Tycoon Residential

Allegation investigated: Licensee does not ensure that staff have criminal clearance Staff inappropriately speak to residents Staff did not ensure that residents’ incontinence needs were met

Licensing Program Analyst (LPA) Tihesha Smith and Licensing Program Manager (LPM) Naira Margaryan conducted a subsequent unannounced complaint visit to this facility to deliver findings. Licensing staff were greeted by staff. The administrator was not present at the facility; however, the owner of facility arrived at 12:25 pm. Licensing staff disclosed the reason for the visit. Licensee does not ensure that staff have criminal clearance It was alleged that an undocumented and uncleared staff is working at the facility. To investigate the allegation on 03/26/26 at 9:45 am LPA Smith interviewed four (4) staff/volunteers and one (1) resident from 10:00 am - 1100 am, toured facility at 10:20 am- 11:40 am, and requested copies of facility documents relevant to the investigation at 10am. Interviews with three (3) of three (3) staff revealed does not have any undocumented and/or uncleared staff working at the facility. Unsubstantiated (Cont from 9099) During review of staff files, LPA Smith did not locate any files belonging to the alleged staff member, nor any evidence that this individual ever worked at the facility. All current staff and volunteers at the facility have criminal background on file. Based on interviews and record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time Staff inappropriately speak to residents It was alleged that staff inappropriately speak to residents. Interview with one (1) of three (3) residents reveal staff has never spoken inappropriately to them or any other residents. All staff revealed they never spoke inappropriately to residents. During previous visits to the facility LPA Smith did not observe any maltreatment of residents nor any inappropriate language or speech being used by the staff. Based on the information obtained during investigation, it was revealed there were no witnesses to corroborate the allegation. Therefore, based on interviews and observation the allegation is UNSUBSTANTIATED at this time. Staff did not ensure that residents’ incontinence needs were met It was alleged that on 03/16/26 a resident was observed sitting on the porch, with no pants on, wearing a soaked diaper. Per LPA Smith’s observation, the facility doesn’t retain any residents that are ambulatory nor does any resident in the home fit the description of the alleged resident sitting on the porch. Review of resident files did not produce any documentation to support that the alleged resident was ever admitted to or resided at the facility. All staff deny the allegation, and all revealed they ensure all residents’ incontinent needs are met with consistent bed checks at a minimum of 2 hours and prompt changing as required. Based on interviews and record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time Exit interview conducted/Copy of report giventhe state’s words, verbatim · CDSS document, Apr 3, 2026 · control 31-AS-20260318125914

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Ty Smith and Licensing Program Manager Naira Margaryan conducted unannounced Case Management visit to this facility. The purpose of this visit is to conduct health and safety checks and to verify whether the Administrator and the spouse of the Licensee had contacted all residents’ responsible parties regarding the facility’s closure. Upon arrival, LPM contacted Administrator Estella Agropa by phone and explained the purpose of the visit. The Administrator confirmed that all families had been informed of the facility closure and stated that she planned to relocate the residents by Sunday, 04/05/26. A few minutes later, Ms. Agropa called LPM again and stated that she was no longer representing the facility and was resigning effective immediately. She also reported that there were three (3) residents currently in care. The daughter of one of the residents was present at the facility, and LPM Margaryan informed her of the facility’s status. She confirmed that she had been notified of the closure and agreed to relocate her mother. Shortly after the Administrator announced her resignation ,the former Licensee’s spouse and daughter arrived at the facility at 12:25 pm. They informed the licensing staff that all three residents would be relocating to Capps Care Home, LIC# 197610939. They stated that they had already spoken with all responsible parties, and all families agreed to the relocation. According to the Licensee’s spouse, the original plan was to relocate all residents the following day. However, due to the Administrator’s resignation, they decided to proceed with relocation immediately. The Licensee of Capps Care Home arrived during the visit assessed all residents,prepared records,medications for transfer and transferred all residents. The license has been surrendered, all residents have been moved, and the facility file will be closed as of today: 04/03/26.the state’s words, verbatim · CDSS document, Apr 3, 2026

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Tihesha Smith made a case management visit to the facility to discuss current circumstances regarding the facility licensure. On 10/24/2025, the Department received a notification that Yolanda Villanueva, owner and licensee of Tycoon Residential Care, facility number 197606869, passed away on October 22, 2025. The information was provided by the licensee’s sister Mayetta Cesicar, who informed the Department that the family wished to continue operating the facility and that she intended to assume responsibility for its management. On 11/03/2025, a meeting was held at the Woodland Hills South Regional Office with both the spouse and sister of the licensee. They were informed of the procedures for continuing facility operations under emergency circumstances, as well as the required timeframe for submitting a new application. The family was also advised of the requirements outlined in §1569.193—Death of licensee; continued operation of facility; designated responsible party; conditions; and procedures. §1569.193 (a) (2) states in part. (2) The designee files an application for licensure pursuant to Section 1569.15 within 20 working days of the date of death, shows evidence satisfactory to the department that he or she has the ability to operate the facility, and provides evidence of the licensee's death. (Cont from 809) The designee failed to comply with the Health and Safety Code, and no application was submitted to the Department as required. The Department made multiple attempts by phone and email to verify whether the designee had submitted the application as planned and discussed during the office meeting. While the Department continued making unsuccessful attempts to contact the designee assigned to operate the facility under emergency circumstances, LPA Smith conducted the required annual visits on 12/15/2025 and 02/06/2026. During these visits, the facility was found to be in major noncompliance with Title 22 Regulations. Four (4) Type A and eight (8) Type B citations were issued. The designee, who is the licensee’s sister, was not present due to being out of the country. Additional licensing visits were conducted to follow up on unpaid licensing fees, the status of the new application, and notice of no working air conditioner at the facility. During these visits, LPA Smith communicated with facility staff, as the designee was never present at the facility and had to be called to come to the facility. During one of the visits, LPA Smith was informed that Ms Cesicar, had stepped down and was no longer interested in assuming responsibility for the facility. Between November 2025 and January 2026, the Woodland Hills South Regional Office received no information regarding a change of ownership. On or around January 5, the Department was informed by Ms. Cesicar that a change-of-ownership application had been submitted to the Centralized Applications Bureau (CAB) in Sacramento; however, no proof of submission was provided. (cont from 809C) A review of licensing records confirmed that no documentation had been received to verify that an application was submitted. Between November 2025 and March 2026, the Department conducted multiple licensing visits, during which the facility continued to be found in major noncompliance with Title 22 Regulations. A meeting was scheduled with the prospective applicant, Ms. Cesicar, but she was unable to attend due to being out of the country. On 03/18/2026, the Department was notified by Ms. C that she would no longer be pursuing the takeover of the facility. She further stated that the current application had been submitted by a family friend, although she was unsure of the name under which the new facility was filed. A review of Licensing Records revealed that a new application had been submitted under Comfort Care Homes Facility # 197611002, on 01/08/2026. The designee, Ms. Cesicar, was informed that due to ongoing noncompliance with Licensing Regulations, as well as failure to meet the conditions specified in Health and Safety Code §1569.193(a)(2) and Title 22 Regulations §87111(4) and (5), she did not demonstrate the ability to operate the facility. As a result, the Emergency Approval to Operate (EAO) is no longer valid, the facility license is forfeited, and the facility is now operating without a license. Ms. Cesicar was also advised that the continued noncompliance with applicable laws and regulations placed the health and safety of the facility’s residents at risk. Staff disclosed to LPA Smith at this visit that Reynaldo Ceasar informed them that the facility is closing and residents will be relocated. Deficiencies cited on 809D Exit interview conducted/copy of report given.the state’s words, verbatim · CDSS document, Mar 26, 2026

From the deficiency page — Deficiency type: Type A · Section cited: HSC 1569.193(a)(2) · Plan of correction due date: Apr 9, 2026

1569.193 (a)(2) Death of licensee; continued operation of facility; designated responsible party; conditions; procedures. When a licensee dies, an adult relative, or other adult, who has control of the property may be designated as the responsible party to continue operation of the facility if the following conditions are met: (2) The designee files an application for licensure… within 20 working days of the date of death, shows evidence satisfactory to the department that he/she has the ability to operate the facility. These requirements are not met as evidenced by: The adult relative designated by the family failed to file an application for the Licensure as required and failed to show satisfactory evidence that they have the ability to operate the facility. This poses an immediate health and safety risk to residents in care.the state’s words, verbatim · CDSS document, Mar 26, 2026

Plan of correction: Administrator revealed already in process of relocating residents. License/Administrator will send relocation plan to Dept by Poc date POC: 04/09/26

Type of visit: Case Management - Health Checks

Licensing Program Analyst (LPA) Tihesha Smith conducted a case management visit at this facility. LPA Smith was greeted by staff and disclosed the reason for the visit. Administrator was not present at facility. LPA Smith made a visit to this facility to do a health and safety check. Information was received that the ac in the facility is not working. LPA Smith spoke with caregiver Jaizel who states ac went out last night at approximately 10 PM and repair person to arrive on 3/19/26 between 10 am -12pm. Temperature in facility was 86 degrees. Fans have been placed in each resident room and in common areas. LPA Smith also spoke with two (2) residents in the facility. One was looking at recipe book and the other was watching TV. Both residents stated they were okay, thank you for the fans and had water cups next to them. Additional resident in room did not answer questions. Staff stated conducting frequent checks on all three residents. Administrator will follow up with LPA Smith tomorrow with status of AC repair . Exit interview conducted/ Copy of report sent.the state’s words, verbatim · CDSS document, Mar 18, 2026

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Tihesha Smith conducted a case management visit at this facility at 10:37 am to follow up on the past due licensing fees and change of ownership for this facility. Staff revealed the administrator was not present and contacted the administrator. The administrator Estelita (Ester) Agpaoa arrived at 11:07 am. LPA Smith went over the annual inspection report, past due licensing fees with the administrator and requested status of the change of owner. Administrator revealed that she is aware of the past due licensing fees and will follow up with the licensee on both the fees and change of ownership. The past due fee information and change of ownership per the Dept is as follows: Tycoon Residential anniversary date was 11/28/25. The total amount due is $4,452.00 Change of ownership: Incomplete application received on 01/15/26 under Comfort Care Homes 197611002 Missing documents: LIC 308, LIC 9283, partnership/articles of incorporation/articles of organization, Administrator certificate, neighborhood complaint policy, orientation certificate Copy of Notice of Application submission status was left with staff as administrator not present. Exit interview conducted/copy of report giventhe state’s words, verbatim · CDSS document, Feb 20, 2026

Allegation investigated: Staff did not reposition resident in care resulting in the resident developing multiple wounds Staff did not ensure that the residents’ nails were properly cut; resulting in injuries Staff does not ensure resident's diapering needs are being met. Staff does not ensure resident's hygiene needs are being met.

Licensing Program Analyst (LPA) Tihesha Smith made an unannounced complaint visit to this facility at 10:30 am to deliver findings. LPA Smith met with facility staff and disclosed the purpose of this visit. The administrator was contacted and arrived later Staff did not reposition resident in care resulting in the resident developing multiple wounds On 10/31/2025, the initial visit was conducted by Licensing Program Analyst (LPA) Tihesha Smith at which time LPA Smith interviewed staff at 12:50 pm, toured facility at approximately 1:35 pm, reviewed and requested copies of facility documents relevant to the investigation to reports from approximately 2:11 pm – 3:05 pm. On 11/03/25 this case was referred to the Community Care Licensing Investigations Branch (CCIB), accepted for assignment and assigned to SIA Luckett. On 11/20/25 the referral was upgraded to full investigation and reassigned to Special Investigator Denis Seng. SI Seng continued the investigation by conducting records review on 11/20/25. Per the resident #1 (R1s) medical records, Unsubstantiated R1 never sustained any pressure ulcers above stage two at any time during the Date of Incident (DOI). Based on file reviews, there was insufficient evidence to prove that the facility was responsible for Neglect/ Lack of Care, leading to the R1 to sustain wounds while in care. The Investigations Branch does not investigate any allegations for pressure ulcers below stage three. Based on the evidence and interviews conducted; the allegation of Neglect/ Lack of Care was unsubstantiated due to a lack of evidence. Regarding the allegation: Staff did not ensure that the residents’ nails were properly cut resulting in injuries Based on file reviews, there was insufficient evidence to prove that the facility was responsible for Neglect/ Lack of Care, due to Staff not adequately cutting the nails for R1 while in care. The Investigations Branch does not investigate allegations of neglect for improper grooming of the residents’ nails. Based on the evidence and interviews conducted, the allegation of Neglect/ Lack of Care was unsubstantiated. Staff does not ensure resident's diapering needs are being met. Staff does not ensure resident's hygiene needs are being met. It was alleged that staff did not change R1s diaper and staff are not did not providing hygiene care while at the board and care. Interview with interested party on 11/03/25 revealed that R1 care needs not being met. Interview with four (04) of four (04) staff revealed they checked residents diapering and hygiene needs every two (2hrs) for each resident. All staff stated they change residents a minimum to three (3) or (04) times a day or night or more if needed. During the physical plant tour, on today’s visit and previous visit. LPA did not experience any malodor in any of the residents’ rooms and residents appeared to be clean. During interviews with residents, Two (02) out of four (04) residents replied yes when asked if they got their diaper changed and received bathing assistance. LPA was unable to interview two (2) residents due to unclear responses from residents or residents sleeping at time of visit. Based on the information revealed from interviews and records review, there is insufficient information to support the above stated allegation. Therefore, the allegation is determined to be Unsubstantiated at this time. Exit interview conducted/Copy of report provided.the state’s words, verbatim · CDSS document, Jan 15, 2026 · control 31-AS-20251029135626

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA), Tihesha Smith conducted an unannounced Required 1-year inspection at this facility at approximately 10:55am. LPA Smith was greeted by staff and disclosed the reason for the visit. The staff contacted the interim administrator who arrived at approximately 12 p.m. and LPA Smith disclosed the purpose of the visit. This facility is a single story home and on 11/03/25 an Emergency Approval to Operate (EAO) was granted. LPA Smith conducted a tour of the facility plant with the administrator and one (1) caregiver. Due to time constraints the unannounced annual inspection will be conducted at a later date. Exit interview conducted/copy of report given.the state’s words, verbatim · CDSS document, Dec 15, 2025

Type of visit: Office

At 11:00 a.m. on 11/03/25, Regional Manager (RM) Angela Whittaker and Licensing Program Analyst (LPA) Nicholas Reed conducted an announced Informal Meeting at the Woodland Hills-South Adult and Senior Care Regional Office. RM and LPA met with the former licensee’s husband and sister, Reynaldo Garcia and Marietta Cesicar and disclosed the reason for the visit. Today’s Informal Meeting was held to discuss future facility operations after the recent death of licensee Yolanda Villanueva. RM Whittaker reviewed the LIC 9117 form which grants emergency approval to operate while new applicants complete their application for a Residential Care Facility for the Elderly. RM Whittaker inquired about a ‘For Sale’ sign which was observed on the property during a 10/31/25 complaint visit. Reynaldo owns the home and noted there is a waitlist of potential future residents. Therefore, he plans to continue operations with Yolanda’s sister Marietta, who will create an LLC to apply for a new license. The ‘For Sale’ sign will be taken down. Reynaldo also noted Erlina Somera would be the acting administrator. LPA Reed reviewed Erlina’s status on Guardian and the Administrator Certification Bureau’s website and noted that she holds a valid administrator certificate and is currently a licensee at MANOR CARE FACILITY (197603849) Reynaldo called Erlina at approximately 11:15 a.m. Erlina spoke to the RM over the phone and noted she will be in the Philippines for 3 weeks starting on 11/15/25. Erlina noted Estela will not return from her vacation to serve as a temporary administrator prior to 11/15/25. RM also raised issues noted with day-to-day facility operations noticed during the 10/31/25 complaint visit, especially concerning cooking indoors, accessible gas tanks, expired food, and various clutter throughout the home. RM shared several photos of citable offenses at the facility. RM also requested a list of residents and their representatives from Reynaldo. Exit interview conducted. Copy of report provided.the state’s words, verbatim · CDSS document, Nov 3, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Abeye Duguma met with Yolanda Villanueva for a Required One (01) Year visit. LPA explained the reason for the visit. A tour of the physical plant was conducted at around 10:00 AM and the following was noted: There is one entrance being utilized at the facility. The facility has a total of four (04) bedrooms and two (02) bathrooms. The facility is fire cleared for six (06) bedridden and a hospice waiver for four (04). The facility is currently occupying six (06) residents. The facility has outdoor furniture with a covered shaded area for residents and visitors. The facility does not have a swimming pool/body of water. The garage is currently being used for storage. Laundry detergents, cleaning agents and other toxins are locked away. Kitchen is sufficiently stocked with at least two (02) days perishable and seven (07) days non-perishable food. Frozen foods are wrapped and stored appropriately. Food storage and preparation areas are clean and inaccessible to pests. Knives and sharps are observed to be locked and inaccessible to residents. The living and dining room are neat and clean. The facility maintains a comfortable temperature at 73°F. The smoke and carbon monoxide detectors are hardwired, interconnected and observed to be operational. Fire extinguisher is located near the kitchen and observed to be fully charged and last inspected 05/03/2024. (continued on LIC 809-C) The residents' rooms are adequately furnished with appropriate lighting system. Hallways are well lit. Residents have enough personal hygiene product provided by the licensee. The bathroom was checked for cleanliness and proper operations. The hot water temperature was measured at 113.6°F. Towels and washcloths are not shared. There was enough clean linen available in the cabinets. LPA observed medication to be locked and inaccessible to residents. Facility maintains a complete first aid kit. No health and safety hazards noted during the visit. Exit interview conducted. Copy of this report issued.the state’s words, verbatim · CDSS document, Nov 1, 2024

Allegation investigated: Staff hit resident

Licensing Program Analyst (LPA) Tihesha Smith conducted an unannounced complaint investigation visit to this facility at 11:00 am. LPA Smith met with the administrator and disclosed the purpose of the visit. Staff hit resident It was alleged that staff hit Resident #1 (R1) with a wet rag over the face and back of head. To investigate the allegation LPA Smith requested facility documents, conducted interviews with staff, residents, interested parties and conducted a brief facility tour from approximately 11:10 am -12:30 pm. LPA was unable to interview Resident 31 (R1) as no longer resides at the facility. LPA interviews with three (3) of three (3) staff revealed they have not hit R1 or any resident and have not witnessed any staff hitting R1 or any of the residents in care. Staff #1 (S1) and Staff #2 (S2) revealed R1 was hard to take care of due to behavioral Unsubstantiated (Cont From 9099) issues and R1 was going through withdrawal S1 also revealed R1 was a hospice placement and no longer resides at the facility. Interview with two (2) of five (5) residents revealed staff have not hit them and have not witnessed staff hitting any resident. One (1) of five (5) residents revealed staff very kind and have a lot of patience when dealing with the residents. Interested party revealed visits facility weekly and has never observed staff mistreating or hitting any residents. LPA Smith review of records reveal R1 has history of substance abuse and is a burn patient with burns to the face and chest that require daily cleaning and cream to be applied. Based on interviews and record review there is not sufficient information to verify this allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. Exit interview conducted and a copy of the report was issued.the state’s words, verbatim · CDSS document, May 16, 2024 · control 31-AS-20240507112338

Type of visit: Required - 1 Year

Licensing Program Analysts (LPA) Tuesday Cabiness arrived to the facility to conduct an unannounced annual inspection. Upon arrival LPA met with Licensee/Administrator Yolanda Villanueva and the informed her the reason of the visit. LPA observed residents in the living and dining room watching TV. LPA also observed an additional staff working with Administrator. There were Licensing and COVID signs posted throughout the facility. The annual inspection consisted of the following: Food Inspection: LPA observed there was a sufficient stock of (7) day non-perishable foods; but facility did not have a sufficient supply of (2) day perishable food. LPA also observed food was not properly wrapped and freezer burned. A technical violation will be issued. Sharps and medications are centrally stored in a locked area. Garbage can has a tight-fitting lid in the kitchen. Fire extinguisher was fully charged. Common Areas: All common areas were observed to be clean and properly furnished. Facility maintains a comfortable temperature. Facility has an attached garage which can be accessed from the living room and the outside. Garage is utilized for supply storage; washer and dryer machine. Residents Rooms: There are four (4) bedrooms of which one (1) is designated for staff use. All the four (4) bedrooms were toured and appear to be clean and properly furnished. LPA observed additional bedding and linens sufficient for all of the residents. Bathrooms: There are two (2) bathrooms in the facility. LPA observed all bathrooms to have grab bars and non-skid mats. Hot water measured at 114.8 Outside areas: LPA toured the outside area of the facility. LPA observed appropriate outdoor furniture, with a covered shaded area for residents. There are no bodies of water on the ground. Smoke alarms and carbon monoxide detectors were operating correctly. Fire extinguisher checked and fully charged. First aid kit was fully equipped. All exits had alarms, were functioning properly. Back yard had clear passageways, and free from obstruction. Gates were unlocked and easily to access. Medications were locked in a cabinet, and centrally stored record was accurate and complete. Client and staff files reviewed; proper documentation observed. Technical Violation issued, and copy of report providedthe state’s words, verbatim · CDSS document, Dec 5, 2023