Oakwood Meadows Assisted Living is a residential care home for the elderly (RCFE) in Citus Heights, Sacramento County, California — state license #345920108, licensed for 78 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 28 dated inspection and complaint documents on file for this home going back to 2024, the most recent dated July 2, 2026 — published below in full, verbatim and unscored.

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Oakwood Meadows Assisted Living

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Residential care home for the elderly (RCFE) · Large community, 78 residents · Citus Heights, CA · Sacramento County
LicensedWheelchairHospiceBedriddenMemory care not on file
No openings reportedBeds change hands in days ·
License #345920108, held since 2024 · read from the California state record on August 2, 2026 ·See on State Site →
7241 Canelo Hills Dr · Citus Heights, Sacramento County
Phone
(916) 722-2800
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 78 residents
Dementia / memory careNot on file — ask the home
Hospice careApproved for 30 residents
Bedridden careApproved for 78 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. APPROVED FOR (78) NON-AMBULATORY, OF WHICH ALL MAY BE BEDRIDDEN. WAIVER GRANTED FOR HOSPICE CARE FOR (30).State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2024, the state has visited this home 35 times and filed 28 documents. The most recent is a facility evaluation report, dated July 2, 2026.

Most recent state visit
July 2, 2026
Occupancy at the February 20, 2026 visit
74 of 78 beds

The state's published file for this home includes 14 documents with transcribed findings, dated October 15, 2024 to February 20, 2026. 14 of the 14 carry the state's recorded outcome word: “Substantiated” (3), “Unfounded” (4), “Unsubstantiated” (7). 14 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 14 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 29 of 28 documentsFull record on the state’s site →
20268 state visits · 8 documents
Jul 2, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 4, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 8, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 10, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 25, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 20, 2026Complaint investigation reportSubstantiated

Allegation investigated: Medication is being mishandled by staff. Staff is not communicating with other staff af shift change. Licensee retaliated against staff for speaking with state staff at the facility.

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver findings to a complaint received on October 23, 2025. LPA met with Director of Nursing (DON), Karen Padilla and stated the reason for the inspection. During the investigation, LPA interviewed the Administrator, the DON, the Human Resources Director, the Care and Admissions Director, multiple faciity staff, (2) residents and (2) hospice personnel. LPA reviewed documentation including Nurse Audits of Medication (July 2025), Physician's Orders, Staff Handbook with facility policies, staff Termination Letter, written staff statements, and other documentation. The results of the investigation are as follows: *cont on 9099C-1.. Substantiatedthe state’s words, verbatim · CDSS document, Feb 20, 2026 · control 59-AS-20251023111820
Feb 18, 2026Complaint investigation reportSubstantiated

Allegation investigated: Staff hit resident.

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver findings to a complaint received on November 13, 2025. LPA met with Director of Nursing (DON), Karen Padilla. During the investigation, LPA interviewed the Administrator, the DON, and multiple faciity staff in Memory Care. LPA reviewed documentation relating to resident (R1), an incident report submitted for the incident occuring on September 1, 2025 and documentation from the faciltiy's internal investigation. The results of the investigation are as follows: Resident (R1) moved to the Memory Care Unit in the facility, on May 30, 2025, with a primary diagnosis of Senile Dementia and a history of lung cancer. The LIC602 (10/30/2025) notes that (R1) has “Behavioral Expressions”, including disorientation, lack of hazard awareness and impulse control, expressions of frustrations and hallucinations. **cont on 9099C-1.. Substantiatedthe state’s words, verbatim · CDSS document, Feb 18, 2026 · control 59-AS-20251113134057
Feb 5, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202515 state visits · 18 documents
Dec 19, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 14, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff did not provide adequate meals to resident in care.

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to complete a complaint investigation and deliver findings to a complaint received on July 11, 2025. LPA met with Director of Nursing (DON), Karen Padilla, and the Administrator, Danny Torgersen. During the investigation, LPA interviewed the administraotor, DON, multiple faciity staff, the lead culinary staff, resident (R1) and (2) of their family members, and several random residents while eating lunch in the dining room. LPA observed food being served to residents on the Assisted Living side during lunch on October 14, 2025 and reviewed meeting notes and observations made during and following a Care Conference held on January 17, 2025. Additional documentation was reviewed related to (R1) including, but not limited to, care plan and physician's report. The results of the investigation are as follows: **cont on 9099C-1... Substantiatedthe state’s words, verbatim · CDSS document, Oct 14, 2025 · control 59-AS-20250711115916
Sep 4, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 4, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 22, 2025Complaint investigation reportUnfounded

Allegation investigated: Staff mismanaged resident's medications. Staff did not seek medical attention for the resident in a timely manner.

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to complete the investigation and deliver complaint findings. LPA met with Karen Padilla, Director of Nursing (DON), and Kayla Peria, Director of Care and Admissions, and stated the reason for the inspection. During the investigation, LPA interviewed the Administrator, DON, Director of Care and Admissions and a family member of resident (R1), who is the subject of the investigation. LPA reviewed pertinent documentation relating to (R1), including but not limited to: the physician's report, pre-placement appraisal, appraisal, the Medication Administration Record (MAR), and charting notes. (R1) moved to the community in October 2024 with a diagnosis of CVA (stroke), vision impairment, Diabetes Mellitus 2, and requiring assistance with feeding, dressing, showers and incontinence care. Resident previously had a kidney transplant, was fully aware, conscious and coherent and able to follow instructions. Resident was sent tothe state’s words, verbatim · CDSS document, Jul 22, 2025 · control 59-AS-20250513170952
Jul 1, 2025Complaint investigation reportUnfounded

Allegation investigated: Licensee is not preventing resident from being scalded by hot water while in care.

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver complaint findings to a complaint received on June 17, 2025, and met with Director of Nursing (DON), Karen Padilla. LPA later met with Administrator, Danny Torgersen, and stated the reason for today's inspection. During the course of the investigation, LPA interviewed the Maintenance Director, Director of Nursing, (3) care staff and (2) other residents who live in the same wing of the facility as (R1). LPA also observed multiple pages of documentation showing when hot water was tested throughout the building. The results of the investigation are as follows: The allegation states (R1) has been scalded in the shower for the last two months and has reported the problem but staff have not fixed it, and (R1's) skin is being burned by the scalding water. *cont on 9099C-1.. Unfoundedthe state’s words, verbatim · CDSS document, Jul 1, 2025 · control 59-AS-20250617165054
Jun 18, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff not treating resident with respect.

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver complaint findings to a complaint received on May 7, 2025, and met with Director of Nursing (DON), Karen Padilla, stating the reason for the inspection. LPA later met with the Administrator, Danny Torgersen, During the course of the investigation, LPA interviewed the Administrator, the DON, the Resident Habilitation Director, Ombudsman, (2) representatives from a placement agency and resident (R1), who is the subject of the investigation. LPA reviewed documentation relating to (R1), including but not limited to, resident appraisal, physician's report, Care Conference case notes, other case notes and email communications with the Administrator. The results of the investigation are as follows: Resident (R1) moved to the community on January 31, 2025 with the primary diagnoses of Psoriatic Arthritis, chronic low appetite and severe PTSD. (R1) was independent with Activities of Daily Living (ADL's), including methe state’s words, verbatim · CDSS document, Jun 18, 2025 · control 59-AS-20250507155152
May 22, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are not caring for resident's wounds. Staff are not assisting resident with topical medication. Staff are allowing resident to sit in soiled bedding.

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver investigative findings for a complaint received on March 25, 2025. LPA met with Director of Nursing, Karen Padilla, and stated the reason for the inspection. LPA later met with Kayla Peria, Care and Admissions Director. During the investigation, LPA interviewed the Administrator, Director of Nursing, Care and Admissions Director, a care staff and resident (R1). LPA reviewed pertinent documentatation for (R1) including but not limited to the physician's report, hospital discharge paperwork, Medication Administration Record (MAR) for February 2025 and March 2025. The results are as follows: Resident (R1) moved to the community in December 2023 with a diagnosis of COPD, Chronic Respiratory Failure, and used oxygen. Resident was their own responsible person and could schedule medical appointments. *cont on 9099C-1.. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 22, 2025 · control 59-AS-20250325082305
May 22, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 14, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 9, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 11, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee did not ensure that resident was administered their medications according to physician's instructions while in care. Licensee does not ensure that residents are provided with food that is of good quality while in care. Staff did not respond to resident's requests for assistance as necessary while resident was in care.

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver findings to the remaining (3) allegations for a complaint received on January 8, 2025. LPA met with Administrator, Danny Torgersen, and stated the reason for today's inspection. LPA met with Director of Nursing, Karen Padilla, later during the inspection. During the investigation, LPA interviewed multiple staff and several residents and reviewed documentation related to resident (R1), who is the subject of the investigation. Documentation included (R1's) physician's report, charting notes, physician's orders and the Medication Administration Record (MAR) for December 2024. The results of the investigation are as follows: (R1) moved in on/around June 28, 2024 and resided in the Assisted Living Unit. The physician's report (October 31, 2024) notes (R1) has multiple diagnoses, but does not have Mild Cognitive Impairment (MCI) or Dementia, is able to leave the facility unsupervised, and can determine and communithe state’s words, verbatim · CDSS document, Apr 11, 2025 · control 59-AS-20250108113928
Apr 10, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not safeguard resident's possessions while in care. Staff did not ensure that resident's laundry needs were met while in care. Staff did not accord dignity to resident while in care.

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to continue the complaint investigation and deliver partial findings to a complaint received on January 8, 2025. LPA met with Kayla Peria, Director of Care and Admissions, and stated the reason for the inspection. Director of Nursing, Karen Padilla, met with LPA at 12:15 pm. During the investigation, LPA interviewed multiple staff and several residents and reviewed pertinent documentation related to resident (R1) including physician's report, charting notes, incident report and other documentation. The results of the investigation are as follows: Resident (R1) moved to the community on June 28, 2024 and moved out December 30, 2024. (R1's) physician's report (October 31, 2024) notes they have multiple diagnoses, including Parkinson's Disease, does not have Mild Cognitive Impairment (MCI) or Dementia, is able to leave the facility unsupervised, and can determine and communicate their need for prescription/non-prescriptiothe state’s words, verbatim · CDSS document, Apr 10, 2025 · control 59-AS-20250108113928
Apr 10, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Due to lack of supervision, resident was assaulted.

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to complete the complaint investigation and deliver findings for a complaint received on January 23, 2025. LPA met with Kayla Peria, Director of Care and Admissions, and stated the reason for the inspection. Director of Nursing, Karen Padilla, met with LPA at 12:15 pm. During the investigation, LPA interviewed multiple staff and several residents. Documentation was also reviewed, including, incident reports submitted to the Department, and pertinent paperwork from resident (R1/R2/R3's) files. The results of the investigation are as follows: The alleagation states that resident (R1) was assaulted several times in the last (4) months, (R1) is independent, and the Administrator refuses to let (R1) leave the building. There were no specific details on when the alleged assaults occurred. *Cont on 9099C-1.. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 10, 2025 · control 59-AS-20250123091955
Mar 25, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 11, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Resident was left on floor for an extended period of time. Staff did not report change of condition. Staff left residents in soiled diapers for an extended period of time. Resident is not receiving showers as scheduled.

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver investigative findings to a complaint received on 11/12/24. LPA met with Danny Torgersen, Administrator, and Karen Padilla, Director of Nursing, and stated the reason for the inspection. During the course of the investigation, LPA interviewed the Administrator, Director of Nursing, Business Office Director, (3) staff, resident (R1) and a family member of (R1). LPA also reviewed documentation relating to (R1), including their physician's reports, appraisal/care plans, narrative charting notes, (2) incident reports (LIC624), shower schedules for months September- November 2024 and the Alarm Reset Report for 11/10/24 from 1200 hours through 23:59 hours. The results of the investigation are as follows: (R1) moved to the community and has resided on the Assisted Living side since moving in on 12/27/23. (R1's) physician's report (dated 10/16/24) notes resident has a diagnosis of Dementia with agitation and is takithe state’s words, verbatim · CDSS document, Feb 11, 2025 · control 59-AS-20241112093306
Feb 4, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Due to staff neglect, resident received multiple pressure injuries

On 2/4/25, Licensing Program Analyst (LPA) Kevin Mknelly conducted an unannounced complaint investigation visit to deliver the findings for the above allegations and met with Daniel Torgerson. LPA conducted facility and home health records review and extensive interviews. LPA is unable to find and or meet the preponderance, per policy. R1 was admitted on 9/12/24 with history of CVA, heart failure and dysphagia. At admission, R1 also had redness on their heal and coccyx. Home Health was provided throughout R1's stay. 10/3/24, R1 had a new stroke which contributed to further decline. Throughout R1's stay, records and interviews found that R1's care plan was followed as directed by home health and resident appraisals. R1 was sent to the hospital on 12/2/24 for change of condition and passed away in the hospital on 12/4/24. report continued... Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 4, 2025 · control 59-AS-20241202113451
Jan 3, 2025Complaint investigation reportUnfounded

Allegation investigated: Facility withheld residents medications upon move out.

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to commence and conclude a complaint investigation. LPA met with Danny Torgersen, Administrator, and Karen Padilla, Director of Nursing, and stated the reason for the inspection. During today's inspection, LPA interviewed the Administrator, Director of Nursing (DON) and (1) Med-Tech staff who conducted the discharge with prior resident (R1) on 12/30/24. Documentation related to (R1) was reviewed including the physician's report, charting notes, physician's orders, December Medication Administration Record (MAR), and medications released upon discharge. The results of the investigation are as follows: cont on 9099C-1.. Unfoundedthe state’s words, verbatim · CDSS document, Jan 3, 2025 · control 59-AS-20241231154627
20243 state visits · 3 documents
Oct 15, 2024Complaint investigation reportUnfounded

Allegation investigated: Unlawful eviction.

Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to open and close a complaint investigation. LPA met with Daniel Torgersen, Co-Administrator, and Karen Padilla, Director of Nursing, and explained the purpose of the inspection. The results of the investigation are as follows: The Department received a copy of each 30-day eviction notice issued to (5) different residents on/around 10/1/24. The notices were provided to the Department timely and included all of the required information, per Regulation 87224. All notices were issued due to non-payment of rent. The Co-Administrator stated on 10/15/24 that (3) of the (5) residents have now made payment towards the unpaid rent balances, and the 30-day notices have been rescinded. There are (2) residents who are currently working with the Social Services Director to arrange for payment so those notices may be rescinded also. The Co-Administrator confirmed that the facility has always been issuing monthly rent invoices to resthe state’s words, verbatim · CDSS document, Oct 15, 2024 · control 59-AS-20241007121222
Sep 18, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 23, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations2typical 1
Type B citations4typical 1
Substantiated complaints5typical 2
Total complaints13typical 7
State visits on file35typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2024.
Year-by-year trend
YearVisitsDocumentsSubstantiated20268822025151812024330
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$5,000$7,500 /mo
our estimate — Sacramento County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

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Non-ambulatory approval — whole home or specific rooms, and is a spot open?
Ask how the 2026 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Call (916) 722-2800

Is Oakwood Meadows Assisted Living licensed?

Yes — Oakwood Meadows Assisted Living is a licensed residential care home for the elderly (RCFE) in Citus Heights (Sacramento County): California license #345920108, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 78 residents. State records list 28 inspection and complaint documents since 2024; the most recent, a facility evaluation report dated July 2, 2026, appears in the inspection record on this page.

Can Oakwood Meadows Assisted Living care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Oakwood Meadows Assisted Living with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR (78) NON-AMBULATORY, OF WHICH ALL MAY BE BEDRIDDEN. WAIVER GRANTED FOR HOSPICE CARE FOR (30).

How much does Oakwood Meadows Assisted Living cost?

California's public licensing record does not include Oakwood Meadows Assisted Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Sacramento County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Oakwood Meadows Assisted Living accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at Oakwood Meadows Assisted Living through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in Sacramento County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

74 of 78 beds occupied (95%) when the state visited on February 20, 2026. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Oakwood Meadows Assisted Living?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 35 state visits and 28 dated documents since 2024 for Oakwood Meadows Assisted Living; 14 complaint-investigation narratives are transcribed verbatim below. The most recent, dated February 20, 2026, records an allegation the state marked “Substantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

14 transcribed reports on file

2026

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedMedication is being mishandled by staff. Staff is not communicating with other staff af shift change. Licensee retaliated against staff for speaking with state staff at the facility.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver findings to a complaint received on October 23, 2025. LPA met with Director of Nursing (DON), Karen Padilla and stated the reason for the inspection. During the investigation, LPA interviewed the Administrator, the DON, the Human Resources Director, the Care and Admissions Director, multiple faciity staff, (2) residents and (2) hospice personnel. LPA reviewed documentation including Nurse Audits of Medication (July 2025), Physician's Orders, Staff Handbook with facility policies, staff Termination Letter, written staff statements, and other documentation. The results of the investigation are as follows: *cont on 9099C-1.. SubstantiatedCDSS inspection report, February 20, 2026 · control 59-AS-20251023111820
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff hit resident.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver findings to a complaint received on November 13, 2025. LPA met with Director of Nursing (DON), Karen Padilla. During the investigation, LPA interviewed the Administrator, the DON, and multiple faciity staff in Memory Care. LPA reviewed documentation relating to resident (R1), an incident report submitted for the incident occuring on September 1, 2025 and documentation from the faciltiy's internal investigation. The results of the investigation are as follows: Resident (R1) moved to the Memory Care Unit in the facility, on May 30, 2025, with a primary diagnosis of Senile Dementia and a history of lung cancer. The LIC602 (10/30/2025) notes that (R1) has “Behavioral Expressions”, including disorientation, lack of hazard awareness and impulse control, expressions of frustrations and hallucinations. **cont on 9099C-1.. SubstantiatedCDSS inspection report, February 18, 2026 · control 59-AS-20251113134057

2025

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not provide adequate meals to resident in care.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to complete a complaint investigation and deliver findings to a complaint received on July 11, 2025. LPA met with Director of Nursing (DON), Karen Padilla, and the Administrator, Danny Torgersen. During the investigation, LPA interviewed the administraotor, DON, multiple faciity staff, the lead culinary staff, resident (R1) and (2) of their family members, and several random residents while eating lunch in the dining room. LPA observed food being served to residents on the Assisted Living side during lunch on October 14, 2025 and reviewed meeting notes and observations made during and following a Care Conference held on January 17, 2025. Additional documentation was reviewed related to (R1) including, but not limited to, care plan and physician's report. The results of the investigation are as follows: **cont on 9099C-1... SubstantiatedCDSS inspection report, October 14, 2025 · control 59-AS-20250711115916
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedStaff mismanaged resident's medications. Staff did not seek medical attention for the resident in a timely manner.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to complete the investigation and deliver complaint findings. LPA met with Karen Padilla, Director of Nursing (DON), and Kayla Peria, Director of Care and Admissions, and stated the reason for the inspection. During the investigation, LPA interviewed the Administrator, DON, Director of Care and Admissions and a family member of resident (R1), who is the subject of the investigation. LPA reviewed pertinent documentation relating to (R1), including but not limited to: the physician's report, pre-placement appraisal, appraisal, the Medication Administration Record (MAR), and charting notes. (R1) moved to the community in October 2024 with a diagnosis of CVA (stroke), vision impairment, Diabetes Mellitus 2, and requiring assistance with feeding, dressing, showers and incontinence care. Resident previously had a kidney transplant, was fully aware, conscious and coherent and able to follow instructions. Resident was sent toCDSS inspection report, July 22, 2025 · control 59-AS-20250513170952
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedLicensee is not preventing resident from being scalded by hot water while in care.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver complaint findings to a complaint received on June 17, 2025, and met with Director of Nursing (DON), Karen Padilla. LPA later met with Administrator, Danny Torgersen, and stated the reason for today's inspection. During the course of the investigation, LPA interviewed the Maintenance Director, Director of Nursing, (3) care staff and (2) other residents who live in the same wing of the facility as (R1). LPA also observed multiple pages of documentation showing when hot water was tested throughout the building. The results of the investigation are as follows: The allegation states (R1) has been scalded in the shower for the last two months and has reported the problem but staff have not fixed it, and (R1's) skin is being burned by the scalding water. *cont on 9099C-1.. UnfoundedCDSS inspection report, July 1, 2025 · control 59-AS-20250617165054
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff not treating resident with respect.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver complaint findings to a complaint received on May 7, 2025, and met with Director of Nursing (DON), Karen Padilla, stating the reason for the inspection. LPA later met with the Administrator, Danny Torgersen, During the course of the investigation, LPA interviewed the Administrator, the DON, the Resident Habilitation Director, Ombudsman, (2) representatives from a placement agency and resident (R1), who is the subject of the investigation. LPA reviewed documentation relating to (R1), including but not limited to, resident appraisal, physician's report, Care Conference case notes, other case notes and email communications with the Administrator. The results of the investigation are as follows: Resident (R1) moved to the community on January 31, 2025 with the primary diagnoses of Psoriatic Arthritis, chronic low appetite and severe PTSD. (R1) was independent with Activities of Daily Living (ADL's), including meCDSS inspection report, June 18, 2025 · control 59-AS-20250507155152
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are not caring for resident's wounds. Staff are not assisting resident with topical medication. Staff are allowing resident to sit in soiled bedding.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver investigative findings for a complaint received on March 25, 2025. LPA met with Director of Nursing, Karen Padilla, and stated the reason for the inspection. LPA later met with Kayla Peria, Care and Admissions Director. During the investigation, LPA interviewed the Administrator, Director of Nursing, Care and Admissions Director, a care staff and resident (R1). LPA reviewed pertinent documentatation for (R1) including but not limited to the physician's report, hospital discharge paperwork, Medication Administration Record (MAR) for February 2025 and March 2025. The results are as follows: Resident (R1) moved to the community in December 2023 with a diagnosis of COPD, Chronic Respiratory Failure, and used oxygen. Resident was their own responsible person and could schedule medical appointments. *cont on 9099C-1.. UnsubstantiatedCDSS inspection report, May 22, 2025 · control 59-AS-20250325082305
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee did not ensure that resident was administered their medications according to physician's instructions while in care. Licensee does not ensure that residents are provided with food that is of good quality while in care. Staff did not respond to resident's requests for assistance as necessary while resident was in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver findings to the remaining (3) allegations for a complaint received on January 8, 2025. LPA met with Administrator, Danny Torgersen, and stated the reason for today's inspection. LPA met with Director of Nursing, Karen Padilla, later during the inspection. During the investigation, LPA interviewed multiple staff and several residents and reviewed documentation related to resident (R1), who is the subject of the investigation. Documentation included (R1's) physician's report, charting notes, physician's orders and the Medication Administration Record (MAR) for December 2024. The results of the investigation are as follows: (R1) moved in on/around June 28, 2024 and resided in the Assisted Living Unit. The physician's report (October 31, 2024) notes (R1) has multiple diagnoses, but does not have Mild Cognitive Impairment (MCI) or Dementia, is able to leave the facility unsupervised, and can determine and communiCDSS inspection report, April 11, 2025 · control 59-AS-20250108113928
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not safeguard resident's possessions while in care. Staff did not ensure that resident's laundry needs were met while in care. Staff did not accord dignity to resident while in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to continue the complaint investigation and deliver partial findings to a complaint received on January 8, 2025. LPA met with Kayla Peria, Director of Care and Admissions, and stated the reason for the inspection. Director of Nursing, Karen Padilla, met with LPA at 12:15 pm. During the investigation, LPA interviewed multiple staff and several residents and reviewed pertinent documentation related to resident (R1) including physician's report, charting notes, incident report and other documentation. The results of the investigation are as follows: Resident (R1) moved to the community on June 28, 2024 and moved out December 30, 2024. (R1's) physician's report (October 31, 2024) notes they have multiple diagnoses, including Parkinson's Disease, does not have Mild Cognitive Impairment (MCI) or Dementia, is able to leave the facility unsupervised, and can determine and communicate their need for prescription/non-prescriptioCDSS inspection report, April 10, 2025 · control 59-AS-20250108113928
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedDue to lack of supervision, resident was assaulted.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to complete the complaint investigation and deliver findings for a complaint received on January 23, 2025. LPA met with Kayla Peria, Director of Care and Admissions, and stated the reason for the inspection. Director of Nursing, Karen Padilla, met with LPA at 12:15 pm. During the investigation, LPA interviewed multiple staff and several residents. Documentation was also reviewed, including, incident reports submitted to the Department, and pertinent paperwork from resident (R1/R2/R3's) files. The results of the investigation are as follows: The alleagation states that resident (R1) was assaulted several times in the last (4) months, (R1) is independent, and the Administrator refuses to let (R1) leave the building. There were no specific details on when the alleged assaults occurred. *Cont on 9099C-1.. UnsubstantiatedCDSS inspection report, April 10, 2025 · control 59-AS-20250123091955
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident was left on floor for an extended period of time. Staff did not report change of condition. Staff left residents in soiled diapers for an extended period of time. Resident is not receiving showers as scheduled.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to deliver investigative findings to a complaint received on 11/12/24. LPA met with Danny Torgersen, Administrator, and Karen Padilla, Director of Nursing, and stated the reason for the inspection. During the course of the investigation, LPA interviewed the Administrator, Director of Nursing, Business Office Director, (3) staff, resident (R1) and a family member of (R1). LPA also reviewed documentation relating to (R1), including their physician's reports, appraisal/care plans, narrative charting notes, (2) incident reports (LIC624), shower schedules for months September- November 2024 and the Alarm Reset Report for 11/10/24 from 1200 hours through 23:59 hours. The results of the investigation are as follows: (R1) moved to the community and has resided on the Assisted Living side since moving in on 12/27/23. (R1's) physician's report (dated 10/16/24) notes resident has a diagnosis of Dementia with agitation and is takiCDSS inspection report, February 11, 2025 · control 59-AS-20241112093306
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedDue to staff neglect, resident received multiple pressure injuries
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 2/4/25, Licensing Program Analyst (LPA) Kevin Mknelly conducted an unannounced complaint investigation visit to deliver the findings for the above allegations and met with Daniel Torgerson. LPA conducted facility and home health records review and extensive interviews. LPA is unable to find and or meet the preponderance, per policy. R1 was admitted on 9/12/24 with history of CVA, heart failure and dysphagia. At admission, R1 also had redness on their heal and coccyx. Home Health was provided throughout R1's stay. 10/3/24, R1 had a new stroke which contributed to further decline. Throughout R1's stay, records and interviews found that R1's care plan was followed as directed by home health and resident appraisals. R1 was sent to the hospital on 12/2/24 for change of condition and passed away in the hospital on 12/4/24. report continued... UnsubstantiatedCDSS inspection report, February 4, 2025 · control 59-AS-20241202113451
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedFacility withheld residents medications upon move out.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to commence and conclude a complaint investigation. LPA met with Danny Torgersen, Administrator, and Karen Padilla, Director of Nursing, and stated the reason for the inspection. During today's inspection, LPA interviewed the Administrator, Director of Nursing (DON) and (1) Med-Tech staff who conducted the discharge with prior resident (R1) on 12/30/24. Documentation related to (R1) was reviewed including the physician's report, charting notes, physician's orders, December Medication Administration Record (MAR), and medications released upon discharge. The results of the investigation are as follows: cont on 9099C-1.. UnfoundedCDSS inspection report, January 3, 2025 · control 59-AS-20241231154627

2024

Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedUnlawful eviction.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced to open and close a complaint investigation. LPA met with Daniel Torgersen, Co-Administrator, and Karen Padilla, Director of Nursing, and explained the purpose of the inspection. The results of the investigation are as follows: The Department received a copy of each 30-day eviction notice issued to (5) different residents on/around 10/1/24. The notices were provided to the Department timely and included all of the required information, per Regulation 87224. All notices were issued due to non-payment of rent. The Co-Administrator stated on 10/15/24 that (3) of the (5) residents have now made payment towards the unpaid rent balances, and the 30-day notices have been rescinded. There are (2) residents who are currently working with the Social Services Director to arrange for payment so those notices may be rescinded also. The Co-Administrator confirmed that the facility has always been issuing monthly rent invoices to resCDSS inspection report, October 15, 2024 · control 59-AS-20241007121222

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 35 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
2
typical for this size: 1
Type B citations
4
typical for this size: 1
Substantiated complaints
5
typical for this size: 2
Total complaints
13
typical for this size: 7
State visits on file
35
typical for this size: 19
See the full inspection record on the state's site →
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