Watermark At Beverly Hills, The is a residential care home for the elderly (RCFE) in Beverly Hills, Los Angeles County, California — state license #197609311, with a licensed capacity of 75, listed as closed, change of ownership in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 11 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated November 22, 2025 — published below in full, verbatim and unscored.

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Watermark At Beverly Hills, The

The state record lists this licence as “Closed, Change of Ownership”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.

No photo on file yet

No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.

Residential care home for the elderly (RCFE) · Large community, 75 residents · Beverly Hills, CA · Los Angeles County
Closed in state recordWheelchairHospiceBedriddenMemory care not on file
No openings reportedBeds change hands in days · we confirm by phone before any referral
License #197609311, held since 2017 · read from the California state record on August 2, 2026 ·See on State Site →
220 N Clark Drive · Beverly Hills, Los Angeles County
Phone
(310) 860-9234
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →

Wheelchair / non-ambulatoryApproved for 69 residents
Dementia / memory careNot on file — ask the home
Hospice careApproved for 6 residents
Bedridden careApproved for 6 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. 69 NON-AMBULATORY OF WHICH 6 MAY BE BEDRIDDEN. NEW MANAGEMENT COMPANY,OAKMONT MANAGEMENT GROUP, LLC. SIX MONTH PROVISIONAL LICENSE BEGINNING 2/1/2026 ENDING 8/1/2026. HOSPICEWAIVER FOR SIX (6) RESIDENTS.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 11 times and filed 11 documents. The most recent is a facility evaluation report, dated November 22, 2025.

Most recent state visit
November 22, 2025
Occupancy at the August 20, 2025 visit
53 of 75 beds

The state's published file for this home includes 6 documents with transcribed findings, dated October 20, 2021 to August 20, 2025. 6 of the 6 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (5). 6 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 6 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 5 of 11 documentsFull record on the state’s site →
20253 state visits · 3 documents
Nov 22, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 20, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not provide adequate food service to residents in care. Facility staff do not ensure the facility is clean. Facility staff do not ensure the facility is free of pest.

On 08/20/2025, Licensing Program Analyst (LPA) Socorro Leandro conducted a subsequent complaint investigation regarding the allegations listed above. LPA met with the Executive Director, Blasia Lee-Lole and the purpose of the visit was explained. The LPA was allowed entry to the facility. The investigation consisted of the following: On 08/20/2025, interviews were conducted, facility tour was conducted, and records were reviewed. Interviews conducted consisted of Resident 1 (R1) to Resident 6 (R6) and Staff 1 (S1) to Staff 8 (S8) were interviewed. Facility tour consisted of the first to the fifth floor which included resident apartments, kitchen, dining room, and communal spaces. Records reviewed consisted of Personnel Report dated 6/25/2025, Resident Roster dated 08/14/2025, Housekeeping Room Schedule dated 05/07/2025, Skilled Inventory Report (e.g. Trainings) for Dining Services dated 08/20/2025, ServSafe Certifications for dining staff, Fumigation records from 02/05/2025 to 07/21/20the state’s words, verbatim · CDSS document, Aug 20, 2025 · control 11-AS-20250812124332
Apr 17, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Resident developed a stage 3 pressure injury while in care. Staff are not following resident's doctor's medication orders. Facility is operating beyond the scope of the license.

On 04/17/2025 Community Care Licensing Division (CCLD) staff conducted an unannounced visit to Watermark at Beverly Hills facility and met with Director Jim Howland (S1). The purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. The investigation consisted of the following: Licensing Program Analyst (LPA) Jose Calderon interviewed Director S1, Staff S1-S5, Resident R1-R6. LPA Calderon obtained and reviewed the following: Physician Report (dated 12/14/2023), Special Instructions (dated 04/29/2024), Watermark Assessment (dated 04/07/2024), Medication Administration Record (MAR) (dated 03/2024 to April 2024), Incident reports (dated 01/05/2024 to 04/27/2024), Golden Seasons hospice plan of care (dated 04/14/2024) for R1. Physician Report (dated 09/07/2022), MAR (dated November to December 2023), Golden Seasons Hospice (dated 11/08/2023), Golden Seasons hospice staff sign in sheet (dated 11/2023 to 04/2024), Golden Seasons hospice patient calendarthe state’s words, verbatim · CDSS document, Apr 17, 2025 · control 11-AS-20240425155135
20241 state visit · 1 document
Nov 20, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20231 state visit · 1 document
Nov 16, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations0typical 1
Type B citations1typical 1
Substantiated complaints1typical 2
Total complaints6typical 7
State visits on file11typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2017.
Year-by-year trend
YearVisitsDocumentsSubstantiated20253302024110202311020225512021110
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

≈ $5,000–$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one.
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Is Watermark At Beverly Hills, The licensed?

No — not currently. The CDSS state record checked August 2, 2026 lists Watermark At Beverly Hills, The in Beverly Hills (Los Angeles County), California license #197609311, as “Closed, Change Of Ownership”, formerly licensed for 75 residents. State records list 11 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated November 22, 2025, appears in the inspection record on this page.

Can Watermark At Beverly Hills, The care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Watermark At Beverly Hills, The with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 69 NON-AMBULATORY OF WHICH 6 MAY BE BEDRIDDEN. NEW MANAGEMENT COMPANY,OAKMONT MANAGEMENT GROUP, LLC. SIX MONTH PROVISIONAL LICENSE BEGINNING 2/1/2026 ENDING 8/1/2026. HOSPICEWAIVER FOR SIX (6) RESIDENTS.

How much does Watermark At Beverly Hills, The cost?

California's public licensing record does not include Watermark At Beverly Hills, The's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Watermark At Beverly Hills, The accept Medi-Cal or the Assisted Living Waiver?

Watermark At Beverly Hills, The is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

53 of 75 beds occupied (71%) when the state visited on August 20, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Watermark At Beverly Hills, The?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 11 state visits and 11 dated documents since 2021 for Watermark At Beverly Hills, The; 6 complaint-investigation narratives are transcribed verbatim below. The most recent, dated August 20, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

6 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not provide adequate food service to residents in care. Facility staff do not ensure the facility is clean. Facility staff do not ensure the facility is free of pest.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 08/20/2025, Licensing Program Analyst (LPA) Socorro Leandro conducted a subsequent complaint investigation regarding the allegations listed above. LPA met with the Executive Director, Blasia Lee-Lole and the purpose of the visit was explained. The LPA was allowed entry to the facility. The investigation consisted of the following: On 08/20/2025, interviews were conducted, facility tour was conducted, and records were reviewed. Interviews conducted consisted of Resident 1 (R1) to Resident 6 (R6) and Staff 1 (S1) to Staff 8 (S8) were interviewed. Facility tour consisted of the first to the fifth floor which included resident apartments, kitchen, dining room, and communal spaces. Records reviewed consisted of Personnel Report dated 6/25/2025, Resident Roster dated 08/14/2025, Housekeeping Room Schedule dated 05/07/2025, Skilled Inventory Report (e.g. Trainings) for Dining Services dated 08/20/2025, ServSafe Certifications for dining staff, Fumigation records from 02/05/2025 to 07/21/20— CDSS inspection report, August 20, 2025 · control 11-AS-20250812124332
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident developed a stage 3 pressure injury while in care. Staff are not following resident's doctor's medication orders. Facility is operating beyond the scope of the license.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 04/17/2025 Community Care Licensing Division (CCLD) staff conducted an unannounced visit to Watermark at Beverly Hills facility and met with Director Jim Howland (S1). The purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. The investigation consisted of the following: Licensing Program Analyst (LPA) Jose Calderon interviewed Director S1, Staff S1-S5, Resident R1-R6. LPA Calderon obtained and reviewed the following: Physician Report (dated 12/14/2023), Special Instructions (dated 04/29/2024), Watermark Assessment (dated 04/07/2024), Medication Administration Record (MAR) (dated 03/2024 to April 2024), Incident reports (dated 01/05/2024 to 04/27/2024), Golden Seasons hospice plan of care (dated 04/14/2024) for R1. Physician Report (dated 09/07/2022), MAR (dated November to December 2023), Golden Seasons Hospice (dated 11/08/2023), Golden Seasons hospice staff sign in sheet (dated 11/2023 to 04/2024), Golden Seasons hospice patient calendar— CDSS inspection report, April 17, 2025 · control 11-AS-20240425155135

2022

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility is in disrepair. Residents are not being provided adequate food service.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Troy Agard conducted an initial investigation for the allegations listed above. LPA met with David Schupack, interim Administrator and explained the purpose of this visit is to gather information regarding the complaint allegations. The investigation consisted of the following: on 12/06/2022 LPA Agard toured the facility grounds for the main building of the Residential Care Facility for the Elderly (RCFE). The facility has five (5) floors and two underground parking levels. The first floor includes the reception area, dining room, food service area, Administration offices, salon, medication and records room. Also, there is a patio area on the first floor that has tables and chairs for resident’s use, along with common bathrooms. The facility also has 60 resident bedrooms, and 60 resident bathrooms. Each floor has a common laundry room, a common restroom. Each floor has a different activity room except the 3rd floor which has a guest suite. LPA requested— CDSS inspection report, December 6, 2022 · control 11-AS-20221202120834
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are not providing adequate food service to resident's Staff are not providing adequate activities to resident's Facility gym equipment is in disrepair Facility is dirty
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Troy Agard conducted a subsequent complaint investigation for the allegations listed above. LPA met with Keith Bernabe, Wellness Program Director and explained the purpose of this visit is to gather information regarding the complaint allegations. On 02/18/2022 LPA Agard toured the facility grounds for the main building of the Residential Care Facility for the Elderly (RCFE). The facility has five (5) floors and two underground parking levels. The first floor includes the reception area, dining room, food service area, Administration offices, salon, medication and records room. Also, there is a patio area on the first floor that has tables and chairs for resident’s use, along with common bathrooms. The facility also has 60 resident bedrooms, and 60 resident bathrooms. Each floor has a common washer and dryer, a common restroom. Each floor has a different activity room except the 3rd floor which has a guest suite. LPA requested copies of the following: 1)— CDSS inspection report, November 14, 2022 · control 11-AS-20220217143416
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility is in disrepair
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Troy Agard initiated a 10-day complaint investigation for the allegation listed above. LPA met with Executive Director / Administrator, Stephanie Walters and explained the purpose of this visit is to gather information regarding the complaint allegation. On 01/06/2022 LPA Agard toured the facility grounds for the main building of the Residential Care Facility for the Elderly (RCFE) and requested copies of the following: 1) a copy of the resident roster, 2) copy of staff roster, 3) a work order requesting repairs and 4) email correspondents regarding repairs. Requested documents were received at the time of visit. On 01/06/2022, LPA Agard delivered findings. Cont on 9099C Substantiated— CDSS inspection report, January 6, 2022 · control 11-AS-20220105132343

2021

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident(s) are not being provided adequate services. Staff don’t answer the phone. Facility is in disrepair. Staff spoke inappropriate about resident. Facility not following COVID protocols.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Troy Agard initiated a subsequent complaint investigation for the allegations listed above. LPA met with Executive Director / Administrator, Stephanie Walters and explained the purpose of this visit is to gather information regarding the complaint allegation. On 10/01/2021 LPA Agard toured the facility grounds for the main building of the Residential Care Facility for the Elderly (RCFE) and requested copies of the following: 1) a copy of the resident roster, 2) copy of staff roster 3) Physician Report 4) Email correspondents regarding facility disrepairs. Requested documents were received at the time of visit. On 10/20/2021, LPA Agard delivered findings. Regarding the allegation: resident(s) are not being provided adequate services. It’s being alleged that the facility is not providing a resident with medication administration and vitals due to staff shortage. The Continued on 9099C Unsubstantiated— CDSS inspection report, October 20, 2021 · control 11-AS-20210922142330

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 11 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
0
typical for this size: 1
Type B citations
1
typical for this size: 1
Substantiated complaints
1
typical for this size: 2
Total complaints
6
typical for this size: 7
State visits on file
11
typical for this size: 19
See the full inspection record on the state's site →
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(310) 860-9234
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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