A Splendor Living - The Glendora Inc

Licensing Program Analyst (LPA) Glenn Trueman conducted a complaint investigation regarding the allegations listed above. LPA arrived unannounced and met with Assistant Administrator, Celia Garcia. The purpose of the visit was explained. Shortly thereafter Administrator Pamela Ogot arrived. LPA obtained a copy of the staff and resident rosters, reviewed Resident #1’s file, and interviewed the administrator, Staff S1-S2, and Residents R2-R4. Emergency ID Face Sheet, Physician's Report and Admission Agreement to be submitted from Resident R1's file. In regards to the allegation Staff are unable to communicate with residents, based on interviews conducted and information gathered it was revealed by Resident's R2-R4 that all staff communicate very well in English. Stated there isn't a language barrier and everything is clear. All said staff are very nice and that there are no problems. UnsubstantiatedRead the full finding— CDSS inspection report, July 24, 2025 · control 28-AS-20250718152046

Licensing Program Analyst (LPA) Cynthia Chan conducted a complaint investigation regarding the allegation listed above. LPA arrived unannounced and met with Assistant Administrator, Caitlin Hidalgo. The purpose of the visit was explained. Administrator, Pamela Ogot, arrived shortly after. LPA obtained a copy of the staff and resident rosters, reviewed Resident #1’s file, and interviewed the administrator, Staff #1-#5, and Residents #1-#3. Allegation – Staff caused injury to resident in care. It is alleged that a staff caused Resident #1 (R1) to get a bruise on the right hand on 3/26/25. The administrator and staff denied causing the bruise to the resident. They sated R1 becomes verbally and physically aggressive when staff do not tend to resident immediately. UnsubstantiatedRead the full finding— CDSS inspection report, April 3, 2025 · control 28-AS-20250328125131

Licensing Program Analyst (LPA) Christian Gutierrez conducted an unannounced complaint investigation regarding the above allegations. LPA was met by Assistant Administrator Caitlin Hidalgo and explained the purpose of the visit. The investigation consisted of the following: LPA Gutierrez requested and obtained copies of staff roster, resident roster, resident 1 (R1) identification and emergency information (LIC 601), appraisal needs and service plan (LIC 625) physicians report, and SIR reports for R1. LPA conducted interviews with staff 1- staff 3 (S1-S3), staff #4 telephone interview, and residents 1 – 4 (R1-R4). SEE 9099C UnsubstantiatedRead the full finding— CDSS inspection report, March 11, 2025 · control 28-AS-20250307121306

Licensing Program Analyst (LPA) Cynthia Chan conducted a complaint investigation on the allegations listed above. LPA arrived unannounced and met with Administrator Rachel De Chavez. The purpose of the visit was explained. LPA obtained copies of the resident roster, staff roster, and documents pertaining to Resident #1. Interviews were held with the Administrator, Staff #1 - #6, and Residents #1 - #4. The investigation revealed the following: Allegation - Facility staff pushed a resident. LPA interviewed Staff and Residents for this allegation. Administrator and Staff have not heard or seen any staff pushing a resident. They stated they received training on personal rights and do not shove or push any residents. 3 out of 4 Residents interviewed stated they have not been pushed or witnessed any staff doing so. One indicated that 2 staff had pushed resident in the past but did not provide specific details. UnsubstantiatedRead the full finding— CDSS inspection report, October 22, 2024 · control 28-AS-20241017094648

Licensing Program Analyst (LPA) Wong conducted an initial 10 days complaint ” visit to ascertain information pertaining to the above-mentioned allegation(s) and to establish the validity of the complaint. LPA met with administrator Rachel De Chavez who allowed entry into the facility and explained the reason of the visit and later on the administrator assisted with the visit. The investigation consisted of the following: LPA interviewed the administrator, two staff (S1 and S2) in the facility and one staff (S3) via telephone and four residents (R1-R4) and R1's daughter via telephone and obtained the copy of documents including: resident and staff roster, R1's Identification and Emergency Infomration, physician report, admission agreement, Needs and Service Plan, resident appraisal, medication list and resident incident reports and S1's training hours and certificate. (See LIC9099C for continuation) UnsubstantiatedRead the full finding— CDSS inspection report, March 5, 2024 · control 28-AS-20240228102102

Licensing Program Analyst (LPA) Tao conducted a subsequent unannounced complaint investigation visit. During the visit, LPA met with Administrator, Jason Chuang and explained the purpose of today's visit regarding the above-mentioned allegations. The investigation consisted of the following: On 04/08/2020, an initial investigation visit was conducted by Licensing Program Analyst (LPA) Elizabeth Irra. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures, the initial complaint investigation was conducted telephonically with Ricki Corvera, (former) Assistant Administrator. LPA Irra obtained employee Phone List, staff roster and resident roster. On 04/05/23, a subsequent visit was conducted by Licensing Program Analyst (LPA) Tao. LPA met with and interviewed current administrator, Jason Chuang. During the visit, LPA conducted resident / staff interviews and toured the physical plant. LPA obtained staff / resident roster and some resRead the full finding— CDSS inspection report, May 16, 2023 · control 28-AS-20200401125104