Brookdale Loma Linda is a residential care home for the elderly (RCFE) in Loma Linda, San Bernardino County, California — state license #361881034, licensed for 220 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 21 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated February 4, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 25 times and filed 21 documents. The most recent is a facility evaluation report, dated February 4, 2026.
The state's published file for this home includes 14 documents with transcribed findings, dated April 28, 2022 to April 28, 2025. 14 of the 14 carry the state's recorded outcome word: “Substantiated” (2), “Unfounded” (2), “Unsubstantiated” (10). 14 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 14 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Feb 4, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 28, 2025Unsubstantiated
Allegation investigated: Resident sustained bruise from staff while in care Staff is not responding to resident call pendants in a timely manner Staff is not treating resident with dignity and respect Staff did not change resident's diaper in a timely manner
Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to deliver findings on a complaint investigation regarding the above allegations. LPA met with Executive Director Maritza Lujan and discussed the purpose of the visit. Regarding Allegation #1, it was alleged Resident 1 (R1) sustained a bruise from staff while in care. R1 moved out of the facility in November 2024 and was unavailable to be interviewed. LPA interviewed 11 residents, which all informed LPA they have not sustained bruising from staff. LPA interviewed 5 staff, which all have informed LPA they have not left brusies on residents, nor have they seen or heard of other staff leave bruises on residents. Regarding Allegation #2, LPA interviewed 11 residents, 4 out of 11 residents informed LPA staff respond to call pendant in a timely manner. 1 out of 11 residents informed LPA staff do not respond to call pendant in a timely manner. 4 out of 11 residents informed LPA they are independent athe state’s words, verbatim · CDSS document, Apr 28, 2025 · control 56-AS-20220920133432
Feb 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 26, 2024Unsubstantiated
Allegation investigated: Facility staff inappropriately touched a resident in care
Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to deliver findings on a complaint investigation on the above allegation. LPA met with Executive Director Maritza Lujan, and discussed the purpose of the visit. The investigation consisted of file review and interviews with relevant parties, regarding the allegation facility staff inappropriately touched a resident in care, LPA conducted 4 staff interviews, 4 out of the 4 staff informed LPA they have not touched residents inappropriately nor have they heard of other staff touching residents inappropriately. LPA conducted 5 resident interviews, 4 out of the 5 residents informed LPA they have not been touched inappropriately by staff. 1 out of the 5 residents no longer resides at the facility however, during their time at the facility they were not touched inappropriately by staff. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 26, 2024 · control 56-AS-20240814131711
Nov 26, 2024Substantiated
Allegation investigated: Staff handled resident in a rough manner Staff not treating resident with respect Staff left resident unattended for multiple hours
Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPA met with Executive Director Maritza Lujan, and discussed the purpose of the visit. Regarding allegation #1, LPA conducted 3 staff interviews, 3 out of the 3 staff informed LPA S#1 had handled R#1 in a rough manner. Executive Director followed the proper reporting requirements notified CCLD and the local Police Department, S#1 has been placed on suspension since 11/16/24 pending an internal investigation. LPA conducted 5 resident interviews, 1 out of the 5 residents informed LPA S#1 handled resident in a rough manner, 4 out of 5 residents informed LPA staff does not handle them in a rough manner. Substantiatedthe state’s words, verbatim · CDSS document, Nov 26, 2024 · control 56-AS-20241121111551
May 21, 2024Unsubstantiated
Allegation investigated: Facility staff threatened resident with eviction Resident was not accorded dignity in relationships with other residents.
Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to the facility to conclude the investigation on the above allegations. Regarding the allegation, facility staff threatened resident with eviction, there is not enough evidence to corroborate that resident #1 (R1) was threatened with an eviction. Regarding the allegation, resident was not accorded dignity in relationships with other residents, there is not enough evidence to corroborate this allegation. Based LPA observations, review of pertinent documents, staff interviews, and resident interviews, the allegations are Unsubstantiated. An Unsubstantiated finding means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed and a copy of this report with Appeal Rights was provided to Executive Director Lujan at the conclusion of the visit. Unsubstantiathe state’s words, verbatim · CDSS document, May 21, 2024 · control 56-AS-20240126110636
Feb 15, 2024Substantiated
Allegation investigated: Facility staff did not dispense resident's medication as prescribed
Licensing Program Analyst (LPA), Yolanda Delgado made an unannounced visit to the facility to deliver findings for a complaint investigation into the allegation listed above. During the investigation, LPA interviewed four (4) staff members and eight (8) residents. LPA reviewed pertinent documents pertaining to the allegation. LPA was unable to interview pertinent residents due to refusal. On July 30, 2021, Community Care Licensing received a complaint indicating that facility staff did not dispense resident’s medication as prescribed. It was reported facility staff stopped giving Resident #1 (R1) medication for an unspecified amount of days until the facility received R1’s new prescription. It was also reported that R1 had a current prescription that they were not distributing to R1. Additional witness visited the facility on May 21, 2022 Substantiatedthe state’s words, verbatim · CDSS document, Feb 15, 2024 · control 18-AS-20210730133208
Feb 15, 2024Unsubstantiated
Allegation investigated: Facility staff did not ensure that resident's medication was refilled in a timely manner Facility staff failed to report changes to resident's POA Facility charging resident for additional services
Licensing Program Analyst (LPA), Yolanda Delgado made an unannounced visit to the facility to deliver findings for a complaint investigation into the allegations listed above. During the investigation, LPA interviewed four (4) staff members and eight (8) residents. LPA reviewed pertinent documents pertaining to the allegations. LPA was unable to interview pertinent residents due to refusal. On July 30, 2021, Community Care Licensing received a complaint indicating facility staff did not ensure that resident’s medication was refilled in a timely manner, facility staff failed to report changes to resident’s Power of Attorney, and facility was charging resident for additional services. (continued on page 2) Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 15, 2024 · control 18-AS-20210730133208
Dec 19, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 16, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 28, 2023Unsubstantiated
Allegation investigated: The facility carpet is not clean. Staff yelled at resident. Staff disclosed a resident's medical diagnosis to the residents in care.
Licensing Program Analyst (LPA) Rayshaun Nickolas visited the facility unannounced to initiate an investigation and deliver the finding on the above allegations. LPA met with Executive Director Maritza Lujan and explained the purpose of the visit. The investigation included file reviews, facility tour, and interviews with relevant parties. Allegation #1 "The facility carpet is not clean". The allegation alleged that stains/spots were observed on the carpet in a resident’s room. The allegation alleged that a request was made to have the carpet cleaned but it did not happen. LPA Nickolas' interview with the executive director revealed that they denied this allegation. LPA Nickolas' interview with staff #1 (S1) revealed that they denied this allegation. LPA Nickolas’ interview with R1 revealed that they confirmed this allegation. LPA Nickolas' interview with staff # 2 (S2) and staff #3 (S3) also denied this allegation. LPA Nickolas' file review revealed that two (2) requests for carpet clthe state’s words, verbatim · CDSS document, Sep 28, 2023 · control 56-AS-20230922140927
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Is Brookdale Loma Linda licensed?
Yes — Brookdale Loma Linda is a licensed residential care home for the elderly (RCFE) in Loma Linda (San Bernardino County): California license #361881034, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 220 residents. State records list 21 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated February 4, 2026, appears in the inspection record on this page.
Can Brookdale Loma Linda care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Brookdale Loma Linda with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 220 NON-AMBULATORY, OF WHICH 6 MAY BE BEDRIDDEN. 102, 111, 154, 170, 180 AND 186 ARE THE ROOMS APPROVED FOR BEDRIDDEN ON THE 1ST FLOOR. HOSPICE WAIVER FOR 20.
How much does Brookdale Loma Linda cost?
California's public licensing record does not include Brookdale Loma Linda's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Brookdale Loma Linda accept Medi-Cal or the Assisted Living Waiver?
Brookdale Loma Linda is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
111 of 220 beds occupied (50%) when the state visited on April 28, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Brookdale Loma Linda?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 25 state visits and 21 dated documents since 2022 for Brookdale Loma Linda; 14 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 28, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 25 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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