Desert Cove Assisted Living At Desert Hot Springs is a residential care home for the elderly (RCFE) in Desert Hot Springs, Riverside County, California — state license #336426550, with a licensed capacity of 56, listed as closed, change of ownership in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 32 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated April 27, 2026 — published below in full, verbatim and unscored.
The state record lists this licence as “Closed, Change of Ownership”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.
The state also licenses a home at this address today: Desert Cove Assisted Living · licence #331881680 →
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 38 times and filed 32 documents. The most recent is a complaint investigation report, dated April 27, 2026.
The state's published file for this home includes 15 documents with transcribed findings, dated December 28, 2022 to December 2, 2025. 15 of the 15 carry the state's recorded outcome word: “Substantiated” (2), “Unfounded” (1), “Unsubstantiated” (12). 15 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 15 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 19, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 31, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 2, 2025Unsubstantiated
Allegation investigated: Staff do not assist resident with timely bathing. Staff do not assist resident with grooming needs. Staff do not ensure resident has the ability to request assistance when needed.
This is an Amendment to the previous report dated 11/18/25 due to LPA Day mistakenly indicated in the report there were 3 clients and 1 staff interviewed by LPA Gardner. When actually there were 2 clients and 1 staff interviewed by LPA Gardner. The previous findings will remain the same. On 10/17/2023 Licensing Program Analyst (LPA) Jesse Gardner, conducted an unannounced visit to the facility to commence a complaint investigation into the above allegations. LPA identified himself, and met with Administrator Heather Scott. LPA then toured the facility. No citations were issued during this visit. Investigation consisted of the following: ALLEGATION #1: Staff do not assist resident with timely bathing. It is alleged that the facility staff did not bathe R#1 in a timely manner after an incontinent accident. On 10/17/2023 LPA Gardner gathered pertinent documents relative to this complaint and interviewed 2 clients and 1 staff. On 11/18/2025 LPA Sparkle Day began follow up investigation. LPthe state’s words, verbatim · CDSS document, Dec 2, 2025 · control 18-AS-20231016094906
Nov 25, 2025Unsubstantiated
Allegation investigated: Staff caused injury to resident Facility staff do not respond to resident's calls for help Facility staff do not ensure resident is properly clothed Facility staff did not assist resident with feeding
Licensing Program Analyst (LPA) Jesse Gardner, conducted an unannounced visit to the facility to initiate a complaint investigation. LPA met with Administrator Heather Scott and toured the facility. The investigation consisted of the following: ALLEGATION #1: STAFF CAUSED INJURY TO RESIDENT It is alleged that a staff injured a resident On 3/9/23 Licensing Program Analyst (LPA) Jesse Gardner interviewed residents and staff and gathered related documents. On 11/25/25 Licensing Program Analyst (LPA) Sparkle Day began follow up investigation. LPA Day attempted to reach reporting party and facility and was unable to reach with numbers provided. Residents whereabouts are unknown. This facility Closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation. Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidencethe state’s words, verbatim · CDSS document, Nov 25, 2025 · control 18-AS-20230228094726
Nov 19, 2025Unsubstantiated
Allegation investigated: Staff do not prevent inappropriate interactions between residents
On10/12/2023 Licensing Program Analyst (LPA) Jesse Gardner, conducted an unannounced visit to the facility to commence a complaint investigation into the above allegation. LPA identified himself, and was greeted by Administrator Heather Scott who allowed access to the facility. LPA then toured the facility. No citations were issued at time of visit. The investigation consisted of the following: ALLEGATION #1: Staff do not prevent inappropriate interactions between residents It is alleged that (R#1) told staff about inappropriate actions of roommate (R#2) and staff did not do anything about it. On 10/12/23 LPA Jesse Gardner gathered pertinent documents relative to this complaint and interviewed 2 clients and 4 staff. On 11/19/25 Licensing Program Analyst (LPA) Sparkle Day began follow up investigation. LPA Day attempted to call Reporting Party and Facility at numbers provided and were unable to contact any party. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 19, 2025 · control 18-AS-20231011132401
Nov 19, 2025Unsubstantiated
Allegation investigated: Illegal eviction Staff did not complete an individual admissions agreement for resident Staff speaks inappropriately to resident Staff does not ensure floors are kept in safe, clean sanitary conditions
On 6/20/2023 Licensing Program Analyst (LPA) Jacqueline Shaw Ross, conducted an unannounced visit to the facility to initiate the investigation into the allegations listed above. LPA arrived, and met with Adminsitrator Heather Scott, explained the reason for the visit, and toured the facility. LPA conducted record review. No citations were issued during this visit. The Investigation consisted of the following: ALLEGATION #1: ILLEGAL EVICTION It is alleged that R#1 received an eviction notice for unpaid rent when she was told 2 month free rent On 6/20/23 LPA Jacqueline Shaw Ross gathered documentation pertaining to the allegations above. On 11/19/25 Licensing Program Analyst Sparkle Day began follow up investigation. LPA Day attempted to call Reporting Party and Facility and has not received a return call. This facility Closed 5/8/2025. Residents whereabouts are unknown at this time. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we werthe state’s words, verbatim · CDSS document, Nov 19, 2025 · control 18-AS-20230614094526
Nov 19, 2025Unsubstantiated
Allegation investigated: Resident was not groomed regularly Due to neglect, Resident sustained scabies
Licensing Program Analyst (LPA) Tricia Danielson arrived unannounced to the facility to initiate an investigation into the allegations listed above. LPA met with Executive Director Heather Scott and explained the purpose of the interview. No citations were issued during this visit. The investigation consisted of the following: ALLEGATION #1 Resident was not groomed regulary It is alleged that R#1 is not showered regulary, does not have change of clothes and sometimes not dressed On 3/15/23 Licensing Program Analyst (LPA) Tricia Danielson toured the facility, interviewed one (1) resident, six (6) staff, reviewed and obtained pertinent documents. On 11/25/25, Licensing Program Analyst (LPA) Sparkle Day began the follow up investigation. LPA Day attempted to reach reporting party and facility and could not reach them with numbers provided.Resident whereabouts are unknown.This facility closed 5/8/25. Due to facility closing we were unable to locate all parties involved in the complaint. Ththe state’s words, verbatim · CDSS document, Nov 19, 2025 · control 18-AS-20230307130400
Nov 18, 2025Unsubstantiated
Allegation investigated: Staff do not assist resident with timely bathing. Staff do not assist resident with grooming needs. Staff do not ensure resident has the ability to request assistance when needed.
On 10/17/2023 Licensing Program Analyst (LPA) Jesse Gardner, conducted an unannounced visit to the facility to commence a complaint investigation into the above allegations. LPA identified himself, and met with Administrator Heather Scott. LPA then toured the facility. No citations were issued during this visit. Investigation consisted of the following: ALLEGATION #1: Staff do not assist resident with timely bathing. It is alleged that the facility staff did not bathe R#1 in a timely manner after an incontinent accident. On 10/17/2023 LPA Gardner gathered pertinent documents relative to this complaint and interviewed 3 clients and 1 staff. On 11/18/2025 LPA Sparkle Day began follow up investigation. LPA Day attempted several calls to facility and Reporting party at numbers provided and was unable to contact any party. This facility closed on 5/8/2025. Residents whereabouts are unknown at this time. Due to facility closing we were unable to locate all parties involved in the complaint.the state’s words, verbatim · CDSS document, Nov 18, 2025 · control 18-AS-20231016094906
Nov 5, 2025Unsubstantiated
Allegation investigated: Resident is not being bathed Staff do not answer residents call buttons in a timely manor Resident is being left is soiled diapers
On 12/28/21 Licensing Program Analyst (LPA) Yolanda Delgado made an unannounced visit to the facility to initiate an investigation into the allegation(s) listed above. LPA met with Administrator Heather Scott. Investigation consisted of the following: ALLEGATION #1: Resident is not being bathed It is alleged that R#1 had not been bathed in 4 weeks During the 12/28/21 visit to the facility, LPA Delgado interviewed 1 staff and 1 resident, requested and obtained copies of pertinent documentation. There were no deficiencies and no civil penalties cited during this visit. On 11/05/25 Licensing Program Analyst Sparkle Day began follow up investigation and made several attempts to reach reporting party and facility at numbers provided. LPA did not get a return call after several attempts. This facility closed 5/8/25. No residents were available for interview. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full invthe state’s words, verbatim · CDSS document, Nov 5, 2025 · control 18-AS-20211221161154
Oct 24, 2025Unsubstantiated
Allegation investigated: Staff did not seek timely medical attention for a resident. Staff did not respond to a resident's alert's. Staff mishandled a resident's personal belongings. Staff did not keep the facility free from bed bugs. Staff provided a resident a soiled matress while in care. Residents are allowed to walk naked in the facility. Residents are allowed to harass other residents.
On 10/24/2025, Licensing Program Analyst (LPA) Antonine Richard conducted a follow-up investigation to determine the findings. On 02/23/2022, Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced visit to investigate the above allegations. LPA met with Assistant Administrator Fanny Villalobos. There are currently 41 residents inside the facility. LPA conducted a facility tour and requested copies of pertinent documents from the Administrator. On 10/24/2025, Licensing Program Analyst (LPA) Antonine Richard conducted a follow-up investigation, trying multiple times to interview the reporting party. However, the LPA was unable to do so and left a voice message. Report continued on LIC9099C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 24, 2025 · control 18-AS-20220217135006
Oct 22, 2025Unsubstantiated
Allegation investigated: Staff did not respond to emergency call button in a timely manner. Facility staff did not seek medical attention in a timely manner. Staff did not safeguard resident's personal belongs. Resident did not receive medications as prescribed.
On 10/22/2025, Licensing Program Analyst (LPA) Antonine Richard conducted a follow-up investigation to determine the findings. The investigation involved the following steps: On 06/02/2022, Licensing Program Analyst (LPA) Tricia Danielson arrived unannounced at the facility to begin an investigation into the allegations listed above. LPA met with Executive Director Heather Scott and explained the purpose of the visit. During today's visit, LPA interviewed three (3) staff members and five (5) residents and reviewed and obtained photographic copies of relevant records related to Resident #1 (R1). On 10/22/2025, Licensing Program Analyst (LPA) Antonine Richard conducted a follow-up investigation and attempted to interview the reporting party multiple times. However, the LPA was unable to interview the reporting party and left no voicemail because the mailbox was full. LPA attempted to interview the Ombudsman's name in the report. LPA was unable because the Ombudsman is no longer with thethe state’s words, verbatim · CDSS document, Oct 22, 2025 · control 18-AS-20220524154716
Oct 20, 2025Unsubstantiated
Allegation investigated: Resident assaulted by another resident. Staff mishandled resident's finances.
On 10/20/2025, Licensing Program Analyst (LPA) Antonine Richard conducted a follow-up investigation to determine the findings. The investigation consisted of the following: On 02/09/2022, Licensing Program Analyst (LPA), Stephanie Torres, conducted an unannounced visit to the facility to initiate the investigation into the above allegations. The LPA met with Heather Scott, Administrator, and informed her of the purpose of the visit. On this visit, the LPA conducted staff/resident interviews, reviewed records, and took copies of pertinent documentation. On 10/20/2025, Licensing Program Analyst (LPA) Antonine Richard conducted a follow-up investigation and attempted to interview the reporting party multiple times. However, the LPA was unable to interview the reporting party and was unable to leave a voice message because the mailbox is full. Report continued on LIC9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 20, 2025 · control 18-AS-20220131113522
Apr 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 2, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 29, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 26, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 3, 2024Substantiated
Allegation investigated: Staff did not seek timely medical attention for resident in care
Licensing Program Analyst (LPA) Sara Martinez conducted an unannounced visit to initiate and deliver findings regarding the allegation listed above. LPA was granted entry and met with Executive Director Heather Scott, who was Informed of the purpose of the visit. LPA toured the facility, conducted interviews, and collected pertinent documents regarding the allegation listed above. Regarding the allegation “Staff did not seek timely medical attention for resident in care”, it was reported Resident One (R1) had requested to go to the hospital due to high blood pressure, shortness of breath, and feeling dizzy. Interview with R1 revealed R1 had informed staff on 03/23/2024 to go to urgent care due to not feeling well. Staff refused to send R1 to the hospital and gave R1 a PRN and instructed R1 to go to bed. Record Review of R1’s daily vital signs revealed on 03/23/2024 blood pressure was recorded at 182/83. Interview with Executive Director Scott revealed staff procedures for contacting pathe state’s words, verbatim · CDSS document, Apr 3, 2024 · control 18-AS-20240325140425
Jan 31, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 12, 2023Substantiated
Allegation investigated: Facility staff mismanages resident's medication.
Licensing Program Analyst (LPA) Jesse Gardner made an unannounced initial complaint visit to the above noted facility. LPA met with the Administrator Heather Scott and informed them of the purpose of this visit. During this investigation, LPA conducted a tour of the physical plant, conducted interviews with staff, residents, and received supportive documentation for review. The following was determined. Allegation # 1, Facility staff mismanages resident's medication. Concerns were expressed that a resident has not had their medications, (M1, M2, and M3) for weeks while at the facility. LPA conducted a staff interview, resident interviews, and record review of the Medication Administration Record (MAR). Substantiatedthe state’s words, verbatim · CDSS document, Dec 12, 2023 · control 18-AS-20231206160251
Sep 27, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 11, 2023Unfounded
Allegation investigated: Licensee issued unlawful eviction to resident Licensee did not meet the needs of resident
Licensing Program Analyst (LPA) Tricia Danielson arrived unannounced to the facility to conclude an investigation into the allegations listed above. LPA met with Executive Director (ED) Heather Scott and explained the purpose of the visit. Regarding the allegation "Licensee issued unlawful eviction to resident", it was alleged that Resident #1 (R1) was issued a notice to evict but does not have the capacity to live on their own. Review of eviction letter dated April 24, 2023, revealed R1 was issued a thirty day notice of eviction due to unpaid rent totaling $9,350.00. The letter indicated R1's rent had not been paid since December 2022. The eviction letter indicated R1 would have to vacate the facility May 24, 2023. Interview with R1 revealed R1 was an unreliable historian. During today's visit, the facility received full payment of all funds owed and an eviction for R1 is no longer being sought. Regarding the allegation "Licensee did not meet the needs of resident", it was alleged thathe state’s words, verbatim · CDSS document, Sep 11, 2023 · control 18-AS-20230510120604
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Is Desert Cove Assisted Living At Desert Hot Springs licensed?
No — not currently. The CDSS state record checked August 2, 2026 lists Desert Cove Assisted Living At Desert Hot Springs in Desert Hot Springs (Riverside County), California license #336426550, as “Closed, Change Of Ownership”, formerly licensed for 56 residents. State records list 32 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated April 27, 2026, appears in the inspection record on this page.
Can Desert Cove Assisted Living At Desert Hot Springs care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Desert Cove Assisted Living At Desert Hot Springs with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAPPROVED FOR CAPACITY OF 56 NON-AMBULATORY OF WHICH 12 MAY BE BEDRIDDEN; HOSPICE WAIVER FOR 15; NEW MGMT COMPANY, DESERT COVE ASST LIVING LLC, EFFECTIVE ON 10/01/2024
How much does Desert Cove Assisted Living At Desert Hot Springs cost?
California's public licensing record does not include Desert Cove Assisted Living At Desert Hot Springs's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Riverside County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Desert Cove Assisted Living At Desert Hot Springs accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Desert Cove Assisted Living At Desert Hot Springs through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Riverside County →Assisted living on Medi-Cal in California →See the DHCS list →
0 of 0 beds occupied (0%) when the state visited on October 24, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Desert Cove Assisted Living At Desert Hot Springs?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 38 state visits and 32 dated documents since 2022 for Desert Cove Assisted Living At Desert Hot Springs; 15 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 2, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 38 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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