Hills Of Shay Del, The is a residential care home for the elderly (RCFE) in Yorba Linda, Orange County, California — state license #306006118, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 27 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated July 9, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 28 times and filed 27 documents. The most recent is a facility evaluation report, dated July 9, 2026.
The state's published file for this home includes 4 documents with transcribed findings, dated June 18, 2025 to February 17, 2026. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (4). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 21, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 22, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 3, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 25, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 16, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 11, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 2, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 24, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 17, 2026Substantiated
Allegation investigated: Staff did not issue responsible party proper refund.
On February 17, 2026, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to initiate the investigation into the allegation listed above and to deliver the complaint findings. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Licensee Allen Medina was notified via telephone but was unable to assist with today's inspection. During the course of the investigation, LPA conducted staff interviews, reviewed and obtained pertinent documents for this complaint. Regarding the allegation, staff did not issue responsible party proper refund, the following has been concluded: It was alleged that staff did not issue responsible party proper refund for Resident #1 (R1). R1 was admitted to the facility on September 25, 2025, and passed away on October 19, 2025. LPA reviewed R1's admission agreement. LPA observed that on R1's admisson agreement, is states, "Per community policy, the admission agreement is automthe state’s words, verbatim · CDSS document, Feb 17, 2026 · control 22-AS-20260213100418
Feb 17, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 15, 2026Substantiated
Allegation investigated: Staff did not provide authorized representative with a refund after resident passed away.
On January 15, 2026, at 8:00 AM Licensing Program Analyst (LPA) Edward Kim conducted a subsequent complaint visit to deliver complaint investigation findings. LPA Kim spoke with Licensee (LI) Maricel Nepomuceno over the phone who stated that they could not attend today’s visit. LI Nepomuceno stated that caregiver (CG) Hannah Jose could sign on behalf of the facility. The investigation consisted of the following. LPA Kim toured the facility. LPA Kim reviewed and obtained copies of the following records for two Residents: Admission Agreement, Identification and Emergency Information, Physician's Report, Appraisal Needs and Services Plans, and other pertinent records. LPA reviewed and obtained the Personnel Record, Resident Roster, and other pertinent records. LPA Kim conducted interviews with five staff, one witness, and one resident The investigation revealed the following: Continued on LIC9099C Substantiatedthe state’s words, verbatim · CDSS document, Jan 15, 2026 · control 22-AS-20260109143610
Jan 5, 2026Substantiated
Allegation investigated: Staff did not provide authorized representative with a refund after resident passed away.
On January 5, 2026, at 8:30 AM Licensing Program Analyst (LPA) Edward Kim conducted an unannounced initial complaint visit at the facility. LPA Kim met with Administrator (ADMIN) Joanna Gomez and explained the purpose of the visit. During today's visit, LPA Kim conducted a tour of the indoor and outdoor physical plant with ADMIN Gomez, and no concerns were observed. LPA Kim reviewed and obtained copies of the following records for Resident #1 (R1): Admission Agreement, Identification and Emergency Information, Physician's Report, Appraisal Needs and Services Plans, and other pertinent records. LPA reviewed and obtained the Personnel Record, Resident Roster, and other pertinent records. LPA Kim also conducted three (3) staff interview. The investigation revealed the following: Continued on LIC9099C Substantiatedthe state’s words, verbatim · CDSS document, Jan 5, 2026 · control 22-AS-20251229115133
Jan 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 18, 2025Substantiated
Allegation investigated: Facility did not issue a refund
On June 18, 2025, at 9:20 AM Licensing Program Analyst (LPA) Edward Kim conducted an unannounced initial complaint visit at the facility. LPA Kim met with Administrator (ADMIN) Joanna Gomez and explained the purpose of the visit. During today's visit, LPA Kim conducted a tour of the indoor and outdoor physical plant with ADMIN Gomez, and no concerns were observed. LPA Kim reviewed and obtained copies of the following records: Resident/Staff Rosters, Admission Agreement, Identification and Emergency Information, Physician's Report, Needs and Services Plans/Reappraisal, and other pertinent records for one (1) resident as well as the Personnel Report, Health Screening, training, and other pertinent records for two (2) staff. LPA Kim also conducted three (3) staff interviews. Continued on LIC9099C Substantiatedthe state’s words, verbatim · CDSS document, Jun 18, 2025 · control 22-AS-20250616162420
Jun 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 22, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 15, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Hills Of Shay Del, The licensed?
Yes — Hills Of Shay Del, The is a licensed residential care home for the elderly (RCFE) in Yorba Linda (Orange County): California license #306006118, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 27 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated July 9, 2026, appears in the inspection record on this page.
Can Hills Of Shay Del, The care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Hills Of Shay Del, The with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR SIX (6) NON-AMBULATORY, ONE OF WHICH MAY BE BEDRIDDEN. BEDRIDDEN IN ROOM 4 ONLY. HOSPICE WAIVER FOR FIVE.
How much does Hills Of Shay Del, The cost?
California's public licensing record does not include Hills Of Shay Del, The's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Orange County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Hills Of Shay Del, The accept Medi-Cal or the Assisted Living Waiver?
Hills Of Shay Del, The is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
5 of 6 beds occupied (83%) when the state visited on February 17, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Hills Of Shay Del, The?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 28 state visits and 27 dated documents since 2022 for Hills Of Shay Del, The; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated February 17, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 28 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(626) 827-9547Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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