Age Well Assisted Living Facility is a residential care home for the elderly (RCFE) in Van Nuys, Los Angeles County, California — state license #197608986, with a licensed capacity of 6, listed as closed, agency initiated in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 73 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated March 30, 2026 — published below in full, verbatim and unscored.

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Age Well Assisted Living Facility

The state record lists this licence as “Closed, Agency Initiated”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.

No photo on file yet

No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.

Residential care home for the elderly (RCFE) · Small home, 6 residents · Van Nuys, CA · Los Angeles County
Closed in state recordWheelchairMemory careHospiceBedridden
No openings reportedBeds change hands in days · we confirm by phone before any referral
License #197608986, held since 2016 · read from the California state record on August 2, 2026 ·See on State Site →
15149 Sylvan Street · Van Nuys, Los Angeles County
Phone
(818) 666-1665
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →

Wheelchair / non-ambulatoryApproved for 6 residents
Dementia / memory careVerified in record
Hospice careApproved for 4 residents
Bedridden careApproved for 1 resident

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. 6 NON-AMBULATORY OF WHICH 1 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 4.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2021, the state has visited this home 80 times and filed 73 documents. The most recent is a complaint investigation report, dated March 30, 2026.

Most recent state visit
March 30, 2026
Occupancy at the October 16, 2025 visit
2 of 6 beds

The state's published file for this home includes 21 documents with transcribed findings, dated December 6, 2021 to October 16, 2025. 21 of the 21 carry the state's recorded outcome word: “Substantiated” (17), “Unfounded” (1), “Unsubstantiated” (3). 21 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 21 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 60 of 73 documentsFull record on the state’s site →
20266 state visits · 8 documents
Mar 30, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 30, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 11, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 28, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 28, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 16, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 12, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 5, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202527 state visits · 37 documents
Dec 30, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 19, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 19, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 19, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 11, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 1, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 20, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 18, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 12, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 3, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 31, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 31, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 27, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 22, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 20, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 16, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff did not provide adequate food service for resident Staff did not ensure that resident's hygiene needs were met Staff confined resident to their room Staff yelled at resident

Licensing Program Analysts (LPA's) Brian Balisi and Martha Arroyo conducted a subsequent complaint visit to investigate the allegations list above. During today’s visit, LPA met with staff and explained the reason for the visit. Administrator Lala Soghomonyan was contacted and arrived at approx. 11:10 a.m. On 09/02/2025, from 11:29 a.m. to 05:15 p.m., LPA Conway conducted an initial 10-day complaint visit to investigate the allegations listed above. At approximately 11:30 a.m., the LPA conducted a physical plant tour, interviewed staff, and reviewed and obtained copies of pertinent documentation relevant to the investigation. Today LPA's conducted physical plant, interviewed staff and residents as well as reviewed and obtained copies of additional pertienent records relevant to the investigation. It was reported that “Staff did not provide adequate food service for resident” as it was alleged that Resident #1 (R1) was only fed once a day and was denied drinking water when the requestedthe state’s words, verbatim · CDSS document, Oct 16, 2025 · control 29-AS-20250825222044
Oct 16, 2025Complaint investigation reportSubstantiated

Allegation investigated: Facility staff financially abusing resident

Licensing Program Analysts (LPA's) Brian Balisi and Martha Arroyo conducted a subsequent complaint visit to investigate the allegation list above. During today’s visit, LPA met with staff and explained the reason for the visit. Administrator Lala Soghomonyan was contacted and arrived at approximately 11:11a.m. On 09/02/2025, from 09:40 a.m. to 03:00 p.m., LPA’s Balisi and Arroyo conducted an initial 10-day complaint visit to investigate the allegations listed above. At approximately 09:50 a.m., the LPA conducted a physical plant tour, interviewed staff, resident and reviewed and obtained copies of pertinent documentation relevant to the investigation. It was reported that “Facility staff is financially abusing resident”, as it was alleged that Resident #1 (R1), gave their EBT card to the Administrator to use to purchase food and other items for the facility. Interviews conducted with Administrator and R1 revealed a several months ago, R1 provided the Administrator with lists of grocerythe state’s words, verbatim · CDSS document, Oct 16, 2025 · control 29-AS-20251013092407
Oct 16, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 16, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 13, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff is not following resident's care plan. Staff leaves resident in bed for extended periods of time. Staff confiscated resident's wheelchair and walker. Staff are unable to communicate with resident due to language barrier. Facility kept incomplete resident files.

Licensing Program Analysts (LPA's) Brian Balisi and Martha Arroyo conducted a subsequent complaint visit to investigate the allegations list above. During today’s visit, LPA met with staff and explained the reason for the visit. Administrator Lala Soghomonyan was contacted , but they stated they were unable to be at the facility until the afternoon. Licensee Sarkis Dovlatyan was contacted and stated they were unable to be at the facility until the afternoon, but will contact Lala to ensure they are able to be present. On 08/19/2025, from 10:00 a.m. to 03:00 p.m., LPA Balisi conducted an initial 10-day complaint visit to investigate the allegation listed above. At approximately 10:00 a.m., the LPA conducted a physical plant tour, interviewed staff, and reviewed and obtained copies of pertinent documentation relevant to the investigation. It was reported that "Staff is not following resident's care plan", "Staff leaves resident in bed for extended periods of time" and “Staff confiscatedthe state’s words, verbatim · CDSS document, Oct 13, 2025 · control 29-AS-20250812110937
Oct 13, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 7, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 6, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 23, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 10, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 8, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 4, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff did not ensure facility is free from pests Staff do not ensure window screen are in good repair Staff did not ensure cleaning supplies were inaccessible to residents Administrator is not at the facility for the required amount of time Administrator did not designate a qualified staff while administrator out of the country Administrator does not return ombudsman calls Staff do not ensure facility has the required amount of food to meet residents needs

**This is the amended report to update information. The intial report was delivered 08/19/2025*** Licensing Program Analysts (LPAs) Brian Balisi, Martha Arroyo along with Licensing Program Manager (LPM) Desaree Perera conducted an unannounced complaint visit to investigate allegations listed above. Upon arrival LPAs and LPM met with with Staff and explained the reason for the visit. Administrator Lala Soghomonyan arrived shortly after. At approx 10:00am, LPA conducted physical plant, interviewed staff, residents and reviewed and obtained copies of pertinent documentation relevant to the investigation. It was reported that "Staff did not ensure facility is free from pests" as it was alleged that flies were observed in the kitchen, common area, residents bedrooms and hallways. Interviews conducted revealed three (3) out of Three (3) residents have observed flies throughout the facility. Substantiatedthe state’s words, verbatim · CDSS document, Sep 4, 2025 · control 29-AS-20250811102049
Sep 4, 2025Complaint investigation reportSubstantiated

Allegation investigated: Facility retained resident with a prohibited health condition. Staff handle residents in an aggressive manner. Staff does not ensure that resident is being provided an adequate amount of food while in care. Staff does not ensure resident's bathing needs are being met. Staff does not ensure resident's incontinent needs are met.

Licensing Program Analysts (LPAs) Brian Balisi, Martha Arroyo along with Licensing Program Manager (LPM) Desaree Perera conducted an unannounced subsequent complaint visit to this facility in conjunction with an Annual Continuation visit. Upon arrival, LPAs and LPM met with staff Jesusito “Jay” Banawa. The administrator, Lala Soghomonyan, arrived shortly after. The reason for the visit was explained. Entrance interview conducted. On 06/27/2025, LPA Balisi conducted an unannounced initial complaint visit. During the visit, LPA met with licensee Sarkis Dovlatyan. During the visit, at approx. 12:50 p.m. LPA conducted a tour of the physical plant, interviewed staff, resident, reviewed and obtained copies of pertinent documentation relevant to the investigation. Report continued on LIC 9099... Substantiatedthe state’s words, verbatim · CDSS document, Sep 4, 2025 · control 29-AS-20250625100817
Sep 4, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 2, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 21, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 10, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee does not ensure that resident is being provided an adequate amount of food while in care. Staff are unable to communicate with resident in care due to language barrier.

Licensing Program Analyst (LPA) Brian Balisi conducted a subsequent unannounced complaint visit to deliver findings. Upon arrival LPA met with staff and explained the reason for the visit. Licensee Sarkis Dovlatyan and Assistant Administrator Iveta Darabedym were all contacted and each stated they were unable to be onsite for the visit due to unforseen circumstances. Administrator Lala Soghomonyan was out of town during the visit. Licensee and Assistant Admin stated staff Tamara Borisovna could sign in their place. On 12/12/2024, the initial complaint visit was conducted by LPA between approximately 10:00 a.m. - 11:30 a.m. During the visit, LPA’s conducted physical plant, interviewed staff, residents as well as reviewed and obtained copies of pertinent documentation relevant to the investigation. It was reported that "Licensee does not ensure that resident is being provided an adequate amount of food while in care" , as it was alleged that Resident #1 (R1), did not get enough food andthe state’s words, verbatim · CDSS document, Jul 10, 2025 · control 29-AS-20241206160956
Jul 10, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff does not ensure an appropriately Skilled Professional administers Glucose Testing and Insulin to resident Staff is not competent to meet the needs of residents Due to staff negligence, resident missed medications resulting in high blood sugar Staff did not do a proper assessment of resident Staff did not properly safeguard the residents medications Licensee retained resident who is bedridden in a room without bedridden fire clearance

Licensing Program Analyst (LPA) Brian Balisi conducted an unannounced complaint visit to investigate the allegations listed above. Upon arrival LPA met with staff and explained the reason for the visit. Licensee Sarkis Dovlatyan and Assistant Administrator Iveta Darabedym were all contacted and each stated they were unable to be onsite for the visit due to unforseen circumstances. Administrator Lala Soghomonyan was out of town during the visit. Licensee and Assistant Admin stated staff Tamara Borisovna could sign in their place. At approx 10:00a.m. LPA conducted physical plant, interviewed staff, residents and reviewed and obtained copies of pertinent documentaiton relevant to the investigation. It was reported that "Staff does not ensure an appropriately skilled professional administers Glucose Testing and insulin to resident" and "Due to staff negligence, resident missed medications resulting in high blood sugar" as it was alleged that Resident #1 (R1) has resided at this facility fothe state’s words, verbatim · CDSS document, Jul 10, 2025 · control 29-AS-20250709155231
Jun 27, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff did not ensure residents repsonsible party received pro-rated refund

Licensing Program Analyst (LPA) Brian Balisi conducted an unannounced subsequent complaint visit to deliver final findings for the allegation listed above. Upon arrival LPA met with staff and explained the reason for the visit. Licensee Sarkis Dovlatyan arrived shortly after. On 10/18/2024, the initial complaint visit was conducted by LPA between approximately 09:45 a.m. - 02:00 p.m. During the visit, LPA conducted a tour of the physical plant, medication audit, interviewed staff as well as, reviewed and obtained copies of pertinent documentation relevant to the investigation. It was reported that "Staff did not ensure residents responsible party received pro-rated refund" as it was alleged that the family of Resident #1 (R1) had not received a refund check in the amount of $850 in a timely manner, after R1 no longer resided at the facility. Interviews conducted with Administrator revealed they stated they had already generated a refund check but they were not able to provide proof ofthe state’s words, verbatim · CDSS document, Jun 27, 2025 · control 29-AS-20241014112146
Jun 23, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 16, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 24, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20249 state visits · 15 documents
Dec 30, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff is unable to effectively communicate with a resident in care Facility staff did not ensure that resident received prescribed medications Staff is not meeting the resident's hygiene need Facility retained a resident that requires a higher level of care

Licensing Program Analyst (LPA) Brian Balisi conducted a subsequent complaint visit to deliver final findings for the allegations listed above. During today’s visit, LPA met with Staff and explained the reason for the visit. Licensee Sarkis Dovlatyan arrived shortly after. On 10/12/2023, the initial complaint visit was conducted by LPA between approximately 03:55 p.m. - 04:50 p.m. During the visit, LPA conducted a tour of the physical plant, medication audit, interviewed staff, residents, well as, reviewed and obtained copies of pertinent documentation relevant to the investigation. It was reported that "Staff is unable to effectively communicate with a resident in care" as it was alleged that staff at the facility are unable to sufficiently communicate in English with residents in care. Interviews conducted with four (4) residents in care at the time of the complaint revealed that they all stated they could only communicate clearly with S1 through use of a translating app on their phothe state’s words, verbatim · CDSS document, Dec 30, 2024 · control 29-AS-20231006113147
Dec 30, 2024Complaint investigation reportSubstantiated

Allegation investigated: Facility staff were unable to provide resident medical information to emergency responders. Facility staff are unable to communicate due to language barrier.

Licensing Program Analyst (LPA) Brian Balisi conducted a subsequent complaint visit to deliver final findings for the allegations listed above. During today’s visit, LPA met with Staff and explained the reason for the visit. Licensee Sarkis Dovlatyan arrived shortly after. On 11/16/2023, the initial complaint visit was conducted by LPA between approximately 11:30 a.m. - 12:30 p.m. During the visit, LPA’s conducted physical plant, medication audit, interviewed staff, residents, as well as, reviewed and obtained copies of pertinent documentation relevant to the investigation. It was reported that "Facility staff were unable to provide resident medical information to emergency responders" and "Facility staff are unable to communicate due to language barrier", as it was alleged that Staff were unable to communicate with responders regarding resident medical history or status of resident. Substantiatedthe state’s words, verbatim · CDSS document, Dec 30, 2024 · control 29-AS-20231108131542
Dec 30, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 30, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 12, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 18, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 27, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff did not transport resident to medical appointments. Staff did not administer resident's medication as prescribed.

Licensing Program Analyst (LPA) Brian Balisi conducted a subsequent complaint visit to deliver final findings for the above allegation. Upon arrival LPA met with Staff Zhyparkul Mursamambetova and explained the reason for the visit LPA contacted Licensee Sarkis Dovlatyan who stated they are unable to make the visit, but stated staff can sign in their place. On 04/16/2024, the Woodland Hills North Adult and Senior Care Regional Office (RO) received a complaint regarding neglect/ lack of care. The complaint alleged that the staff neglected to transport Resident #1(R1) to medical appointments (dialysis). The complaint was referred to the Community Care Licensing Division (CCLD) Investigations Branch (IB) and assigned to Investigator Christine Ferris. On 04/17/2024, from 9:30 a.m. to 12:30 p.m., LPA Balisi conducted an initial 10-day complaint visit to investigate the allegation listed above. At approximately 10:00 a.m., the LPA conducted a physical plant tour, interviewed staff, and reviethe state’s words, verbatim · CDSS document, Sep 27, 2024 · control 29-AS-20240416124733
Sep 27, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 30, 2024Complaint investigation reportSubstantiated

Allegation investigated: Facility staff did not follow reporting requirements.

Licensing Program Analyst (LPA) Brian Balisi conducted a subsequent complaint visit to deliver final findings for the above allegation. During today’s visit, LPA met wit Staff Zhyparkul Mursamambetova and explained the reason for the visit. Licensee Sarkis Dovlatyan arrived shortly after. On 7/18/2023, the initial complaint visit was conducted by LPA Balisi between approximately 10:30 a.m. - 4:15 p.m. During the visit, LPA conducted physical plant, interviewed staff, residents, responsible parties, as well as, reviewed and obtained copies of pertinent documentation relevant to the investigation. On 11/21/2023, LPA reviewed North Los Angeles Regional Center Records for Resident #1 (R1). On 07/23/2024. LPA interviewed Juliet Allahverdi North Los Angeles Regional Center Service Coordinator (NLARC) Continued on 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Jul 30, 2024 · control 29-AS-20230714110246
Jul 30, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not meet resident's medical needs.

Licensing Program Analyst (LPA) Brian Balisi conducted a subsequent complaint visit to deliver final findings for the above allegation. During today’s visit, LPA met wit Staff Zhyparkul Mursamambetova and explained the reason for the visit. Licensee Sarkis Dovlatyan arrived shortly after. On 9/18/2023, the initial complaint visit was conducted by LPA Balisi between approximately 01:30 p.m. - 4:30 p.m. During the visit, LPA conducted physical plant, interviewed staff, residents, as well as reviewed and obtained copies of pertinent documentation relevant to the investigation. It was reported that “Staff did not meet resident's medical needs”, as it was alleged that Resident #1 (R1) requested to see a doctor due to feeling ill. Interviews and records review reflected that on 09/09/2023, R1 requested assistance from Staff #1(S1) due to feeling lightheaded. Continued on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 30, 2024 · control 29-AS-20230915101714
Jul 9, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 7, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff speak inappropriately to resident

Licensing Program Analyst (LPA) Zabel Chochian conducted a complaint visit to this facility regarding above allegation. Upon arrival LPA met with staff and reason for the visit was explained. Staff contacted Administrator Sarkis Dovlatyan and Administrator assistant Elena Kordonskiy. Mr. Dovlatyan stated that he is in a meeting and wont be available today. LPA spoke with Ms. Kordonskiy who stated that she is out of town and will be back tomorrow. Following is a summary of the allegation and investigation conducted: On May 1, 2024, the Department received a complaint alleging that staff speak inappropriately to resident. Concerns reported were that "a nurse" at the facility calls resident (R1) "profanity names" and "spits" in resident's face when they talk. It is unknown if the nurse intentionally spits in resident's face. According to the reporting party there is no additional information available regarding the allegation. (Continue to LIC9099c). Unsubstantiatedthe state’s words, verbatim · CDSS document, May 7, 2024 · control 29-AS-20240501152412
May 7, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 17, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 18, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations37typical 0
Type B citations32typical 0
Substantiated complaints79typical 0
Total complaints28typical 0
State visits on file80typical 6
“Typical” is the statewide median across the 5,773 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2016.
Year-by-year trend
YearVisitsDocumentsSubstantiated202668020252737720249154202346420223412021231
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$4,000$6,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,000 · statewide low$8,000 · statewide high
California’s public record holds no per-home price, so we never invent one.
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Is Age Well Assisted Living Facility licensed?

No — not currently. The CDSS state record checked August 2, 2026 lists Age Well Assisted Living Facility in Van Nuys (Los Angeles County), California license #197608986, as “Closed, Agency Initiated, formerly licensed for 6 residents. State records list 73 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated March 30, 2026, appears in the inspection record on this page.

Can Age Well Assisted Living Facility care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Age Well Assisted Living Facility with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 6 NON-AMBULATORY OF WHICH 1 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 4.

How much does Age Well Assisted Living Facility cost?

California's public licensing record does not include Age Well Assisted Living Facility's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Age Well Assisted Living Facility accept Medi-Cal or the Assisted Living Waiver?

Age Well Assisted Living Facility is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

2 of 6 beds occupied (33%) when the state visited on October 16, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Age Well Assisted Living Facility?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 80 state visits and 73 dated documents since 2021 for Age Well Assisted Living Facility; 21 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 16, 2025, records an allegation the state marked “Substantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

21 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not provide adequate food service for resident Staff did not ensure that resident's hygiene needs were met Staff confined resident to their room Staff yelled at resident
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analysts (LPA's) Brian Balisi and Martha Arroyo conducted a subsequent complaint visit to investigate the allegations list above. During today’s visit, LPA met with staff and explained the reason for the visit. Administrator Lala Soghomonyan was contacted and arrived at approx. 11:10 a.m. On 09/02/2025, from 11:29 a.m. to 05:15 p.m., LPA Conway conducted an initial 10-day complaint visit to investigate the allegations listed above. At approximately 11:30 a.m., the LPA conducted a physical plant tour, interviewed staff, and reviewed and obtained copies of pertinent documentation relevant to the investigation. Today LPA's conducted physical plant, interviewed staff and residents as well as reviewed and obtained copies of additional pertienent records relevant to the investigation. It was reported that “Staff did not provide adequate food service for resident” as it was alleged that Resident #1 (R1) was only fed once a day and was denied drinking water when the requestedCDSS inspection report, October 16, 2025 · control 29-AS-20250825222044
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility staff financially abusing resident
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analysts (LPA's) Brian Balisi and Martha Arroyo conducted a subsequent complaint visit to investigate the allegation list above. During today’s visit, LPA met with staff and explained the reason for the visit. Administrator Lala Soghomonyan was contacted and arrived at approximately 11:11a.m. On 09/02/2025, from 09:40 a.m. to 03:00 p.m., LPA’s Balisi and Arroyo conducted an initial 10-day complaint visit to investigate the allegations listed above. At approximately 09:50 a.m., the LPA conducted a physical plant tour, interviewed staff, resident and reviewed and obtained copies of pertinent documentation relevant to the investigation. It was reported that “Facility staff is financially abusing resident”, as it was alleged that Resident #1 (R1), gave their EBT card to the Administrator to use to purchase food and other items for the facility. Interviews conducted with Administrator and R1 revealed a several months ago, R1 provided the Administrator with lists of groceryCDSS inspection report, October 16, 2025 · control 29-AS-20251013092407
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff is not following resident's care plan. Staff leaves resident in bed for extended periods of time. Staff confiscated resident's wheelchair and walker. Staff are unable to communicate with resident due to language barrier. Facility kept incomplete resident files.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analysts (LPA's) Brian Balisi and Martha Arroyo conducted a subsequent complaint visit to investigate the allegations list above. During today’s visit, LPA met with staff and explained the reason for the visit. Administrator Lala Soghomonyan was contacted , but they stated they were unable to be at the facility until the afternoon. Licensee Sarkis Dovlatyan was contacted and stated they were unable to be at the facility until the afternoon, but will contact Lala to ensure they are able to be present. On 08/19/2025, from 10:00 a.m. to 03:00 p.m., LPA Balisi conducted an initial 10-day complaint visit to investigate the allegation listed above. At approximately 10:00 a.m., the LPA conducted a physical plant tour, interviewed staff, and reviewed and obtained copies of pertinent documentation relevant to the investigation. It was reported that "Staff is not following resident's care plan", "Staff leaves resident in bed for extended periods of time" and “Staff confiscatedCDSS inspection report, October 13, 2025 · control 29-AS-20250812110937
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not ensure facility is free from pests Staff do not ensure window screen are in good repair Staff did not ensure cleaning supplies were inaccessible to residents Administrator is not at the facility for the required amount of time Administrator did not designate a qualified staff while administrator out of the country Administrator does not return ombudsman calls Staff do not ensure facility has the required amount of food to meet residents needs
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
**This is the amended report to update information. The intial report was delivered 08/19/2025*** Licensing Program Analysts (LPAs) Brian Balisi, Martha Arroyo along with Licensing Program Manager (LPM) Desaree Perera conducted an unannounced complaint visit to investigate allegations listed above. Upon arrival LPAs and LPM met with with Staff and explained the reason for the visit. Administrator Lala Soghomonyan arrived shortly after. At approx 10:00am, LPA conducted physical plant, interviewed staff, residents and reviewed and obtained copies of pertinent documentation relevant to the investigation. It was reported that "Staff did not ensure facility is free from pests" as it was alleged that flies were observed in the kitchen, common area, residents bedrooms and hallways. Interviews conducted revealed three (3) out of Three (3) residents have observed flies throughout the facility. SubstantiatedCDSS inspection report, September 4, 2025 · control 29-AS-20250811102049
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility retained resident with a prohibited health condition. Staff handle residents in an aggressive manner. Staff does not ensure that resident is being provided an adequate amount of food while in care. Staff does not ensure resident's bathing needs are being met. Staff does not ensure resident's incontinent needs are met.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analysts (LPAs) Brian Balisi, Martha Arroyo along with Licensing Program Manager (LPM) Desaree Perera conducted an unannounced subsequent complaint visit to this facility in conjunction with an Annual Continuation visit. Upon arrival, LPAs and LPM met with staff Jesusito “Jay” Banawa. The administrator, Lala Soghomonyan, arrived shortly after. The reason for the visit was explained. Entrance interview conducted. On 06/27/2025, LPA Balisi conducted an unannounced initial complaint visit. During the visit, LPA met with licensee Sarkis Dovlatyan. During the visit, at approx. 12:50 p.m. LPA conducted a tour of the physical plant, interviewed staff, resident, reviewed and obtained copies of pertinent documentation relevant to the investigation. Report continued on LIC 9099... SubstantiatedCDSS inspection report, September 4, 2025 · control 29-AS-20250625100817
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee does not ensure that resident is being provided an adequate amount of food while in care. Staff are unable to communicate with resident in care due to language barrier.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Brian Balisi conducted a subsequent unannounced complaint visit to deliver findings. Upon arrival LPA met with staff and explained the reason for the visit. Licensee Sarkis Dovlatyan and Assistant Administrator Iveta Darabedym were all contacted and each stated they were unable to be onsite for the visit due to unforseen circumstances. Administrator Lala Soghomonyan was out of town during the visit. Licensee and Assistant Admin stated staff Tamara Borisovna could sign in their place. On 12/12/2024, the initial complaint visit was conducted by LPA between approximately 10:00 a.m. - 11:30 a.m. During the visit, LPA’s conducted physical plant, interviewed staff, residents as well as reviewed and obtained copies of pertinent documentation relevant to the investigation. It was reported that "Licensee does not ensure that resident is being provided an adequate amount of food while in care" , as it was alleged that Resident #1 (R1), did not get enough food andCDSS inspection report, July 10, 2025 · control 29-AS-20241206160956
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff does not ensure an appropriately Skilled Professional administers Glucose Testing and Insulin to resident Staff is not competent to meet the needs of residents Due to staff negligence, resident missed medications resulting in high blood sugar Staff did not do a proper assessment of resident Staff did not properly safeguard the residents medications Licensee retained resident who is bedridden in a room without bedridden fire clearance
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Brian Balisi conducted an unannounced complaint visit to investigate the allegations listed above. Upon arrival LPA met with staff and explained the reason for the visit. Licensee Sarkis Dovlatyan and Assistant Administrator Iveta Darabedym were all contacted and each stated they were unable to be onsite for the visit due to unforseen circumstances. Administrator Lala Soghomonyan was out of town during the visit. Licensee and Assistant Admin stated staff Tamara Borisovna could sign in their place. At approx 10:00a.m. LPA conducted physical plant, interviewed staff, residents and reviewed and obtained copies of pertinent documentaiton relevant to the investigation. It was reported that "Staff does not ensure an appropriately skilled professional administers Glucose Testing and insulin to resident" and "Due to staff negligence, resident missed medications resulting in high blood sugar" as it was alleged that Resident #1 (R1) has resided at this facility foCDSS inspection report, July 10, 2025 · control 29-AS-20250709155231
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not ensure residents repsonsible party received pro-rated refund
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Brian Balisi conducted an unannounced subsequent complaint visit to deliver final findings for the allegation listed above. Upon arrival LPA met with staff and explained the reason for the visit. Licensee Sarkis Dovlatyan arrived shortly after. On 10/18/2024, the initial complaint visit was conducted by LPA between approximately 09:45 a.m. - 02:00 p.m. During the visit, LPA conducted a tour of the physical plant, medication audit, interviewed staff as well as, reviewed and obtained copies of pertinent documentation relevant to the investigation. It was reported that "Staff did not ensure residents responsible party received pro-rated refund" as it was alleged that the family of Resident #1 (R1) had not received a refund check in the amount of $850 in a timely manner, after R1 no longer resided at the facility. Interviews conducted with Administrator revealed they stated they had already generated a refund check but they were not able to provide proof ofCDSS inspection report, June 27, 2025 · control 29-AS-20241014112146

2024

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff is unable to effectively communicate with a resident in care Facility staff did not ensure that resident received prescribed medications Staff is not meeting the resident's hygiene need Facility retained a resident that requires a higher level of care
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Brian Balisi conducted a subsequent complaint visit to deliver final findings for the allegations listed above. During today’s visit, LPA met with Staff and explained the reason for the visit. Licensee Sarkis Dovlatyan arrived shortly after. On 10/12/2023, the initial complaint visit was conducted by LPA between approximately 03:55 p.m. - 04:50 p.m. During the visit, LPA conducted a tour of the physical plant, medication audit, interviewed staff, residents, well as, reviewed and obtained copies of pertinent documentation relevant to the investigation. It was reported that "Staff is unable to effectively communicate with a resident in care" as it was alleged that staff at the facility are unable to sufficiently communicate in English with residents in care. Interviews conducted with four (4) residents in care at the time of the complaint revealed that they all stated they could only communicate clearly with S1 through use of a translating app on their phoCDSS inspection report, December 30, 2024 · control 29-AS-20231006113147
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility staff were unable to provide resident medical information to emergency responders. Facility staff are unable to communicate due to language barrier.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Brian Balisi conducted a subsequent complaint visit to deliver final findings for the allegations listed above. During today’s visit, LPA met with Staff and explained the reason for the visit. Licensee Sarkis Dovlatyan arrived shortly after. On 11/16/2023, the initial complaint visit was conducted by LPA between approximately 11:30 a.m. - 12:30 p.m. During the visit, LPA’s conducted physical plant, medication audit, interviewed staff, residents, as well as, reviewed and obtained copies of pertinent documentation relevant to the investigation. It was reported that "Facility staff were unable to provide resident medical information to emergency responders" and "Facility staff are unable to communicate due to language barrier", as it was alleged that Staff were unable to communicate with responders regarding resident medical history or status of resident. SubstantiatedCDSS inspection report, December 30, 2024 · control 29-AS-20231108131542
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not transport resident to medical appointments. Staff did not administer resident's medication as prescribed.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Brian Balisi conducted a subsequent complaint visit to deliver final findings for the above allegation. Upon arrival LPA met with Staff Zhyparkul Mursamambetova and explained the reason for the visit LPA contacted Licensee Sarkis Dovlatyan who stated they are unable to make the visit, but stated staff can sign in their place. On 04/16/2024, the Woodland Hills North Adult and Senior Care Regional Office (RO) received a complaint regarding neglect/ lack of care. The complaint alleged that the staff neglected to transport Resident #1(R1) to medical appointments (dialysis). The complaint was referred to the Community Care Licensing Division (CCLD) Investigations Branch (IB) and assigned to Investigator Christine Ferris. On 04/17/2024, from 9:30 a.m. to 12:30 p.m., LPA Balisi conducted an initial 10-day complaint visit to investigate the allegation listed above. At approximately 10:00 a.m., the LPA conducted a physical plant tour, interviewed staff, and revieCDSS inspection report, September 27, 2024 · control 29-AS-20240416124733
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility staff did not follow reporting requirements.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Brian Balisi conducted a subsequent complaint visit to deliver final findings for the above allegation. During today’s visit, LPA met wit Staff Zhyparkul Mursamambetova and explained the reason for the visit. Licensee Sarkis Dovlatyan arrived shortly after. On 7/18/2023, the initial complaint visit was conducted by LPA Balisi between approximately 10:30 a.m. - 4:15 p.m. During the visit, LPA conducted physical plant, interviewed staff, residents, responsible parties, as well as, reviewed and obtained copies of pertinent documentation relevant to the investigation. On 11/21/2023, LPA reviewed North Los Angeles Regional Center Records for Resident #1 (R1). On 07/23/2024. LPA interviewed Juliet Allahverdi North Los Angeles Regional Center Service Coordinator (NLARC) Continued on 9099-C SubstantiatedCDSS inspection report, July 30, 2024 · control 29-AS-20230714110246
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not meet resident's medical needs.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Brian Balisi conducted a subsequent complaint visit to deliver final findings for the above allegation. During today’s visit, LPA met wit Staff Zhyparkul Mursamambetova and explained the reason for the visit. Licensee Sarkis Dovlatyan arrived shortly after. On 9/18/2023, the initial complaint visit was conducted by LPA Balisi between approximately 01:30 p.m. - 4:30 p.m. During the visit, LPA conducted physical plant, interviewed staff, residents, as well as reviewed and obtained copies of pertinent documentation relevant to the investigation. It was reported that “Staff did not meet resident's medical needs”, as it was alleged that Resident #1 (R1) requested to see a doctor due to feeling ill. Interviews and records review reflected that on 09/09/2023, R1 requested assistance from Staff #1(S1) due to feeling lightheaded. Continued on 9099-C UnsubstantiatedCDSS inspection report, July 30, 2024 · control 29-AS-20230915101714
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff speak inappropriately to resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Zabel Chochian conducted a complaint visit to this facility regarding above allegation. Upon arrival LPA met with staff and reason for the visit was explained. Staff contacted Administrator Sarkis Dovlatyan and Administrator assistant Elena Kordonskiy. Mr. Dovlatyan stated that he is in a meeting and wont be available today. LPA spoke with Ms. Kordonskiy who stated that she is out of town and will be back tomorrow. Following is a summary of the allegation and investigation conducted: On May 1, 2024, the Department received a complaint alleging that staff speak inappropriately to resident. Concerns reported were that "a nurse" at the facility calls resident (R1) "profanity names" and "spits" in resident's face when they talk. It is unknown if the nurse intentionally spits in resident's face. According to the reporting party there is no additional information available regarding the allegation. (Continue to LIC9099c). UnsubstantiatedCDSS inspection report, May 7, 2024 · control 29-AS-20240501152412

2023

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedLack of supervision resulting in resident eloping from facility Facility did not report resident missing in a timely manner
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to deliver findings for the above allegations. Upon arrival LPA met with staff. Staff contacted Licensee Sarkis Dovlatyan who arrived shortly after LPA. Reason for visit was explained. Shortly after, staff Elena Kordonskiy arrived to the facility. Following complaint investigation was reviewed with Mr. Dovlatyan and staff E. Kordonskiy: On 02/07/2023, the initial complaint visit was conducted by LPA Balisi between approximately 9:30 a.m. – 12 p.m. During the visit. LPA conducted a tour of the physical plant, interviewed staff, responsible parties, as well as reviewed and obtained copies of pertinent documentation relevant to the investigation. On 06/21/2023, at approximately 9:45 a.m., LPAs Balisi and Chochian conducted physical plant tour, interviewed residents, and staff, as well as reviewed and obtained additional pertinent documents relevant to the investigation. During the course of the investigaCDSS inspection report, June 29, 2023 · control 29-AS-20230202134526
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedLack of supervision resulting in resident eloping from facility. Staff not properly managing resident's medication.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analysts (LPA)'s Brian Balisi and Zabel Chochian conducted a subsequent complaint visit to further investigate the allegations listed above and issue final report. Upon arrival, LPAs met with staff Zhyparkul Mursamambetova and explained the reason for the visit. Administrator Sarkis Dovlatyan arrived shortly after. On 1/31/2023, the Department receive a complaint alleging that Resident #1 (R1) had eloped from the facility six (6) times. In addition, it was further alleged that facility staff reported that R1s medication (name of med) needs to be refilled. However, per the RP, the medication staff referred to was not prescribed to R1. On 02/02/2023, the initial complaint visit was conducted by LPA Balisi approximately between 9:30 a.m. – 11:30 a.m. During the visit, LPA conducted physical plant tour, interviewed residents, staff, responsible parties, as well as reviewed and obtained copies of pertinent documentation relevant to the investigation. On 02/15/2023, InvestiCDSS inspection report, June 21, 2023 · control 29-AS-20230131164509
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility staff falsified records
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analysts (LPA)s Brian Balisi and Zabel Chochian conducted a subsequent complaint visit to investigate the allegation listed above. Upon arrival, LPAs met with staff Zhyparkul Mursamambetova and explained the reason for the visit. Administrator Sarkis Dovlatyan arrived shortly after. On 4/13/2023, the initial complaint visit was conducted by LPA Balisi between approximately 9 a.m. - 3:30 p.m. During the visit, LPA conducted physical plant, interviewed staff, residents, responsible parties, as well as, reviewed and obtained copies of pertinent documentation relevant to the investigation. LPA Balisi attempted to obtain Sweet Touch Hospice records on 04/12/2023 and 06/20/2023 but, was not successful. Today, at approximately 9:45 a.m., LPAs conducted a tour of the physical plant, interviewed staff, as well as reviewed and obtained additional pertinent documents relevant to the investigation. It was reported that facility staff falsified records as it was alleged that hospiCDSS inspection report, June 21, 2023 · control 29-AS-20230411112334
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility did not issue a refund
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analysts (LPA)'s Brian Balisi and Zabel Chochian conducted a subsequent complaint visit to investigate the allegation listed above. Upon arrival LPA’s met with staff Zhyparkul Mursamambetova and explained the reason for the visit. Administrator Sarkis Dovlatyan arrived shortly after. On 02/07/2023, the initial complaint visit was conducted by LPA Balisi between approximately 9:30am - 12pm. During the visit. LPA conducted physical plant, interviewed staff, responsible parties as well as reviewed and obtained copies of pertinent documentation relevant to the investigation. Today at approximately 9:45am, LPAs conducted physical plant, interviewed residents, and staff as well as reviewed and obtained additional pertinent documents relevant to the investigation. It was reported that facility did not issue a refund as it was alleged that the responsible party for Resident 1 (R1) was due a refund since November 2022. SubstantiatedCDSS inspection report, June 21, 2023 · control 29-AS-20230202134526

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 80 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
37
typical for this size: 0
Type B citations
32
typical for this size: 0
Substantiated complaints
79
typical for this size: 0
Total complaints
28
typical for this size: 0
State visits on file
80
typical for this size: 6
See the full inspection record on the state's site →
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What isn't in the state record

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