Harbor Heights Assisted Living And Memory Care is a residential care home for the elderly (RCFE) in Anaheim, Orange County, California — state license #306006452, licensed for 199 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 51 dated inspection and complaint documents on file for this home going back to 2024, the most recent dated June 15, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2024, the state has visited this home 57 times and filed 51 documents. The most recent is a complaint investigation report, dated June 15, 2026.
The state's published file for this home includes 12 documents with transcribed findings, dated May 15, 2024 to September 11, 2025. 12 of the 12 carry the state's recorded outcome word: “Substantiated” (1), “Unfounded” (1), “Unsubstantiated” (10). 12 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 12 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 4, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 19, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 10, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 1, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 24, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 12, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 3, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 22, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 22, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 16, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 7, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 2, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 2, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 26, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 12, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 26, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 11, 2025Unfounded
Allegation investigated: Facility mismanaged Resident's medication Facility failed to report incident to the department
On September 11, 2025, Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced visit to the facility to deliver the findings regarding the above allegations. Upon arrival, LPA Haddadin met with Executive Director Susan Lee, explained the purpose of the visit, and was granted entry into the facility. The investigation addressed the allegations that the “Facility mismanaged Resident’s medication” and that the “Facility failed to report incident to the Department.” It was alleged that on August 27, 2025, and August 28, 2025, Resident 1 (R1) was not administered their prescribed medication and that the incident was not reported to Community Care Licensing. LPA Haddadin conducted four staff interviews and four resident interviews. All parties denied the allegations. A review of R1’s Medication Administration Record (MAR) confirmed that the medication had been properly administered on both dates. In addition, three random MARs belonging to three other residents were reviewed,the state’s words, verbatim · CDSS document, Sep 11, 2025 · control 22-AS-20250903093211
Sep 4, 2025Unsubstantiated
Allegation investigated: Resident sustained an injury due to lack of supervision Staff do not ensure facility is clean and orderly Staff do not ensure facility is odorless
Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced complaint visit to the facility to deliver findings regarding the above allegations. Upon arrival, LPA Haddadin met with Administrator, Susan Lee, and advised her of the purpose of the visit. During the course of the investigation, LPA Haddadin conducted five (5) staff interviews and five (5) resident interviews. All staff and residents interviewed denied the following allegations: “Resident sustained an injury due to lack of supervision,” “Staff do not ensure facility is clean and orderly,” and “Staff do not ensure facility is odorless.” LPA Haddadin also reviewed facility records, staff records, and resident records. It was alleged that a resident sustained an injury due to lack of supervision. Record review revealed that Resident 1 (R1) had sustained a bruise to the left eye. {***CONT*** 9099C} Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 4, 2025 · control 22-AS-20250820103207
Aug 26, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 20, 2025Unsubstantiated
Allegation investigated: Staff handled residents in care in a rough manner resulting in injuries Staff refused to seek medical attention for resident in care Staff did not shower residents in care resulting in rashes
On August 20, 2025, Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced visit to the facility to deliver findings for the above allegations. LPA Haddadin met with Assistant Executive Director Sammy Lee, explained the purpose of the visit, and was granted entry into the facility. The investigation into the allegation that “Staff did not shower residents in care resulting in rashes” revealed the following: LPA Haddadin conducted interviews with six staff members and six residents. All individuals interviewed denied that residents missed scheduled showers or developed rashes as a result of poor hygiene and or incontinence. A review of facility documentation indicated that residents requiring assistance are placed on a regular twice-weekly shower schedule. Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 20, 2025 · control 22-AS-20250528081707
Aug 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 10, 2025Unsubstantiated
Allegation investigated: Resident sustained multiple fractures while in facility care due to lack of supervision.
On 06/10/25, Donna Gurriere, Licensing Program Analyst (LPA) contacted the administrator via telephone to deliver final findings regarding a complaint that was received on 10/14/24. LPA Gurriere spoke with Susan Lee, Administrator and explained the purpose of the call. Resident sustained multiple fractures while in facility care due to lack of supervision. During the interview process, the administrator, staff and resident were interviewed. In addition, documents were reviewed and obtained to include Employee Roster/Contact List, Resident List, Admission Agreement, Physician’s Orders, Physician’s Report, Service Plan, Medical and Hospital Records, Incident Report and Police Records. continued Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 10, 2025 · control 22-AS-20241014143034
May 2, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 27, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 13, 2024Unsubstantiated
Allegation investigated: Staff do not ensure resident's room is kept cleaned.
This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegation. LPA met with Administrator (AD) Susan Lee, discussed the purpose of the inspection, and explained the allegation. The investigation into the allegation that staff do not ensure resident's room is kept cleaned revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, residents, and witnesses, and obtained and reviewed copies of the resident roster, staff roster, and staff schedule. CONTINUED Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 13, 2024 · control 22-AS-20241210164440
Dec 13, 2024Unsubstantiated
Allegation investigated: Facility staff did not meet resident's needs
This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegation. LPA met with Administrator (AD) Susan Lee, discussed the purpose of the inspection, and explained the allegation. The investigation into the allegation that facility staff did not meet resident's needs revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, residents, and witnesses, and obtained and reviewed copies of the resident roster, staff roster, Resident #1’s (R1) Assisted Living Waiver Assessment dated May 16, 2024, and R1’s Assisted Living Waiver Individual Services Plan dated May 16, 2024. CONTINUED Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 13, 2024 · control 22-AS-20241213125846
Oct 28, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 15, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 9, 2024Unsubstantiated
Allegation investigated: Facility is not ensuring the facility is kept at a comfortable temperature. Food portions are insufficient for the residents' nutritional needs Facility is not sufficiently staffed for residents with special needs
On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch made an unannounced visit to the facility for the purpose of following up on the investigation into the three allegations listed above. LPA was greeted and granted entry by facility staff after introducing himself and explaining the purpose of the visit. Executive Director Susan Lee was present and assisted with the visit after being presented with the allegations. The initial complaint investigation visit was conducted on June 20, 2024. During the visit, LPA requested and obtained the facility's resident census, room assignments and Resident Care schedule for June 2024. LPA accompanied by facility staff conducted a tour of the physical plant. Staff and resident interviews were conducted during the visit. During the follow up visit, LPA toured the premises again. Temperatures were measured in common areas, hallways and a total of thirteen shared units. Five resident interviews were attempted or conducted. September schedthe state’s words, verbatim · CDSS document, Sep 9, 2024 · control 22-AS-20240618165757
Sep 9, 2024Unsubstantiated
Allegation investigated: Facility does not provide hygiene items for residents The facility does not provide food in the quantity necessary to meet the needs of the residents Facility is not providing activities for residents
This unannounced investigation inspection by Licensing Program Analyst (LPA) Dwayne Mason Jr. is being conducted to conclude this agency’s investigation in the complaint allegation(s) mentioned above. LPA arrived at the facility and was greeted by reception staff. LPA met with Susan Lee, Executive Director and explained the nature of the inspection. The department received a complaint on 6/10/2024 stating facility does not provide hygiene items for residents, facility does not provide food in the quantity necessary to meet the needs of the residents and facility is not providing activities for residents. During the investigation, the department interviewed Executive Director (ED), staff and residents in care. (continued on LIC9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 9, 2024 · control 22-AS-20240610144900
Sep 9, 2024Unsubstantiated
Allegation investigated: Staff refused to assist resident
Licensing Program Analyst (LPA) Ruth Martinez visited the facility to deliver findings for the investigation into the above identified complaint allegation. LPA arrive at facility was greeted and granted entry by staff. LPA met with Susan Lee, Executive Director and explained the nature of the visit. Findings are based upon this investigation which included resident file review, tour of the physical plant of the facility and interviews conducted. It is alleged staff refused to assist resident, details of the complaint states two staff members. In review of staff schedule for caregiver it does not reflect any caregivers with names mentioned in the complaint detail submitted. Upon review it was indicated that staff mentioned in complaint details were a facility nurse and the Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 9, 2024 · control 22-AS-20240626135527
Aug 29, 2024Unsubstantiated
Allegation investigated: Facility has trip hazards in the dining room and kitchen. Facility is not maintained at a comfortable temperature for residents in care.
This unannounced investigation inspection by Licensing Program Analyst (LPA) Dwayne Mason Jr. is being conducted to conclude this agency’s investigation in the complaint allegation(s) mentioned above. LPA arrived at the facility and met with Susan Lee, Executive Director and explained the nature of the inspection. The department received a complaint on 6/10/2024 stating facility has trip hazards in the dining room and kitchen and that facility is not maintained at a comfortable temperature for residents in care. During the investigation, the department interviewed Executive Director (ED), staff and residents in care. On 6/14/2024 LPA conducted a visit to the facility. In regards to the allegation of facility has trip hazards in the dining room and kitchen, LPA toured the facility and observed an aisle in the kitchen between appliances and food storage. Facility staff occupy this aisle while preparing food. (continued on LIC9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 29, 2024 · control 22-AS-20240610155726
Aug 20, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 19, 2024Unsubstantiated
Allegation investigated: Staff does not ensure medications are properly managed for residents in care
Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to initiate an investigation into the above allegation. LPA was greeted and granted entry into the facility and explained the reason for the visit. During the course of the investigation, LPA toured the facility and interviewed staff and residents as well as reviewed and obtained pertinent documentation such as medication administration record. Regarding the allegation that Staff does not ensure medications are properly managed for residents in care, the investigation revealed the following: Resident I (R1) is prescribed Oxycodone-Acetaminophen 5-325 (Percoset 5-325) three times daily. Facility documentation indicates reaching out to physician and pharmacy on three different occasions, 06/08, 06/10 and 06/11/2024 to obtain a refill for the medication. Resident missed three doses, evening dose on 06/13/2024 and morning/ afternoon dose on 06/14/2024. Medication review indicates a new pack was startedthe state’s words, verbatim · CDSS document, Jun 19, 2024 · control 22-AS-20240614132753
May 15, 2024Substantiated
Allegation investigated: Facility does not have a qualified Administrator
Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required 10-day visit to begin the investigation into the allegation listed above. LPA met with Assistant Administrator Yaylene Mazariegos and explained the reason for the visit. The investigation revealed the following. It was alleged that the facility does not have an Administrator who has a current Administrator's certificate. The former Administrator stopped working for the facility on May 3, 2024. LPA verified this information with the former Administrator. The Licensing Program Analyst assigned to the facility did not receive a new LIC 308, designation of facility responsibility, along with the prospective Administrator's valid certificate, naming the new Administrator. LPA interviewed 2 facility staff who verified the facility does not have an Administrator who has a current Administrator's certificate. No information was provided to the Agency regarding a new Administrator. From May 4, 202the state’s words, verbatim · CDSS document, May 15, 2024 · control 22-AS-20240509144506
Apr 22, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 28, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
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Is Harbor Heights Assisted Living And Memory Care licensed?
Yes — Harbor Heights Assisted Living And Memory Care is a licensed residential care home for the elderly (RCFE) in Anaheim (Orange County): California license #306006452, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 199 residents. State records list 51 inspection and complaint documents since 2024; the most recent, a complaint investigation report dated June 15, 2026, appears in the inspection record on this page.
Can Harbor Heights Assisted Living And Memory Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Harbor Heights Assisted Living And Memory Care with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 199 NON-AMBULATORY, OF WHICH 5 MAY BE BEDRIDDEN. WAIVER/GRANTED FOR HOSPICE CARE FOR (25).
How much does Harbor Heights Assisted Living And Memory Care cost?
California's public licensing record does not include Harbor Heights Assisted Living And Memory Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Orange County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Harbor Heights Assisted Living And Memory Care accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Harbor Heights Assisted Living And Memory Care through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Orange County →Assisted living on Medi-Cal in California →See the DHCS list →
194 of 199 beds occupied (97%) when the state visited on September 11, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Harbor Heights Assisted Living And Memory Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 57 state visits and 51 dated documents since 2024 for Harbor Heights Assisted Living And Memory Care; 12 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 11, 2025, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 57 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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