Hayworth Terrace is a residential care home for the elderly (RCFE) in Los Angeles, Los Angeles County, California — state license #198320420, licensed for 111 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 33 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated May 28, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 42 times and filed 33 documents. The most recent is a complaint investigation report, dated May 28, 2026.
The state's published file for this home includes 17 documents with transcribed findings, dated January 31, 2024 to November 16, 2025. 17 of the 17 carry the state's recorded outcome word: “Substantiated” (5), “Unsubstantiated” (12). 17 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 17 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 28, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 28, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 28, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 1, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 1, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 22, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 16, 2025Unsubstantiated
Allegation investigated: Staff had inappropriate interaction with resident. Staff did not provide resident with assistance in a timely manner. Staff did not meet resident's needs while in care.
On November 16, 2025, the California Department of Social Services/Community Care Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent unannounced complaint visit. Yun Ji Kim Registered Nurse/Med-Tech, greeted the (LPA). (LPA) explained the purpose of the visit is to investigate the allegations mentioned above. The investigation included interviews, a collection of records, and an observation of the facility. The Department obtained several documents, including the Facility Staff Roster (dated 11/10/25), the Resident Roster (dated 11/10/25) and other pertinent records associated with this complaint. Interviews were conducted with Resident #1-#6 (R1-R6)'s and Staff #1- #5 (S1-S5). (Evaluation Report continues LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 16, 2025 · control 11-AS-20251105091914
Nov 10, 2025Unsubstantiated
Allegation investigated: Staff do not meet a resident's diabetic needs. Staff mishandle a resident's medication. Staff do not communicate effectively. Staff are isolating a resident. Staff do not provide adequate food service to a resident.
On 11/10/25, at 9:30am, the department conducted an initial complaint visit to the facility and was greeted by Terri Han, Administrator’s Assistant. The department explained the purpose of this visit was to gather information about the complaint, gather facility files, interview staff and residents, and deliver findings for the allegation(s) mentioned above. The investigation consisted of the following: The department investigated the allegations mentioned in this complaint and conducted interviews with staff (S1-S3) and residents (R1-R6). The department received the following facility documents: Resident Roster (Date: No Date), Staff Roster (Dated: 05/23/2025), Hayworth Food Menu (Dated: November 2025), Identification and Emergency Information (Dated: 07/09/25,10/12/21,02/15/25), Physician Report LIC 602A (Dated: 10/12/24 & 02/13/25), Appraisal and Needs Service Plan (Dated: 07/29/25,10/12/21, 02/15/25), and Medication Administration Record (Dated: 11/01/25-11/30/25), from the facilitthe state’s words, verbatim · CDSS document, Nov 10, 2025 · control 11-AS-20251103124148
Nov 8, 2025Substantiated
Allegation investigated: Staff did not seek timely medical attention for resident leading to hospitalization. Staff refused to call 9-1-1 for resident.
On November 08, 2025, the California Department of Social Services/Community Care Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted an initial unannounced complaint visit. Licensed Vocational Nurse, Hee Kyung Park, greeted the (LPA). (LPA) explained the purpose of the visit is to deliver the findings for the allegations mentioned above. The investigation consisted of the following: On June 25, 2025, the department conducted an initial visit and met with House Manager Miran Bae (S2). A subsequent visit was completed by the department on November 08, 2025. During the initial visit, the department conducted a tour of the facility's physical plant and observed residents in care. The department obtained copies of the following documents: Resident Roster (dated: 06/25/25), Staff Roster (dated: 06/25/25), (R1's) Physicians Report LIC 602A (dated12/23/24), and Home Health Care Medical Records (dated 01/24/25), Besht Wellness Center (dated 06/13/25), Hothe state’s words, verbatim · CDSS document, Nov 8, 2025 · control 11-AS-20250624090908
Sep 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 10, 2025Unsubstantiated
Allegation investigated: Staff did not ensure residents' air conditioner was working properly.
On September 10, 2025, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted an initial unannounced complaint visit. Terri Han, Assistant to the Administrator, greeted the LPA. (LPA) explained that the purpose of the visit is to investigate the allegation mentioned above. The investigation included interviews, a collection of records, and a tour of the facility. Interviews were conducted with Staff #1 and Staff #2 (S1-S2). The Department reviewed several documents, including the Facility Resident Roster (dated 09/10/25), Facility Personnel Roster (dated 09/10/25), Air Conditioning Invoice #0383770 (dated 09/04/25), and (R1's) Physicians Report LIC 602A (dated 11/15/22), as well as other pertinent records associated with this complaint. (Evaluation Report continues LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 10, 2025 · control 11-AS-20250909112019
Sep 4, 2025Unsubstantiated
Allegation investigated: Staff did not seek timely medical attention for resident. Staff mismanaged residents’ medication. Staff dispensed medication not prescribed to resident.
On 09/04/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced subsequent complaint visit to deliver amended report for the allegations mentioned above. LPA met with Admission Assistant, Terri Han, and the purpose of the visit was explained. LPA was granted entrance to the facility. **This report supersedes the report created and delivered on 07/02/25. This report is to clarify findings. On 06/18/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced subsequent complaint visit to further investigate the allegations mentioned above and deliver findings. LPA met with Manager, Miran Bae, and the purpose of the visit was explained. LPA was granted entrance to the facility. Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 4, 2025 · control 11-AS-20250514114905
Jul 23, 2025Unsubstantiated
Allegation investigated: Facility staff can not effectively communicate with resident in care. Facility staff do not provide resident with activities. Facility staff are not assisting with soiled diapering in a timely manner. The resident's grooming needs are not being met. Facility staff did not maintain a comfortable temperature for residents.
This report serves to clarify the investigation narrative and is created to supersede the LIC 9099 and LIC 9099C reports dated June 5, 2025. Although this report supersedes the previous report, the complaint investigation findings remain the same. On July 23, 2025, LPA conducted a subsequent complaint visit. LPA Richard met with Manager Miran Bae, Assistand Administrator Terri Han and explained the purpose of the visit. The investigation included the following steps: On March 27, 2025, Licensing Program Analyst (LPA) Antonine Richard conducted an initial unannounced complaint visit. The investigation involved interviews, the collection of records, and a tour of the facility. LPA Richard interviewed three staff members #1-3 (S1, S2, and S3), the Administrator (A1), Hien Hwang, and four residents #2-6 (R2 to R6). and attempted ot interviewe resident #1 (R1). Several documents were reviewed and obtained during the visit, including the Facility Staff Roster, Resident Roster, Identificationthe state’s words, verbatim · CDSS document, Jul 23, 2025 · control 11-AS-20250321122706
Jul 16, 2025Unsubstantiated
Allegation investigated: Resident sustained an unexplained injury while in care.
On 7/16/25, at 09:00am, Licensing Program Analyst (LPA) Perry Scott conducted an unannounced subsequent complaint visit to further investigate the allegation mentioned above and deliver findings. LPA met with Assistant Manager, Terri Han, and explained the purpose of this visit is to gather information about the complaint, interview staff and residents, and deliver findings for the allegation mentioned above. The investigation consisted of the following: An initial complaint visit was conducted by the department on 10/23/2024 and subsequently on 04/17/2025. The department investigated the allegation mentioned in this complaint; and conducted interviews with staff (S1-S5), witness (W1), and residents (R1-R5) from 9:00am-02:00pm. The department received the following documents: Resident Roster (Dated: 10/23/2024), Staff Roster (Dated: 10/23/2024), Admission Agreement (Dated: 07/23/2024), ID Emergency Information (Dated: 7/23/2024), Physicians Report (Dated: 07/22/2024), Resident Appraisathe state’s words, verbatim · CDSS document, Jul 16, 2025 · control 11-AS-20241015121546
Jul 2, 2025Substantiated
Allegation investigated: Staff did not seek timely medical attention for resident.
**This report supersedes the report created and delivered on 06/18/25. This report is to clarify findings. On 06/18/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced subsequent complaint visit to further investigate the allegations mentioned above and deliver findings. LPA met with Manager, Miran Bae, and the purpose of the visit was explained. LPA was granted entrance to the facility. The investigation consisted of the following: On 05/19/25, LPA requested the staff and resident rosters. LPA collected and reviewed the following records for resident #1 (R1): Resident Assessment, Individual Service Plan, Physician’s Report, Identification and Emergency Information, Face Sheet, and Medical Administration Record (MAR) (dated: 03/01/25-03/31/25). LPA conducted interviews with staff #1-#3 (S1-S3) and residents #2-#6 (R2-R6) and was unable to interview R1. Additionally, LPA and Aldo Apostol conducted a tour of the facility. Substantiatedthe state’s words, verbatim · CDSS document, Jul 2, 2025 · control 11-AS-20250514114905
Jun 18, 2025Substantiated
Allegation investigated: Staff did not seek timely medical attention for resident.
On 06/18/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced subsequent complaint visit to further investigate the allegations mentioned above and deliver findings. LPA met with Manager, Miran Bae, and the purpose of the visit was explained. LPA was granted entrance to the facility. The investigation consisted of the following: On 05/19/25, LPA requested the staff and resident rosters. LPA collected and reviewed the following records for resident #1 (R1): Resident Assessment, Individual Service Plan, Physician’s Report, Identification and Emergency Information, Face Sheet, and Medical Administration Record (MAR) (dated: 03/01/25-03/31/25). LPA conducted interviews with staff #1-#3 (S1-S3) and residents #1-#5 (R1-R5). Additionally, LPA and Aldo Apostol conducted a tour of the facility. Continued on LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Jun 18, 2025 · control 11-AS-20250514114905
Jun 5, 2025Unsubstantiated
Allegation investigated: Facility staff can not effectively communicate with resident in care. Facility staff do not provide resident with activities. Facility staff are not assisting with soiled diapering in a timely manner. The resident's grooming needs are not being met. Facility staff did not maintain a comfortable temperature for residents.
On 06/05/2025, Licensing Program Analyst (LPA) Antonine Richard conducted a subsequent visit regarding the above allegations. LPA met with the Manager Miran Bae and the purpose of the visit was explained. The investigation included the following steps: On March 27, 2025, Licensing Program Analyst (LPA) Antonine Richard conducted an initial unannounced complaint visit. The investigation involved interviews, the collection of records, and a tour of the facility. LPA Richard interviewed three staff members #1-3 (S1, S2, and S3), the Administrator (A1), Hien Hwang, and five residents #1-5 (R1 to R5). Several documents were reviewed and obtained during the visit, including the Facility Staff Roster, Resident Roster, Identification and Emergency Information for Resident #1 (R1), Medical Consent Form, Appraisal/Needs and Service Plan, Personal Rights, Medication Administration Records, Physician's Report, scheduled activities, and appointments with the foot doctor, along with other relevant rthe state’s words, verbatim · CDSS document, Jun 5, 2025 · control 11-AS-20250321122706
May 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 15, 2025Unsubstantiated
Allegation investigated: Staff are unable to effectively communicate with resident to ensure their needs are met Staff do not ensure that resident is adequately fed Staff do not treat resident with dignity or respect
On 05/15/25 Licensing Program Analyst (LPA) Mario Leon conducted a subsequent, unannounced, complaint visit at the facility. LPA was met by staff four, Miran Bae Manager (S4), and the purpose of the visit was explained. The investigation consisted of the following: On 12/20/24 LPA requested and reviewed facility documents; including resident and staff roster, three (3) resident physician's report and emergency ID's, three (3) staff training's history and toured the facility. LPA interviewed five (5) out of fifty (50) residents and three (3) out of thirty-one (31) staff. On 05/15/25 LPA requested resident and staff roster (dated 03/25), reviewed two (2) monthly menu's, resident's discharge paperwork of the date in question and facilities' verification a resident is no longer residing at the facility. LPA interviewed two (2) residents and two (2) staff. The investigation revealed the following: Regarding the allegation “Staff are unable to effectively communicate with resident to ensurethe state’s words, verbatim · CDSS document, May 15, 2025 · control 11-AS-20241212132109
May 12, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 10, 2025Unsubstantiated
Allegation investigated: Staff accessed resident's cell phone without permission. Staff did not respect resident's rights. Staff served cold food to a resident in care. Staff opened resident's mail.
On May 10, 2025, the California Department of Social Services/Community Care Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent unannounced complaint visit. Hee Kyung Park, the Licensed Vocational Nurse, greeted the (LPA). (LPA) explained that the purpose of the visit is to investigate the allegations mentioned above. The investigation included interviews, a collection of records, and an observation of the facility. Interviews were conducted with residents #1- #6 (R1-R6) and staff #1- #5 (S1-S5). The Department reviewed several documents, including the Facility Staff Roster (dated 04/14/25), Resident Roster (dated 04/14/25), Resident #1 (R1)'s service records, Facility Menu (dated 04/01/25 through 04/30/25), and other pertinent records associated with this complaint. (Evaluation Report continues LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, May 10, 2025 · control 11-AS-20250407115705
May 9, 2025Unsubstantiated
Allegation investigated: Staff left resident in dirty clothes for a period of time. Staff not providing resident with nutritious meals. Staff tied up resident.
On 5/9/2025 LPA Alfonso Iniguez conducted an unannounced subsequent complaint visit. LPA Iniguez met with Miran Bae / Manager. LPA Iniguez explained the purpose of this visit. Investigation Consisted of: LPA conducted the following interviews: Administrator Interview(A#1), Staff Interviews (S#1-S#3) and Resident’s interviews (R#1-R#5) and Witness 1 (W#1). LPA obtained and reviewed the following documents: Resident Roster (dated May/2025), staff roster (dated March/25),(R#1)’s Identification and Emergency Information or LIC 601 dated:3/22/20, (R#1)’s Physicians Report for residential Care Facilities for the Elderly (RCFE) or LIC 602A dated:3/19/25, (R#1)’s Admission Agreement dated:3/22/20, use of the interpreter line (760-640-0562), a Health and Safety check of the facility’s kitchen and Facility’s Annual Training dated:1/26/25. Evaluation Report continues LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, May 9, 2025 · control 11-AS-20250324165545
Apr 30, 2025Substantiated
Allegation investigated: Staff did not allow resident to have a visitor Staff are preventing resident from moving out of facility
On 4/30/25, Licensing Program Analyst (LPA) Felisa Shirley conducted a subsequent unannounced visit to this facility. LPA was met by Assistant Manager, Grace Hwang and explained the purpose of the visit is to investigate the allegations mentioned above and deliver findings. LPA was granted access to the facility. The investigation consisted of the following: On 04/3/25 LPA Felisa Shirley requested, received and reviewed copies of the following records: Staff Roster, Resident Roster, March Visitor Log, and Rent Payment for Resident. LPA Felisa Shirley interviewed facility Assistant Manager, reviewed facility records and interviewed Staff 1 through Staff 4 and Resident 2 through Resident 5. R-1 was not available due to diagnosis. The investigation revealed the following: Con'd on 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Apr 30, 2025 · control 11-AS-20250327082253
Apr 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 1, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 19, 2025Substantiated
Allegation investigated: The resident's medical and dental needs are not being met. Staff are not safeguarding resident’s personal belongings.
On March 19, 2025, the California Department of Social Services/Community Care Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent unannounced complaint visit. Grace Hwang, the assistant administrator, greeted the (LPA). (LPA) explained the purpose of this visit was to investigate the allegations mentioned above. The investigation included interviews, a collection of records, and a tour of the facility. Interviews were conducted with staff members #1 to #2 (S1-S2), resident members #1 to -#5 (R1-R5), and witnesses #1 to #2 (W1-W2). The Department reviewed several documents, including the Facility Staff Roster (dated 03/13/25), the Resident Roster (dated 03/13/25), Resident #1 (R1)'s Residential Care Admission Agreement (dated 03/22/2020), Physicians Report LIC 602A (dated 03/22/23), Appraisal/Needs and Services Plan LIC 625 (dated 03/22/20, and 03/10/23), and other pertinent records associated with this complaint. Evaluation Report cthe state’s words, verbatim · CDSS document, Mar 19, 2025 · control 11-AS-20250307091106
Feb 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 19, 2024Unsubstantiated
Allegation investigated: Staff did not safeguard resident's personal belongings. Staff did not administer resident's medications as prescribed. Staff force resident to bed.
On 12/19/24, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA was met by Assistant Manager, Grace Hwang and explained the purpose of the visit is to investigate and deliver findings for the allegations mentioned above. LPA was granted access to the facility. The investigation consisted of the following: On 12/19/24 LPA Felisa Shirley requested, received and reviewed copies of the following records: Staff Roster and Resident Rosters. LPA Shirley requested the following records for R-1: Medication Administration Log (MAR) and physician’s report. LPA also interviewed staff 1 thru staff 5 and resident 1 thru resident 5. The investigation revealed the following: Con'd on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 19, 2024 · control 11-AS-20241216104340
Dec 19, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 31, 2024Unsubstantiated
Allegation investigated: Staff did not properly secure the residents medications Staff did not keep the facility free from an insect
On 01/31/24, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced complaint visit to the facility listed above. LPA met with Facility Manager/Med Tech, Bella Lee, and the purpose of the visit was explained. During today’s visit LPA toured the facility, interviewed Staff (S1-S5), interviewed Residents (R1-R6), and received documents pertinent to the investigation. The documents include Staff Roster, Resident Roster, staff In-Service logs, and receipts OK Exterminators. The investigation revealed the following: Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 31, 2024 · control 11-AS-20240126143235
Jan 3, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 18, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 13, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Hayworth Terrace licensed?
Yes — Hayworth Terrace is a licensed residential care home for the elderly (RCFE) in Los Angeles (Los Angeles County): California license #198320420, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 111 residents. State records list 33 inspection and complaint documents since 2023; the most recent, a complaint investigation report dated May 28, 2026, appears in the inspection record on this page.
Can Hayworth Terrace care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Hayworth Terrace with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 111 NON-AMBULATORY. WAIVER/GRANTED FOR HOSPICE CARE FOR (25).
How much does Hayworth Terrace cost?
California's public licensing record does not include Hayworth Terrace's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Hayworth Terrace accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Hayworth Terrace through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →
64 of 111 beds occupied (58%) when the state visited on November 16, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Hayworth Terrace?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 42 state visits and 33 dated documents since 2023 for Hayworth Terrace; 17 complaint-investigation narratives are transcribed verbatim below. The most recent, dated November 16, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 42 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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