Vista Harden Ranch is a residential care home for the elderly (RCFE) in Salinas, Monterey County, California — state license #275202817, licensed for 83 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 19 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated April 30, 2026 — published below in full, verbatim and unscored.

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Vista Harden Ranch

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Residential care home for the elderly (RCFE) · Large community, 83 residents · Salinas, CA · Monterey County
LicensedWheelchairMemory careHospiceBedridden
No openings reportedBeds change hands in days ·
License #275202817, held since 2022 · read from the California state record on August 2, 2026 ·See on State Site →
290 Regency Circle · Salinas, Monterey County
Phone
(805) 319-7370
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 83 residents
Dementia / memory careVerified in record
Hospice careVerified in record
Bedridden careApproved for 22 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. APPROVED FOR 83 NON-AMBULATORY, OF WHICH 22 MAY BE BEDRIDDEN. HOSPICE WAIVER APPROVED FOR 35. NEW MANAGEMENT COMPANY, MALLARD SENIOR LIVING MANAGEMENT LLC, EFFECTIVE 10/1/2024.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2021, the state has visited this home 23 times and filed 19 documents. The most recent — a complaint investigation report on April 30, 2026 — closed with the state’s outcome word: “Unsubstantiated.”

Most recent state visit
April 30, 2026
Occupancy at that visit
71 of 83 beds

The state's published file for this home includes 11 documents with transcribed findings, dated January 19, 2023 to April 30, 2026. 11 of the 11 carry the state's recorded outcome word: “Substantiated” (3), “Unfounded” (2), “Unsubstantiated” (6). 11 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 11 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 16 of 19 documentsFull record on the state’s site →
20263 state visits · 5 documents
Apr 30, 2026Complaint investigation reportUnsubstantiated

Allegation investigated: Staff is mismanaging resident's medications.

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to investigate the above allegations. LPA met with facility Administrator Maria Perez, and explained the purpose of today's visit. Licensing Program Analyst (LPA) conducted an interview with the reporting party, who is the resident’s physician. The physician stated that during a recent appointment, facility staff transported the resident with a medication list that included medications the resident was no longer prescribed, which had been discontinued. The physician expressed concern that the medication list was inaccurate and did not reflect current physician orders. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 30, 2026 · control 24-AS-20260409140057
Mar 11, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 29, 2026Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not prevent outbreak of scabies. Staff did not prevent outbreak of covid. Staff falsifying documents. Staff not wearing PPE or gloves when assisting residents with scabies. Staff does not provide assistance to residents in a timely manner resulting in falls sustaining injury(ies).

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to investigate the above allegations. LPA met with facility Administrator Maria Perez, and explained the purpose of today's visit. Regarding the allegation Staff did not prevent outbreak of scabies. LPA spoke with local county Health department who stated the facility is following required infection control guidlines. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 29, 2026 · control 24-AS-20250909115322
Jan 29, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 29, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20251 state visit · 1 document
Feb 20, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20244 state visits · 5 documents
Dec 5, 2024Complaint investigation reportSubstantiated

Allegation investigated: Due to neglect, resident sustained stage 4 pressure ulcers.

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the allegations listed above . LPA met with facility Administrator, Maria Perez and explained the purpose of today's visit. Regaring the allegation Due to neglect, resident sustained stage 4 pressure ulcers. Resident 1's Progress Notes document on 07/14/2024 redness and open sore on bottom. Resident 1 was re assesed by the facility nurse on 07/14/2024. Resident 1's Progress Notes document they were to be admitted to home health .Resident 1 was seen by Home health staff on 07/17/2024 and sent to the local emergency room. Resident 1's was admitted to the emergency room on 07/17/2024 with a stage 4 sacrococcyged wound. Based on documents reviewed the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following deficiencies are being cited Per Title 22 Regulations. Exit interview conducted with Executive Director Maria Perethe state’s words, verbatim · CDSS document, Dec 5, 2024 · control 24-AS-20240725145545
Nov 23, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff did not seek medical attention for resident in a timely manner Facility staff is not adequately meeting resident care needs. Unlawful eviction.

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the allegations listed above . LPA met with facility Administrator, Joy Carter and explained the purpose of today's visit. Regarding the allegation Facility staff did not seek medical attention for resident in a timely manner. Resident 1 frequently refused assistance with incontinent care, and also refused to take prescribed medications. Resident 1 at times also refused to see a physician. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 23, 2024 · control 24-AS-20240426114057
Jan 24, 2024Complaint investigation reportUnfounded

Allegation investigated: Staff did not follow resident's physician's order regarding medications

On 01/24/24, Licensing Program Analysts (LPAs) L. Salazar and Sarah Hurt arrived to the facility unannounced to deliver findings on the above allegation. LPAs met with Joy Carter via telephone and stated the purpose of the visit. During the investigation, LPA S. Hurt observed Centrally Stored Medication Destruction (CSMDR) from 04/04/22, which shows the medication in question, was given per the physician's orders. LPA Hurt also observed the active medication list that was faxed from R1's physician on 03/30/22. Facility communication logs show the responsible party (RP) for R1, contacted Staff S1 on 08/17/22 for an update on resident's medication being discontinued. S1 informed RP the facility did not receive any changes for R1's medications to be changed. S1 advised RP to contact R1's physician and request the order of discontinuation be faxed to the facility if medication is discontinued. On 08/18/22, facility received discontinuation order from R1's physician. On 08/18/22, the medicathe state’s words, verbatim · CDSS document, Jan 24, 2024 · control 24-AS-20240110113508
Jan 24, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Resident sustained unexplained injury in care.

Licensing Program Analysts (LPA's) Sarah Hurt and Lisa Salazar conducted an unannounced facility visit deliver findings on the above allegations. LPA met with facility Administrator, Joy Carter over the phone and explained the purpose of today's visit. Regarding the allegation Resident sustained unexplained injury in care. Facility Resident 1 did sustain an unexplained injury at the facility on 08/14/23. The facility did seek medical care for Resident 1 in a timely manner. LPA reviewed Resident`R1's Physicians report that does not indicate R1 is in need of 1:1 staffing. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No deficincies cited Per 22 Regulations. Exit interview conducted with Administrator, Joy Carter, and a copy of this report left at the facility. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 24, 2024 · control 24-AS-20230829083953
Jan 12, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not ensure a safe and healthful environment for residents during an electrical outage Staff left resident on floor for an extended period of time Staff did not respond to residents pendent Staff do not safeguard residents personal belongings

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the allegations listed above. LPA met with facility Business Office Director, Maria Perez and explained the purpose of today's visit. Regarding the allegation Staff did not ensure a safe and healthful environment for residents during an electrical outage. The facility conducts Disaster drill trainings and has specific protocols on how to handle electrical outages including hourly checks on residents. LPA interviewed four facility residents and a majority agreed the facility staff does ensure a safe and healthful environment during electrical outages. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Continued.. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 12, 2024 · control 24-AS-20230727085845
20234 state visits · 5 documents
Dec 5, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 28, 2023Complaint investigation reportUnfounded

Allegation investigated: Staff did not provide proper notification of rate increase.

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to open a complaint investigation. LPA met with facility Administrator, Joy Carter and explained the purpose of today's visit. Regarding the allegation. Staff did not provide proper notification of rate increase. The facility did send letters to residents and their responsible parties documenting a rate increase with an incorrect effective date, and incorrect rate increase amounts. The dates of the rate increase was corrected, and new letters sent out to residents and their responsible parties. However the amounts of the rate increase on the second letter was still incorrect. A third round of letters went out with the correct rate, and effective date. Continued.. Unfoundedthe state’s words, verbatim · CDSS document, Nov 28, 2023 · control 24-AS-20231122121138
Oct 13, 2023Complaint investigation reportSubstantiated

Allegation investigated: Staff did not seek timely medical attention for resident. Resident went AWOL due to lack of supervision.

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the above allegations. LPA Hurt met with facility Administrator, Joy Carter, and explained the purpose of today's visit. Regarding the allegation Staff did not seek timely medical attention for residents. LPA Hurt reviewed facility records documenting Resident 1 had persistent coughing for several days beginning 03/01/2023. The care notes document a chest Xray was ordered on 03/11/23 for persistent cough. Facility records do not document Xray was given to Resident 1. LPA reviewed hospital records documenting Resident 1 was taken to the hospital after a fall at the facility on 03/24/2023. Hospital records document Resident 1 had several injuries resulting in hospitalization. Based on records reviewed, and LPA's observation during this investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED at this time. Continuthe state’s words, verbatim · CDSS document, Oct 13, 2023 · control 24-AS-20230413155047
Oct 13, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Facility does not have planned activities Facility staff and kitchen staff are not performing hand hygiene Facility staff are not bathing residents

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the above allegations. LPA Hurt met with facility Administrator, Joy Carter, and explained the purpose of today's visit. Regarding the allegation Facility does not have planned activities. LPA observed the facility does have an activities calendar posted, and there are activities staff in Memory Care doing activities with residents. LPA has observed activities staff doing manicures, scenic drives, bingo, and assisting residents with facetime calls. LPA also observed a musical performance for residents at the facility. Based on observation, documentation obtained and reviewed during this investigation by Department of Social Services staff this allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 13, 2023 · control 24-AS-20230613110242
Sep 5, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations3typical 1
Type B citations1typical 1
Substantiated complaints5typical 2
Total complaints11typical 7
State visits on file23typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2022.
Year-by-year trend
YearVisitsDocumentsSubstantiated202635020251102024451202356220221102021110
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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$6,000$9,000 /mo
our estimate — Monterey County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Call (805) 319-7370

Is Vista Harden Ranch licensed?

Yes — Vista Harden Ranch is a licensed residential care home for the elderly (RCFE) in Salinas (Monterey County): California license #275202817, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 83 residents. State records list 19 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated April 30, 2026, was marked “Unsubstantiated” by the state.

Can Vista Harden Ranch care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Vista Harden Ranch with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 83 NON-AMBULATORY, OF WHICH 22 MAY BE BEDRIDDEN. HOSPICE WAIVER APPROVED FOR 35. NEW MANAGEMENT COMPANY, MALLARD SENIOR LIVING MANAGEMENT LLC, EFFECTIVE 10/1/2024.

How much does Vista Harden Ranch cost?

California's public licensing record does not include Vista Harden Ranch's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Monterey County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Vista Harden Ranch accept Medi-Cal or the Assisted Living Waiver?

Vista Harden Ranch is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

71 of 83 beds occupied (86%) when the state visited on April 30, 2026. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Vista Harden Ranch?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 23 state visits and 19 dated documents since 2021 for Vista Harden Ranch; 11 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 30, 2026, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

11 transcribed reports on file

2026

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff is mismanaging resident's medications.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to investigate the above allegations. LPA met with facility Administrator Maria Perez, and explained the purpose of today's visit. Licensing Program Analyst (LPA) conducted an interview with the reporting party, who is the resident’s physician. The physician stated that during a recent appointment, facility staff transported the resident with a medication list that included medications the resident was no longer prescribed, which had been discontinued. The physician expressed concern that the medication list was inaccurate and did not reflect current physician orders. UnsubstantiatedCDSS inspection report, April 30, 2026 · control 24-AS-20260409140057
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not prevent outbreak of scabies. Staff did not prevent outbreak of covid. Staff falsifying documents. Staff not wearing PPE or gloves when assisting residents with scabies. Staff does not provide assistance to residents in a timely manner resulting in falls sustaining injury(ies).
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to investigate the above allegations. LPA met with facility Administrator Maria Perez, and explained the purpose of today's visit. Regarding the allegation Staff did not prevent outbreak of scabies. LPA spoke with local county Health department who stated the facility is following required infection control guidlines. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. UnsubstantiatedCDSS inspection report, January 29, 2026 · control 24-AS-20250909115322

2024

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedDue to neglect, resident sustained stage 4 pressure ulcers.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the allegations listed above . LPA met with facility Administrator, Maria Perez and explained the purpose of today's visit. Regaring the allegation Due to neglect, resident sustained stage 4 pressure ulcers. Resident 1's Progress Notes document on 07/14/2024 redness and open sore on bottom. Resident 1 was re assesed by the facility nurse on 07/14/2024. Resident 1's Progress Notes document they were to be admitted to home health .Resident 1 was seen by Home health staff on 07/17/2024 and sent to the local emergency room. Resident 1's was admitted to the emergency room on 07/17/2024 with a stage 4 sacrococcyged wound. Based on documents reviewed the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following deficiencies are being cited Per Title 22 Regulations. Exit interview conducted with Executive Director Maria PereCDSS inspection report, December 5, 2024 · control 24-AS-20240725145545
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff did not seek medical attention for resident in a timely manner Facility staff is not adequately meeting resident care needs. Unlawful eviction.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the allegations listed above . LPA met with facility Administrator, Joy Carter and explained the purpose of today's visit. Regarding the allegation Facility staff did not seek medical attention for resident in a timely manner. Resident 1 frequently refused assistance with incontinent care, and also refused to take prescribed medications. Resident 1 at times also refused to see a physician. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. UnsubstantiatedCDSS inspection report, November 23, 2024 · control 24-AS-20240426114057
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedStaff did not follow resident's physician's order regarding medications
State's findingUnfoundedThe state investigated and found the allegation to be false.
On 01/24/24, Licensing Program Analysts (LPAs) L. Salazar and Sarah Hurt arrived to the facility unannounced to deliver findings on the above allegation. LPAs met with Joy Carter via telephone and stated the purpose of the visit. During the investigation, LPA S. Hurt observed Centrally Stored Medication Destruction (CSMDR) from 04/04/22, which shows the medication in question, was given per the physician's orders. LPA Hurt also observed the active medication list that was faxed from R1's physician on 03/30/22. Facility communication logs show the responsible party (RP) for R1, contacted Staff S1 on 08/17/22 for an update on resident's medication being discontinued. S1 informed RP the facility did not receive any changes for R1's medications to be changed. S1 advised RP to contact R1's physician and request the order of discontinuation be faxed to the facility if medication is discontinued. On 08/18/22, facility received discontinuation order from R1's physician. On 08/18/22, the medicaCDSS inspection report, January 24, 2024 · control 24-AS-20240110113508
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained unexplained injury in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analysts (LPA's) Sarah Hurt and Lisa Salazar conducted an unannounced facility visit deliver findings on the above allegations. LPA met with facility Administrator, Joy Carter over the phone and explained the purpose of today's visit. Regarding the allegation Resident sustained unexplained injury in care. Facility Resident 1 did sustain an unexplained injury at the facility on 08/14/23. The facility did seek medical care for Resident 1 in a timely manner. LPA reviewed Resident`R1's Physicians report that does not indicate R1 is in need of 1:1 staffing. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No deficincies cited Per 22 Regulations. Exit interview conducted with Administrator, Joy Carter, and a copy of this report left at the facility. UnsubstantiatedCDSS inspection report, January 24, 2024 · control 24-AS-20230829083953
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not ensure a safe and healthful environment for residents during an electrical outage Staff left resident on floor for an extended period of time Staff did not respond to residents pendent Staff do not safeguard residents personal belongings
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the allegations listed above. LPA met with facility Business Office Director, Maria Perez and explained the purpose of today's visit. Regarding the allegation Staff did not ensure a safe and healthful environment for residents during an electrical outage. The facility conducts Disaster drill trainings and has specific protocols on how to handle electrical outages including hourly checks on residents. LPA interviewed four facility residents and a majority agreed the facility staff does ensure a safe and healthful environment during electrical outages. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Continued.. UnsubstantiatedCDSS inspection report, January 12, 2024 · control 24-AS-20230727085845

2023

Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedStaff did not provide proper notification of rate increase.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to open a complaint investigation. LPA met with facility Administrator, Joy Carter and explained the purpose of today's visit. Regarding the allegation. Staff did not provide proper notification of rate increase. The facility did send letters to residents and their responsible parties documenting a rate increase with an incorrect effective date, and incorrect rate increase amounts. The dates of the rate increase was corrected, and new letters sent out to residents and their responsible parties. However the amounts of the rate increase on the second letter was still incorrect. A third round of letters went out with the correct rate, and effective date. Continued.. UnfoundedCDSS inspection report, November 28, 2023 · control 24-AS-20231122121138
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not seek timely medical attention for resident. Resident went AWOL due to lack of supervision.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the above allegations. LPA Hurt met with facility Administrator, Joy Carter, and explained the purpose of today's visit. Regarding the allegation Staff did not seek timely medical attention for residents. LPA Hurt reviewed facility records documenting Resident 1 had persistent coughing for several days beginning 03/01/2023. The care notes document a chest Xray was ordered on 03/11/23 for persistent cough. Facility records do not document Xray was given to Resident 1. LPA reviewed hospital records documenting Resident 1 was taken to the hospital after a fall at the facility on 03/24/2023. Hospital records document Resident 1 had several injuries resulting in hospitalization. Based on records reviewed, and LPA's observation during this investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED at this time. ContinuCDSS inspection report, October 13, 2023 · control 24-AS-20230413155047
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility does not have planned activities Facility staff and kitchen staff are not performing hand hygiene Facility staff are not bathing residents
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the above allegations. LPA Hurt met with facility Administrator, Joy Carter, and explained the purpose of today's visit. Regarding the allegation Facility does not have planned activities. LPA observed the facility does have an activities calendar posted, and there are activities staff in Memory Care doing activities with residents. LPA has observed activities staff doing manicures, scenic drives, bingo, and assisting residents with facetime calls. LPA also observed a musical performance for residents at the facility. Based on observation, documentation obtained and reviewed during this investigation by Department of Social Services staff this allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. UnsubstantiatedCDSS inspection report, October 13, 2023 · control 24-AS-20230613110242
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff not enforcing public health guidelines
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to open a complaint investigation. LPA Hurt met with facility Administrator Joy Carter and explained the purpose of today's visit. Regarding the allegations Staff not enforcing public health guidelines. Based on interviews, and facility records reviewed the facility is not enforcing public health guidelines. LPA Hurt reviewed the facilities electronic file and found no incidents reported to Licensing of COVID positive cases at the facility. LPA Hurt also reviewed Community Care Licensing’s Share point online COVID tracking system and did not see any documented cases of COVID reported from the facility. LPA Hurt interviewed reporting party who stated they visited the facility on December 18, 2022 and signed in on the visitors log leaving all his contact information. Reporting party stated he did not receive a phone call informing him of the COVID positive outbreak that took place on December 20, 2022 despCDSS inspection report, January 19, 2023 · control 24-AS-20230111154422

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 23 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
3
typical for this size: 1
Type B citations
1
typical for this size: 1
Substantiated complaints
5
typical for this size: 2
Total complaints
11
typical for this size: 7
State visits on file
23
typical for this size: 19
See the full inspection record on the state's site →
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