Emerald Court is a residential care home for the elderly (RCFE) in Anaheim, Orange County, California — state license #306001407, licensed for 299 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 32 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 20, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 33 times and filed 32 documents. The most recent is a complaint investigation report, dated June 20, 2026.
The state's published file for this home includes 12 documents with transcribed findings, dated January 13, 2022 to November 19, 2025. 12 of the 12 carry the state's recorded outcome word: “Substantiated” (2), “Unfounded” (5), “Unsubstantiated” (5). 12 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 12 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 12, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 16, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 19, 2025Unsubstantiated
Allegation investigated: Staff interfered with resident's visits
Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegation received on January 18, 2024. LPA was greeted and granted entry into the facility and met with Hospitality Services Director Kelsey Repik Chavez. LPA explained the reason for the visit. This Department has investigated the complaint alleging that staff interfered with resident's visits. Regarding the allegation the following was revealed: During the course of the interviews with individuals seven of nine individuals interviewed denied the allegation. During the course of the investigation LPA reviewed documents including the Emerald Court Admission Agreement dated October 29, 2021, for Resident 1 (R1). Per Admission Agreement under Guest Visits and Communication it states your guests are welcome to visit, provide they respect the rights of other residents and staff and abide by our visitor and guest policies. During the course of the interviews with witnesses,the state’s words, verbatim · CDSS document, Nov 19, 2025 · control 22-AS-20240118165523
Oct 27, 2025Unsubstantiated
Allegation investigated: Staff did not ensure that resident was adequately fed Resident was not provided services in the resident's Admission Agreement Staff provided resident with THC
On October 27, 2025, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to deliver the complaint findings for the allegations listed above. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Executive Director (ED) Dillon Cagulada was present and assisted on today's visit. Regarding the allegation that, staff did not ensure that resident was adequately fed, the following has been concluded: It was alleged that Resident #1 (R1) was not fed at times. The Department reviewed R1's Physician's Report dated, April 4, 2021. which stated that R1 was able to feed herself. The Department also reviewed R1's Care Plan dated July 12, 2021, which stated that two meals would be delivered to R1's apartment daily due to her physical limitations. The Deparment was unable to interview R1 for this complaint. The Department conducted eight staff interviews. Eight out of eight staff interviewed denied the allegation athe state’s words, verbatim · CDSS document, Oct 27, 2025 · control 22-AS-20211123123942
Oct 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 18, 2025Unsubstantiated
Allegation investigated: Facility staff did not respond to resident in a timely manner
On May 25, 2025, Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced complaint visit to present findings regarding the reported allegation cited above. Upon arrival, LPA Haddadin was greeted by Service Manager Kelsy Chavez, who granted access to the facility. Executive Director Dillon Cagulada later joined the visit. During the investigation, LPA Haddadin toured the facility, interviewed one resident and four staff members, and reviewed all relevant facility records pertaining to pendent device activations. The allegation under review was that “Facility staff did not respond to resident in a timely manner- pendent call.” (The pendent is a device that residents wear and press when they require assistance.) Four staff interviews and four residents interviews were conducted. Per staff interviews, all four employees confirmed that their response times intervals range from ten to twelve minutes and that they summon additional staff if a delay is anticipated. Four residenthe state’s words, verbatim · CDSS document, Jul 18, 2025 · control 22-AS-20250528130635
Jul 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 1, 2025Substantiated
Allegation investigated: Facility kitchen equipment is broken. Facility staff does not keep facility free from pests.
Licensing Program Analyst (LPA) Jerome Haley made unannounced visit to begin the investigation into the complaint allegations above. LPA Haley was greeted by staff and explained the reason for the visit upon entering the facility. At the beginning of the visit, LPA Haley was led on a brief tour of the facility by Executive Director Dillon Cagulada. Regarding the complaint allegation: Facility kitchen equipment is broken. During the investigation, 6 of 10 individuals interviewed confirmed there are several pieces of equipment in the kitchen that are broken or are not properly working. During interviews, it was discovered the following items are broken or not properly working: a commercial toaster, multiple freezers, the steamer, two stove ovens, a flat top stove, griddle, soup warmer, plate warmer, and a food warmer. During the visit, areas of the kitchen were closely observed and items that needed repair or replacement were photographed. Continued on LIC9099C Substantiatedthe state’s words, verbatim · CDSS document, Jul 1, 2025 · control 22-AS-20250625105327
Jul 1, 2025Unfounded
Allegation investigated: Eating utensils and dishes are not properly cleaned and sanitized. Facility is serving food that is unsafe.
Regarding the complaint allegation: Eating utensils and dishes are not properly cleaned and sanitized. During the initial visit, interviews were conducted with 10 individuals including facility residents and staff. 0 of 10 of the individuals interviewed could provide any evidence to corroborate the allegations above. During the visit, LPA Haley walked around the kitchen several times accompanied by three different facility staff members to make observations. During the final walk around of the kitchen with one of the staff members, the commercial dishwasher was observed and photographed. The dishwasher was just finished being used, and a container full of clean utensils was sitting on the other end of the dishwasher where dishes come out after being cleaned. Photos were taken of the container full of clean utensils. Regarding the complaint allegation: Facility is serving food that is unsafe. Continued on LIC9099C Unfoundedthe state’s words, verbatim · CDSS document, Jul 1, 2025 · control 22-AS-20250625105327
Jun 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 30, 2025Unfounded
Allegation investigated: Facility has foul smelling odor Staff not addressing residents needs
Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to initiate an investigation into the above allegations. LPA was greeted and granted entry into the facility and explained the reason for the visit. Executive Director Dillon Cagulada arrived during the visit. During the course of the visit, LPA toured the facility and interviewed residents and staff. Regarding the allegations that staff not addressing residents needs and facility has a foul smelling odor, the investigation revealed the following: Facility appears clean, safe and sanitary without any odors present. LPA toured Resident 1's (R1) room and observed it was clean and without odor. Six out of six residents interviewed stated facility is clean and odor free. R1 resides in independent living in the community and was receiving no assistance with activities of daily living and does not have a care plan in place. Resident was provided an eviction notice on 04/11/2025 for violation of admissionthe state’s words, verbatim · CDSS document, Apr 30, 2025 · control 22-AS-20250423090249
Dec 6, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 2, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 16, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 25, 2024Unsubstantiated
Allegation investigated: Facility failed to provide care and supervision to resident
Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to deliver the findings for the complaint investigation into the allegation listed above. LPA met with Assistant Executive Director Kathleen Panganiban and explained the reason for the visit. The investigation into the allegation, facility failed to provide care and supervision to resident revealed the following. Resident 1 (R1) has been diagnosed with Dementia. The care plan states R1 has an increased risk for fall. R1's care plan dated 6/13/2021 states the staff will check on the resident every 2 hours and provide assistance when required. R1 can ambulate and according to the care plan they will escort the resident when needed and R1 can complete all transfers independently. According to R1’s care plan they are not provided a one-on-one caregiver. On July 4, 2021, R1 fell and was found by Staff 1 just outside the entrance of the facility. Staff 1 assessed R1 and called 911. Facility staff reported the residentthe state’s words, verbatim · CDSS document, Jan 25, 2024 · control 22-AS-20210707111504
Jan 25, 2024Unsubstantiated
Allegation investigated: Resident is being hit while in care.
Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to deliver the findings for the complaint investigation into the allegation listed above. The investigation into the allegation, resident is being hit while in care, revealed the following. It was alleged that Resident 1 (R1) was hit by someone at the facility sometime on or before 2/5/2022. On 2/4/2022 R1 was sent to the hospital due to displaying symptoms of a stroke. R1 was treated at the hospital and returned to the facility at 4:00 am on 2/5/2022. On 2/5/2022 at 8:00 am R1 was displaying symptoms of a stroke. R1 was sent to the hospital and admitted for treatment. R1 returned to the facility on 2/07/2022. R1’s responsible party reported that they visited R1 daily from 2/07/2022 until their passing on 7/09/2022. R1 passed away on 7/9/2022 and was never interviewed. R1’s responsible party reported they never witnessed any abuse and never saw any signs of abuse on R1. 5 out of 5 staff members interviewed reporthe state’s words, verbatim · CDSS document, Jan 25, 2024 · control 22-AS-20220208165528
Jan 25, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.
No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
Claim your home → · See something wrong? → · How we source every fact →
Is Emerald Court licensed?
Yes — Emerald Court is a licensed residential care home for the elderly (RCFE) in Anaheim (Orange County): California license #306001407, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 299 residents. State records list 32 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated June 20, 2026, appears in the inspection record on this page.
Can Emerald Court care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Emerald Court with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record259 NON-AMBULATORY. 40 BEDRIDDEN ON FIRST FLOOR ONLY. HOSPICE WAIVER FOR 40.
How much does Emerald Court cost?
California's public licensing record does not include Emerald Court's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Orange County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Emerald Court accept Medi-Cal or the Assisted Living Waiver?
Emerald Court is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
253 of 299 beds occupied (85%) when the state visited on November 19, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Emerald Court?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 33 state visits and 32 dated documents since 2021 for Emerald Court; 12 complaint-investigation narratives are transcribed verbatim below. The most recent, dated November 19, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 33 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
You can call them yourself, anytime — you never have to go through us.
(714) 778-5100Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →
See something wrong? Report an error — free → · How we source every fact →
This page is generated from CDSS Community Care Licensing public records. How we build these pages →
Do you run Emerald Court? Claim this listing — free — add photos, activities, languages, and today’s availability.