Park Regency Retirement Center

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Resident did not receive medications timely

This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegation. LPA met with Wellness Director (WD) Alex Gutierrez, discussed the purpose of the inspection, and explained the allegation. The investigation into the allegation that a resident did not receive medications timely revealed the following: During the course of the investigation, LPA inspected the facility, interviewed WD, staff, and residents, and obtained and reviewed copies of the resident roster, staff roster, Resident #1’s (R1) facility care notes, and R1’s Medication Administration Records (MAR). CONTINUED Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 8, 2026 · control 22-AS-20260106082030

Allegation investigated: Staff left resident in a soiled diaper for a long period of time.

This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegation. LPA met with Administrator (AD) Miles Mouradian, discussed the purpose of the inspection, and explained the allegation. The investigation into the allegation that staff left resident in a soiled diaper for a long period of time revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, staff, and residents, and obtained and reviewed copies of the resident roster, staff roster, the facility’s care notes dated December 29, 2025, the facility’s call button logs, and Resident #1’s (R1) Needs and Services Plan dated November 9, 2024. CONTINUED Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 5, 2026 · control 22-AS-20251230120343

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility is not providing enough staff to meet the needs of residents in care.

This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of delivering findings for the investigation into the above identified complaint allegation. LPA met with Staff #1 (S1) Annaliza Yem and explained the reason for today’s inspection. The investigation into the allegation that facility is not providing enough staff to meet the needs of residents in care revealed the following: During the course of the investigation, LPA inspected the facility, interviewed staff and residents, and obtained and reviewed copies of the resident roster, staff roster, the facility’s labor hour reports, staffing agency invoices, and the facility’s termination report. It was alleged that, due to staff turnover, the facility was short staffed in September 2021, instead of four staff covering assisted living and memory care only one staff was observed covering memory care, and residents had to wait a long time to be assisted with personal needs like incontthe state’s words, verbatim · CDSS document, Dec 18, 2025 · control 22-NP-20211007121841

Allegation investigated: Facility staff do not respond to call buttons timely

Facility staff do not respond to call buttons timely This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegation. LPA met with Administrator (AD) Miles Mouradian, discussed the purpose of the inspection, and explained the allegation. The investigation into the allegation that facility staff do not respond to call buttons timely revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, Wellness Director (WD) Alex Gutierrez, and residents, and obtained and reviewed copies of the resident roster, staff roster, and the facility’s call system logs. Substantiatedthe state’s words, verbatim · CDSS document, Dec 8, 2025 · control 22-AS-20251204153855

Allegation investigated: Residents are sleeping in common areas.

On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch made an unannounced visit to the facility for the purpose of conducting an investigation into the allegation listed above. LPA was greeted and granted entry by front desk staff after introducing himself, stating the purpose of the visit and listing the allegation under review. LPA requested the facility's resident census and employee roster before conducting a tour of the physical plant accompanied by staff. Four resident interviews, five staff interviews and three witness interviews were conducted during the visit. Client records and correspondance were provided and reviewed during the visit. CONTINUED ON FORM LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 1, 2025 · control 22-AS-20251125140757

Allegation investigated: Staff did not ensure the facility grounds are properly maintained Staff did not keep the facility free from mold

This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegations. LPA met with Administrator (AD) Miles Mouradian, discussed the purpose of the inspection, and explained the allegations. The investigation into the allegation that staff did not ensure the facility grounds are properly maintained and staff did not keep the facility free from mold revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, staff, and residents, and obtained and reviewed copies of the resident roster and staff roster. CONTINUED Substantiatedthe state’s words, verbatim · CDSS document, Nov 13, 2025 · control 22-AS-20251107143050

Allegation investigated: Staff did not provide resident with adequate supervision, resulting in resident sustaining injuries

This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegation. LPA met with Pending Administrator (PA) Miles Mouradian, discussed the purpose of the inspection, and explained the allegation. The investigation into the allegation that staff did not provide resident with adequate supervision, resulting in resident sustaining injuries, revealed the following: During the course of the investigation, LPA inspected the facility, interviewed PA, residents, witnesses, and staff, and obtained and reviewed copies of the resident roster, staff roster, Resident #1’s (R1) Care Plan, R1’s Care Notes, and R1’s Medical Records. CONTINUED Substantiatedthe state’s words, verbatim · CDSS document, Sep 19, 2025 · control 22-AS-20250915130604

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility staff were rough with resident

This is an amended report This is an amended reportThis unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegation. LPA met with Pending Administrator (PA) Miles Mouradian, discussed the purpose of the inspection, and explained the allegation. The investigation into the allegation that facility staff were rough with resident revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, Resident Care Director (RCD) Annaliza Yem, staff, and residents, and obtained and reviewed copies of the resident roster, staff roster, and Resident #1’s (R1) Physician’s Report dated January 16, 2025, R1’s Medical Records, the facility’s investigation report dated July 8, 2025, staff files, and R1’s Care Notes. Substantiatedthe state’s words, verbatim · CDSS document, Jul 9, 2025 · control 22-AS-20250707091934

Allegation investigated: Facility staff are not dispensing medication as prescribed

This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegation. LPA met with Pending Administrator (PA) Miles Mouradian, discussed the purpose of the inspection, and explained the allegation. The investigation into the allegation that facility staff are not dispensing medication as prescribed revealed the following: During the course of the investigation, LPA inspected the facility, interviewed PA and staff, and obtained and reviewed copies of the resident roster, staff roster, and the facility’s Medication Administration Records. Substantiatedthe state’s words, verbatim · CDSS document, Jun 18, 2025 · control 22-AS-20250612145141

Allegation investigated: Facility staff did not obtain proper medical care for resident’s skin condition

This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegation. LPA met with Pending Administrator (PA) Miles Mouradian, discussed the purpose of the inspection, and explained the allegation. The investigation into the allegation that facility staff did not obtain proper medical care for resident’s skin condition revealed the following: During the course of the investigation, LPA inspected the facility, interviewed residents, witnesses, and staff, and obtained and reviewed copies of the resident roster, staff roster, Resident #1’s (R1) Care Notes, and R1’s Medical Records. CONTINUED Unfoundedthe state’s words, verbatim · CDSS document, Jun 18, 2025 · control 22-AS-20250605155117

Allegation investigated: Due to insufficient and incompetent staff, residents are not provided adequate care and supervision. Resident sustained an unexplained injury while in care

This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of delivering findings for the investigation into the above identified complaint allegations. LPA met with Pending Administrator (PA) Miles Mouradian and explained the reason for today’s inspection. The investigation into the allegations that due to insufficient and incompetent staff, residents are not provided adequate care and supervision and resident sustained an unexplained injury while in care revealed the following: During the course of the investigation, LPA inspected the facility, interviewed Administrator (AD) Ashley Willett, PA, residents, staff, and witnesses, and obtained and reviewed copies of the resident roster, staff roster, facility incident reports, the facility’s payroll records, staff training records, photographs of Resident #1 (R1), R1’s Physician’s Report dated April 11, 2025, R1’s Needs and Services Plan dated January 16, 2025, and R1’s Needs and Servicethe state’s words, verbatim · CDSS document, Jun 12, 2025 · control 22-AS-20250326115916

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility is in disrepair

This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of delivering findings for the investigation into the above identified complaint allegation. LPA met with Administrator (AD) Ashley Willett and explained the reason for today’s inspection. The investigation into the allegation that facility is in disrepair revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, residents, and staff, and obtained and reviewed copies of the resident roster and staff roster. CONTINUED Substantiatedthe state’s words, verbatim · CDSS document, May 5, 2025 · control 22-AS-20250218110455

Allegation investigated: Facility does not provide a safe environment for residents and staff

Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to deliver findings on the above allegation. LPA was greeted and granted entry into the facility and explained the reason for the visit. During the course of the investigation, LPA Quiroz toured the facility and interviewed staff, residents and witness. Regarding the allegation that facility does not provide a safe environment for residents and staff, the investigation revealed the following: LPA Quiroz observed multiple instances of physical plant issues including open ceiling areas, stains, leaks, and tarped areas in 10 resident rooms. Ten out of ten witnesses interviewed state leaking issues have been going on for over a year and indicate health and safety concerns for residents. Based on the evidence gathered through observations and interviews conducted, the preponderance of evidence standard has been met, therefore, the allegation is found to be SUBSTANTIATED. Facility is being cited per Califthe state’s words, verbatim · CDSS document, Oct 10, 2024 · control 22-AS-20230106134015

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Resident developed a severe pressure injury while in care

Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to deliver findings on the above allegation. LPA was greeted and granted entry into the facility and explained the reason for the visit. During the course of the investigation, LPA toured the facility, interviewed staff as well as reviewed and obtained pertinent documentation such as hospice notes and physician report. Regarding the allegation that resident developed a severe pressure injury while in care, the investigation revealed the following: Resident 1 (R1) admitted into hospice care on 09/15/2020 with a diagnosis of Senile Degeneration of Brain. Per hospice notes, resident was being seen by hospice approximately every 7-10 days. Between 10/07/2020 and 12/28/2020, resident was seen by hospice nineteen times. On 09/16/2020, resident was observed to have a blister on lateral side of right calf with instructions given for antibiotic ointment. There is no documentation of any pressure injury on ththe state’s words, verbatim · CDSS document, Dec 13, 2023 · control 22-AS-20201125153256