Kun Bai Care #2 Home is a residential care home for the elderly (RCFE) in Lake Elsinore, Riverside County, California — state license #331880822, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 21 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated April 30, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 25 times and filed 21 documents. The most recent — a complaint investigation report on April 30, 2026 — closed with the state’s outcome word: “Substantiated.”
The state's published file for this home includes 10 documents with transcribed findings, dated June 23, 2021 to April 30, 2026. 10 of the 10 carry the state's recorded outcome word: “Substantiated” (7), “Unsubstantiated” (3). 10 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 10 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 30, 2026Substantiated
Allegation investigated: Staff is not able to communicate with residents in care.
Regarding the second allegation - Staff is not able to communicate with residents in care: LPA observed S1 was unable to effectively communicate with residents regarding their needs, care, or supervision. LPA attempted to communicate with S1 regarding the allegations mentioned while asking basic questions related to care and supervision. S1 was unable to understand or respond to LPA’s questions in English. LPA made multiple attempts to communicate using simple and direct language; however, S1 was unable to demonstrate an understanding of the questions asked without using a translator application on their cellular device to communicate. S1 telephoned Administrator, Brandon Marquez-Gutierrez (S2), to inform them of LPA's arrival. LPA was informed by S2 that they and Licensee, Sandy Zhao (S3), were unanable to be present at the facility today. LPA's reqeuests had to be translated in Spanish by S2 to S1. Based on investigation, the above allegation is SUBSTANTIATED. A SUBSTANTIATED findingthe state’s words, verbatim · CDSS document, Apr 30, 2026 · control 56-AS-20260422082110
Apr 30, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 11, 2025Unsubstantiated
Allegation investigated: Staff left resident unattended, covered in urine and blood, for extended periods. Staff did not assist resident in a timely manner. Due to a language barrier, staff can't communicate. Inadequate food service.
Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with staff Jair Melgarieio Martinez and explained the purpose of the visit. The Administrator Brandon Marquez was also contacted and informed about today’s visit. The investigation consisted of staff interviews, resident interviews and record reviews. For the allegation, Staff left resident unattended, covered in urine and blood, for extended periods. During resident interviews, 4 out of the 4 residents stated they have not been left unattended, covered in urine and blood, for an extended period. During staff interviews, 3 out of the 3 staff stated they have not left their residents unattended, covered in urine and blood for an extend period. LPA Rico conducted a facility tour and did not observe residents covered in urine or blood. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 11, 2025 · control 56-AS-20240624141719
Jun 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 7, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 28, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 1, 2024Substantiated
Allegation investigated: Staff did not ensure that the cleaning supplies were inaccessible to residents. Staff did not ensure that medications were properly stored and locked.
On 07/01/2024, Licensing Program Analyst (LPA) Melody Brown arrived at the facility unannounced to initiate and deliver findings for the above allegations. LPA Brown was greeted and granted entry by Staff #2 (S2) and LPA Brown explained the purpose of the visit. Administrator Brandon-Marquez Gutierez was contacted and informed of the vsit. The investigation consisted of observation, interviews and a review of pertinent documentation. The investigation was conducted by LPA Melody Brown. The investigation consisted of observations and interviews with relevant parties. The allegation indicates that Staff did not ensure that the cleaning supplies were inaccessible to residents. LPA Brown obtained evidence to corroborate the allegation above. During the quick tour of the facility on 07/01/2024, LPA Brown observed multiple bottles of cleaning supplies and chemicals under the kitchen sink, not locked and accessible to residents in care. S2 immediately locked the multiple bottles of chemicalsthe state’s words, verbatim · CDSS document, Jul 1, 2024 · control 56-AS-20240624141719
Jun 4, 2024Unsubstantiated
Allegation investigated: Resident fell due to staff neglect Staff did not check on residents in a timely manner Staff are not ensuring residents are fed Staff left residents soiled for an extended period of time Staff are not ensuring the facility is clean Staff are not ensuring residents have clean towels Staff did not ensure medication was properly stored Staff did not ensure bathroom was not in disrepair Staff inappropriately recorded resident
Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding the above allegations. LPA Prieto met with staff Ortiz and allowed entry. Staff Ortiz phoned licensee Sandi Jhao, who was interviewed and explained the elements of the complaint. Because Jhao was not available, she allowed for staff Ortiz to sign off on this report. Regarding the allegation that resident fell due to staff neglect; Staff interviews could not conclude that any resident had fallen due to neglect. The facility is staffed and small enough to notice if someone had fallen. There is no record of residents falling due to neglect. Resident #1 (R1) and R2 are currently residing in the home state that the facility staff treat them well and care for their needs. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 4, 2024 · control 56-AS-20240530093547
Oct 10, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Kun Bai Care #2 Home licensed?
Yes — Kun Bai Care #2 Home is a licensed residential care home for the elderly (RCFE) in Lake Elsinore (Riverside County): California license #331880822, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 21 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated April 30, 2026, was marked “Substantiated” by the state.
Can Kun Bai Care #2 Home care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Kun Bai Care #2 Home with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 6 NON-AMBULATORY. APPROVED HOSPICE WAIVER FOR 6.
How much does Kun Bai Care #2 Home cost?
California's public licensing record does not include Kun Bai Care #2 Home's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Riverside County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Kun Bai Care #2 Home accept Medi-Cal or the Assisted Living Waiver?
Kun Bai Care #2 Home is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
3 of 6 beds occupied (50%) when the state visited on April 30, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Kun Bai Care #2 Home?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 25 state visits and 21 dated documents since 2021 for Kun Bai Care #2 Home; 10 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 30, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 25 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(909) 994-6199Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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