Mid-size home · Licensed for 10 · Sun Valley
Royalty Assisted Living
10940 Strathern Street, Sun Valley, CA 91352Licensed since 2016
Overview
No openings reported
- Approved by the state: Wheelchair · Dementia · Hospice · BedriddenState licensing record · October 26, 2026
- Licensed for 10: a mid-size care homeThe state license record
Ask this home
Free for families. A home gets your number only if you say yes.
Care and support
- Wheelchairup to 10 residents
- Dementia
- Hospiceup to 2 residents
- Bedriddenup to 4 residents
Approved by the state · State licensing record · October 26, 2026. An approval may cover specific rooms or residents; it does not establish an opening.
Read the state’s own wording
AGE RANGE 60 AND OVER. APPROVED FOR 10 NON-AMBULATORY OF WHICH 4 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 2 RESIDENTS.
983 - RCFE / DEMENTIA
CDSS record, verbatim · October 26, 2026
As needs change
Staying through hospice
Hospice waiver on file · covers up to 2 — care may continue at the end of life
State licensing record · October 26, 2026
If memory loss develops
Dementia-care designation on file
State licensing record · October 26, 2026
We’ll ask for you. Not on file for Royalty Assisted Living: two-person transfers or a lift, who is awake overnight and help with medicines. When we check availability, we ask about these too.
Check availabilityWhat it costs here
Covelight estimate
$4,300a month to start
Likely $3,350–$5,650
From 12 nearby homes that publish rates · this home’s rate is not on file
Monthly cost breakdownWith a shared room and basic help · room, care and fees$4,300likely a month
Starting monthly rate$4,300likely $3,350–$5,650
Covelight’s estimate starts from the rates 12 homes with 7 to 49 beds and similar homes within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.
Basic help with daily careUsually includedup to $600
Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (44 California homes publish a care-level range, seen in September 2026).
One-time move-in fee$2,500one time · likely $0–$4,000
Homes that list a one-time entry or community fee charge a median of $2,500 (133 California listings; middle half $1,000–$4,000). Many homes list none — ask.
- Likely monthly totalLikely $3,350–$5,800
- $4,300
- First monthWith a one-time move-in fee · likely $4,100–$8,950
- $6,800
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
- MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
- Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
- Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated October 1, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
- SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
- VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
- Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
Rates at nearby homes12 nearby homes publish starting rates of $2,500 to $8,000
12 homes like this within 5 miles publish starting rates mostly between $2,900–$6,250.
- Blue HorizonNorth Hollywood · 1.1 mi · Small home$3,000Listed on Seniorly · assisted living · seen September 9, 2026
- Blue Horizon EldercareNorth Hollywood · 1.1 mi · Small home$3,000Listed on Seniorly · assisted living · seen September 9, 2026
- Hollywood Healthy LivingSun Valley · 1.4 mi · Small home$3,300Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- Ardenville Home Care IBurbank · 1.4 mi · Small home$6,000Listed on A Place for Mom · seen September 9, 2026
- Seniors' HavenBurbank · 2.5 mi · Small home$4,000Listed on Seniorly · seen September 9, 2026
- The LighthouseToluca Lake · 3.6 mi · Mid-size home$2,500Listed on AssistedLiving.com · seen September 9, 2026
- Victor Jem Happy HomesBurbank · 3.7 mi · Small home$3,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- Grant Serenity Homes of BurbankBurbank · 3.9 mi · Small home$8,000Listed on Seniorly · assisted living private room · seen September 9, 2026
- Breath of Sunshine HarmonyArleta · 4.0 mi · Small home$3,500Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- Grant Serenity of VerdugoBurbank · 4.1 mi · Small home$8,000Listed on Seniorly · assisted living private room · seen September 9, 2026
- Chateau MagnoliaBurbank · 4.2 mi · Small home$4,500Listed on Seniorly · seen September 9, 2026
- Alameda Board & CareGlendale · 4.9 mi · Small home$3,500Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
How this estimate worksWithin 25% for 7 in 10 homes in testing
Covelight’s estimate starts from the rates 12 homes with 7 to 49 beds and similar homes within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.
- Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
- Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
- Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
- Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
- We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
- It cannot see this home’s specials, how it assesses care, or which rooms are open.
Avoid surprises on the billWhat changes the price, and what to ask
- The care level
Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.
- What is billed separately
Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.
- Move-in costs
A one-time move-in fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.
- Increases
California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.
An estimate for planning, not a quote. A home sets the price after hearing about the care needed.
Daily life
Daily life here is not on file yet, and that says nothing about the home.
The best way to see it is a visit.
Request a tourWhere it is
10940 Strathern Street, Sun Valley, CA 91352Address from the public record · October 26, 2026. Confirm the entrance with the home before visiting.
Opening the neighborhood map…
- Pacifica Hospital of the ValleyHospital · General acute care, on the state’s list2.3 mi
Straight-line distances; check the drive or the walk. Hospital: the nearest general acute care hospital on the state’s list (CDPH, September 16, 2026).
Open directionsThe state record
California inspects every licensed home and publishes what it found. A citation does not make a home unsafe, and an empty file does not make a home good.
CDSS public record, read October 26, 2026 · License #197609001 · See the state’s own record
The last 36 months — 9 of 18 documents
Complaint outcomes in these 36 months, in the state’s words: 1 “Substantiated” and 4 “Unsubstantiated”.
20261 state visit · 1 document
Mar 1, 2026Facility evaluation reportRoutine visitReport on file
Type of visit: Required - 1 Year
Licensing Program Analyst (LPA) Tihesha Smith conducted an unannounced Required 1 year visit to this facility. LPA was greeted by staff. Administrator, Stella Avetyan was notified by phone and arrived later. LPA conducted a tour of the physical plant at approximately 10:25am to ensure there are no health and safety hazards, and facility is in compliance with Title 22 Regulations. The facility is a single story building and has a total of seven (7) rooms and three (3) bathrooms. Five (5) of seven (7) rooms are shared resident rooms and two (2) of the seven (7) rooms are for staff. One (1) staff room has an ensuite. Common areas were observed for the ability to safely serve the needs of the residents. These included the kitchen, dining room, and living room. The common areas were checked for cleanliness and furniture was checked for functionality. Common areas observed to be furnished with some seating for residents. The kitchen appeared clean and the appliances and fixtures functional. LPA Smith observed a sufficient amount of perishable and non-perishable food at the facility for the ten (10) residents currently residing at the facility. Sharps are stored in locked kitchen drawer. Medications in locked cabinet in kitchen and the facility has a first aid kit station attached to the wall near front door. A wall of locked cabinets in the dining/living room contains the following: Emergency food supply/canned goods Linens Toxins Due to time constraints unannounced annual inspection will be conducted at a later date and will address deficiencies observed including those cleared at time of visit. Exit interview conducted/copy of report sent.the state’s words, verbatim · CDSS document, Mar 1, 2026
20246 state visits · 7 documents
Nov 21, 2024Facility evaluation reportCase Management - Annual ContinuationReport on file
Type of visit: Case Management - Annual Continuation
Licensing Program Analyst, (LPA) Leizl de la Cerra, made an unannounced site visit to this facility as a continuation of the Required 1 Year Annual Inspection conducted on 11/13/2024. LPA met with caregiver, Karine, and the purpose of visit was disclosed. The administrator was contacted, who arrived shortly thereafter. The following remaining inspection domains were observed, reviewed and inspected: Staff records: LPA conducted records review of the facility staff . LPA reviewed three (3) staff records to insure compliance. Medications: Residents medication are centrally stored in the medication room which is inaccessible to residents. Two (2) centrally stored resident medications were reviewed. First Aid kit is complete. Exit interview conducted and a copy of the report was signed by administrator. Copy of report was issued..the state’s words, verbatim · CDSS document, Nov 21, 2024
Nov 15, 2024Complaint investigation reportUnsubstantiated
Allegation investigated: Staff do not allow residents to call 9-1-1 Staff did not provide proper restroom accomodations to residents in care
At 9:30 a.m. on 11/15/24 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with staff and later the administrator and disclosed the reason for the visit. To investigate the allegations above, LPA Christopher Alemoh conducted an initial visit on 11/16/23 and interviewed one (01) out of three (03) staff and seven (07) out of nine (09) residents and collected and reviewed records including but not limited to physician reports, appraisal needs and service plan, admission agreements, and the Client Roster between 3:00 p.m. and 5:00 p.m. LPA Alemoh conducted a subsequent visit on 01/23/24 and conducted a physical plant tour at 9:35 a.m., requested copies of facility documents relevant to the investigation at 10:20 a.m. and interviewed residents and staff between 10:50 a.m. to 3:00 p.m. Today, LPA Reed interviewed five (05) out of nine (09) residents and one (01) staff between 10:00 a.m. and 11:15 a.m., toured the facility at 10:15 a.m., and reviewed records including but not limited to face sheets and physician reports at 11:30 a.m. Unsubstantiated Regarding the allegation "Staff do not allow residents to call 9-1-1” it was alleged staff did not call 9-1-1 after Residents #1 (R1) slipped and fell. Additionally, the owner does not want residents calling 9-1-1. Interview with the administrator at 10:15 a.m. today revealed 9-1-1 was not required for R1’s fall as they were not injured. The administrator further stated that residents are allowed to call 9-1-1 from their cell phones or the house phone. The administrator never told residents they were not allowed to call 9-1-1. LPA called the house telephone at 10:30 a.m. today and determined the phone to be operational. Interviews with five (05) out of five (05) residents interviewed revealed they were all allowed to call 9-1-1. Interview with Resident #6 (R6) at 11:15 a.m. revealed staff called 9-1-1 recently for a resident in need. Interview with Resident #4 (R4) at 10:50 a.m. today revealed Staff #2 (S2) has called 9-1-1 for residents in the past. Based on interviews and observations, staff allow residents to call 9-1-1. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation "Staff did not provide proper restroom accommodations to residents in care" it was alleged that R1 fell in a bathroom due to a wet floor. Additionally, a restroom had a door which did not close. During facility tour today, LPA observed two (02) out of two (02) bathrooms to be sanitary and in good repair. Both doors to the bathrooms closed properly. No floors were wet. Interviews with five (05) out of five (05) residents revealed the bathrooms are clean and safe to their likings. Interview with Staff #1 (S1) at 10:00 a.m. today revealed the bathrooms are cleaned everyday, at least two (02) to three (03) times each day. Based on observations and interviews, the facility restrooms are suitable for residents. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Copy of report provided.the state’s words, verbatim · CDSS document, Nov 15, 2024 · control 31-AS-20231108105614
Nov 15, 2024Complaint investigation reportUnsubstantiated
Allegation investigated: Staff handled resident in care in a rough manner Staff threw resident's phone away Staff did not clean resident's room Children present in the facility pose a risk to residents in care
At 9:30 a.m. on 11/15/24 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with staff and later the administrator and disclosed the reason for the visit. To investigate the allegations above, LPA Christopher Alemoh conducted an initial visit on 11/16/23 and interviewed one (01) out of three (03) staff and seven (07) out of nine (09) residents and collected and reviewed records including but not limited to physician reports, appraisal needs and service plan, admission agreements, and the Client Roster between 3:00 p.m. and 5:00 p.m. LPA Alemoh conducted a subsequent visit on 01/23/24 and conducted a physical plant tour at 9:35 a.m., requested copies of facility documents relevant to the investigation at 10:20 a.m., and interviewed residents and staff between 10:50 a.m. to 3:00 p.m. Today, LPA Reed interviewed five (05) out of nine (09) residents and one (01) staff between 10:00 a.m. and 11:15 a.m., toured the facility at 10:15 a.m., and reviewed records including but not limited to face sheets and physician reports at 11:30 a.m. Unsubstantiated Regarding the allegation "Staff handled resident in care in a rough manner" it was alleged the administrator pulled the arm of Resident #1 (R1) and hurt them on 11/11/23. Interview with the administrator today at 10:15 a.m. revealed they nor any other staff have hurt or handled any residents roughly. Interviews with Staff #1 (S1) at 10:00 a.m. today and five (05) out of five (05) residents present in the facility confirmed that no staff have hurt residents. No residents recalled staff pulling R1’s arm. No records were available indicating staff harmed R1 on 11/11/23. Based on observations, record review, and interviews, there is insufficient evidence to prove staff handled R1 in a rough manner. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation "Staff threw resident's phone away " it was alleged the administrator grabbed R1’s phone and threw it. Interview with the administrator revealed they never threw R1’s phone. Interviews with S1 and five (05) out of five (05) residents revealed they had never seen any staff throw R1’s phone or anyone else’s phone. No residents or staff recalled the encounter between R1 and the administrator. LPA observed the administrator and S1 treating residents respectfully today. No records were available indicating staff threw R1’s phone. Based on observations, record review, and interviews, there is insufficient evidence to prove staff threw R1’s phone. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation "Staff did not clean resident's room” it was alleged staff do not clean R1’s room. Interview with S1 revealed they clean all rooms in the house every day. R1 instructed S1 to not clean their room. LPA observed R1’s room during the plant tour. R1’s room appeared to be clean. Other resident rooms, bathrooms, and common areas were clean as well. Interviews with the administrator and five (05) out of five (05) residents revealed the facility is clean to their likings. Based on observations and interviews, staff clean all rooms, have offered to clean R1’s room, and have respected R1’s preference. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation "Children present in the facility pose a risk to residents in care" it was alleged S1 took their children to the facility on 11/12/23 and they were annoying. Interview with S1 revealed they had brought their granddaughter to the facility for an hour on one occasion. No residents had issue with the granddaughter present. The granddaughter was supervised and had contact with residents. Interviews with five (05) out of five (05) residents revealed they did not recall any children present in the facility. LPA Reed did not observe any children present today. LPA Alemoh did not observe any children present on 11/16/23 or 01/23/24. Based on observations and interviews, no children present posed a risk to residents in care. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Copy of report provided.the state’s words, verbatim · CDSS document, Nov 15, 2024 · control 31-AS-20231113085558
Nov 13, 2024Facility evaluation reportRoutine visitReport on file
Type of visit: Required - 1 Year
Licensing Program Analyst (LPA) Leizl de la Cerra conducted an unannounced Required 1 year visit to this facility. LPA was greeted by staff. Administrator, Estela Avetyan was notified by phone and arrived thereafter. A tour of the physical plant was conducted from 2:00PM to 3:00PM with staff member, Kara who escorted LPA throughout the facility. The facility has seven (7) private bedrooms, in which five (5) bedrooms are designated for residents, one (1) room is for staff use, one (1) empty room, with no clients and two (2) full bathrooms. Smoke detectors and carbon monoxide detectors were tested and functioned properly during time of visit. LPA observed three (3) fire extinguishers that appeared to be fully charged. Last disaster drill was conducted on Sept. 19, 2024. Kitchen: The kitchen appeared clean and the appliances and fixtures functional during the time of visit. LPA observed a sufficient amount of perishable and non-perishable food at the facility; properly stored. Sharp objects and cleaning supplies are stored in a locked cabinet. . Medications are placed in a locked cabinet in the kitchen area. Bedrooms: The resident bedrooms were properly furnished with at least one chair, night stand and sufficient lighting for each resident. The bedrooms had appropriate and adequate bedding and linens such as sheets, pillowcases, mattress pads, and blankets. Bathrooms: LPA observed all bathrooms appear to be clean, properly supplied and had functional fixtures. LPA observed grab bars and non-skid mats in all bathrooms. Residents have sufficient amounts of supplies for personal hygiene. The hot water was measured within requirement of title 22 regulations. Common Areas: These included the living room and dining area. The common areas were checked for cleanliness and furniture was checked for functionality. All areas were clean, sanitary and in good repair. Surrounding Grounds (Outdoors): There was a shaded area with proper furniture for outdoor use. There are no bodies of water on the premises. LPA conducted a file review for five (5) residents between 3:15PM to 4:30PM. While reviewing the records LPA observed various forms in residents files that were incomplete and/or missing required information. Due to time constraints, LPA was unable to complete the annual visit at this time. LPA did not finish reviewing staff records or medication documentation at the time of this visit. A follow-up visit will be conducted at a later date to complete the annual inspection. Deficiency observed (refer to LIC809-D). Exit Interview Conducted. Appeal Rights and a copy of this report issued.the state’s words, verbatim · CDSS document, Nov 13, 2024
Jun 11, 2024Complaint investigation reportUnsubstantiated
Allegation investigated: Facility staff failed to obtain emergency services timely illegal eviction
At 10:15a.m. Licensing Program Analyst (LPA) Antonia Alvizar- Ettima conducted an unannounced subsequent visit to deliver the finding for the above noted allegations. LPA met with the Caregiver and explained the reason for the visit. During initial visit on 06/14/2023 at 11:10a.m. LPA conducted a physical plant tour. At 10:15AM LPA requested copies of facility documents relevant to the investigations. At 10:40AM LPA spoke with staff, Estela Avetyan via-phone because was not at the facility. At 10:50AM LPA and Karine toured the physical plant. Between 11:00AM-11:45AM, LPA interviewed staff (S1 - S3) asking questions relevant to the nature of the complaint. During Licensing Visit conducted on 06/11/2024 at 10:35a.m. LPA Alvizar-Ettima request staff and resident rosters. At 10:50a.m. LPA and Caregiver conducted a physical plan tour. Between 11:00a.m. – 12:30p.m. LPA interviewed six (6) out of six (6) residents. R1 had already passed away. Unsubstantiated At about 11:25a.m. Administrator, Lidush Avetian and Director, Estela Avetyan arrived to the facility and joined the visit. Prior to this visit on 06/10/2024 LPA reviewed R1’s facility records, including but not limited to R1’s incident and/or Death Report(s), Physician’s Report and other documents previously obtained from the facility. 1. Facility staff failed to obtain emergency services timely It was alleged that resident #1 (R1) was unresponsive and staff refused to call 911. Staff interviews reveal that R1 was receiving services from 3rd party health care provider, due to R1 participating to the Program of All-Inclusive Care for the Elderly (PACE) Program. R1’s incidental medical care services were regulated and provided by the “PACE” Medicare and Medicaid program. Facility staff was instructed by the “PACE” representatives to call them when R1 needs emergency services. However, regardless of instructions received from “PACE” they always call 911 for resident(s) if needed and at the same time, they notify residents health care providers. Facility Administrator indicated that staff never refuses to call 911. Specifically, for R1 they have called 911 several times in the past. Six (6) out of six (6) residents interviews coincided with staff information about calling emergency services as they needed. R3 indicated seeing Emergency Medical Technicians (EMT) attending R1 and walking up and down the hallway. Residents did not address any concerns about facility staff requesting timely emergency services. The information revealed from the interviews, and record review, does not support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. 2. Illegally evicted It was alleged that R1 was illegally evicted because of behavior issues. Staff interviews reveal that R1 was not evicted. Staff indicated that R1 smoked in the room and had behavioral problems. Administrator indicated that they verbally warrant R1 that violation of house rules, continuation of unacceptable behavior, and smoking in the room may bring to eviction. No written eviction notice was issued to R1. R2, who was R1’s roommate stated that they did tell R1 that it would not be a good thing to smoke in the room. Six (6) out of six (6) residents interviews revealed that staff never tried to evict them and R1 was never evicted from the facility. A review of R1’s file and other facility records, did not reveal any information to support the allegation. Based on interviews and documents review there is an insufficient information to support the allegations. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazard were noted during this visit. Exit interview is conducted and copy of report was provided to Administrator.the state’s words, verbatim · CDSS document, Jun 11, 2024 · control 31-AS-20230607163242
Feb 22, 2024Complaint investigation reportUnsubstantiated
Allegation investigated: Staff do not allow residents to possess personal belongings Staff do not maintain facility at a comfortable temperature for residents Licensee does not communicate with residents regarding their care Staff do not ensure that resident's dietary needs are met Staff speak inappropriately to residents Licensee is preventing resident from obtaining medical care Staff are not addressing a resident's behavior Facility is not providing snacks
On 02/22/2024 at 09:40 am Licensing Program Analyst (LPA), Lorena Casillas conducted an unannounced complaint visit to investigate the above stated allegations. LPA was granted entry by Staff #1 (S1). LPA met with Administrator Estela Avetyan and explained the reason for the visit. At 10:00 AM LPA Casillas conducted a physical plant tour. During the investigation, interviews and record reviews were made. LPA requested resident roster, Liability Insurance, Bond and LIC 500. LPA requested copies of pertinent information relevant to the investigation including but not limited to resident records, staff records, and copy of lunch menu. Continued on 9099-C Unsubstantiated Allegation #1: Staff do not allow residents to possess personal belongings. It is alleged staff removed Resident’s #1 (R1) portable heater due to the electricity bill. On 02/22/2024 LPA conducted interviews with the Administrator, three (3) staff, and six (6) out of eight (8) residents. LPA collected R1’s Resident Personal Property and Valuables (LIC 621) which did not list the item mentioned in this allegation. During interviews with staff it was stated that R1 purchased a portable heater but then tried to return it to the store where it was purchased, when R1 returned to the facility the portable heater was not in their possession. LPA observed that there was no portable heater in R1’s room. Interview with R1 revealed that R1 disposed of the portable heater. Interviews with residents confirmed that residents are allowed to have personal belongings that are kept in their rooms. Based on interviews and LPA's observation this allegation is deemed Unsubstantiated at this time. Allegation #2: Staff do not maintain facility at a comfortable temperature for residents. It is alleged that staff do not maintain the facility at a comfortable temperature, that facility is cold, and residents are not allowed to turn on the heater. On 02/22/2024 LPA conducted interviews with the Administrator, three (3) staff, and six (6) out of eight (8) residents. LPA conducted a physical plant walk through and checked the facility temperature. When LPA arrived at the facility, the temperature on the thermostat was 68 degrees Fahrenheit. LPA observed the central heater to start up automatically and throughout the visit the temperature was at a comfortable 73 degrees Fahrenheit. During six (6) out of eight (8) resident interviews LPA asked about the facility temperature and residents denied issues regarding the temperature in the facility. Based upon the information obtained and LPA observations this allegation is deemed Unsubstantiated at this time. Allegation #3: Licensee does not communicate with residents regarding their care. It is alleged that staff do not communicate with residents regarding their care due to a language barrier. Regarding the allegation, it was reported that a staff speak very limited English and are unable to understand instructions or requests for assistance. Interviews with staff indicated that they do speak English with an accent, but it does not hinder them from taking care of the residents. Various resident interviews indicated that staff can communicate effectively with residents and staff do provide the care that they require. LPA Casillas observed staff assisting residents with their request without any problems. Based on interviews and observation the allegation is deemed Unsubstantiated at this time. Continued on LIC9099-C Allegation #4: Staff do not ensure that resident's dietary needs are met. It is alleged that staff do not ensure that residents’ dietary needs are met. Regarding this allegation, it was reported that residents are given on the daily, half a peanut butter sandwich for lunch and that for dinner residents are given frozen pizza or a sandwich. It is alleged that staff do not provide a balanced meal for residents and that the only drink offered is water. LPA conducted interviews with the Administrator, three (3) staff, and six (6) out of eight (8) residents. According to staff and menu, breakfast is served between 7:30-9:00 a.m, lunch is served between 11:30 a.m and 01:00 p.m, and dinner is served between 4:30-6:00 p.m. At times residents do not want to eat the food offered and an alternative is offered instead. LPA toured the facility and observed two days of perishable foods and seven days stock of non-perishable foods along with fresh orange juice, milk and water. LPA collected a copy of the menu and confirmed that the food listed is available in facility stock. Based on interviews and observations this allegation is deemed Unsubstantiated at this time. Allegation #5: Staff speak inappropriately to residents. It is alleged that staff speak inappropriately to residents. Regarding the allegation, it is reported that staff tell residents to “leave them alone”. LPA conducted interviews with the Administrator, three (3) staff, and six (6) out of eight (8) residents. Interviews with the Administrator and staff revealed that no staff speak inappropriately to any residents, furthermore staff and Administrator deny ever telling residents to “leave them alone”. Interviews with residents revealed that staff do not speak to residents inappropriately, therefore this allegation is deemed Unsubstantiated at this time. Allegation #6: Licensee is preventing resident from obtaining medical care. It is alleged that Licensee is preventing residents from obtaining medical care. Regarding this allegation it is reported that staff tell residents to stop calling the ambulance for help. LPA conducted interviews with the Administrator, three (3) staff, and six (6) out of eight (8) residents. Interviews with the Administrator and staff revealed that no staff has told residents to stop calling ambulance services. Interviews with residents also confirmed that staff have not told residents to stop calling anyone for help, that they can leave facility to go to their medical appointment as they please, and they have never been denied seeking any medical attention, therefore this allegation us deemed Unsubstantiated at this time. Continued on LIC9099-C Allegation #7: Staff are not addressing a resident's behavior. It is alleged that staff are not addressing a resident’s behavior. Regarding this allegation, it was reported that R1 has been subject to outburst of behaviors from R2. R1 alleges that staff have not addressed R2’s behavior causing him to be arrested. On 02/22/2024 LPA conducted interviews with the Administrator, three (3) staff, and six (6) out of eight (8) residents. Interviews with the Administrator and staff revealed that R1 is the one causing the disturbances, with R2. Staff interviews revealed that they intervene by calling the police anytime that there is a need. Interview with residents confirmed that R1 argues with R2 and the police have had to be called often on R1 for their behavior not R2, furthermore R1 admitted to being the aggressor and that staff talk to R1 regarding his behavior, therefore this allegation is deemed Unsubstantiated. Allegation #8: Facility is not providing snacks. It is alleged that the facility is not providing snacks for residents. LPA conducted interviews with the Administrator, three (3) staff, and six (6) out of eight (8) residents. According to the staff and menu, breakfast is served between 8:00-8:30 a.m, lunch is served between 11:30 a.m and 12:30 p.m, and dinner is served between 4:30-6:00 p.m., all residents are offered snacks in between meals at 10:00 am, 2:00 pm and 7:00 pm. At times residents do not want to eat the snacks provided and an alternative is offered instead. LPA toured the facility and observed two days of perishable foods and seven days stock of non-perishable foods, the pantry was observed to have a variety of snacks for residents to eat. LPA collected a copy of the menu and confirmed with staff and residents that snacks are available to residents. Based on interviews and observations this allegation is deemed Unsubstantiated at this time. No citations issued at this time. Exit interview conducted. A copy of this report was given to Administrator.the state’s words, verbatim · CDSS document, Feb 22, 2024 · control 31-AS-20240213083051
Feb 20, 2024Complaint investigation reportSubstantiated
Allegation investigated: Staff cashed a resident's social security check who does not live at the facility anymore
At 9:45 a.m. on 02/20/2024, Licensing Program Analysts (LPAs) Nicholas Reed and Raymond Comer conducted an unannounced complaint visit. LPAs met with Staff #1 (S1) and disclosed the reason for the visit. S1 and LPAs called the licensee at approximately 10:10 a.m. and disclosed the reason for the visit. To investigate the allegation above, LPAs interviewed five (05) out of five (05) residents and two (02) out of two (02) staff between 10:00 a.m. and 11:30 a.m., requested records pertinent to the investigation at 11:15 a.m. including but not limited to the staff list, resident list, admission agreement, medical assessment, and care plan, and toured the facility at 10:00 a.m. Regarding the allegation ”Staff cashed a resident's social security check who does not live at the facility anymore” it was alleged that Resident #1 (R1) was missing their Social Security check for the month of October 2023. When R1 spoke with Social Security, they were informed it had been cashed. Substantiated S1 and the licensee stated they did not know of any attempts of R1 to contact the facility regarding a refund. Based on interviews, the facility is willing to refund R1’s check and was not aware of any attempted phone calls requesting a refund. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. No immediate health and safety hazards were observed during this visit. Exit interview conducted. Appeal rights discussed. Copy of report provided. R1 left the facility on or prior to 09/25/2023. Interview the administrator of R1’s new facility at 8:30 a.m. today revealed R1 had spoken with Social Security and has been unable to pay rent at the new facility since October of 2023. Interview with the licensee today at 10:30 a.m. revealed that the facility had mistakenly cashed R1’s check for the month of October 2023. The licensee agreed to take all necessary action to reimburse R1. Based on interviews, the facility cashed R1’s check after they were no longer a resident. Therefore, the allegation is deemed SUBSTANTIATED at this time. Deficiency is cited on the attached LIC 9099-D page. No immediate health and safety hazards were observed during this visit. Exit interview conducted. Appeal rights discussed. Copy of report provided.the state’s words, verbatim · CDSS document, Feb 20, 2024 · control 31-AS-20240212094252
From the deficiency page — Deficiency type: Type B · Section cited: CCR 87468.1(a)(3) · Plan of correction due date: Mar 1, 2024
87468.1 Personal Rights of Residents in All Facilities (a) Residents... shall have all of the following personal rights: (3)To be free from... withholding residents’ money This requirement is not met as evidenced by: Based on interviews, the licensee did not comply with the section cited above in (01) out of (06) residents which poses a potential Health, Safety, or Personal Rights risk to persons in care.the state’s words, verbatim · CDSS document, Feb 20, 2024
Plan of correction: Licensee has agreed to reimburse the resident by refunding the October 2023 check to the Social Security Administration by the POC due date.
20231 state visit · 1 document
Nov 15, 2023Facility evaluation reportRoutine visitReport on file
Type of visit: Required - 1 Year
On 11/15/2023 at 8:30 AM, Licensing Program Analyst (LPA) Christopher Alemoh conducted an unannounced Required – Annual Continuation Inspection and met with Karine Charchoghlyan, Caregiver. LPA contacted Administrator Lidush A. she was unavailable due to a doctors appt. LPA continued visit with designee Karine .C. Seven (7) residents and two (2) staff were present during this inspection. The home consists of 1 floor level with: 1 staff room, 6 resident rooms, 2 restrooms, kitchen, dining room, and laundry room. The administrator accompanied LPA inside and outside the facility during this inspection. Outside grounds were toured and no bodies of water were observed. Walkways around the home were clear of hazards. Resident bedrooms had the required furniture, bed linens and closet/drawer space to accommodate each resident comfortably. There are no security bars or weapons on the premises. All windows have screens. Resident bathrooms were checked. Toilets and water faucets worked properly, grab bars were secure, shower was free of mold/mildew and a non-skid mat was in place, hot water temperature properly measured between. Facility has two (2) restrooms both located in the middle hallway. LPA observed Restroom #1 temp measured at 106.2-107F. Restroom #2 temp measured at 108F. Resident bath towels, toiletries and personal hygiene supplies were adequately stocked. hand washing signs posted and visible. Laundry Room is in an alcove in the middle hallway both washer and dryer are in good working order. All chemicals and solutions are stored above the appliances locked and secured in a cabinet. Common areas were clean and clear of hazards, doorways were free of obstructions. (Contd From 809) LPA toured the kitchen area and observed a two-day supply of perishable and a seven-day supply of non-perishable food. Knives and toxics were kept in locked storage cabinet. First Aid kit was available. One fire extinguisher was observed in the kitchen area. A second fire extinguisher is located near the entryway by the front door. Both extinguishers were serviced on. LPA tested all carbon monoxide detectors and smoke detector located in the kitchen area. Both devices were functional. LPA observed that all bedrooms and hallways are equipped with a carbon monoxide and smoke detector. Four (4) staff records were reviewed, 4 out of 4 staff records had current first aid certificates and had required criminal record clearances or criminal record exemptions. Nine (9) resident records were reviewed and, 9 out of 9 client records had Admission Agreements, Medical Assessments, Pre-appraisals (or Reappraisals) and/or Needs & Services Plans. An exit interview was conducted, Plans of Corrections were reviewed and developed with the Licensee. A copy of this report and appeal rights were discussed and left with Caregiver Karine Charchoghlyan.the state’s words, verbatim · CDSS document, Nov 15, 2023
Earlier years2021 to 2023 · 9 documents
20231 state visit · 2 documents
Jan 26, 2023Complaint investigation reportUnsubstantiated
Allegation investigated: . Facility staff gave resident medication to sedate them 2. Facility staff did not report resident's hospitalization to resident's family 2. Facility phone is non operational
Licensing Progam Analyst (LPA) Tuesday Cabiness conducted an initial complaint investigation, pertaining to the allegtions mentioned above. LPA met caregiver Kara Charchaoglyan and informed her the reason of the visit. Licensee Lidush Avetian arrived at the facility at 11:40am, but was not feeling well and sick, and left the facility. The following was determined: Allegation # 1: On 01/25/2023 and 01/26/203 from various times between 9am to 2pm, LPA interviewed the complainant and attempted to interview a witness pertaining to the allegations. LPA was not succesful with interviewing the witness. During today's visit, from 10am to 230pm, LPA interviewed residents, staff, resident #1 (R1), and obtained documentation pertaining to the complaint. It was reported (R1) often appears to be overly medicated and sedated during visits unnannounced. During today's visit, LPA interviewed R1, who reported the reason why R1 appears to be incoherent. Although it was reported that R1 appears to be overly medicated, LPA was not able to interview the witness and there was no mandated reporting report (SOC341) submitted or cross reported to Licensing regarding the concerns of R1 appearing to be overly medicated and incoherent Unsubstantiated During today's interviews, all residents reported, they receive medication on time by staff on duty. LPA reviewed medication records and there appeared to be no issues or concerns during today's visit. Therefore, based on interviews and records reviewed, LPA had insufficient evidence to corroborate the allegation, and it is UNSUBSTANTIATED at this time. Allegation # 2: Facility staff did not report resident's hospitalization to resident's family. On 01/25/2023 and 01/26/203 from various times between 9am to 2pm, LPA interviewed the complainant and attempted to interview a witness pertaining to the allegations. LPA was not successful with interviewing the witness. On 01/26/2023, from 10am to 230pm LPA interviewed resident #1 (R1), other residents, staff, and conducted a physical plant inspection. It was reported to LPA by R1, R1 has not been hospitalized in a long time, and does not remember the last time. Staff reported to LPA, that R1 has not been hospitalized for about a year, and LPA reviewed incident reports, and there was no documentation pertaining to R1. Therefore, LPA has insufficient evidence to corroborate the allegation, and based on interviews, and it UNSUBSTANTIATED at this time. Allegation # 3: Facility phone is non-operational. On 01/25/2023 and 01/26/203 from various times between 9am to 2pm, LPA interviewed the complainant and attempted to interview a witness pertaining to the allegation. LPA was not successful with interviewing the witness. On 01/26/2023, from 10am to 230pm, LPA interviewed residents, staff, and conducted a physical plant inspection. It was reported to LPA by the complainant, that the allegation facility phone is not operational was incorrect, and a mistake, but wanted Licensing to be aware, that there are times when staff hang up or do not answer the phone in a timely manner. During today's visit, LPA called the facility phone, it was answered by caregiver Kara, and during the visit, LPA overheard several times, facility phone ringing and being answered by staff. Therefore, based on observations and interviews, the allegation is UNSUBSTANTIATED.the state’s words, verbatim · CDSS document, Jan 26, 2023 · control 31-AS-20230120123514
Jan 26, 2023Facility evaluation reportCase Management - DeficienciesDeficiency pages: Type A, Type B
Type of visit: Case Management - Deficiencies
Licensing Program Analyst (LPA) Tuesday Cabiness conducted an initial visit, in conjunction to complaint control # (31-AS-20230120123514). As LPA conducted a physical plant inspection, LPA observed the facility is once again over capacity and has (11) residents in the facility, when the they are licensed for (10). LPA attempted to contact the designee , who is the daughter of the facility Estella Avetyan, who did not answer and was not available. According to caregiver Kara, the Licensee Lidish Avetian will not able to come due to car issues. LPA has documented and cited facility on a previous visits, dated 09/13/2022 for being over capacity. The facility was cited and issued a civil penalty, and was corrected, due to the fact, the residents were removed in a timely manner. On June 06/03/2022, LPA Wendell Smith conducted and completed a complaint investigation, with control # 31-AS-20220601123035, in regards to the facility being over capacity with (13) residents. A deficiency and citation was issued. During today's visit, the facility is once again, over capacity and Administration is not contacting LPA to discuss the concerns, during today's complaint investigation. At 11:40am, the Licensee Lidish Avetian arrived to the facility and informed LPA she was not feeling well and was sick. Licensee had a mask, but LPA was not comfortable interviewing, due to the Licensee's current condition. At this time, an additional citation will be issue, and LPA will request for a NCC (Non-Conference Conference) with management to address the concerns of the facility. During interviews, it was disclosed to LPA, that the facility continues to lock the front gate and residents are not allowed to leave at there free will. This issue has been raised and discussed with both the designee and Licensee regarding the personal rights violation. At this time, LPA has determined, the facility continues to be in non-compliance and NCC (Non-compliance Conference) is now warranted. Citations and civil penalties will be issued for over capacity. Personal rights citation will also be issued.the state’s words, verbatim · CDSS document, Jan 26, 2023
From the deficiency page — Deficiency type: Type A · Section cited: CCR 87204(a) · Plan of correction due date: Jan 27, 2023
Limitations-Capacity and Ambulatory Status-A licensee shall not operate a facility beyond the conditions and limitations...including specification of the maximum number of persons who may receive services at any one time. This requirement is not met as evidenced by: Based on observation, and interviews facility has thirteen residents which is more than the ten residents the facility is licensed for which poses an immediate health and safety issue for all residents in care.the state’s words, verbatim · CDSS document, Jan 26, 2023
Plan of correction: Caregiver and Licensee was informed that the facility is over capacity and there is needs to be a plan in place by 01/27/2023 to be in compliance pertaining to capacity.
From the deficiency page — Deficiency type: Type B · Section cited: CCR87468.1(a)(6) · Plan of correction due date: Feb 2, 2023
(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (6) To leave or depart the facility at any time and to be not locked into any building, or facility premises by day or night. Based on interviews, residents disclosed to LPA, the facility continues to lock the front gate and not allow them to leave. This is a potential health and safety risk to residents in care.the state’s words, verbatim · CDSS document, Jan 26, 2023
Plan of correction: Licensee has until the POC date to develop a plan to ensure how residents are allowed to leave the facility freely and not be locked inside the facility day and night.
20225 state visits · 6 documents
Oct 31, 2022Facility evaluation reportRoutine visitReport on file
Type of visit: Required - 1 Year
Licensing Program Analyst (LPA) Tuesday Cabiness conducted an unannounced infection control inspection/visit. Upon arriving, LPA was greeted by caregiver Kara Charchaogalyan, who allowed LPA to enter the facility; she was informed the reason of the visit. There have not been any active or past COVID cases at the facility, and staff and residents have been vaccinated. The current census is (10). LPA observed the visitors sign in sheet and cleaning table, with hand sanitizer. Licensee Lidush Avetian was contacted, but not able to attend the inspection. She was informed the reason of the visit. . The physical plant infection control inspection began with the caregiver Kara, who escorted LPA throughout the facility. The facility has (7) private bedrooms; with (1) room for staff, and (1) empty room, with no clients, that will be used for isolation if needed for COVID clients. All bedrooms were properly furnished, and beds were (6) feet apart. The common areas were observed to be clean, including bathrooms, with soap and towels, and hand washing signs visually posted. Kara reported to LPA, currently there are only (4) clients that are vaccinated, and the remaining (10) refused. All staff, including Administrator and Licensee are vaccinated; no-one has received the booster. Facility has documentation of all vaccination records and other pertinent information pertaining to COVID-19, in staff and resident files. Clients are enrolled with the agency PACE, who provide day program services and transport for medical appointments, etc, ensure clients are weekly tested for COVID. Facility will continue to practice, all new employee hires and new resident admits, will be properly screened, and provided a negative COVID test, prior to entering the facility. The designated infection control lead continues to be the Administrator Stella Avetyan. The facility does not have staffing issues, due to having a plan in place. Chemicals, cleaning supplies, paper products were observed and locked and secured. Licensee informed LPA that they continue to implement the best practices for their facility, which has kept them COVID-19 free, since the beginning of the pandemic. The facility is aware to report any changes with residents and staff to Licensing and there LPA, pertaining to positive COVID-19 cases. Exit interview was conducted and copy of report provided.the state’s words, verbatim · CDSS document, Oct 31, 2022
Sep 13, 2022Facility evaluation reportCase Management - DeficienciesDeficiency pages: Type A, Type B
Type of visit: Case Management - Deficiencies
Licensing Program Analyst (LPA) Tuesday Cabiness conducted an unannounced case management visit, in regards to information obtained: the facility continues to be over capacity; residents are being out locked out of the facility, and a camera is located in a resident's room. Previously, LPA conducted a case management on 05/28/2022, in regards to delivering a complaint, for control # 31-AS-20210903103926. During that visit, LPA observed the structure of the facility, had been altered, and an additional room had been added to the facility. LPA also observed during that visit, the facility was over capacity and had (13) residents. On June 06/03/2022, LPA Wendell Smith conducted and completed a complaint investigation, with control # 31-AS-20220601123035, in regards to the facility being over capacity with (13) residents. A deficiency and citation was issued. LPA T. Cabiness received information regarding the facility, and today's visit was to address the issues and concerns. From 1245pm to 315pm, LPA conducted a physical plant inspection and interviewed resident and staff. LPA visually observed and counted (11) residents. LPA also observed a camera installed in the altered room. LPA interviewed residents, and it was reported the facility continues to lock the front gate, and residents are not allowed to leave freely, and staff have to open the front door in order for them to exit the front gate. This is a personal rights violation and citation will be issued today. Licensee Lidish Avetian and Co-Administrator Estella Avetyan arrived to the facility at 130pm. LPA discussed the concerns and citations during today's visit. LPA will discuss with management regarding the alteration of the facility and not obtaining a proper fire clearance, as well submitting the proper documents to Licensing for the alteration, such as a new facility sketch and building permits. This is an immediate heath and safety risk to residents in care. Exit interview, appeal rights, and copy of report will be emailed. Licensee maybe contacted for possible non-compliance plan (NCC) due to the serious citations and deficiencies that have been issued.the state’s words, verbatim · CDSS document, Sep 13, 2022
From the deficiency page — Deficiency type: Type A · Section cited: CCR 87204(a) · Plan of correction due date: Sep 14, 2022
Limitations-Capacity and Ambulatory Status-A licensee shall not operate a facility beyond the conditions and limitations...including specification of the maximum number of persons who may receive services at any one time. This requirement is not met as evidenced by: Based on observation and interviews facility has thirteen residents which is more than the ten residents the facility is licensed for which poses an immediate health and safety issue for all residents in care.the state’s words, verbatim · CDSS document, Sep 13, 2022
Plan of correction: Co-Administrator Estella Avetyan will contact LPA on 09/14/2022 regarding the plan to relocate (1) client from the facility. Facility must be in compliance by the POC date...09/14/2022
From the deficiency page — Deficiency type: Type B · Section cited: CCR87468.1(a)(6) · Plan of correction due date: Sep 27, 2022
Personal Rights of Residents in All Facilities . (a)Residents...shall have all of the following personal rights...(6)To leave or depart the facility at any time and to not be locked into any room, building, or on facility premises by day or night. This requirement was not, evidenced by, based on interviews and today's visit, the facility continues to lock the inside knob of the front gate, and residents can-not leave. This is a potential health and safety risk to residents in care.the state’s words, verbatim · CDSS document, Sep 13, 2022
Plan of correction: Administrators will develop a system for residents to be able to leave the front gate freely without it being locked. Residents will either be provided a front key to eave, or the facility must implement a better plan so that resident's personal rights are not violated.
From the deficiency page — Deficiency type: Type B · Section cited: CCR 87468.1(a) · Plan of correction due date: Sep 20, 2022
Personal Rights of Residents in All Facilities (a)Residents in all residential care facilities for the elderly shall have all of the following personal rights:(1) to be accorded dignity in their... personal This requirement was not met, evidenced by, the newly installed bedroom has a camera inside the resident's room. This is a potential health and safety risk to residents in care.the state’s words, verbatim · CDSS document, Sep 13, 2022
Plan of correction: Administrators will remove the camera inside the newly built room in the facility.
Jun 3, 2022Complaint investigation reportSubstantiated
Allegation investigated: Facility is operating beyond the terms and conditions of the license
Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced complaint visit to investigate the allegation above. LPA met with facility staff and explained the reason for this visit. It is alleged that the facility now has thirteen residents which is three over the capacity of ten residents the facility is allowed to have. LPA conducted a physical plant tour at approximately 10:40-10:50am. LPA observed there to be seven bedrooms with thirteen residents. Upon entry to the facility staff when asked how many residents they had stated they had thirteen residents at the facility. Staff stated five residents came from facility named ROYALTY ASSISTED LIVING II, 197609666 which the owner of this facility also owns. Staff stated that ROYALTY ASSISTED LIVING II was going to close and that's why the residents were brought to this facility. Based on the information obtained through observation and interview this allegation is deemed Substantiated. Deficiency cited on LIC 9099 D. Exit Interview conducted. Substantiatedthe state’s words, verbatim · CDSS document, Jun 3, 2022 · control 31-AS-20220601123035
From the deficiency page — Deficiency type: Type A · Section cited: CCR 87204(A) · Plan of correction due date: Jun 6, 2022
Limitations-Capacity and Ambulatory Status-A licensee shall not operate a facility beyond the conditions and limitations specified on the license, including specification of the maximum number of persons who may receive services at any one time. This requirement is not met as evidenced by: Based on observation and interviews facility has thirteen residents which is more than the ten residents the facility is licensed for which poses an immediate health and safety issue for all residents in care.the state’s words, verbatim · CDSS document, Jun 3, 2022
Plan of correction: Administrator stated that three of the residents will be relocated by plan of correction due date and will submit a capacity increase by next week.
May 28, 2022Complaint investigation reportUnsubstantiated
Allegation investigated: . Financial Abuse 2. Staff did not safeguard residents belongings
Licensing Program Analyst (LPA) Tuesday Cabiness conducted a subsequent visit and met with caregiver Kara Charachaogalyan and informed her the reason of the visit. Both Administrators Estella and Lidush Avetian, were notified via cellphone and informed the reason of the visit. The following finding was determined: Allegation #1: Financial Abuse: On September 10, 2021 and October 11, 2021, from 11am to 4pm, at various times, LPA conducted interviews with the complainant, staff, and residents at the facility. LPA also reviewed documents pertaining to the complaint. It was alleged, resident # 1 (R1) did not receive the personal & incentive (P&I) monthly allowance, in the amount of $138.00, for the month of August 2021. According to the interviews and documentation reviewed, R1 could not recall if R1 received the monthly stipend in the amount of $138.00 for the month of August. Documentation reviewed revealed, R1 received and signed for the money. Unsubstantiated Therefore, LPA does not have sufficient evidence to prove the allegation “Financial Abuse”, and the allegation is UNSUBSTANTIATED at this time. Allegation # 2: Staff did not safeguard residents’ belongings: On September 10, 2021 and October 11, 2021, from 11am to 4pm, at various times, LPA conducted interviews with the complainant, staff, and residents at the facility. LPA also reviewed documents pertaining to the complaint. It was alleged, that when staff relocated R1 to another facility, R1’s personal belongings, such as clothing and electronic tablet was missing. On September 10, 2021, during the initial visit of the investigation, LPA interviewed R1, and observed the electronic tablet, that was alleged to be missing. According to R1, when R1 relocated back to the original placement, it was accidentally left at the previous relocation, but was given back to R1. LPA also observed clothing in R1’s clothing. LPA asked R1, if any clothing was left behind, and R1 stated, “no”, all the belongings in the closet were counted for. Although, it was alleged, “Staff did not safeguard residents’ belongings”, LPA did not have enough evidence to prove the allegation, therefore it is UNSUBSTANTIATED at this time. Allegation # 2: Resident's healthcare provider was not notified of change in facility. Allegation # 1: Resident was involuntarily transferred to another facility. On September 10, 2021 and October 11, 2021, from 11am to 4pm, at various times, LPA conducted interviews with the complainant, staff, and residents at the facility. LPA also reviewed documents pertaining to the complaint. R1 participates in PACE (Program of All Inclusive Care for the Elderly). They provide services for R1, such as health care and insurance coverage, as well as services provided by doctors and nurses. Information reviewed, determined that when R1 was transferred to the facility in Granada Hills, the facility did not notify PACE, and that facility was out of there service area, and R1’s services were in jeopardy of being discontinued. The facility was to notify PACE of any changes or information pertaining to the client. Therefore, the allegation “Resident's healthcare provider was not notified of change in facility, is SUBSTANTIATED. This poses a potential health and safety risk to residents in care.the state’s words, verbatim · CDSS document, May 28, 2022 · control 31-AS-20210903103926
From the deficiency page — Deficiency type: Type B · Section cited: CCR 87224(a) · Plan of correction due date: Jun 10, 2022
Eviction Procedures. The licensee may, upon thirty (30) days written notice to the resident, evict the resident for nonpayment of the rate for basic services...failure to comply with the general policies of the facility development of a need not previously identified, and/or a change of use of the facility. This requirement was not met, evidenced by: through interviews R1 was relocated to another facility, and staff did not follow proper procedures. This poses a a potential health and safety risk to residents in care.the state’s words, verbatim · CDSS document, May 28, 2022
Plan of correction: Administrator has AGREED to submit in writing that they have read eviction procedures regulations, and will ensure that they will follow proper procedures when relocation residents from facility to facility.
From the deficiency page — Deficiency type: Type B · Section cited: CCR 87468.1 · Plan of correction due date: Jun 10, 2022
Personal Rights of Residents in All Facilities: (a) Residents in all residential care facilities...shall have all of the following personal rights: (8) To have their representatives regularly informed by the licensee of activities related to care or services, including ongoing evaluations, as appropriate to their needs. This requirement was not met, evidenced by: Facility relocated R1 without notifying R1's represetnatives. This poses a potential health and safety risk to residents in care.the state’s words, verbatim · CDSS document, May 28, 2022
Plan of correction: Administrator has AGREED to submit in writing that they have read eviction procedures regulations, and will ensure in writing, that they will follow proper procedures for residents, such as notifying the appropriate representative, rather it's family, or any other individual (case manager, SW, or agency that represents the resident).
May 28, 2022Facility evaluation reportCase Management - DeficienciesDeficiency pages: Type A
Type of visit: Case Management - Deficiencies
Licensing Program Analyst (LPA) Tuesday Cabiness conducted a case management visit, in conjunction with delivering the final report for complaint control # 31-AS-20210903103926. During the visit, LPA observed the structure of the facility to be altered. According to the caregiver, Kara, who confirmed to the LPA the facility had been changed and an additional room was added to the facility. LPA inquired how many residents were currently at the facility, and it was confirmed that the facility had (13) residents at the time of the visit. The capacity is 10; and the facility is over capacity. An immediate civil penalty of $500 will be issued, due to being over capacity and not having a fire clearance for having the amount of residents in the facility. LPA will also issue a citation for facility not notifying Licensing regarding the alteration of the facility and not obtaining a proper fire clearance, as well not submitting the proper documents to Licensing for the alteration, such as a new facility sketch and building permits. Administrator was also informed that they need to submit in writing there intention and future plans for the extra room that were added to the facility. Building permits also need to be submitted to LPA within (5) business days (due June 07, 2022). LPA spoke to both Administrators, Estella and Lidush Avetian, via cellphone, regarding the citations and civil penalty that was issued during today's visit. Both could not be present, and requested that caregiver Kara sign documents, and email them to Administrator. Exit interview, appeal rights, and copy of report will be emailed.the state’s words, verbatim · CDSS document, May 28, 2022
From the deficiency page — Deficiency type: Type A · Section cited: CCR 87202(a) · Plan of correction due date: May 29, 2022
All facilities shall maintain a fire clearance approved by the city, county, or city and county fire department, or district providing fire protection services, or the State Fire Marshal. Prior to accepting or retaining any of the following types of persons...the applicant or licensee shall notify the licensing agency..This requirement was not met, evidenced by, LPA observed (13) residents at the facility with only having a capacity for (10). This is an immediate health and safety risk to residents in care.the state’s words, verbatim · CDSS document, May 28, 2022
Plan of correction: Administrator has AGREED to notify LPA by 05/29/2022, informing LPA how she will relocate the (3) residents that are at the facility.
From the deficiency page — Deficiency type: Type A · Section cited: CCR87305(a) · Plan of correction due date: May 29, 2022
Alterations to Existing Building or New Facilities (a) Prior to construction or alterations, all facilities shall obtain a building permit. This requirement was not met, evidenced by: LPA observed the facility had been altered and the facility did not provide the building permits or new facility sketch to LPA. This is an immediate health and safety risk to residents in care.the state’s words, verbatim · CDSS document, May 28, 2022
Plan of correction: Adminstrator (Estella) has AGREED to contact LPA regarding the building permits by POC date. Further, the Administrator will obtain a proper fire clearance, new facility sketch, and submit documentation to Licensing regarding future plans of what the added room will be used for, and submit copies of the building permits to LPA with (5) days of today's date.
Feb 8, 2022Complaint investigation reportUnsubstantiated
Allegation investigated: Lack of Supervision
Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced complaint visit to investigate the allegation above. LPA met with facility staff and explained the reason for this visit. LPA spoke with the administrator by telephone and explained the reason for this visit. It is alleged that resident #1 (R1) was not properly supervised based on R1 being found outside of the facility passed out and having to be transported to the hospital. Upon entry to the facility LPA conducted a physical plant walk through from 10-10:15am to ensure no immediate health and safety issues. LPA conducted an interview with facility staff from 10:15-10:45am. LPA reviewed R1's facility file and obtained copies of pertinent information from 10:45-11:30am. LPA interviewed R1 from approximately 11:30-12:15pm regarding the allegation. LPA also interviewed R1's family member by telephone. Interviews and a review of R1's facility file indicate that R1 is able to leave the facility unassisted. On 2/2/22 R1 was outside of the facility when they passed out and had to be transported to the hospital. Facility thought that R1 went to visit their family which R1 does frequently. Based on the information obtained through interviews and review of R1's facility file this allegation is deemed Unsubstantiated at this time. Exit interview conducted. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 8, 2022 · control 31-AS-20220204094227
20211 state visit · 1 document
Oct 11, 2021Facility evaluation reportRoutine visitReport on file
Type of visit: Required - 1 Year
Licensing Program Analyst (LPA) Tuesday Cabiness arrived at the facility 130pm to conduct an unannounced infection control inspection/visit. Upon arriving, LPA was greeted by caregiver Kara Charchaogalyan, who allowed LPA to enter the facility; she was informed the reason of the visit. There have not been any active or past COVID cases at the facility, and staff and residents have been vaccinated. The current census is (8). LPA temperature was taken, and LPA observed the visitors sign in sheet and cleaning table, with hand sanitizer. LPA observed staff to have full mask covering. COVID-19, CDC, Department of Public Health, and Licensing postings on the walls throughout the facility. Licensee Lidush Avetian arrived at 230pm. The physical plant infection control inspection began with the caregiver Kara, who escorted LPA throughout the facility. The facility has (7) private bedrooms; with (1) room for staff, and (1) empty room, with no clients, that will be used for isolation if needed for COVID clients. All bedrooms were properly furnished, and beds were (6) feet apart. The common areas were observed to be clean, including bathrooms, with soap and towels, and hand washing signs visually posted. The food supply met Licensing requirements. LPA conducted a mitigation plan review with the Licensee, to obtain information on how the facility has implemented the department's mitigation plan. The Administrator reported to LPA, the facility has documentation of all vaccination records and other pertinent information pertaining to COVID-19, in staff and resident files. Clients are enrolled with the agency PACE, who provide day program services and transport for medical appointments, etc, ensure clients are weekly tested for COVID. Everyone that leaves the facility, is screened once they return with temperature check and must wash their hands. All new employee hires and new resident admits, will be properly screened, and provided a negative COVID test, prior to entering the facility. Licensee reported the Administrator receives the departmental emails and continues to provide and conduct training to staff in relation to COVID-19. There is currently no paid sick leave policy in place. LPA discussed with the Licensee, that even though, everyone in the facility has been vaccinated, there needs to be a sick leave policy in place for staff, that is flexible and not punitive. The Licensee informed LPA that she would begin to develop a policy and discuss with staff. The designated infection control lead is the Administrator Stella Avetyan. The facility does not have staffing issues, due to having a plan in place. PPE supplies were inspected, and supplies are kept at a storage unit, location in the back of the facility. Chemicals, cleaning supplies, paper products were observed and locked and secured. Licensee informed LPA that they continue to implement the best practices for their facility, which has kept them COVID-19 free. The facility is aware to report any changes with residents and staff to Licensing and there LPA, pertaining to positive COVID-19 cases. Exit interview was conducted and copy of report provided.the state’s words, verbatim · CDSS document, Oct 11, 2021
9 of 10 beds were occupied at the November 15, 2024 state visit — a count on that day, not an opening.
License holder
Agape Elderly Assisted Living Corp., licensed since 2016.
The state’s totals for this licenseSince 2016, as the state’s facility page counts them
- State visits on file
- 23
- Total complaints
- 9
- Substantiated allegations
- 4
- Type A citations
- 1
- Type B citations
- 3
These are the state’s own totals for this license since 2016, per CDSS records. The state counts them apart from the documents above, and they can differ from what those documents show; the documents say what each visit found. One complaint can contain several allegations.
Compare with homes the same size
| This home | Typical | |
|---|---|---|
| Type A citations | 1 | 0 |
| Type B citations | 3 | 0 |
| Substantiated allegations | 4 | 0 |
| Total complaints | 9 | 1 |
“Typical” is the statewide median for licensed homes this size. It does not adjust for years licensed, and older licenses have had more visits and reports. The median is across the 327 licensed mid-size homes (7–15 beds) in the state record. The figures compared are the state’s totals, not the documents.
What the state’s words mean
CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents stand in their place.
Frequently asked questions
A citation does not make a home unsafe, and an empty file does not make a home good.
Quick answers about Royalty Assisted Living
Is Royalty Assisted Living licensed?
The state lists this license as “Licensed,” per CDSS records as of October 26, 2026.
How many residents is Royalty Assisted Living licensed for?
10 residents — a mid-size home, per CDSS records as of October 26, 2026.
Has Royalty Assisted Living been cited?
1 Type A and 3 Type B citations since 2016, per CDSS records as of October 26, 2026. Those records count 23 state visits over the same years.
Is Royalty Assisted Living still open?
This license was on the CDSS roster as of November 10, 2026.
What does Royalty Assisted Living cost?
$4,300 a month to start is a Covelight estimate, likely $3,350–$5,650. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”
Covelight’s estimate starts from the rates 12 homes with 7 to 49 beds and similar homes within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.
Among 232 other homes of a similar licensed size across Los Angeles County that publish a starting rate, the middle half runs $4,000 to $6,151 a month, and the middle figure is $5,000 (n = 232 other homes publishing a starting rate).
Each of those is a home’s own published figure, gathered on its own date between September and October 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.
A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.
The price is made in the phone call. Nothing here is a quote, an offer or a discount.
A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.
Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.
Does Royalty Assisted Living take Medi-Cal?
On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated October 1, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
Who holds the license?
The license is held by Agape Elderly Assisted Living Corp., per CDSS records as of October 26, 2026.
Is there a hospital nearby?
Pacifica Hospital of the Valley is 2.3 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.
Can Royalty Assisted Living keep a resident on hospice?
Hospice care is approved on this license, covering up to 2 residents, per CDSS records as of October 26, 2026.
Royalty Assisted Living license and inspection record
- Name on the license: “ROYALTY ASSISTED LIVING”, per the CDSS roster as of May 25, 2025.
- License #197609001. The state lists this license as “Licensed,” per CDSS records as of October 26, 2026.
- Licensed for 10 residents — a mid-size home, per CDSS records as of October 26, 2026.
- Licensed to Agape Elderly Assisted Living Corp., per CDSS records as of October 26, 2026.
- First licensed in 2016, per CDSS records as of October 26, 2026.
- 23 state inspection visits since 2016, per CDSS records as of October 26, 2026.
- 1 Type A and 3 Type B citations on file since 2016, per CDSS records as of October 26, 2026. The same records count 23 state visits in that period.
- 9 complaints and 4 substantiated allegations on file since 2016, per CDSS records as of October 26, 2026. One complaint can carry several allegations.
- The most recent state visit on file is March 14, 2026, per CDSS records as of October 26, 2026.
California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗
Nearby
Other homes nearby
Licensed homes near this one in Los Angeles County, most information on file first. Every listed home appears on the same terms.
- Map
Estimated starting rate
$4,450 a month to start
Covelight estimate · likely $3,650–$5,500On the state record
- Wheelchair: on the state record
- Dementia: on the state record
- Hospice: on the state record
- Bedridden: on the state record
- Map
Estimated starting rate
$4,450 a month to start
Covelight estimate · likely $3,650–$5,500On the state record
- Wheelchair: on the state record
- Dementia: on the state record
- Hospice: on the state record
- Bedridden: on the state record
- Map
Estimated starting rate
$4,450 a month to start
Covelight estimate · likely $3,650–$5,500On the state record
- Wheelchair: on the state record
- Dementia: on the state record
- Hospice: on the state record
- Bedridden: on the state record
- Map
Estimated starting rate
$4,050 a month to start
Covelight estimate · likely $3,350–$5,000On the state record
- Wheelchair: on the state record
- Hospice: on the state record
- Bedridden: on the state record
- Map
Estimated starting rate
$4,400 a month to start
Covelight estimate · likely $3,600–$5,400On the state record
- Wheelchair: on the state record
- Dementia: on the state record
- Hospice: on the state record
- Bedridden: on the state record
- Map
Estimated starting rate
$4,150 a month to start
Covelight estimate · likely $3,400–$5,150On the state record
- Wheelchair: on the state record
- Dementia: on the state record
- Hospice: on the state record
- Bedridden: on the state record
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