Sonrisa Villa Inc. is a residential care home for the elderly (RCFE) in Holtville, Imperial County, California — state license #134604417, licensed for 175 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 49 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated March 25, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 60 times and filed 49 documents. The most recent is a complaint investigation report, dated March 25, 2026.
The state's published file for this home includes 16 documents with transcribed findings, dated February 18, 2022 to July 22, 2025. 16 of the 16 carry the state's recorded outcome word: “Substantiated” (7), “Unfounded” (1), “Unsubstantiated” (8). 16 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 16 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Mar 25, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 11, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 11, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 11, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 11, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 29, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 29, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 12, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 11, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 10, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 10, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 10, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 7, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 22, 2025Unsubstantiated
Allegation investigated: Staff did not ensure that residents have access to laundry services. Staff did not administer medication as prescribed.
Licensing Program Analyst (LPA) David Roman conducted an unannounced visit to deliver findings in the above complaint allegation. LPA identified himself and discussed the purpose of the visit with Facility Manager, Gabriela Zamora. On March 18, 2025, Community Care Licensing Division (CCLD) received a complaint alleging facility staff did not ensure that residents have access to laundry services and staff do not administer medication as perscribed. During the investigation, LPA D. Roman collected pertinent facility records, conducted interviews with residents, and staff. Interviews revealed contradicting information regarding the above allegations. Based on the evidence obtained, the preponderance of evidence standard was not met, therefore, the allegation was unsubstantiated. (Cont. 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 22, 2025 · control 08-AS-20250318152937
Jul 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 26, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 29, 2025Unsubstantiated
Allegation investigated: Unlawful Eviction Licensee did not afford resident a choice in making decisions.
Licensing Program Analyst (LPA) Iby Strong conducted an unannounced complaint visit to initiate an investigation in the above-mentioned allegations. LPA met Manager Gabriela Zamora and discussed the purpose of the visit. On January 27, 2025, Community Care Licensing (CCL) received a complaint alleging R1 was issued an unlawful eviction notice and R1 was not afforded the right to make personal choices in their daily life. According to the allegation on January 26, 2025, R1 was unlawfully asked to leave the facility but Resident 2 (R2) prevented R1 from being evicted. Interview with R1 revealed R1 was not asked to leave the facility and was not issued an eviction notice. Interview with the Administrator revealed R1 was not issued an eviction notice and has no intent on issuing one to R1. Interview with R2 revealed R2 was issued the eviction notice due to non-payment. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 29, 2025 · control 08-AS-20250127105040
Jan 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 2, 2024Substantiated
Allegation investigated: Facility staff interfered with resident receiving packages
Licensing Program Analyst (LPA), Natasha Persaud conducted a complaint investigation visit. LPA met with Manager, Gabriela Zamora and discussed the allegation listed above. During the investigation, the facility was briefly toured, records reviewed, and interviews conducted with staff and residents. It was alleged facility staff interfered with resident receiving packages. It was reported Resident #1 (R1) ordered some items online in February 2024 and September 2024 that were not delivered promptly. Records reviewed regarding package delivery to the facility was confirmed and signed by staff for both occasions. The manager's interview revealed the staff working the front desk, signs for the package then it's placed in designated areas located behind the front desk. Residents will either come to the front desk to retrieve the package or staff will deliver the package to the resident. A package was delivered on 02/12/24 for R1 but not received by R1. According to R1, the package containethe state’s words, verbatim · CDSS document, Oct 2, 2024 · control 08-AS-20240926094605
Oct 2, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 22, 2024Unsubstantiated
Allegation investigated: Facility is in disrepair Staff do not intervine when there are resident on resident altercations
Program Analyst (LPA) Alyssa Ramirez conducted an unannounced complaint visit to deliver findings on the above allegations. LPA met with Manager Gabriela Zamora and discussed the purpose of the visit and elements of the complaint. Community Care Licensing (CCL) has investigated the above allegations. The investigation consisted of records review, interviews with facility staff, clients and outside agency. It was reported to CCL that facility is in disrepair and staff do not intervene when there are resident on resident altercations. [Continued on LIC 9099] Unsubstantiatedthe state’s words, verbatim · CDSS document, May 22, 2024 · control 08-AS-20240419093531
May 22, 2024Unsubstantiated
Allegation investigated: Resident rooms do not have a working auditory signal system. Lack of sufficient staffing to meet residents' needs
Licensing Program Analyst (LPA) Alyssa Ramirez conducted an unannounced complaint visit to deliver findings on the above allegations. LPA met with Manager Gabriela Zamora and discussed the purpose of the visit and elements of the complaint. Community Care Licensing (CCL) has investigated the above allegations. The investigation consisted of records review, interviews with facility staff, clients and outside agency. It was reported to CCL that resident rooms do not have a working auditory signal system and there is lack of sufficient staffing to meet resident’s needs. [Continued on LIC-9099 C] Unsubstantiatedthe state’s words, verbatim · CDSS document, May 22, 2024 · control 08-AS-20231205162201
May 22, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 5, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 5, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 28, 2023Unsubstantiated
Allegation investigated: Facility did not have hot water
Licensing Program Analyst (LPA) Ramon Serrano, conducted an unannounced Complaint Visit. LPA introduced himself and discussed the purpose of the visit with Med-Tech Evelyn Reyes. It was alleged that the facility did not have hot water. It was reported that the entire east wing on the second floor did not have hot water as well as some of the residents on the first floor. LPA conducted random water temperature checks throughout the facility escorted by Med-Tech Evelyn. The first floor common area bathroom had a water temperature reading of 118 degrees Fahrenheit. Room #101 on the first floor had a (bathtub) water temperature reading of 117 degrees Fahrenheit. Room #221 on the second floor had a (bathtub) water temperature reading of 111 degrees Fahrenheit. Room #240 on the second floor had a (sink) water temperature reading of 116 degrees Fahrenheit. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 28, 2023 · control 08-AS-20231222113947
Dec 6, 2023Substantiated
Allegation investigated: Lack of supervision resulted in residents being absent without leave. Licensee did not follow reporting requirements.
Licensing Program Analyst (LPA) Alyssa Ramirez conducted an unannounced complaint visit to follow up on the above allegations. LPA met with facility Manager Gabriela Zamora and reviewed basic elements of the complaint. During today's visit, LPA reviewed records, interviewed staff and then delivered findings. On 12/5/2023, it was alleged that facility has lack of supervision resulted in residents (R1 & R2) being absent without leave (AWOL) and Licensee did not follow reporting requirements. [Continued on 9099-C] Substantiatedthe state’s words, verbatim · CDSS document, Dec 6, 2023 · control 08-AS-20231205162201
Aug 24, 2023Substantiated
Allegation investigated: Staff is not maintainng patio in a safe, or sanitary condition.
Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit to deliver findings. LPA was allowed entry Gabriela Zamora, Manager LPA identified herself and disclosed the purpose of the visit and elements of the findings with the Manager. On November 7, 2022 it was alleged that staff are not maintaining patio in a safe, or sanitary condition. The Department’s investigation consisted of record reviews, interviews with staff and residents and observations. LPA's observation on November 9, 2022 the patio area exposed to elements which posed a potential safety risk to residents. The patio wooden benches were in disrepair; tools used for cleaning and repair were observed throughout patio area and were not locked up as required. On 02/03/2023 LPA verified and observed that corrections were made to these areas. Substantiatedthe state’s words, verbatim · CDSS document, Aug 24, 2023 · control 08-AS-20221107144926
Aug 24, 2023Unsubstantiated
Allegation investigated: Staff are not administering medication as prescribed.
Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit to deliver findings. LPA was allowed entry by Gabriela Zamora, Manager. LPA identified herself and disclosed the purpose of the visit and elements of the findings with the Manager. On November 3, 2022 it was alleged that Staff are not administering medication as prescribed. Records reviewed for medication administration shows staff administered medication when required. This Department has investigated the allegation that staff are not administering medication as prescribed found that the preponderance of the evidence was not met; therefore, the allegation is deemed unsubstantiated. An exit interview was conducted and a copy of this report along with the Licensee Rights (LIC 9058) were provided to the Manager. Her signature on this form confirms receipt of the documents. Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 24, 2023 · control 08-AS-20221103085230
Aug 24, 2023Substantiated
Allegation investigated: Facility's electrical system is in disrepair. Facility's solid waste is not maintained or disposed as required. Facility's bathrooms are in disrepair. Facility's patio furniture is in disrepair.
Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit to deliver findings. LPA was allowed entry by Gabriela Zamora, Manager. LPA identified herself and disclosed the purpose of the visit and elements of the findings with the Manager. On November 3, 2022 it was alleged that facility's electrical system is in disrepair; solid waste is not maintained or disposed as required, bathrooms are in disrepair and patio furniture in disrepair. The Department’s investigation consisted of record reviews, interviews with staff and residents and observations. LPA's observation on November 9, 2022 of the electrical system showed electrical outlets throughout building and patio area exposed to elements which posed a potential safety risk to residents. A large trash bin on the outside of the facility overflowed with trash on the outside of bin. Two of the facility bathroom toilets were in need of repair and inoperable. The patio wooden benches were in disrepair; tools used for cleanthe state’s words, verbatim · CDSS document, Aug 24, 2023 · control 08-AS-20221103085230
Aug 24, 2023Substantiated
Allegation investigated: Neglect/Lack of Supervision resulted in injury to resident.
Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit to deliver findings. LPA was allowed entry by Gabriela Zamora, Manager. LPA identified herself and disclosed the purpose of the visit and elements of the findings with the Manager. The Department investigated the above listed complaint allegation. The investigation consisted of a tour of the facility, interview with staff, residents, and other outside sources, and records review. Interviews conducted revealed that C1 was hospitalized on March 20, 2022 to April 5, 2022 and was unable to return back to living on their own and was not able to live with family members. C1 was authorized by outside sources to be released to Sonrisa Villa Inc in Holtville on April 13, 2023. On April 14, 2022 C1 was picked up from the hospital and transported to get medications filled and clothing from outside sources, then to Sonrisa Villa Inc. At approximately 10:00 pm on April 16, 2022 outside sources were notified of hospitalizatiothe state’s words, verbatim · CDSS document, Aug 24, 2023 · control 08-AS-20221103085230
Aug 16, 2023Unsubstantiated
Allegation investigated: Resident did not receive medication as prescribed. Facility did not arrange medical care for resident.
Licensing Program Analyst (LPA) Esther Miller conducted an unannounced complaint investigation visit to the facility in order to deliver findings on the above allegations. LPA was granted entry to the facility by Gabriela "Gabby" Zamora, House Manager, after identifying herself and explaining the reason for the visit. On July 20, 2023, it was alleged that resident did not receive medication as prescribed and facility did not arrange medical care for resident, specifically for Resident 1 (R1). The Department’s investigation consisted of review of facility records, outside source records, and interviews of facility staff and outside sources. Facility records for R1 had a completed Medication Administration Log (MAR) for January 2023 to June 2023. Staff interviews and initials on MAR indicated R1 would refuse evening and bedtime medications. Outside source 1 (OS1) interview confirmed that medical personnel determined that R1 was not consistently taking [Continued on LIC9099-C, Page 1 of 2the state’s words, verbatim · CDSS document, Aug 16, 2023 · control 08-AS-20230720153336
Aug 16, 2023Unsubstantiated
Allegation investigated: Staff did not meet resident's needs. Facility did not create a safe environment. Staff did not treat resident with respect
Licensing Program Analyst (LPA) Esther Miller conducted an unannounced complaint investigation visit to the facility in order to deliver findings on the above allegations. LPA was granted entry to the facility by Gabriela "Gabby" Zamora, House Manager, after identifying herself and explaining the reason for the visit. On May 16, 2023, it was alleged that staff did not meet resident’s need, specifically shower needs. It was also alleged that facility did not create a safe environment and staff did not treat residents with respect. The Department’s investigation consisted of review of facility records, outside source records, and interviews of facility staff and outside sources. It was alleged that staff did not meet resident’s needs, specifically Resident 1 (R1)’s shower needs. Facility records indicated that R1 was admitted on May 1, 2023. Facility records indicated R1 needed [Continued on LIC9099, Page 1 of 2] Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 16, 2023 · control 08-AS-20230516124845
Aug 16, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Sonrisa Villa Inc. licensed?
Yes — Sonrisa Villa Inc. is a licensed residential care home for the elderly (RCFE) in Holtville (Imperial County): California license #134604417, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 175 residents. State records list 49 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated March 25, 2026, appears in the inspection record on this page.
Can Sonrisa Villa Inc. care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Sonrisa Villa Inc. with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 175 NON-AMBULATORY, OF WHICH 30 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 30.
How much does Sonrisa Villa Inc. cost?
California's public licensing record does not include Sonrisa Villa Inc.'s monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Imperial County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Sonrisa Villa Inc. accept Medi-Cal or the Assisted Living Waiver?
Sonrisa Villa Inc. is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
84 of 175 beds occupied (48%) when the state visited on July 22, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Sonrisa Villa Inc.?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 60 state visits and 49 dated documents since 2021 for Sonrisa Villa Inc.; 16 complaint-investigation narratives are transcribed verbatim below. The most recent, dated July 22, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 60 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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