Brookdale Riverwalk

On 9/25/2025, Licensing Program Analyst (LPA) M. Medina conducted an unannounced subsequent complaint visit to conduct additional interviews and deliver findings. LPA introduced self and stated purpose of visit. LPA met with Executive Director/Administrator, Jeffrey Toomer to conduct complaint visit. During the subsequent visit, LPA conducted additional interviews and reviewed records. During the course of the investigation, facility was toured, records reviewed, and interviews conducted. This department had insufficient information regarding the allegatio listed above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or disprove that the allegation occurred therefore the allegation is UNSUBSTANTIATED. No deficiencies issued during this complaint visit . Exit interview conducted. A copy of this report was provided to Administrator for facility records UnsubstantiatedRead the full finding— CDSS inspection report, September 25, 2025 · control 24-AS-20250610154056

On 09/10/25, Licensing Program Analyst (LPA) M. Medina conducted an unannounced subsequent complaint visit. LPA introduced self, stated purpose of visit, and allowed entrance. LPA met with Executive Director (ED)/Administrator (ADM), Jeffrey Toomer to conduct visit. This department investigated the above allegation, during the investigation, facility was toured, interviews conducted and records reviewed. Based on information gathered during interviews and incident report received by department on 5/23/2025, R1 was administered medication belonging to both R2 and R3. R1 and R2 were current residents and R3 last resided at facility on 3/30/25 and medication was still at facility as of date of complaint. The preponderance of evidence standard has been met, therefore the allegations of facility staff did not properly dispose of resident's medication upon termination of services and facility staff did not dispense medications to residents as prescribed are found to be SUBSTANTIATED. Per CalRead the full finding— CDSS inspection report, September 10, 2025 · control 24-AS-20250521115419

On 8/06/25, Licensing Program Analyst (LPAs) M. Medina and J. Duarte arrived to conduct an initial 10-day complaint visit. LPAs stated purpose of visit and met with Jeffrey Toomer, Administrator/Executive Director and Martha Fernandez, Health & Wellness Director to conduct visit. LPAs conducted facility tour, conducted interviews, and gathered documentation during complaint visit. This department had insufficient information regarding the allegations listed above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or disprove that the allegations occurred therefore the allegations are UNSUBSTANTIATED. Exit interview conducted. A copy of this report will be provided to Executive Director via e-mail due to technical difficulties. No deficiencies issued during this complaint visit . UnsubstantiatedRead the full finding— CDSS inspection report, August 6, 2025 · control 24-AS-20250730140347

On 5/14/2025, Licensing Program Analyst (LPA) M. Medina conducted an unannounced subsequent complaint visit to conduct additional interviews and deliver findings. LPA introduced self and stated purpose of visit and allowed entrance. LPA met with Executive Director/Administrator, Jeffrey Toomer during visit. This Department investigated the allegations of facility staff do not follow infection control requirements. During the interviews and record review it was determined that infection control practices are in place and proper procedures are followed to protect the health and safety of residents in care. This Department has found that the above allegations are UNFOUNDED, meaning they were false, could not have happened, and/or were without reasonable basis. We have therefore dismissed the complaint. UnfoundedRead the full finding— CDSS inspection report, May 14, 2025 · control 24-AS-20250225145623

On 5/14/2025, Licensing Program Analyst (LPA) M. Medina conducted an unannounced subsequent complaint visit to conduct additional interviews and deliver findings. LPA introduced self, presented identification and allowed entrance. LPA met with Jeffrey Toomer, Executive Director/Administrator and Sarah Archuelta-Weaver, Health and Wellness Director to conduct visit. During complaint investigation, LPA toured facility, reviewed resident files, and conducted interviews. This department had insufficient information regarding the allegations listed above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or disprove that the allegations occurred therefore the allegations are UNSUBSTANTIATED. No deficiencies issued during this complaint visit . Exit interview conducted. A copy of this report was provided to Administrator for facility records UnsubstantiatedRead the full finding— CDSS inspection report, May 14, 2025 · control 24-AS-20250224120511

On 4/07/2025, Licensing Program Analyst (LPA) M. Medina conducted an unannounced subsequent complaint visit to conduct additional interviews and deliver findings. LPA introduced self and stated purpose of visit and allowed entrance. LPA met with Executive Director/Administrator, Jeffrey Toomer and Sarah Aruchelta-Weaver, Health & Welness Director to conduct subsequent facility tour. LPA conducted subsequent facility tour. During the course of the investigation, facility was toured, records reviewed, and interviews conducted. This department had insufficient information regarding the allegations listed above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or disprove that the allegations occurred therefore the allegations are UNSUBSTANTIATED. No deficiencies issued during this complaint visit . Exit interview conducted. A copy of this report was provided to Administrator for facility records UnsubstantiatedRead the full finding— CDSS inspection report, April 7, 2025 · control 24-AS-20250121151334

On 11/15/24, Licensing Program Analyst (LPA) M. Medina conducted an unannounced subsequent complaint visit to conduct additional interviews and deliver findings. LPA introduced self and stated purpose of visit and allowed entrance. LPA met with Executive Director/Administrator, Jeffrey Toomer during visit. During the course of the investigation, facility was toured, records reviewed, and interviews conducted. This department had insufficient information regarding the allegations listed above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or disprove that the allegations occurred therefore the allegations are UNSUBSTANTIATED. No deficiencies issued during this complaint visit . Exit interview conducted. A copy of this report was provided to Administrator for facility records UnsubstantiatedRead the full finding— CDSS inspection report, November 15, 2024 · control 24-AS-20240821164448

On 11/15/24, Licensing Program Analyst (LPA) M. Medina conducted an unannounced subsequent complaint visit to conduct additional interviews and deliver findings. LPA introduced self and stated purpose of visit and allowed entrance. LPA met with Executive Director/Administrator, Jeffrey Toomer during visit. During the course of the investigation, facility was toured, records reviewed, and interviews conducted. This department had insufficient information regarding the allegations listed above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or disprove that the allegations occurred therefore the allegations are UNSUBSTANTIATED. No deficiencies issued during this complaint visit . Exit interview conducted. A copy of this report was provided to Administrator for facility records UnsubstantiatedRead the full finding— CDSS inspection report, November 15, 2024 · control 24-AS-20240819162509

On 7/08/24, Licensing Program Analyst (LPA) M. Medina conducted an unannounced initial 10-day complaint visit. LPA introduced self and stated purpose of visit. LPA met with Jeff Toomer, Executive Director. During the investigation, LPA conducted interviews, toured facility grounds and toured Building A. Based on information gathered during interviews, and observations made by LPA during facility tour, it was reported that facility was in disrepair, however, all thermostats observed to be within Title 22 regulation of 78-85 degrees, resident rooms are all individually controlled and varied in temperature. During tour of facility grounds, it was observed that there is an estimated 70 parking lights throughout grounds, with a minimum of 3 that have needed within the last 2 months. This Department has found that the above allegation is UNFOUNDED, meaning they were false, could not have happened, and/or were without reasonable basis. We have therefore dismissed the complaint. An exit intervRead the full finding— CDSS inspection report, July 8, 2024 · control 24-AS-20240628140021

On 10/11/23, Licensing Program Analyst (LPA) M. Medina conducted a subsequent unannounced 10-day complaint visit. LPA met with Jeffrey Toomer, Executive Director and stated purpose of visit. LPA gathered additional information and delivered findings during visit. During the course of the investigation, the department conducted a facility tour, interviews and reviewed facility records. During review of records, LPA observed that staffing is adequate for residents in care, all exits to exterior of building are delayed egress, alarmed, and have keyless entry. Shower schedules reviewed, and all refusals by residents for showers are documented in resident files. Based on interviews and record review the allegations listed are UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies issued. Exit interview conducted. A copy of this report provided for facility records.Read the full finding— CDSS inspection report, October 11, 2023 · control 24-AS-20230921081034

On 7/27/23, Licensing Program Analyst (LPA) M. Medina conducted a subsequent visit to deliver findings on this complaint. LPA met with Jeffrey Toomer, Executive Director and stated purpose of visit. This Department investigated the allegation Questionable Death and based on review of records, the complaint is UNSUBSTANTIATED as the cause of R1's death was due to medical conditions. No deficiency cited. Exit interview conducted and a copy of this report provided for facility records. Unsubstantiated— CDSS inspection report, July 27, 2023 · control 24-AS-20230131153349

On 7/27/23, Licensing Program Analyst (LPA) M. Medina conducted a subsequent visit to deliver findings on this complaint. LPA met with Jeffrey Toomer and stated purpose of visit. During the course of the investigation, LPA toured facility, conducted interviews and gathered documentation. Based on review of records and interviews conducted, the allegations of resident in care has access to a knife and facility is not kept free of pests are UNSUBSTANTIATED. During interviews and review of records, LPA received copies that R1's apartment was treated for pests on 6/15/23 prior to department receiving complaint and there is no evidence to show that resident has access to a knife in their apartment. NoRead the full finding— CDSS inspection report, July 27, 2023 · control 24-AS-20230613152947

On 07/27/23, Licensing Program Analyst (LPA) M. Medina conducted an unannounced 10-day complaint visit. LPA met with Jeffrey Toomer, Executive Director and stated purpose of visit. During the course of the investigation, the department conducted interviews and reviewed records from facilities. It was reported to Department that facility had bed bugs in bingo room and claims of residents reporting same problem. Per Executive Director, there was a report from a resident reporting bed bugs, however, facility had problem treated professionally on 7/18/23 and 7/19/23 which was prior to complaint being received in Department. Based on interviews and record review the allegation of staff did not ensure facility was free from bed bugs is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies issued. Exit interview conducted. A copy of this report provided for facilityRead the full finding— CDSS inspection report, July 27, 2023 · control 24-AS-20230724095300

On 06/23/23, Licensing Program Analyst (LPA) M. Medina arrived unannounced to conduct a complaint investigation. LPA introduced self, stated the purpose of the visit. LPA met with Jeffrey Toomer, Executive Director and Sarah Weaver, Health and Wellness Director to conduct today's visit. During complaint investigation LPA conducted interviews and reviewed facility records. Upon review of facility records, R1 has not been a resident of Independent Living, Assisted Living or Memory Care. This Department investigated the complaint alleging facility staff neglect resulted in resident hospitalization. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies issued during this inspection. Exit interview conducted. A copy of this report was provided to Executive Director for facility records. UnfoundedRead the full finding— CDSS inspection report, June 23, 2023 · control 24-AS-20230315113913

On 06/23/23, Licensing Program Analyst (LPA) M. Medina arrived unannounced to conduct a complaint investigation. LPA introduced self, stated the purpose of the visit. LPA met with Jeffrey Toomer, Executive Director to conduct to visit During complaint investigation LPA conducted interviews and reviewed facility records. Upon review of facility records, R1 has not been a resident of Independent Living, Assisted Living or Memory Care since 4/18/22. This Department investigated the complaint alleging resident sustained a fall while in care, staff failed to report an incident to the resident's authorized representative and staff do not answer phone calls. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. UnfoundedRead the full finding— CDSS inspection report, June 23, 2023 · control 24-AS-20230403083422

On 02/23/23, Licensing Program Analyst (LPA) M. Medina arrived unannounced to conduct a complaint investigation. LPA introduced self, stated the purpose of the visit. Executive Director was not available to conduct today's visit. LPA met with Health and Wellness Director, Sarah Weaver. LPA received toured facility, reviewed and recieved copies of resident (R1) documents. Upon review of R1 file, there is a court order of no contact on file with facility. This Department investigated the complaint alleging facility staff is not allowing resident to have visitors. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies issued during this inspection. Exit interview conducted. A copy of this report was provided to Health and Wellness Director for facility records. UnfoundedRead the full finding— CDSS inspection report, February 23, 2023 · control 24-AS-20230215145002