Rialto Assisted Living

Licensing Program Analyst (LPA) Janira Arreola, conducted an unannounced visit to the facility in order to deliver findings on the above allegations. LPA met with Administrator, Tae Kim who was informed of the purpose of the visit. During the visit, LPA conducted interviews, documented observations, and conducted records reviews. Regarding allegation, “staff are not meeting resident’s toileting needs”, it was alleged that residents smelled of urine during lunch service due to caregivers being assigned to serve residents during this time. LPA interviewed (4) resident during the time of the visit and found that none smelled of urine. Resident stated they were changed by caregivers. LPA interviewed (5) staff who stated that residednt are changed on a regular basis. UnsubstantiatedRead the full finding— CDSS inspection report, July 13, 2023 · control 18-AS-20200330084611

Licensing Porgram Analyst (LPA) Javina George made an unannounced visit to the facility to deliver findings for the allegation listed above. LPA met with Tae Kim, Administrator and explained the purpose of the visit. The allegation listed above were investigated. The investigation consisted of observation, interviews and record review. Regarding the allegation facility has a bug infestation. It was reported that in July 2020, that the facility had a bug infestation particulary in rooms # 33 and 35. Per interviews conducted with mutltiple staff and residents confrimed that there was in fact a bed bug problem/infestation at the facility. Information from an interview revealed that had been at minimum of seven bed bugs observed/found on the bed inside room #33. A bed bug was reported to have been found inside of the mop buckets, which were to believe to have gotten in there after cleaning one of the rooms noted to have bed bugs inside. Additionally, an interview conducted with the previouRead the full finding— CDSS inspection report, May 11, 2023 · control 18-AS-20200707151257

Licensing Program Analyst, Amber Coleman, (LPA) arrived at the Rialto Assisted Living Facility to initiate a complaint investigation regarding the allegation listed above. LPA was greeted by office staff, LPA introduced self and stated the purpose of the visit. Staff notified the Administrator, Tae Kim of LPA visit and came to meet LPA. Today's visit consisted of a review of resident charts, staff and resident interviews and a walk through of the facility's dining room. According to staff interviews, breakfast, lunch and dinner are served 7 days a week. Breakfast served at 8am, Lunch at 12pm and dinner at 5pm. Snacks are offered between those meals as well. Food items such as fresh fruit, graham crackers, cheese, any leftovers from meals prior. An announcement is made over the PA system 15 minutes. prior. Ambulatory residents come in on their own, staff will bring residents and bedridden residents are delivered their meals. In the event, a resident does not care for what is offered onRead the full finding— CDSS inspection report, March 30, 2023 · control 56-AS-20230327121826

Licensing Program Analyst (LPA) Javier Prieto conducted an unannounced visit to deliver investigative findings regarding the above allegations. The investigation was conducted by Department staff. Interviews and evidence collected revealed that Staff 1 (S1) did not provide residents with illegal drugs. Interviews will also reveal that reporting party denied seeing S1 with illegal drugs or that S1 knowingly distributed illegal drugs to residents at the facility. This agency has investigated the complaint alleging that facility staff are providing residents with illegal drugs.. We have found that the complaint was Unfounded, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. UnfoundedRead the full finding— CDSS inspection report, February 1, 2023 · control 56-AS-20220831091147

Licensing Program Analysts (LPAs) Anna Bueno and Michelle Echeverria conducted an unannounced visit to the facility to initiate the complaint investigation and deliver findings on the above allegation. LPAs met with administrator Tae Kim who was informed of today’s visit. The investigation consisted of physical observations of the facility, interviews with relevant parties, and review relevant records. The allegation is Staff do not prevent a resident from smoking in the facility. LPAs reviewed a copy of a written warning issued to Resident 1 (R1). Resident interviews revealed that the facility has a policy for no smoking inside the building. Furthermore, Resident 2 (R2) interview disclosed that staff quietly and individually spoke to residents who smoke tobacco about the facility house rules. LPAs observed R1 smoking in their outdoor patio with their door partially open. LPAs observed several "NO SMOKING" postings inside and outside the facility and LPAs did not smell tobacco in the bRead the full finding— CDSS inspection report, January 26, 2023 · control 56-AS-20230120084812

Licensing Program Analyst (LPA) Anna Bueno conducted an subsequent visit to the facility to continue the investigation of and deliver findings on the above allegation. LPA met staff Rosalie Arreola and, supervising medication technician Bernie Escueta who were informed of today’s visit. The investigation consisted of review interviews with relevant parties, observations of the physical plant, and review of relevant documents. It is alleged that the facility is not doing anything regarding residents who smoke inside their rooms. During today's visit, LPA observed one resident smoking in the designated smoking area. LPA did not smell cigarette smoke in the facility. Resident interviews confirm that the facility has a no smoking indoors policy. Staff interviews reveal that no resident has been observed smoking indoors however reports of smelling smoke were received from residents. Staff further state that they speak to the resident in person to remind them of the no smoking indoor policyRead the full finding— CDSS inspection report, January 5, 2023 · control 56-AS-20221219142902

Licensing Program Analyst (LPA) Anna Bueno conducted an unannounced visit to the facility to initiate the complaint investigation and deliver findings on the above allegation. LPA met staff Rosalie Arreola and, medication technician supervisor Bernie Escueta who were informed of today’s visit. The investigation consisted of review interviews with relevant parties. The allegation is Facility staff used inappropriate language toward resident (R1). Interview with R1 revealed that inappropriate language was used by staff and that it was the first time staff spoke in this manner to R1. Staff interview deny any inappropriate or foul language used during a conversation with R1. Witness interviews deny that facility staff used inappropriate language with R1. Resident interviews reveal that facility staff have not spoken to them inappropriately. Based on the information discovered during this investigation, the complaint is therefore unsubstantiated. A finding of UNSUBSTANTIATED means althoughRead the full finding— CDSS inspection report, January 5, 2023 · control 56-AS-20221227095658

Amy Goldenberg, Licensing Program Analyst (LPA), is conducting this unannounced 10 day visit to investigate the above-mentioned complaint allegation. It is alleged that facility staff removed the personal property, a side table, from R1's bedroom. Investigation consisted of interview of R1. R1 indicated that they informed facility staff that the item that staff was attempting to remove belonged to them and R1 indicated to LPA that staff did not remove that item from their room upon learning that it was a personal piece of furniture and not property of the facility. Based on the information received during the interview of R1, LPA has determined that no personal property was removed by staff from the bedroom of R1 as alleged. We have found the complaint allegation is unfounded, meaning that the allegation was false, could not have happened and is without a reasonable basis. We have therefore dismissed the complaint. A copy of this report is being reviewed with, and furnished to the faciRead the full finding— CDSS inspection report, December 28, 2022 · control 56-AS-20221219095004

Licensing Program Analyst (LPA) Natalie Ibarra conducted an unannounced visit to the facility to conduct an investigation for the above allegations. LPA met with administrator Tae Kim and explained the purpose of today’s visit. The investigation consisted of interviews with pertinent parties and records review. The first allegation indicates staff did not safeguard residents belonging. Interviews with Staff #1 (S1), Staff #2 (S2), Staff #3 (S3), and Staff #4 (S4) stated Resident #1 (R1) had informed the new administrator that their Playstation 3 (PS3) was broken by staff, but that R1 was not able to provide date nor by whom PS3 was broken by. S4 stated R1 had mentioned to the prior administrator that their PS3 was broken and was told by the prior administrator that they would look into it. Interview with R1 stated that one day they were trying to play their PS3 and noticed it wasnt working. When inspecting it, R1 noticed it was cracked and they notified the prior adminsitrator who statRead the full finding— CDSS inspection report, September 19, 2022 · control 56-AS-20220912140939

At 10:00 AM on 08/11/2022, Licensing Program Analyst (LPA) Rohit Lama conducted an unannounced visit to initiate a complaint investigation and deliver the findings for the allegation listed above. LPA met with Kyong Suk Lee, Administrator. LPA interviewed the Administrator, Staff #1 (S1), Staff #2 (S2), Resident #1 (R1), Resident #2 (R2), Resident #3 (R3), Resident #4 (R4), and Resident #5 (R5). According to the allegation above, a resident is not being provided adequate meal service because he is being denied food service when he arrives late. When LPA interviewed the Administrator, S1, and S2, all individuals stated that food service is never denied to residents. Furthermore, all three stated that Tray Service is provided upon request if a Resident does not want to eat at the dining table. CONTINUED ON LIC 9099-C UnsubstantiatedRead the full finding— CDSS inspection report, August 11, 2022 · control 56-AS-20220804112846

Licensing Program Analyst (LPA) Ryan Gardner conducted an unannounced visit to the facility for the purpose of initiating an investigation and delivering findings for the above complaint allegations. LPA Gardner met with Administrator Kyongsuk Lee and explained the reason for the visit. LPA Gardner interviewed residents and staff and found that a staff member was present at a resident council meeting without an invitation. The staff member that was present at the meeting was voicing unwarranted opinions on a resident manor. The staff interrupted the resident council meeting and did not treat the residents with dignity and respect. Based on interviews conducted, the two (2) above allegations are deemed SUBSTANTIATED. A finding that the complaints are SUBSTANTIATED means that the allegations are valid because the preponderance of the evidence standard has been met. SubstantiatedRead the full finding— CDSS inspection report, August 2, 2022 · control 56-AS-20220726113426

Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding allegations that the facility does not have sufficient staff to meet resident's needs and facility is not following resident's admission agreement. LPA Prieto met with Administrator Kyong Suk "Clara" Lee to discuss the elements of the complaint. LPA Prieto obtained client #1's (C1) admissions agreement stating that bed linen are to be changed and washed once a week. LPA interviewed Housekeeping Supervisor (S1) and obtained facility cleaning schedule. Documentation will show that cleaning of client rooms are met and sufficient staff are present to perform those duties, thus abiding cleaning of resident's linens per agreement. LPA obtained staffing schedule that shows there are sufficient staff to meet the needs of the residents. LPA interviewed client #1 (C1) in question and observed C1's living quarter to be clean and with clean linens. Based on the information obtainedRead the full finding— CDSS inspection report, July 13, 2022 · control 56-AS-20220707142246

This unannounced visit is being conducted by Amy Goldenberg, Licensing Program Analyst (LPA), to initiate the 10 day visit to investigate the above-mentioned complaint allegations. During the course of this investigation visit LPA conducted interviews with six (6) staff and interviewed six (6) residents. LPA requested a copy of the meal menus, inspected the frozen and refrigerated foods for proper storage and expiration dates. Investigation revealed the following: It is alleged that S1 had refused R1 tray service. Three (3) of six (6) employees interviewed report that S1 had made comments about refusing residents access to food, however, these three (3) staff also reported that the residents did receive food on the dates that the incidents were reported. S1 denies any intent to withhold food from R1. R1 reports that they have no complaints. UnsubstantiatedRead the full finding— CDSS inspection report, June 24, 2022 · control 56-AS-20220623094323

This unannounced visit conducted by Amy Goldenberg, Licensing Program Analyst (LPA), is being conducted to conclude this agency’s investigation into the complaint allegations mentioned above During the course LPA of this investigation LPA reviewed R1's record, obtained copies of documentation from the record including R1's admission agreement, physicians report, progress notes, and an eviction letter. LPA interviewed five (5) employees and ten (10) residents. Investigation revealed the following. It is alleged that R1 is being threatened with an eviction. R1 revealed that they are being told about an eviction but does not feel threatened. It is alleged that an unknown staff member keeps pushing/hitting the resident and are making inappropriate comments. R1 revealed that he is not being hit or pushed by anyone at the facility. UnsubstantiatedRead the full finding— CDSS inspection report, June 24, 2022 · control 56-AS-20220324113352

This unannounced visit is being conducted by Amy Goldenberg, Licensing Program Analyst (LPA), to initiate the 10 day visit to investigate the above-mentioned complaint allegations. During the course of this investigation visit LPA toured the kitchen and dining areas, conducted interviews with three (3) staff and interviewed six (6) residents. LPA requested a copy of the pest control plan from their professional pest control company. Investigation revealed the following: Three (3) of three (3) employees interviewed state that they have seen cockroaches in the kitchen and that the kitchen staff are providing pest control measures for inside the kitchen. Three (3) of three (3) staff interviewed report that they have not seen rodents in the facility. It is reported that the professional pest control company only manages the outside of the facility. SubstantiatedRead the full finding— CDSS inspection report, June 2, 2022 · control 56-AS-20220525091504

This unannounced visit is being conducted by Amy Goldenberg, Licensing Program Analyst (LPA), to initiate the 10 day visit to investigate the above-mentioned complaint allegation. During the course of this investigation visit LPA interviewed the facility administrator, interviewed resident R1, reviewed R1s facility file, and requested a copy of the facility's rate increase policy. Investigation revealed the following: R1 reports that they had a rate increase and did not receive a written notice. Staff interviewed report that a notification letter is provided for rate changed at the end of the prior year. According to the facility administrator the letter was sent out November 29th, 2021 to all of the residents which were impacted by govermental changes in Social Security rates. UnsubstantiatedRead the full finding— CDSS inspection report, June 2, 2022 · control 56-AS-20220524084823

On 2/16/21, Licensing Program Analyst (LPA) Shaunte Henry conducted an unannounced visit for the purpose of investigating the above allegation. The LPA met with administrator Kyong (Clara) Suk Lee, explained the nature of the visit and was granted entry. The investigation, which consisted of file reviews and interviews revealed the following: Resident 1 (R1) reported that on 2/9/22, they pressed the call button for assistance. Staff 1 (S1) and Staff 2 (S2) responded to the call. R1 denied that S1 spoke inappropriately to them while providing assistance. R1 denied that S2 spoke inappropriately to while them providing assistance. ***Continued on 9099C*** UnsubstantiatedRead the full finding— CDSS inspection report, February 13, 2022 · control 18-AS-20220210094410

Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility unannounced to follow up on the open complaint with the allegation above. LPA Colvin met with Administrator Kyong "Clara" Suk Lee and advised of the purpose of today's visit. Below is a summary of the findings of the investigation: Regarding allegation "Facility's supplies are stored in unsanitary manner": LPA Colvin conducted a visual inspection of the area of concern in the allegation, which was specific to how paper towels in the bathroom are being stored. LPA Colvin inspected the common bathroom near the nurse station, and observed that although there is a paper towel dispenser installed on the wall, the paper towel roll is left on the counter. LPA Colvin tested the dispenser, in case the paper towels on the counter were extras, and observed that no paper towels were dispensed from the machine. By leaving the paper towel roll on the counter of the sink, persons washing their hands will need to (or have the opporRead the full finding— CDSS inspection report, December 17, 2021 · control 18-AS-20200324111109

Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility unannounced to follow up on the open complaint with the allegation above. LPA Colvin met with Marketing Director Janet Oliver and advised of the purpose of today's visit. Below is a summary of the findings of the investigation: Regarding allegation "Facility did not seek medical attention timely for a client in care": The Department conducted interviews and reviewed documents from the facility and hospital for the resident (R1) and evaluated R1's arriving condition at the hospital on February 28, 2020 as well as services provided to R1 at the facility. R1’s rash was originally discovered by facility staff on February 23, 2020, but the staff member that discovered the rash failed to report the observation to R1’s Power of Attorney (POA) or seek medical assistance for R1. The following day on February 24, 2020, the facility called 911 due to their concerns regarding the rash, but R1 refused to be transported to the hoRead the full finding— CDSS inspection report, December 17, 2021 · control 18-AS-20200306154047

Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility unannounced to follow up on the open complaint with the allegation above. LPA Colvin met with Administrator Kyong "Clara" Suk Lee and advised of the purpose of today's visit. Below is a summary of the findings of the investigation: Regarding allegation "Staff failed to provide a safe environment": LPA Colvin interviewed staff and residents as well as reviewed resident records in regards to this allegation. Through interviews conducted, LPA Colvin confirmed that a facility resident (R1) has hit both staff and residents on multiple occasions through the use of R1's electric scooter in the facility. Records from R1's file show that R1 had been given at least three written warnings for their behavior, none of which included running into other persons with their electric scooter, despite several witnesses confirming that this has occurred. Despite R1's behavior and endangering those in the facility with their continued rRead the full finding— CDSS inspection report, December 17, 2021 · control 18-AS-20200310171720

Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility unannounced to deliver findings on the open complaint with the allegation above. LPA Colvin met with Marketing Director Janet Oliver and advised of the purpose of today's visit. Below is a summary of the findings of the investigation: Regarding allegation "Facility is in disrepair": For this investigation, LPA Colvin conducted interviews and reviewed facility records in regards to a reported ceiling collapse in Room #32. Through investigation, LPA Colvin learned that the reported ceiling collapse occurred on 11/23/20, at which time the occupant of the room was temporarily relocated. Upon further follow up on the status of the repairs of the room on 12/15/20, LPA Colvin was informed by facility staff that Room #32 was still under repair, and that the ceiling had not been finished. This fact was supported by facility maintenance logs, which showed Room #32 being periodically worked on from 11/25/20 to 12/15/20 (date rRead the full finding— CDSS inspection report, December 17, 2021 · control 18-AS-20201123163753

Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility unannounced to follow up on the open complaint with the allegation above. LPA Colvin met with Administrator Kyong "Clara" Suk Lee and advised of the purpose of today's visit. Below is a summary of the findings of the investigation: Regarding allegation "Facility is not providing residents with access to their money in a timely manner": LPA Colvin interviewed staff and residents, as well as reviewed P&I records for residents for the year of 2020, when this complaint was filed. Interviews revealed that each month the Licensee takes the checks for residents (who have their Social Security sent directly to the facility) to the bank and cashes them before returning the cash to the facility where it is kept on hand for residents for when they request it. Interviews additionally revealed that in April 2020, the Licensee did not cash the residents' checks at the bank until 4/9/20, due to bad weather and scheduling conflictsRead the full finding— CDSS inspection report, December 17, 2021 · control 18-AS-20200407112426

Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility unannounced to deliver findings on the open complaint with the allegation above. LPA Colvin met with Administrator Kyong "Clara" Suk Lee and advised of the purpose of today's visit. Below is a summary of the findings of the investigation: Regarding allegation "Facility is in disrepair": LPA Colvin investigated the complaint through conducting interviews of residents and staff and reviewing the facility's maintenance log. LPA Colvin was unable to confirm the allegation as there was no entry on the maintenance log for the allegation of the toilet in a resident's room not flushing, and there were no supporting statements in the interviews conducted. Additionally, the resident who's toilet was reportedly to be affected informed LPA Colvin that they fixed the fixture themselves, therefore, there was no remaining evidence of the issue for LPA Colvin to observe and record. Therefore, based on lack of evidence, the allegatiRead the full finding— CDSS inspection report, December 17, 2021 · control 18-AS-20201210082804

Licensing Program Analyst (LPA) Anna Bueno conducted a subsequent visit to the facility to deliver findings on the above allegation. LPA met with administrator Tae Kim who was informed of the purpose of today’s visit. The investigation consisted of resident interviews. The allegation is Facility staff did not ensure that residents have towels. On 12/17/2021, LPA Crystal Colvin stated that on 12/10/20, the facility only had one clean towel in the laundry room (where spare towels and linen are kept). While it is likely that additional towels were on hand with the housekeepers who clean the resident bedrooms throughout the day and replace the linens, this would not be sufficient if most residents needs their towels changed out. During today's visit, LPA Bueno conducted resident interviews and discovered that the facility provides laundry services once a week and on an as needed basis, even during times of Covid-19 outbreak. Interviews with residents also reveal that, while the facility prRead the full finding— CDSS inspection report, December 17, 2021 · control 18-AS-20201203110823

Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility unannounced to follow up on the open complaint with the allegation above. LPA Colvin met with Assistant Administrator Tae Kim and advised of the purpose of today's visit. Below is a summary of the findings of the investigation: Regarding allegation "Facility denied resident a refund": For the investigation of this allegation, LPA Colvin conducted interviews and reviewed relevant records regarding the resident (R1). In LPA Colvin's review of these records, LPA Colvin confirmed that R1 signed an Admissions Agreement with the facility on 2/22/19 which outlined the monthly rates, causes for eviction, and refund policy. R1 left the facility via ambulance on 5/8/20 due to continued medical complecations, for which the facility could no longer care for and were unable to meet R1's needs. On the date that R1 left via ambulance, it was communicated to R1's Power of Attorney (POA) that R1 would not be admitted back to the facRead the full finding— CDSS inspection report, August 13, 2021 · control 18-AS-20200709144134