Eagle Lake Village is a residential care home for the elderly (RCFE) in Susanville, Lassen County, California — state license #185002877, licensed for 76 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 18 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated July 16, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 18 times and filed 18 documents. The most recent is a facility evaluation report, dated July 16, 2026.
The state's published file for this home includes 9 documents with transcribed findings, dated October 4, 2022 to April 30, 2026. 9 of the 9 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (8). 9 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 9 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 16, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 30, 2026Unsubstantiated
Allegation investigated: Staff does not assist resident with management of their oxygen administration. - UNSUBSTANTIATED Resident fell and was not provided assistance for several hours. - UNSUBSTANTIATED
/30/2026 09:30 AM Licensing Program Analyst (LPA) Rebecca Knight arrived at the facility unannounced to conduct a complaint investigation. LPA met with Executive Director Brian Moore and explained the purpose of the visit. During the course of the investigation LPA conducted interviews and reviewed documents. Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 30, 2026 · control 59-AS-20260421144053
Apr 30, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 29, 2026Unsubstantiated
Allegation investigated: Staff neglect resulted in resident sustaining multiple pressure injuries. - UNSUBSTANTIATED Staff did not seek timely medical attention for resident. - UNSUBSTANTIATED Staff did not inform residents’ representative of a change in residents’ condition. - UNSUBSTANTIATED
/29/2026 11:00 AM Licensing Program Analyst (LPA) Rebecca Knight arrived at the facility unannounced to deliver the results of a complaint investigation. LPA met with Executive Director Brian Moore and explained the purpose of the visit. During the course of the investigation multiple interviews were conducted and documents were reviewed. Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 29, 2026 · control 59-AS-20250821162815
Aug 26, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 25, 2025Unsubstantiated
Allegation investigated: Resident assaulted another resident. - UNSUBSTANTIATED The Administrator is not available for residents to speak to when they have concerns about the facility. - UNSUBSTANTIATED Resident is not being properly supervised causing other residents to feel unsafe. - UNSUBSTANTIATED
/25/2025 03:00 pm Licensing Program Analyst (LPA) Rebecca Knight, made an unannounced visit to the facility and met with RCC Carrie Breaux. The purpose of this visit was to deliver the results of a complaint investigation. During the course of the investigation LPA conducted interviews and reviewed documents including related incident report, change of administrator documents, staff schedules. Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 25, 2025 · control 59-AS-20250516160354
Aug 25, 2025Unsubstantiated
Allegation investigated: Staff are not following physicians’ instructions.- UNSUBSTANTIATED Staff did not ensure that resident is provided an adequate amount of water. - UNSUBSTANTIATED
/25/2025 03:30 PM Licensing Program Analyst (LPA) Rebecca Knight, made an unannounced visit to the facility and met with Executive Director Shay Ewing. The purpose of this visit was to deliver the results of a complaint investigation. During the course of the investigation LPA conducted interviews and reviewed documents to include Service Plan, Over the counter PRN and First Aid Orders, MAR, Physician’s Report, care notes, for 1 resident, staff list with telephone numbers, resident list. Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 25, 2025 · control 59-AS-20250624144340
Feb 19, 2025Unsubstantiated
Allegation investigated: Facility staff did not dispense medications as prescribed Facility staff did not assist resident with medication refill
On February 19, 2025 at approximately 10:00 AM, Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at Eagle Lake Village for the purpose of conducting a subsequent complaint investigation inspection and delivering complaint findings. LPA was greeted at the door by Administrator, Anthony Faulkner, and was granted access into the facility. During the course of the investigation, LPA conducted interviews with staff, Resident #1 and a Witness. In addition, the LPA reviewed the Medication Administration Record for the date in question, reviewed the Care Notes from January 1, 2025 through February 17, 2025, and reviewed the Call Bell Log from January 20, 2025 through February 19, 2025. LPA toured the facility on February 10, 2025 and made observations. Complaint alleges that Facility staff did not dispense medications as prescribed. Based on interviews that were conducted and observations of facility documents and resident records, LPA could not prove or disprove the allegathe state’s words, verbatim · CDSS document, Feb 19, 2025 · control 59-AS-20250205153700
Sep 4, 2024Unsubstantiated
Allegation investigated: Staff does not provide a safe environment for resident. Staff does not treat resident with dignity and respect.
On September 4, 2024 at approximately 01:00 PM Licensing Program Analyst (LPA), Farhaan Sarangi made an unannounced visit to Eagle Lake Village and met with Prospective Administrator, Anthony Faulkner. The purpose of this visit was to deliver the results of a complaint investigation conducted by LPA Jaynae Boyles. LPA Jaynae Boyles investigated, “Staff does not provide a safe environment for residents”. LPA Boyles interviewed the administrator, and it was discovered that there was conflict between one resident and a married couple who had recently moved into the facility due to a disagreement with the courtyard and the plants. Furthermore, the administrator rectified the conflict by offering the married couple a new room on the other side of the facility to prevent any further conflict from occurring. The married couple explained to the LPA that they were never unkind, disrespectful or unsafe to any residents within the facility. (Report continued on LIC 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 4, 2024 · control 59-AS-20240606130507
Sep 4, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 4, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 10, 2024Substantiated
Allegation investigated: Medication Management.
On 05/09/2024 at 11:00 AM Licensing Program Analyst (LPA) Sarah Benson, conducted an unannounced visit and met with Anthony Faulkner Resident Care Coordinator. The purpose of this visit was to open a complaint investigation. During today's visit the facility was toured, records were reviewed and interviews were performed. LPA interviewed Anthony Faulkner Resident Care Coordinator and Denise Diaz medication technician. LPA requested the following documents during the visit: residents admission agreements, medical records, medication administration records, PRN records and incident reports. (Continued on LIC 9099-C) Substantiatedthe state’s words, verbatim · CDSS document, May 10, 2024 · control 59-AS-20240508091401
May 1, 2024Unsubstantiated
Allegation investigated: Staff did not keep the facility free from pest. Resident sustained a pressure injury due to lack of care from staff. Staff do not meet resident's toileting needs. Staff do not meet resident's hygiene needs. Staff are using nicotine products in the presence of residents. Staff handled resident in a rough manner. Staff yelled at residents.
On 05/01/2024 Licensing Program Analyst (LPA) Jaynae Boyles made an unannounced visit to the facility and met with administrator. The purpose of this visit was to deliver the results of a complaint investigation. During the course of the investigation the administrator and four (4) staff were interviewed. LPA reviewed the following documents: pest control service records, home health records for residents who are receiving wound care services, staff meeting notes for the last six months. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED. An exit interview was conducted. A copy of the report was provided to administrator. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 1, 2024 · control 59-AS-20240305143731
Year-by-year trend
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Is Eagle Lake Village licensed?
Yes — Eagle Lake Village is a licensed residential care home for the elderly (RCFE) in Susanville (Lassen County): California license #185002877, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 76 residents. State records list 18 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated July 16, 2026, appears in the inspection record on this page.
Can Eagle Lake Village care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Eagle Lake Village with clearances for wheelchair / non-ambulatory, dementia / memory care, and bedridden; it does not list hospice care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 76 NON-AMBULATORY, OF WHICH 5 MAY BE BEDRIDDEN. BEDROOMS 12,15,16,106 AND 107 APPROVED FOR BEDRIDDEN. NOT APPROVED FOR HOSPICE.
How much does Eagle Lake Village cost?
California's public licensing record does not include Eagle Lake Village's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Lassen County typically runs $4,000–$8,000/mo and small board-and-care homes $3,000–$7,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Eagle Lake Village accept Medi-Cal or the Assisted Living Waiver?
Eagle Lake Village is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
54 of 76 beds occupied (71%) when the state visited on April 30, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Eagle Lake Village?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 18 state visits and 18 dated documents since 2022 for Eagle Lake Village; 9 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 30, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 18 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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