beds occupied (59%) when the state visited on February 20, 2026. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Oakmont Of San Antonio Heights?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 15 state visits and 14 dated documents since 2022 for Oakmont Of San Antonio Heights; 6 complaint-investigation narratives are transcribed verbatim below. The most recent, dated February 20, 2026, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

6 transcribed reports on file

2026

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not provide adequate supervision, resulting in resident sustaining a fracture
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Health Services Director and explained the purpose of the visit regarding the allegations listed above. First allegation: Staff did not provide adequate supervision, resulting in resident sustaining a fracture. Regarding the allegation stated above, LPA conducted a review of records pertaining to Resident #1 throughout the review of records LPA discovered that Resident #1 was not classified as a fall-risk. In addition, throughout record review LPA discovered that during Resident #1 fall Resident #1 was assisting Resident 2 in the shower and due to the assistance Resident #1 was providing to Resident #2 led Resident #1 to sustain a fall which resulted in Resident #1 to sustain an elbow fracture. During review of records LPA discovered that Resident # 1 did not have a history of frequent falls. LPA conducted an interview with Facility Health Services Director whCDSS inspection report, February 20, 2026 · control 56-AS-20251107091354

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff does not answer residents' call buttons in a timely manner due to inadequate staffing. Staff does not ensure resident's showering needs are being met. Staff does not ensure resident's restroom needs are being met. Staff is overcharging residents for services not received.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Administrator Cheryl Stevenson and explained the purpose of the visit. The investigation consisted of interviews and review of records. First allegation, Staff does not answer residents' call buttons in a timely manner due to inadequate staffing. During interviews and review of records LPA observed Resident#1 history alerts which displayed staff to be answering Resident#1 alerts on a timely manner. In addition, LPA obtained facility roster and observed that facility has adequate staffing for every shift to meet resident’s needs. Second allegation, Staff does not ensure resident's showering needs are being met. During interviews and review of records LPA observed that Resident #1 showering needs are being met. LPA conducted interviews with residents which all stated that their showering needs are being met. UnsubstantiatedCDSS inspection report, February 2, 2024 · control 56-AS-20230926082949

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff does not ensure that the facility has the electricity on. Staff does not follow safe food handling practices.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to initiate and deliver the findings for the above allegations. LPA met with Facility Health Service Director Brandy Herrera who was informed of the purpose of my visit and the allegations listed above. The investigation consists of direct observations, records review, and interviews regarding the above allegations. First Allegation: Staff does not ensure that the facility has the electricity on. Regarding the first allegation, staff does not ensure that the facility has the electricity on. LPA conducted interviews with Resident #4 (R4), Resident #5 (R5), and Resident #6 (R6) who stated that almost a week ago facility had a power outtage. Resident #4 (R4) stated that power outtage was not due to a facility doing but rather a Southern California Edison (SCE) issue. LPA spoke to Health Services Director who stated that on 7/22/2023 at 4:15 PM facilty experienced a power outtage, Service Director stated that atCDSS inspection report, July 27, 2023 · control 56-AS-20230724104639
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedResident fell multiple times due to staff neglect Staff did not notify residents authorized representative of Incident in a timely manner
State's findingUnfoundedThe state investigated and found the allegation to be false.
This unannounced visit by Amy Goldenberg, Licensing Program Analyst (LPA), is to initiate the 10 day visit to investigate the above-mentioned complaint allegations. During the course of this investigation LPA reviewed the facility record for R1. LPA obtained copies of seven (7) incident reports. LPA obtained a copy of the resident roster. LPA obtained copies of R1's physician's report dated 07/01/2022. LPA received and reviewed Resident Assessments dated 06/23/2022, 07/07/2022,10/01/2022, and 12/05/2022 noting meeting and careplan changes due to change of condition with R1's responsible party, facility representatives. Review of incident reports revealed that R1 had falls on 05/24/2022, 11/21/2022, 11/24/22, and 12/28/2022. LPA received and reviewed copies of R1's Resident Care Notes Dated 10/28/21 through 01/28/2023. UnfoundedCDSS inspection report, February 2, 2023 · control 56-AS-20230127095330

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 15 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.

Type A citations
0
typical for this size: 1
Type B citations
0
typical for this size: 1
Substantiated complaints
0
typical for this size: 2
Total complaints
6
typical for this size: 7
State visits on file
15
typical for this size: 19
See the full inspection record on the state's site →
Talk to this home directly

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(909) 981-4002
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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