Palms Retirement Center is a residential care home for the elderly (RCFE) in Fullerton, Orange County, California — state license #306006071, licensed for 144 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 44 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated July 15, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 50 times and filed 44 documents. The most recent is a complaint investigation report, dated July 15, 2026.
The state's published file for this home includes 17 documents with transcribed findings, dated July 5, 2022 to July 21, 2025. 17 of the 17 carry the state's recorded outcome word: “Substantiated” (4), “Unfounded” (7), “Unsubstantiated” (6). 17 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 17 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 22, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 3, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 28, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 22, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 21, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 25, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 11, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 4, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 30, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 21, 2025Substantiated
Allegation investigated: Facility did not refund resident their money
This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegation. LPA met with Administrator (AD) Khatera Bahadory, discussed the purpose of the inspection, and explained the allegation. The investigation into the allegation that facility did not refund resident their money revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD and residents, and obtained and reviewed copies of the resident roster, staff roster, Resident #1’s (R1) Admission Agreement, and R1’s Billing Statement. CONTINUED Substantiatedthe state’s words, verbatim · CDSS document, Jul 21, 2025 · control 22-AS-20250716163949
Jul 18, 2025Unfounded
Allegation investigated: Facility failed to provide an appropriate bed.
Licensing Program Analyst (LPA) Hanna Gough made an unannounced visit to the facility for the purpose of investigating the above mentioned complaint allegation. LPA was greeted and granted entry by staff. LPA met with Administrator (AD) Khatera Bahadory and discussed the purpose of the visit. The investigation into the allegation Facility failed to provide an appropriate bed revealed the following: LPA observed two pictures that were taken of box springs and mattresses stacked on top of each other with no bedding. LPA observed the resident census list with the shared room occupancies. The room where the mattresses were observed to be stacked has only one resident in care at this time. LPA observed a shared bedroom with one bed unoccupied and not currently being used by any residents. The unused bed was observed to have a bedframe and a box spring. LPA observed the single occupant residing in the room to have a bed, bedframe, box spring and clean linens. LPA observed other resident roomthe state’s words, verbatim · CDSS document, Jul 18, 2025 · control 22-AS-20250709151002
Jul 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 15, 2025Unfounded
Allegation investigated: Facility failed to issue proper notification for rate increase
On July 15, 2025, Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced complaint investigation at the facility. Upon arrival, LPA Haddadin was greeted by Khatera Bahadory AD, who granted entry and was advised of the purpose of the visit. During the investigation, the analyst toured the premises, residents and staff and reviewed all pertinent facility records concerning the allegation The allegation under review stated that the facility failed to issue proper notification for a rate increase. The investigation revealed that on March 31, 2025, the facility provided R1 with a proper 60-day written notice of a rate increase, scheduled to take effect on June 1, 2025. During an interview with the LPA, R1 confirmed receipt of the notice. Based on observations, interviews, and the information gathered during the investigation, the preponderance of the evidence standard has not been met. Therefore, the allegation that the facility issued an unlawful eviction is deemed UNFOUNDthe state’s words, verbatim · CDSS document, Jul 15, 2025 · control 22-AS-20250701132137
Jun 9, 2025Unfounded
Allegation investigated: Staff do not ensure residents receive their mail correspondence unopened in a timely manner
Licensing Program Analyst (LPA) Celine Rodriguez conducted an unannounced 10-day visit to the facility for the complaint and to deliver the findings. LPA Rodriguez explained the purpose of today's visit, and was greeted by facility administrator (AD) Khatera Bahadory. During the investigation, LPA Rodriguez toured the physical plant of the facility, conducted interviews, and requested copies of pertinent records reviewed. It was alleged that staff do not ensure residents receive their mail correspondence unopened in a timely manner. LPA Rodriguez conducted a total of 8 resident interviews of which all 8 interviews did not corroborate with the allegation. LPA Rodriguez conducted a total of 2 staff interviews of which the 2 interviews did not corroborate with the allegation. Unfoundedthe state’s words, verbatim · CDSS document, Jun 9, 2025 · control 22-AS-20250606151149
May 21, 2025Unfounded
Allegation investigated: - Staff are not giving resident's belongings to resident after resident left the facility
On this day, Licensing Program Analyst (LPA) Michael Tea made an unannounced visit to conduct a complaint investigation. LPA Tea was greeted and granted entry by facility staff and explained the reason for the visit. Assistant Administrator (AA) Kathleen Tamondong and (ED) Khatera Bahadory arrived shortly to assist with the visit. The department received a complaint on May 15, 2025 and LPA Tea conducted the initial 10 day visit a week later on May 21, 2025. It was alleged that facility staff are not giving resident’s belonging to resident after resident left the facility. LPA Tea interviewed facility staff and collected pertinent documents such as staff and resident rosters, copies of Resident 1 (R1)’s file. The investigation determined the following: Report continued on LIC9099-C Unfoundedthe state’s words, verbatim · CDSS document, May 21, 2025 · control 22-AS-20250515082023
Apr 9, 2025Unfounded
Allegation investigated: Facility staff does not administer medications as prescribed
Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to deliver findings on the above allegation. LPA was greeted and granted entry into the facility and explained the reason for the visit. During the course of the investigation, LPA toured the facility and interviewed staff and residents as well as reviewed and obtained pertinent documentation such as medication administration record. Regarding the allegation that facility staff does not administer medications as prescribed, the investigation revealed the following: Per physician report dated 02/10/2025, Resident 1 (R1) is able to administer own medications and injections. Resident is diagnosed with Type 1 Diabetes and is prescribed insulin. Per medication administration record, R1 is administering own medications. Based on record review, the allegation is deemed unfounded, meaning the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a cthe state’s words, verbatim · CDSS document, Apr 9, 2025 · control 22-AS-20250227101758
Mar 27, 2025Substantiated
Allegation investigated: Unlawful Eviction
Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced initial 10-Day complaint visit to initiate the investigation into the above allegation and to deliver the findings of the investigation. LPA was greeted and granted entry into the facility and met with Administrator Assistant Kathleen Tamondong. LPA explained the reason for the visit. Administrator Ellen Barrientos arrived during the visit. This agency has investigated the complaint alleging that Resident received an unlawful eviction. Regarding the allegation, the following was revealed: During the course of the interviews one of six individuals interviewed confirmed the allegation. During the course of the investigation LPA reviewed documents including the Palms Retirement Center Admission Agreement dated August 15, 2022 for Resident 1 (R1). Per Admission Agreement for R1 under Rate for Basic Services it states all charges for basic and optional services are subject to change upon 60 days written notice. LPAthe state’s words, verbatim · CDSS document, Mar 27, 2025 · control 22-AS-20250318082211
Mar 26, 2025Unsubstantiated
Allegation investigated: Staff are mismanaging residents medication Staff did not ensure resident was seen by their own physician
On this Day, Licensing Program Analyst (LPA) Andrea Mendivil made an unannoucned visit to conduct a complaint investigation.LPA was greeted and granted entry into the facility and explained the reason for the visit. The Department received a complaint on 03/20/2025 and the initial 10 day visit was conducted on 03/26/2025. During the visit LPA Mendivil interviewed staff and residents. LPA Mendivil obtained copies of physician report, needs and services, preapprasial, admission agreement. Regarding the allegations staff are mismanging residents medication and staff did not ensure resident was seen by their own physician, the invesitgation revealed the following: It was alleged the facility was mismanaging residents' medication. Per interviews with 6 out of 6 residents stated the facility provides their medications as prescribed. Per interviews with 4 out of 4 staff indicated they provide all resident medications as prescribed. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 26, 2025 · control 22-AS-20250320123519
Mar 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 21, 2025Unsubstantiated
Allegation investigated: - Facility staff is not acting to prevent a bed bug infestation
On this day, Licensing Program Analyst (LPA) Michael Tea made an unannounced visit to conduct a complaint investigation. LPA Tea was greeted and granted entry into the facility by Assistant Administrator (AA) Kathleen Tamondong and explained the reason for the visit. Administrator (AD) Eleanor Barrientos arrived later to assist with the visit. The department received a complaint on February 14, 2025 and LPA Tea conducted the initial 10 day visit a week later on February 21, 2025. It was alleged that facility staff is not acting to prevent a bed bug infestation. LPA Tea interviewed facility staff and residents and collected pertinent documents such as staff and resident rosters, copies of Resident 1 (R1)’s file, and pest control maintenance paperwork and log. The investigation determined the following: Report continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 21, 2025 · control 22-AS-20250214164901
Jan 29, 2025Substantiated
Allegation investigated: Facility staff are mismanaging residents' medication
An unannounced Complaint Investigation was conducted on this day regarding the allegation mentioned above by Licensing Program Analyst (LPA) Claudia Gutierrez. LPA met with Interim Administrator John Garcia and Assistant Administrator Kathleen Tamondong During the course of the investigation, LPA reviewed Medication Administrator Records (MARs) for ten residents and interviewed staff. LPA observed discrepancies in five of ten records. Resident 1’s (R1’s) MAR indicated five routine medications are not currently being administered, and one of the five medications is completely out, and has been without a refill for three days. During today’s inspection, two of four PRN medication for R2 were observed to be without a refill. During review of R2’s medication, during initial complaint investigation conducted on January 28, 2025, three of four PRN medications were observed to be without a refill. Per R3’s MAR, routine medication was not administered on the morning of January 24th and 27th 20the state’s words, verbatim · CDSS document, Jan 29, 2025 · control 22-AS-20250121122441
May 8, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 3, 2024Unsubstantiated
Allegation investigated: Facility is refusing to accept the resident back to the facility
Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to initiate an investigation into the above allegation. LPA was greeted and granted entry into the facility and explained the reason for the visit. During the course of the investigation, LPA interviewed staff and resident as well as reviewed and obtained pertinent documentation such as hospital discharge paperwork. Regarding the allegation that facility is refusing to accept the resident back to the facility, the investigation revealed the following: Resident 1 (R1) was sent out to to Chapman Global Medical Center on 03/15/2024 to be evaluated per physician. On 03/25/2024, Administrator assessed the resident and was concerned the resident was not ready to be released back to the facility due to ongoing behavioral issues. However, Administrator stated receiving the resident back into the facility on 03/26/2024 and accepted the hospital's discharge assessment. Administrator denies refusing to take ththe state’s words, verbatim · CDSS document, Apr 3, 2024 · control 22-AS-20240325145159
Mar 19, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 8, 2024Unsubstantiated
Allegation investigated: Staff did not provide adequate notice of rate change
Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to initiate an investigation into the above allegation. LPA was greeted and granted entry into the facility and explained the reason for the visit. During the course of the investigation, LPA toured the facility, interviewed staff and resident as well as reviewed and obtained pertinent documentation such as rate increase letter. Regarding the allegation that staff did not provide adequate notice of rate change, the investigation revealed the following: Facility staff indicate scanning a notice of rate change to Resident 1's (R1) responsible party on 11/20/2023 after receiving notification from Community Care Licensing of the SS1 rate change. Facility mailed an additional copy on 12/15/2023 for signature. Responsible party stated not receiving the first notice and receiving the second notice on 12/28/2023. Facility staff stated scanning the first notice directly from facility scanner and not from emathe state’s words, verbatim · CDSS document, Feb 8, 2024 · control 22-AS-20240201121336
Feb 8, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 18, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 17, 2023Unfounded
Allegation investigated: -Staff did not provide resident with facility rules and regulations in a timely manner -Facility has roaches
On today's date, Licensing Program Analyst (LPA) Rosie Quiroz conducted an unannounced visit for the purpose to conduct additional interviews and deliver findings for complaint allegations listed above. LPA Quiroz was greeted by front desk receptionist and met with Administrator (AD Erin Rehbein and discussed purpose of today's visit. The 10 day visit was conducted on 6/05/2023 by LPA Quiroz. During the course of the investigation, LPA Quiroz conducted interviews with interviewees consisting of staff and residents. LPA Quiroz also conducted documentation review but not limited to resident roster, staff roster, Admission Agreements, Facility House Rules, Infection control Inservice records and Pest Control Invoices dated 3/09/2023, 3/23/2023, 4/20/2023 and 5/18/2023. Regarding the allegation " Staff did not provide resident with facility rules and regulations in a timely manner," the investigation revealed the following: Interview indicating “I did receive it, I had misplaced it, but Ithe state’s words, verbatim · CDSS document, Oct 17, 2023 · control 22-AS-20230530102018
Oct 17, 2023Unfounded
Allegation investigated: -Staff are not following infectious control plan
On today's date, Licensing Program Analyst (LPA) Rosie Quiroz conducted an unannounced visit for the purpose to conduct additional interviews and deliver findings for complaint allegations listed above. LPA Quiroz was greeted by front desk receptionish and met with Administrator (AD) Erin Rehbein and discussed purpose of today's visit. The 10 day visit was conducted on 6/05/2023 by LPA Quiroz. During the course of the investigation, LPA Quiroz conducted interviews with interviewees consisting of staff and residents. LPA Quiroz also conducted documentation review but not limited to resident roster, staff roster, physician reports, identification forms and Infection Control Inservice Material and Inservice logs dated 4/14/2023 and 6/5/2023. Regarding the allegation " Staff are not following infectious control plan,” the investigation revealed the following: Seven of eight interviewees consisting of residents and staff denied the allegation indicating staff are following infectious controthe state’s words, verbatim · CDSS document, Oct 17, 2023 · control 22-AS-20230531092156
Aug 22, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
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Is Palms Retirement Center licensed?
Yes — Palms Retirement Center is a licensed residential care home for the elderly (RCFE) in Fullerton (Orange County): California license #306006071, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 144 residents. State records list 44 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated July 15, 2026, appears in the inspection record on this page.
Can Palms Retirement Center care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Palms Retirement Center with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 144 NON-AMBULATORY, OF WHICH 32 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 10.
How much does Palms Retirement Center cost?
California's public licensing record does not include Palms Retirement Center's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Orange County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Palms Retirement Center accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Palms Retirement Center through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Orange County →Assisted living on Medi-Cal in California →See the DHCS list →
109 of 144 beds occupied (76%) when the state visited on July 21, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Palms Retirement Center?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 50 state visits and 44 dated documents since 2021 for Palms Retirement Center; 17 complaint-investigation narratives are transcribed verbatim below. The most recent, dated July 21, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 50 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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