Village At Sherman Oaks, The is a residential care home for the elderly (RCFE) in Sherman Oaks, Los Angeles County, California — state license #197608694, licensed for 179 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 31 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated May 6, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 34 times and filed 31 documents. The most recent is a complaint investigation report, dated May 6, 2026.
The state's published file for this home includes 13 documents with transcribed findings, dated June 18, 2021 to October 1, 2025. 13 of the 13 carry the state's recorded outcome word: “Substantiated” (3), “Unfounded” (2), “Unsubstantiated” (8). 13 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 13 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 1, 2025Unfounded
Allegation investigated: Staff did not conduct a proper medical assessment of resident. Staff did not provide resident with a copy of admissions agreement. Staff overcharged resident. Staff coerced resident to sign documents.
Licensing Program Analyst (LPA) Trevor Byrne conducted an initial complaint visit for the above allegations. LPA arrived to the facility at 10:03 AM. LPA met with Executive Director Grace Hartnett. Entrance interview conducted and the reason for the visit was explained. On September 09, 2025, the Department received a complaint alleging that facility staff did not conduct a proper medical assessment of resident #1 (R1), staff did not provide R1 with a copy of admissions agreement, staff overcharged R1, and staff coerced R1 to sign documents. During today’s visit, the LPA conducted a file review for R1, collected copies of pertinent documents, and conducted interviews with the Executive Director (ED), the Director of Assisted Living (DOAL), and the Business Office Manager (BOM) between 10:05 AM and 11:53 AM. Continued on LIC 9099C. Unfoundedthe state’s words, verbatim · CDSS document, Oct 1, 2025 · control 29-AS-20250925224237
Oct 1, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 25, 2025Substantiated
Allegation investigated: Facility staff did not ensure residents responsible parties received written notice of rate increase.
Licensing Program Analyst (LPA) Erica Mosley conducted an initial 10-day complaint visit to investigate the above allegation. Upon arrival approx at 9:50 a.m., LPA Mosley was greeted by front desk staff who informed LPA that the Executive Director (ED) will not be in until 11 a.m. and stated they would called the ED to inform them of the visit. At 10:10 a.m. LPA met with Director of Assisted Living, Yamilette Caprilla and the reason for the visit was explained. Entrance interview conducted. On 08/20/2025, the Department received a complaint regarding the following allegation, Facility staff did not ensure residents responsible parties received written notice of rate increase. During today's visit at 10:12 a.m. LPA and staff briefly toured the physical plant areas inside and outside to ensure there are no immediate health and safety hazards and facility is in compliance with Title 22 Regulations. Starting at 10:28 a.m. conducted a file review for Resident #1 (R1), At 10:50 a.m. and 11:0the state’s words, verbatim · CDSS document, Aug 25, 2025 · control 29-AS-20250820110652
Jul 15, 2025Unsubstantiated
Allegation investigated: Staff are not properly addressing pest infestation in the facility
Licensing Program Analyst (LPA) Trevor Byrne conducted an initial complaint visit for the above allegation. LPA arrived to the facility at 10:03 AM. LPA met with Executive Director Grace Hartnett (ED). Entrance interview conducted and the reason for the visit was explained. During today’s visit, the LPA conducted a physical plant tour to ensure there are no health and safety hazards, conducted a facility file review, obtained copies of pertinent documentation, interviewed two (2) staff and the ED between 10:05 AM and 11:30 AM. Continued on LIC 9099C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 15, 2025 · control 29-AS-20250709122724
Jun 4, 2025Unfounded
Allegation investigated: Resident fell sustaining injuries due to lack of supervision Resident did not receive timely medical treatment
Licensing Program Analyst (LPA) Trevor Byrne conducted an initial complaint visit for the above allegations. LPA arrived to the facility at 11:47 AM. LPA met with Executive Director Grace Hartnett. Entrance interview conducted and the reason for the visit was explained. On June 2, 2025, the Department received a complaint alleging Resident fell and sustained injuries due to lack of supervision and Resident did not receive timely medical treatment. During today’s visit, the LPA conducted a file review for Resident #1 (R1), collected copies of pertinent documents, and conducted an interview with the Executive Director and one (1) independent resident between 12:00 PM and 01:50 PM. Continued on LIC 9099C. Unfoundedthe state’s words, verbatim · CDSS document, Jun 4, 2025 · control 29-AS-20250602101948
Apr 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 26, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 20, 2024Unsubstantiated
Allegation investigated: Neglect/Lack of Care and Supervision: Staff failed to provide adequate supervision to Resident #1 (R1) resulting in a fall and head injuries. Staff falsified incident report regarding resident in care.
Licensing Program Analyst (LPA) Brian Balisi conducted a subsequent complaint visit to deliver final findings for the above allegation. During today’s visit, LPA met with Grace Hartnett and explained the reason for the visit. On 03/19/2024, the Woodland Hills North Adult and Senior Care Regional Office (RO) received a complaint regarding neglect/ lack of care and supervision. The complaint alleged that staff did not provide adequate supervision to Resident #1 (R1) who was a fall risk by leaving R1 alone in the bathroom, resulting in R1 sustaining a fall causing injuries to head and face. The complaint was referred to the Community Care Licensing Division (CCLD) Investigations Branch (IB) and assigned to Investigator Laura Garcia. On 03/20/2024, from 12:30 p.m. to 3:30 p.m., LPA Balisi conducted an unannounced complaint visit. At approximately 1:00 p.m., the LPA conducted a physical plant tour, interviewed staff, and reviewed and obtained copies of pertinent documents relevant to the inthe state’s words, verbatim · CDSS document, Sep 20, 2024 · control 29-AS-20240319161408
Sep 20, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 28, 2024Unsubstantiated
Allegation investigated: Staff leaves resident soiled for an extended period of time. Staff speak inappropriately about residents to other staff. Staff do not properly dispose resident's diapers. Staff do not clean soiled furniture. Staff leaves residents unsupervised for an extended period of time. Staff do not include resident(s) in outside activities. Staff do not follow proper hand washing practices. Staff do not wear protective masks when sick.
Licensing Program Analyst (LPA) Brian Balisi conducted a subsequent complaint visit to investigate the allegations listed above. During today’s visit, LPA met with Executive Director Grace Hartnett and explained the reason for the visit. On 11/03/2023, from 10:00 a.m. – 3:00 p.m., LPA initiated an unannounced complaint investigation for the allegations listed above. During the visit, LPA toured the physical plant, interviewed private caregivers, interviewed staff, and reviewed and obtained pertinent documents relevant to the investigation. On 04/29/2024, from 10:00 a.m. – 3:00 p.m. LPA conducted a subsequent visit and conducted physical plant and interviewed family members of residents in care. On 05/28/2024, at approx. 01:15 p.m. LPA interviewed Resident #1 (R1)’s case worker (CW). It was reported that “Staff leaves resident soiled for an extended period of time, as it was alleged that R1 is not provided incontinent services in a timely manner. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 28, 2024 · control 29-AS-20231101085510
Apr 17, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 22, 2023Unsubstantiated
Allegation investigated: Staff do not follow COVID protocol Staff do not distribute medications as prescribed Staff did not assist residents with bathing Staff did not provide residents with linen
Licensing Program Analyst (LPA) Brian Balisi conducted an unannounced subsequent complaint visit to investigate the allegations listed above. LPA met with Ada Navarette - Director of Assisted Living and explained the reason for the visit. On 11/07/2022, between 12:45PM - 02:15PM, LPA initiated the complaint visit and conducted physical plant, interviewed staff and reviewed and obtained pertinent documents relevant to the investigation. On 01/28/2023, LPA interviewed seven (7) staff and three (3) private caregivers during a subsequent visit for a separate investigation. On 05/26/2023, between 12:30 - 3pm, LPA conducted subsequent visit and toured the physical plant and LPA interviewed (10) residents. Today LPA conducted physical plant interviewed staff and residents as well as obtained and reviewed additional pertinent documentation relevant to the investigation. Continued on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 22, 2023 · control 29-AS-20221101102804
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Is Village At Sherman Oaks, The licensed?
Yes — Village At Sherman Oaks, The is a licensed residential care home for the elderly (RCFE) in Sherman Oaks (Los Angeles County): California license #197608694, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 179 residents. State records list 31 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated May 6, 2026, appears in the inspection record on this page.
Can Village At Sherman Oaks, The care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Village At Sherman Oaks, The with clearances for hospice care; it does not list wheelchair / non-ambulatory, dementia / memory care, and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordBEDRIDDEN UNITS: 101,102,103,104,105,109,111,112,113,114,120,122,124, 126,135,137,139,141. NEW ASSISTED LIVING UNIT: A301-A309, A312-A340, B201-B240. APPROVED HOSPICE WAIVER FOR 20 HOSPICE RESIDENTS.
How much does Village At Sherman Oaks, The cost?
California's public licensing record does not include Village At Sherman Oaks, The's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Village At Sherman Oaks, The accept Medi-Cal or the Assisted Living Waiver?
Village At Sherman Oaks, The is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
151 of 179 beds occupied (84%) when the state visited on October 1, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Village At Sherman Oaks, The?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 34 state visits and 31 dated documents since 2021 for Village At Sherman Oaks, The; 13 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 1, 2025, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 34 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(818) 994-7900Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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