Jasmin Terrace At Bakersfield · License #157208773 · 5400 Stine Road, Bakersfield, CA · (661) 398-8802 Record printed from covelightcare.com — data as of the dates shown on each item.
Jasmin Terrace At Bakersfield is a residential care home for the elderly (RCFE) in Bakersfield, Kern County, California — state license #157208773, licensed for 99 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 96 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated January 14, 2026 — published below in full, verbatim and unscored.
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
✓Wheelchair / non-ambulatoryApproved for 99 residents
–Dementia / memory careNot on file — ask the home
✓Hospice careApproved for 10 residents
✓Bedridden careApproved for 10 residents
“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.
Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →
AGE RANGE 60 AND OVER. 99 NON-AMBULATORY, OF WHICH 10 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 10.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026
Since 2021, the state has visited this home 126 times and filed 96 documents. The most recent is a complaint investigation report, dated January 14, 2026.
Most recent state visit
May 12, 2026
Occupancy at the September 21, 2022 visit
83 of 99 beds
The state's published file for this home includes 25 documents with transcribed findings, dated August 4, 2021 to September 21, 2022. 25 of the 25 carry the state's recorded outcome word: “Substantiated” (4), “Unfounded” (8), “Unsubstantiated” (13). 25 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 25 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
Jan 14, 2026Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 14, 2026Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 14, 2026Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
20257 state visits · 13 documents
Dec 2, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 12, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 12, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 23, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 23, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 23, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 25, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 25, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 4, 2025Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 19, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 19, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 6, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 6, 2025Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
202410 state visits · 16 documents
Sep 4, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 22, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 22, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 26, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 26, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 26, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 18, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 18, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 11, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 26, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 4, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 4, 2024Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 22, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 18, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 3, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 3, 2024Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
202310 state visits · 15 documents
Dec 18, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 18, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 15, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 30, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 4, 2023Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 29, 2023Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 13, 2023Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 6, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 22, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 22, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 22, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 22, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 22, 2023Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 19, 2023Facility evaluation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 16, 2023Complaint investigation reportReport on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Beside homes the same size
Type A citations17typical 1
Type B citations23typical 1
Substantiated complaints40typical 2
Total complaints71typical 7
State visits on file126typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2017.
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →
our estimate — Kern County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo(2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →
Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.
No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
Ask how the 2022 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?
The first two come straight from this home’s record — a brochure won’t answer them.
Yes — Jasmin Terrace At Bakersfield is a licensed residential care home for the elderly (RCFE) in Bakersfield (Kern County): California license #157208773, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 99 residents. State records list 96 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated January 14, 2026, appears in the inspection record on this page.
Can Jasmin Terrace At Bakersfield care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Jasmin Terrace At Bakersfield with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 99 NON-AMBULATORY, OF WHICH 10 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 10.
How much does Jasmin Terrace At Bakersfield cost?
California's public licensing record does not include Jasmin Terrace At Bakersfield's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Kern County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Jasmin Terrace At Bakersfield accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Jasmin Terrace At Bakersfield through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
83 of 99 beds occupied (84%) when the state visited on September 21, 2022. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Jasmin Terrace At Bakersfield?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 126 state visits and 96 dated documents since 2021 for Jasmin Terrace At Bakersfield; 25 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 21, 2022, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
Allegation the state reviewedFacility is unsanitary.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
This allegation was incorrectly documented on this complaint, it belongs to complaint number 24-AS-20220714131348. On 09/21/2022 Licensing Program Analysts (LPAs) V Gorban and L Salazar arrived unanounced to the facility stated above. LPAs greeted and were allowed entry into facility. Covid protocol was observed. During the investigation LPAs toured the facility and observed what appeared to be bodily fluids on the walls of all three hallways. LPAs observed multiple fly traps hanging from the ceiling, above the dining tables where residents were eating, light fixtures in the halls were observed to have cobwebs and bugs, Hallway doors leading to the outside courtyard were observed to be stained with dirt. Based on LPAs observations, the preponderance of evidence standard has been met, therefore, the allegation is found to be SUBSTANTIATED. Per California Code of Regulations, Title 22, Division 6, Chapter 8, a deficiency is cited on the attached 9099D. If not corrected, this poses an pot— CDSS inspection report, September 21, 2022 · control 24-AS-20220829110252
Allegation the state reviewedFacility ice machine is moldy Staff are not following resident's special diet physicians order
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Katie Brown arrived at the facility unannounced to conduct the initial complaint visit. LPA met with and explained the purpose of the visit and the elements of the allegations with Administrator (AD) Ramona Eleco. During the visit, LPA conducted interviews and a record review. LPA toured the dining room and observed the facility ice machine. LPA delivered the investigation findings on this day. The Department investigated the allegation: Facility ice machine is moldy. During the course of the investigation, LPA observed the facility ice machine. The ice machine is clean and free of mold inside and out. LPA observed the cleaning log and AD explained the cleaning procedure and schedule. See LIC909-C for continuation of this report Unfounded— CDSS inspection report, September 6, 2022 · control 24-AS-20220829110252
Allegation the state reviewedResident care needs are not being met Facility has pests Staff are not keeping facility clean Facility is short staffed
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) K. Kaur and Licensing Program Manager S. Moua conducted a subsequent complaint inspection to deliver findings. LPA and LPM met with Administrator Ramona and discussed the findings. The Department has interviewed staff and residents, toured the facility, and reviewed records. Based on interviews conducted, observations, and records reviewed, the above allegations are Unsubstantiated. The facility implemented monthly pest control services in every room of the facility. The facility is cleaned on a daily basis by three housekeepers. There have been no specific incidents related to lack of staffing. Exit Interview was conducted. Unsubstantiated— CDSS inspection report, August 15, 2022 · control 24-AS-20220405105646
Allegation the state reviewedStaff not properly caring for resident's wound. Facility has insects. Facility trash is not being disposed of.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) K. Kaur and Licensing Program Manager S. Moua conducted a subsequent complaint inspection to deliver findings. LPA and LPM met with Administrator Ramona and discussed the findings. The Department has interviewed staff and residents, toured the facility, and reviewed records. Based on interviews conducted, observations, and records reviewed, the above allegations are Unsubstantiated. The facility implemented monthly pest control services in every room of the facility. The facility is cleaned on a daily basis by three housekeepers. LPA and LPM did not observed overflow of trash. Residents with wounds are on hospice and wound care is provided by hospice or home health by skilled medical professionals. Exit Interview was conducted. Unsubstantiated— CDSS inspection report, August 15, 2022 · control 24-AS-20220406135133
Allegation the state reviewedStaff did not give medication(s) to resident according to doctor’s orders. Resident’s shower door is in disrepair.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) K. Kaur and Licensing Program Manager S. Moua conducted a subsequent complaint inspection to deliver findings. LPA and LPM met with Administrator Ramona. Findings were delivered. The Department has interviewed staff and residents, toured the facility, and reviewed records. Based on observation R1’s shower door was not latching and staying closed. A sample review of the medication was conducted, and files reviewed. R1 and R2 medication reviewed and was found that medication was missed and or not properly handled. Exit Interview was conducted. Substantiated— CDSS inspection report, August 15, 2022 · control 24-AS-20220729080056
Allegation the state reviewedStaff did not follow COVID-19 testing protocol for symptomatic resident. Staff did not assist resident with showering as needed. Staff did not safeguard resident’s personal belongings.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) K. Kaur and Licensing Program Manager S. Moua conducted a subsequent complaint inspection to deliver findings. LPA and LPM met with Administrator Ramona. Findings were delivered. The Department interviewed staff and residents, toured the facility, and reviewed records. Interviews were conducted with staff and proper COVID protocol is followed for isolation and testing of residents. Based on records review R1’s shower scheduling was reviewed, and facility records when caregivers provide showers to the residents. Facility staff return personal belongings based on any labels on the clothing. Therefor the above allegations are unsubstantiated Exit Interview was conducted. Unsubstantiated— CDSS inspection report, August 15, 2022 · control 24-AS-20220729080056
Allegation the state reviewedStaff are not stopping resident from displaying genitals to residents Staff are not stopping resident from eliminating throughout the facility Resident urinated on another resident Staff do not stop residents from bullying another resident Staff do not afford a resident (s) dignity and respect in their relationships
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) K. Kaur and Licensing Program Manager S. Moua conducted an initial complaint inspection and deliver findings. LPA and LPM met with Administrator Ramona and discussed the findings. The Department has interviewed staff and residents, toured the facility, and reviewed records. Based on interviews conducted, observations, and records reviewed, the above allegations are Unsubstantiated. R1 referenced in the complaint was newly admitted into the facility with dementia. R1 has uncontrollable bladder. Facility implemented incontinence care plan for R1 and in-service training was completed. Residents interviewed stated that facility staff redirects R1. Residents referenced in the complaint regarding bullying were interviewed and denied the allegations. Exit Interview was conducted. Unsubstantiated— CDSS inspection report, August 15, 2022 · control 24-AS-20220808103534
Allegation the state reviewedWater served to residents does not meet safety standards. Facility ice machine has mold.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) K. Kaur and Licensing Program Manager S. Moua conducted an initial complaint inspection to open the complaint. LPA and LPM met with Administrator Ramona. Findings were delivered. The Department has interviewed staff and residents, toured the facility, and reviewed records. Based on observation, the above allegations are Unfounded. Ice machine was observed and there were no signs of mold. Ice machine is deep clean every other day. Water is filtered and was checked and there were no residues observed. Exit Interview was conducted. Unfounded— CDSS inspection report, August 15, 2022 · control 24-AS-20220809165407
Allegation the state reviewedStaff retaliated against resident for complaining Staff withheld resident's medical supplies Staff spoke inappropriately to resident Staff handled resident in a rough manner
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) K. Kaur and Licensing Program Manager S. Moua conducted an initial complaint inspection to open the complaint. LPA and LPM met with Administrator Ramona. Findings were delivered. The Department has interviewed staff and residents, toured the facility, and reviewed records. Residents’ medical supplies are from medical supply companies via insurance or families. Residents who request it will keep their supplies in their rooms. Residents with memory care will have their supplies kept, track, and inventoried by the facility. Medical supplies room was toured, and supplies were labelled for residents. Facility has a resident’s council that meets every month. Residents were interviewed regarding personal rights and care. There have been no specific incidents regarding staff handling residents roughly, speaking inappropriately to resident, or retaliation. The above allegations are Unsubstituted. Exit Interview was conducted. Unsubstantiated— CDSS inspection report, August 15, 2022 · control 24-AS-20220811130931
Allegation the state reviewedStaff inappropriately touched resident while in care Staff made inappropriate comments to resident while in care Resident's air conditioning is in disrepair
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 08/10/2022, Licensing Program Analyst (LPA) Walton arrived unannounced to deliver findings on the above the allegations. LPA introduced self, stated the purpose of the visit and reqeusted to meet with the Administrator. LPA met with Ramona Eleco. Today's visit included interviews and a facility tour. Based on interviews conducted and observation, the allegations: Staff inappropriately touched resident while in care; Staff made inappropriate comments to resident while in care; Resident's air conditioning is in disrepair are UNSUBSTANTIATED. Although the allegations may have happened or are valid there is not a preponderance of evidence to prove the alleged violations did or did not occur. No deficiencies issued during today's visit. An exit interview was conducted with Administrator. A copy of this report was discussed and provided to Administrator, Ramona Eleco, whose signature on this form confirms reciept of this document. Unsubstantiated— CDSS inspection report, August 10, 2022 · control 24-AS-20220707070324
Allegation the state reviewedStaff did not provide adequate supervision to resident resulting in inappropriate behavior.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
A Complaint visit was conducted on the date & during the times indicated above by Licensing Program Analyst (LPA) K. McClurg. LPA met with Administrator (Admin) Ramona "Mona" Eleco. According to Admin & facility records, Resident 1(R1) sustained fall in facility courtyard when trying to get to dining room per R1 as told to S1 R1 assessed for injuries in accordance with facility policies & procedures. No other residents observed near R1. R1 did not complain of being pursued by another person. The Department has investigated the above allegation & found it to be unsubstantiated. Exit interview conduced with Admin. Report provided. Unsubstantiated— CDSS inspection report, May 26, 2022 · control 24-AS-20220518121130
Allegation the state reviewedInappropriate interactions occurred between residents.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
A Complaint visit was conducted on the date & during the times indicated above by Licensing Program Analyst (LPA) K. McClurg. LPA met with Administrator (Admin) Ramona "Mona" Eleco. The Department interviewed staff & residents (R1, R2, &3). The Department also reviewed resident's records & the submitted incident report. R3 confirmed that they intervened before anything inappropriate took place between R1 & R2. R1 denied the allegation. An incident report was submitted to the Department & facility has implemented increased supervision on R2 as a result of the incident. There is not a preponderance of evident to prove alleged violation occurred, therefore the allegation is Unsubstantiated. Exit interview conducted with Admin. Report provided. Unsubstantiated— CDSS inspection report, May 16, 2022 · control 24-AS-20220411164018
Allegation the state reviewedStaff are retaliating against resident for making a complaint by forcing resident to move rooms Resident's ceiling is in disrepair
State's findingUnfoundedThe state investigated and found the allegation to be false.
On 02/02/22, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint findings on the above allegations. LPA met with Administrator Ramona Eleco and stated purpose of visit. During the course of the investigation, the Department conducted interviews and toured the facility. LPA interviewed resident and staffs. Based on the interviews conducted, the resident and staff confirmed resident was not forced to move rooms. The Department conducted interviews and toured the facility. LPA checked and toured the ceiling in the resident’s room. Resident’s ceiling observed to not be in disrepair. The resident and staff verified that the ceiling is not disrepair. Based on interviews and observation, the allegations above is UNFOUNDED, meaning it was false, could not have happened, and/or is without reasonable basis. We have therefore dismissed the complaint. Exit interview conducted. As a COVID-19 precautionary measure, a copy of this report will be provided via email. Report— CDSS inspection report, February 2, 2022 · control 24-AS-20211203100104
Allegation the state reviewedResident developed pressure injuries due to being left in wheelchair extended periods of time. Facility did not provide proper bed for resident.
State's findingUnfoundedThe state investigated and found the allegation to be false.
On 02/02/22, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint findings on the above allegations. LPA met with Administrator Ramona Eleco and stated purpose of visit. During the course of the investigation, the Department conducted interviews, toured the facility and reviewed records. LPA interviewed resident and staff. Staffs stated resident was provided with a bed upon arrival at facility. Residents records were reviewed, and interviews were conducted that confirmed no pressure injuries developed due to resident being left in wheelchair for an extended period. Based on records reviewed and interviews conducted, the allegations above are UNFOUNDED, meaning they were false, could not have happened, and/or are without reasonable basis. We have therefore dismissed the complaint. Exit interview conducted. As a COVID-19 precautionary measure, a copy of this report will be provided via email. Report signed on-site. Unfounded— CDSS inspection report, February 2, 2022 · control 24-AS-20211202110000
Allegation the state reviewedFacility accepted resident who needed higher level of care as the result of not conducting proper pre-assessment. Facility rooms do not provide for easy passage for residents who use wheelchairs. Resident had several unwitnessed falls as the result of insufficient staffing.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 02/02/22, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint findings on the above allegations. LPA met with Administrator Ramona Eleco and stated purpose of visit. During the course of the investigation, the Department conducted interviews, toured the facility and reviewed records. LPA reviewed resident’s and facility record which show proper pre-assessment was conducted prior to accepting the resident to the facility. Resident’s physician report, California Assisted Living Waiver program (ALW), and assessment were reviewed and confirmed resident did not need higher level of care. LPA toured facility and observed doorways to have proper passage. Records were review and staff interviews confirm adequate staffing. Based on records reviewed, observations, and interviews which were conducted, the preponderance of evidence standard has not been met, therefore the above allegations are found to be UNSUBSTANTIATED. Exit interview conducted. As a COVID-19 prec— CDSS inspection report, February 2, 2022 · control 24-AS-20211202110000
Allegation the state reviewedResident overdosed while in care Staff did not ensure that resident had a sufficient intake of liquids
State's findingUnfoundedThe state investigated and found the allegation to be false.
An Complaint visit was conducted on the date & during the times identified above by Licensing Program Analyst (LPA) K. McClurg. LPA met with Administrator (Admin) Ramona Eleco & stated purpose of visit. Continued. Unfounded— CDSS inspection report, December 20, 2021 · control 24-AS-20211011111843
Allegation the state reviewedFacility is in disrepair Staff yells at resident Facility did not provide transportation arrangements to resident in care Centrally stored medications were made accessible to residents in care Staff did not notify resident's physician of resident's change in condition
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
An unannounced Complaint visit was conducted on the date & during the times identified above by Licensing Program Analyst (LPA) K. McClurg & Licensing Program Manager (LPM) See Moua. LPA & LPM met with Administrator (Admin) Ramona Eleco & stated purpose of visit. The Department conducted interviews with residents & staff, toured the facility & reviewed records. Based on observations the sinks & showers in resident's room were not leaking & had hot water. The Med room was observed locked with a Med Tech & residents interviewed confirmed that staff do not yell at them & transportation arrangements are provided. The Admin stated that resident's physician's are notified of changes immediately. The allegations are Unsubstantiated. No deficiencies. Exit interview conducted with Admin. Unsubstantiated— CDSS inspection report, November 22, 2021 · control 24-AS-20211012141149
Allegation the state reviewedStaff are not assisting resident with hygiene needs Staff are not ensuring that resident has nutritional meals
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
An unannounced Complaint visit was conducted on the date & during the times identified above by Licensing Program Analyst (LPA) K. McClurg & Licensing Program Manager (LPM) See Moua. LPA & LPM met with Administrator (Admin) Ramona Eleco & stated purpose of visit. The Department interviewed resident, facility staff, and reviewed records. The resident referenced (R1) in the complaint confirmed that they are provided meals at the facility. Facility staff interviewed stated that the resident is provided showers and hygiene care, but refuses. Resident’s refusal was documented and provided along with the facility’s menu. Based on the interviews conducted and records reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are Unsubstantiated. No deficiencies issued. Exit interview conducted with Admin. Unsubstantiated— CDSS inspection report, November 22, 2021 · control 24-AS-20210922141659
Allegation the state reviewedResident were sexually assaulted while in care Residents take illegal drugs on the premises Staff failed to provide a safe environment for resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
An unannounced Complaint visit was conducted on the date & during the times identified above by Licensing Program Analyst (LPA) K. McClurg & Licensing Program Manager (LPM) See Moua. LPA & LPM met with Administrator (Admin) Ramona Eleco & stated purpose of visit. Continued. Unsubstantiated— CDSS inspection report, November 22, 2021 · control 24-AS-20210825165233
Allegation the state reviewedResident's room does not have a call assistance button
State's findingUnfoundedThe state investigated and found the allegation to be false.
An unannounced Complaint visit was conducted on the date & during the times identified above by Licensing Program Analyst (LPA) K. McClurg & Licensing Program Manager (LPM) See Moua. LPA & LPM met with Administrator (Admin) Ramona Eleco & stated purpose of visit. Previous visit, LPA observed call assistance button to be availble in room for Resident 1 (R1). Button tested & observed to be operational. The Department has investigated the above allegation & determined it to be Unfounded. Unfounded— CDSS inspection report, November 22, 2021 · control 24-AS-20210603100512
Allegation the state reviewedStaff are not following licensed physicians orders as prescribed
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
An unannounced Complaint visit was conducted on the date & during the times identified above by Licensing Program Analyst (LPA) K. McClurg & Licensing Program Manager (LPM) See Moua. LPA & LPM met with Administrator (Admin) Ramona Eleco & stated purpose of visit. Resident MARs & Centrally Stored Medication & Destruction Record (CSMDR) reviewed for Resident 1 (R1) & random resident records. MARS not appropriately maintained - no initials that AM medications had been given. CSMDR did not reflect all medications on premises &/or medication was listed on CSMDR & medication not available for review. The Department has investigated the above allegation & has found it to be Substantiated. Deficiencies Issued Substantiated— CDSS inspection report, November 22, 2021 · control 24-AS-20210413092742
Allegation the state reviewedStaff does not safeguard resident's personal items Staff does not have adequate sanitation procedures Staff does not assist resident with obtaining medical care in a timely manner
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
An unannounced Complaint visit was conducted on the date & during the times identified above by Licensing Program Analyst (LPA) K. McClurg & Licensing Program Manager (LPM) See Moua. LPA & LPM met with Administrator (Admin) Ramona Eleco & stated purpose of visit. The Department conducted interview with residents & staff, toured the facility's laundry room, & reviewed records. Based on observations, all resident's clothing are labelled & the facility has an adequate supply of laundry detergent & cleaning supplies. Based on records reviewed, R1 was referred for a sleep apnea observation on 10/19/21 & received the CPAP machine on 10/25/21 within a month of letting the facility know. The allegations are Unsubstantiated. No deficiencies issued. Exit interview conducted with Admin. Unsubstantiated— CDSS inspection report, November 22, 2021 · control 24-AS-20210826125814
Allegation the state reviewedFacility's air conditioner is broken Resident's bathroom sink and shower does not deliver hot water
State's findingUnfoundedThe state investigated and found the allegation to be false.
An unannounced Complaint visit was conducted on the date & during the times identified above by Licensing Program Analyst (LPA) K. McClurg & Licensing Program Manager (LPM) See Moua. LPA & LPM met with Administrator (Admin) Ramona Eleco & stated purpose of visit. The Department conducted interviews with residents & staff, toured the facility & checked sinks & showers in resident's rooms, & reviewed records. Sinks & showers were observed to have hot water. The Admin denied the A/C was broken & the facility was observed to be at a comfortable temperature. The allegations are Unfounded. No deficiencies. Exit interview conducted with Admin. Unfounded— CDSS inspection report, November 22, 2021 · control 24-AS-20211012125013
Allegation the state reviewedFacility staff is mismanaging resident's money Facility staff is chemically restraining resident Facility staff is not ensuring residents have access to an adequate amount of liquids Facility staff are not properly supervising residents
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Lady Cabrera conducted the complaint investigation visit to the facility. During the course of this investigation LPA interview staff and reviewed facility records relevant to the complaint investigation. There is no preponderance of evidence to prove the violations (Facility staff is mismanaging resident's money, Facility staff is chemically restraining resident, Facility staff is not ensuring residents have access to an adequate amount of liquids, Facility staff are not properly supervising residents) occurred as alleged by the complainant. This agency has investigated the complaint alleging the above violations. We have found that the complaint was unfounded, therefore we have dismissed the complaint. Administrator was provided with the LIC9099. Exit interview conducted. Unfounded— CDSS inspection report, August 17, 2021 · control 24-AS-20210803084904
Allegation the state reviewedStaff failed to administer resident's medication as prescribed. Facility falsifying residents’ logs.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analysts (LPAs) Lady Cabrera and Shawna Doucette contacted the facility to commence a complaint investigation. LPA conducted a visit and took COVID-19 pre-cautionary measures. LPA identified herself and explained the purpose of the visit and the elements of the allegations with Administrator Ramona Eleco. LPAs delivered findings to Administrator. LPAs reviewed pharmacy log provided by Mercy Pharmacy. LPAs reviewed MARS log. Facility did not have a centrally stored log for residents medications to review. LPAs reviewed Resident's (R1) and (R2) medications. LPA interviewed Medication Technician and Administrator. Based on records review and staff interviews it was found that R1 and R2 missed medications. Pharmacy log stated medication for R1 was last refilled on 5/3/21 and not refilled again until 7/12/21. Mercy Pharmacy Medication is administered from pharmacy in a count of 30 pills. MARS log shows pills are being administered, however it does not reflect the amount of— CDSS inspection report, August 4, 2021 · control 24-AS-20210723084805
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 126 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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